Roy Inch & Sons Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 4,251 Reviews
mrs bright B.
london, ontario
"look at what he did on work order."
susan L.
london, ontario
"I received the best possible service. The Plumber was prompt, courteous, very knowledgeable, polite, friendly and very skilled. He is an asset to their company; and I would certainly use this company in the future. I was extremely pleased with the service and the technician was excellent."
patricia S.
london, ontario
"Craig was thorough, and carefully explained everything to me. He helped me to understand my furnace and its problems."
roy C.
london, ontario
bill L.
london, ontario
"tech was very helpful explaining everything to me and took the time to show me things"
chris H.
london, ontario
bryan G.
london, ontario
roger G.
london, ontario
"Always have a great experience with all technicians from Roy Inch Ryan was at our home for a sump pump call out Very satisfied with his professional appearance and knowledge to fix our situation"
jackie C.
london, ontario
"tech was very friendly and helpful - answered all my questions and did offer further savings information for the future but was not "pushy" in anyway - I appreciated this very much"
rosalind S.
london, ontario
"Marcus was very courteous and very professional. Marcus answered all my questions and very knowledgeable."
cheryl S.
london, ontario
"Nice job, no mess, nice guys, informative"
kathy H.
london, ontario
"Courteous, respectful and informative!"
john Y.
london, ontario
"Informative and freindly tech on site"
barbara C.
london, ontario
"Stephanie was efficient, arrived on time and was pleasant in her dealings with us, answering questions we had to our satisfaction."
debbie A.
london, ontario
"Really helpful, answered several questions. Friendly and area was clean and tidy."
doug F.
london, ontario
"Very friendly and polite."
karl J.
london, ontario
richard C.
st.thomas, ontario
"very approachable"
cindy S.
fingal, ontario
"Came when scheduled, put booties covers over his shoes."
carl L.
london, ontario
"Tyson was a very friendly service rep. He appeared to be efficient and personable. However I wasn't aware that he was coming until he called an hour before he arrived."
mike B.
london, ontario
larry D.
london, ontario
"Prompt, pleasant and very thorough."
larry N.
london, ontario
dennis L.
london, ontario
"Prompt response to our service call. Quick diagnosis for the problem with full followup to repair the furnace"
valerie B.
london, ontario
"Brandon was able to fix the problem and explained things to us."
bob R.
london, ontario
"Presentation/Attitude"
alex V.
london, ontario
"tech was very friendly, explained what he was doing and how long he would be there"
judy V.
mt elgin, ontario
joe B.
dorchester, ontario
"Mr Moser explained all the work he was doing and did an excellent job getting our humidity set at where it should have been."
damien D.
london, ontario
"Craig was very helpful and gave some good advice in fixing my furnace issue and maintaining it in the future."
nick B.
poplarhill, ontario
"An easy fix. The humidifier water valve presumably had been turned off when the December furnace service was done."
paul L.
london, ontario
"The service was great and the tech arrived on time and explain things very clearly"
trulie W.
london, ontario
"Unfortunately she forgot to plug something in so the furnace was not working. It took 30 mins to get ahold of someone in the phone and then a couple hours for another technician to come out and fix the issue. I had 5 small children in a very cold house."
ken M.
london, ontario
"He appeared very friendly,, eager to get to work and put on his 'bootees before getting to work. '"
stephanie N.
london, ontario
"Stephanie was friendly, respectful and patient. She answered any questions I had, and took some time to teach me a little about my furnace, and told me what to expect in the next year or two."
bob W.
st thomas, ontario
"Brandon took the time to assess my concerns and thoroughly explained his actions to correct the issue I was having with the WIFI connection. he also told me what to do in the future if the issue happens again."
ruth&gord G.
st thomas, ontario
"Very fast and efficient service. Explained what he did to correct the problem."
robert K.
london, ontario
"The technicians were right on time, and very polite. They made sure our floors were protected and wasted no time getting to work. As we were without heat, this was important to us. They were very professional and explained everything when done."
paul A.
london, ontario
wendy V.
london, ontario
marianne D.
london, ontario
"Very happy with the outstanding service provided"
mike M.
strathroy, ontario
"excellent service and great install on new products"
nancy Q.
london, ontario
"Richard was thorough is answering questions about our need for a new furnace."
jim G.
london, ontario
"always pleasant service people who know what they are doing"
shiraz K.
st thomas, ontario
"Craig does a good job and knows the equipment very well. Answers any questions I have with good knowledge"
jacques B.
london, ontario
"My water heater was replaced within 26 hours of my first call. Polite and considerate technicians."
wayne S.
st thomas, ontario
"Prompt service and good explanation for work that had to be done"
mark V.
london, ontario
"Ron was great - efficient and meticulous"
bill K.
london, ontario
william s.
st.thomas, ontario
"they were so awesome taking out the old and replacing all new ,furnace, ac, hot water tank. they never left a mess anywhere .very polite .I had 3 men gar, Kris, rob they just were great."
lisa F.
london, ontario
"He was very knowledgeable, courteous and solved the problem"
judy G.
st. thomas, ontario
"very knowledgeable; helpful information; friendly"
stephen G.
london, ontario
"Tech was very friendly and efficient."
kell L.
london, ontario
"Excellent job. Fix our problem."
linda V.
london, ontario
chris G.
london, ontario
"He has amazing knowledge about the equipment and provides an efficient, through serving of equipment."
des D.
london, ontario
"The tech came was very friendly and fixed the issue and gave good explanation of problem. He ordered part and all was food"
larry T.
port stanley, ontario
paula S.
london, ontario
"They were very efficient and polite. They cleaned up after they were done. My only complaint is that one let the front door slam several times."
barry S.
london, ontario
jordan I.
london, ontario
"My furnace now works."
susan R.
london, ontario
"Answers everything to my satisfaction"
joe D.
london, ontario
"Job done quickly and efficiently, everything explained when needed."
global W.
london, ontario
"He was prompt and thorough"
fred L.
london, ontario
"We had Ryan McLean your sevice technician, Ryan was more than helpful he was very polite and asked if we had any other issues, we had a tap in the bathroom needed tightening up, he had to go and get a part for the kitchen tap which he did not mind to do ar all,please keep this lad, he is a keeper, Merry Christmas to you and all the staff sincerely Fred and Doreen Loosemore"
lisa A.
london, ontario
nick B.
poplarhill, ontario
"We've been Inch customers for 35 years. Marcus was new to our home but served us well in the "Inch tradition.""
jefferson F.
london, ontario
"Punctual, thorough. helpful and informative"
susan L.
london, ontario
"Rob and your other men have been very competent , patient and helpful . You fins the best men in every manner ; well done staff."
carol R.
london, ontario
amy D.
st thomas, ontario
"From the sales to the install everyone was nice and genuine. Very prompt and fast"
ari P.
london, ontario
reg T.
london, ontario
"Tech was very pleasant & knowledgeable"
don W.
london, ontario
"Jason is very professional and extremely proficient ... He explains what he has done ... Shows pictures that he took of what he worked on and explained it well .Jason seems to take a lot of pride in his work."
robert D.
london, ontario
"Richard called a let us know when he would arrive. He informed us of the problem and let us know we needed a new water heater. He explained rent or own the cost and guarantee and when we would have it installed. as a customer that the info I want so I can make the right decision."
aaron W.
london, ontario
"Marcus was thorough, answered all of my questions, and was very professional in recommending upgrades and helping me to anticipate issues in the future, without being pushy."
tom L.
london, ontario
krista B.
st thomas, ontario
"Richard is very knowledgeable about the products and respectful and helpful in his service."
andrew G.
london, ontario
james D.
london, ontario
"We got a call 1/2 hour before he arrived. He was thorough and unhurried and answered my questions."
kevin H.
london, ontario
"I called Roy Inch at 7:20 am and I had to wait until 8:50 pm for service.Disgraceful."
chris B.
london, ontario
sherri V.
london, ontario
irving F.
london, ontario
dorothy F.
london, ontario
"I found Rob Moser did excellant service on my gas fireplace he was very friendly and took time to answer any questions I had.Dorothy Franklin"
ms surtees S.
london, ontario
norman L.
london, ontario
"Prompt, friendly, knowledgeable"
joe B.
london, ontario
"The technician, Stephanie, was outstanding, best we've ever had. She was very thorough, very helpful and very diligent. Very professional."
lyn R.
london, ontario
mr mcdonough M.
london, ontario
"Craig was patient, thorough and cleaned up all dust."
barb T.
london, ontario
"on time , very helpful."
steven S.
dorchester, ontario
"Technician very knowledgeable about the premium.plus plan we signed up for and explained our options and was able to answer all our questions"
kathy A.
london, ontario
cathie P.
london, ontario
"Very professional man, a credit to your organization."
john Y.
london, ontario
"Service was efficient, reviewed the work that was accomplished and noted a small problem which was then forwarded to be fixed in the near future. Friendly service provider. Recommend in the future an email be sent two weeks prior to appointment"
tony M.
london, ontario
"Service on time, job well done. Technician friendly and explained the reason for the service."
susan R.
london, ontario
"My technician was very helpful in explaining how the furnace worked, the tests he was doing and the results of the tests so I could be comfortable knowing my furnace was working well."
d A.
london, ontario
"Craig explainer everything that he was working on and the reason furnace wasnt working. Due to Craigs professionalism and knowledge I would recommend Roy Inch to anyone"
henk K.
st thomas, ontario
"Brandon is an excellent technician he goes through everything and tells me everything that's going on with my furnace and fireplace"
roy C.
london, ontario
"Mr. Moser was Professional .... and did a GREAT Job ...to the point I can truly say I will buy my next furnace /AC with you folks ... One thing worries me ...I paid my Credit Card ...You guys have NO machine so my Credit Number was written on my Invoice ... My concern ... Can't anyone just use my Credit Card Number if they had ill intent... Just curious?//"
robert F.
london, ontario
"Technician Very Knowledgeable"
mr turnbull T.
london, ontario
"The Technician was punctual, courteous and knowledgeable ! He explained everything he was going to do and answered our questions politely and accurately."
terry H.
london, ontario
"I really liked Marcus! He was friendly and professional. He also was very thorough and answered all of my questions. Is I could have him s my technician every time, I would!"
bill P.
london, ontario
"Quick reliable on time service"
patricia M.
london, ontario
james E.
london, ontario
"Stephanie was very thorough, competent and professional. She raised the issue of a possible recall on our HRV, which I appreciated. (I checked it out easily by calling the company and our model is not included in the recall). She identified the capacitor as being likely to fail and replaced it on the furnace."
bonnie A.
london, ontario
"Courteous, knowledgeable, Offered suggestions, helpful"
robert F.
london, ontario
lesley H.
london, ontario
"Technician was friendly and helpful but repair still needs to be completed."
elizabeth S.
london, ontario
"I didnt feel pressured into making decisions. He was thorough explained everything so I understood it..."
julius W.
london, ontario
bruce P.
dorchester, ontario
"On time, very knowledgeable, need and no mess, great service"
wallie B.
london, ontario
loraine M.
london, ontario
neil O.
st thomas, ontario
"Because Brandon is very good at informing us if there are any problems"
peter J.
forest, ontario
trevor M.
london, ontario
heidi R.
woodstock, ontario
"Every time one of the service employees came to the house they were courteous and friendly, they always cleaned up the work space and went above and beyond to be helpful with the project."
rev white W.
london, ontario
"Pleasant, efficient, generally knowledgeable."
barry S.
london, ontario
penny G.
london, ontario
"Craig took his time and corrected issues that no one else found but were existing. I.e. pipe wasnt on the right angle so water accumulated in the pipe. He also discovered one of the fireplace logs was at the wrong angle causing carbon."
diane M.
london, ontario
"Very professional & efficient"
ken V.
london, ontario
"Craig was informative and checked all possible reasons for the problem. He went beyond, by providing additional knowledge and advice."
john G.
london, ontario
"Marcus was courteous and was able to answer all my questions. Gave us advice on future maintenance services. However, when I go on your website, I do not see the Platinum Plus service. Does it go by another name?"
pat M.
london, ontario
"Quiet, polite and not too chatty technician. He gave me some good maintenance tips"
bosko R.
alymer, ontario
"STARTED POORLY THE FIRST REP QUIT THE SECOND WENT ON HOLIDAYS THE THIRD REP WAS GOOD"
nain C.
st thomas, ontario
"Brandon is very knowledgeable and explained to us the work he did in our furnace."
barbara M.
belmont, ontario
"He is very thorough but didn't realize his Supervisor didn't make an appointment for him to return and finish the job sooner."
john M.
london, ontario
"Solved our problem, very neat work. Arrived on time."
brian S.
london, ontario
"Quick clean answered all my questions. Nice guy"
doug M.
london, ontario
"Marcus was congenial and knowledgeable. Explained everything he did. Very good customer service."
louise S.
london, ontario
"Craig was professional and very competent."
michael L.
london, ontario
rory C.
mt. bridges, ontario
"Arrived sooner than expected, very pleasant and repaired our water leak quickly. Also very impressed with his clean-up after"
keith F.
kilworth, ontario
"Rob was very thorough and answered all questions clearly and explained thoroughly the issues leading to the maintenance problem that was being addressed."
marj P.
london, ontario
"Service could not have been better.. Servic tech very knowledgeable and friendly. I like the fact, you know the cost ahead of doing the job.thanks"
john P.
london, ontario
jefferson F.
london, ontario
"I think he did a very good and conscientious job. But we need to determine if the problem is actually fixed or not and that will take a week or so. I am optimistic."
john K.
london, ontario
"showed up on time. Clean, quick and efficient service."
karl J.
london, ontario
troy P.
london, ontario
"Friendly service"
mr schmocker S.
london, ontario
"Very friendly, thorough and did everything needed and scheduled repair part and duct cleaning as requested and needed."
james k.
london, ontario
"The best maintenance service call on a furnace that I have ever had."
eileen C.
london, ontario
"They were friendly and explained just what they were doing."
michael H.
london, ontario
"As far as I can tell you guys have taken care of all our equipments wants and needs."
larry M.
london, ontario
"1)We called, gave information regarding the problem, a Service Technician (Craig) was sent out, problem assessed, repair completed and up and running again. Great job!"
eric J.
london, ontario
marco D.
london, ontario
"Appeared to do a good job."
james M.
london, ontario
"The service started on schedule, went very smoothly, and everything was in working order. I had earlier ordered 2 filters, and these came with the technician."
doug M.
london, ontario
"on time and efficient. Explained what he was doing and any items he found."
patti L.
london, ontario
"Very good and explained what he was doing"
brian S.
london, ontario
kevin H.
london, ontario
"Prompt service , courteously delivered"
dianne W.
london, ontario
"Omar was very professional, efficient, explained everything and asked me if I had any questions and didn't rush at all"
robert W.
london, ontario
"Dan was prompt, quick, thorough, friendly. He has been here before, and it is always good to have him come."
mr mcintosh M.
london, ontario
gary C.
st thomas, ontario
"Professional, courteous, explained all work completed."
cathie P.
london, ontario
"One of the most thorough inspections I have had. A knowledgeable young man with great customer service."
ron L.
london, ontario
"Technician very tidy and careful"
paul K.
st. thomas, ontario
"Prompt and efficient"
krista B.
st thomas, ontario
"Richard is lovely and knowledgeable. But my newish combi boiler has been difficult to get working properly. I've had leaks and improper drainage and no hot water and pressure issues. All seemed good but 1/2 hour after he left no hot water. No issues at all with Roy Inch but not thrilled with my expensive Rinnai."
lyn R.
london, ontario
donna B.
london, ontario
"Timely service Appeared to be very thorough Explained the repair needed Was able to complete the job Very pleasant young man"
gary J.
london, ontario
"Excellent service techy"
carri F.
london, ontario
"Fellow who came in to look at furnace and do repairs was excellent however other staff at office werent helpful initially just kept telling us that they would contact when part came - I had to check continually and push to get someone to look into further. Once that person took over service was good"
james P.
london, ontario
mr jackson J.
windsor, ontario
"Installation was quick and neat"
mary etcher E.
dorchester, ontario
"Had an emergency. Water leak in basement. Technician arrived shortly after call. Turned off water and repaired the leaking section of pipe. Efficient. Pleasant. Left area clean and tidy."
patricia G.
london, ontario
"Personable and honest technician and salesperson."
lisa F.
london, ontario
ross R.
london, ontario
"An excellent install - very professional. Cleaned up well after."
walker E.
woodstock, ontario
richard B.
london, ontario
"The service was efficient and polite without wasting time."
gord B.
st thomas, ontario
alfred L.
london, ontario
jamie M.
london, ontario
"Omar was very professional, friendly and explained everything/answered our questions."
mary A.
belmont, ontario
"Fast, friendly and professional service!"
mona B.
london ont., ontario
"Jason is such a hard worker/when he comes I know I can count on him to do the work. so I/m very satisfied."
margaret B.
london, ontario
"Omar was very courteous, professional and timely. He explained everything that he did and what he observed."
harold C.
london, ontario
margaret L.
komoka, ontario
"Provided a great technical answers in plain and understandable english !"
gordon B.
london, ontario
"TECHNICIAN WAS ON TIME AND VERY PROFESSIONAL."
kelly M.
london, ontario
jeremiah S.
london, ontario
"Very polite. Good with our dog. Went straight to work. Answered all questions. Overall, pleasant experience."
alison B.
london, ontario
randi Y.
london, ontario
"Craig did an annual inspection last Saturday and it was the most comprehensive and informative inspection I have experienced."
ray R.
london, ontario
"excellent young man. polite, friendly, efficient, very knowledgeable"
david G.
london, ontario
"Polite and did an excellent job"
denise S.
london, ontario
"I am single so I don't feel comfortable having strangers in the house. Omar was so lovely. He quickly made me feel at ease. He was very respectful of me and my home."
susan H.
london, ontario
"Kept me informed of everything he was doing. Very respectful of my home. Very polite to me."
greg H.
london, ontario
"Omar was great! He fully explained everything he did while here. As well, I asked him for some advice regarding our gas stove,which he was happy to give to us. He also let us know that in the future, if we have any issues with our HVAC system, to call Roy Inch & we would take priority for having things looked at, over someone who is not a regular customer. Thanks Omar for informing us of that fact, as we were not aware up to that point. Great guy with a great personality! Roy Inch, you are lucky to have such a great employee :-)"
bryan H.
london, ontario
"Very thourgh good job"
john L.
st thomas, ontario
"Because"
john W.
st thomas, ontario
"Gary was veryknowledgeable and answered all our questions to our satisfication."
joseph B.
london, ontario
"Clean , neat tidy , and on time"
mike M.
london, ontario
"The technician was prompt, professional and friendly."
carol D.
london, ontario
"always happy with service provided"
amy V.
london, ontario
"Omar is an excellent tech and easy going and gets wotk fone timely. He always gives us great information and is very honest."
bob Z.
dorchester, ontario
alfred L.
london, ontario
fred T.
london, ontario
"Three cancelled Service Appointments, at the day of, causing us to endure your scheduling mix-ups.."
john K.
london, ontario
"The technician sat with us for 45 minutes to ensure the furnace ran properly. He advised that Lennox has had problems with the module 1 which was in our furnace. It stopped working about 5:30am next morning. Same technician said it was our module and replaced it costing me 601.00. Lennox knew there were issues with this module why didn't they do a recall on all furnaces with this module and why did Roy Inch not insist that Lennox replace the defective modules. If an automotive company had a defective part on a vehicle they would recall all of the units with that part and replace them with no charge to the customer. I'm disappointed that Roy Inch did not get this issue corrected."
kevin I.
st thomas, ontario
"Very thorough and pleasant"
john B.
london, ontario
lucille B.
london, ontario
"Prompt , professional in customer relationship , knowledgeable about her work ; very pleasant disposition ."
christine G.
london, ontario
"Our experience was less than, The rep was not very knowledgeable, stated our humidifier was old drum style (incorrect) stated furnace filter was old electric type (is not), his quote did not come with a book for the furnace he quoted thus no literature to refer to. His quote did not even have a model # where we could have looked up the model he was quoting. Found his humor and we hope that is what it was to be very unprofessional. Unfortunate as your company came with good recommendations. We have gone elsewhere for our furnace install and are very satisfied with the alt. company thus far."
tom J.
st thomas, ontario
"The tech was knowledgeable and very efficient as well as polite"
tammy P.
london, ontario
"Great service"
joanne G.
london, ontario
"The technician Tyson that came out was excellent in explaining everything to me and answering all my questions."
mrs ferrari F.
london, ontario
james N.
london, ontario
"Very professional, job well done."
brad C.
london, ontario
"On time, fast and courteous"
ron P.
london, ontario
"She was very knowledgable and explained everything that was going on and why it was or was not happening"
pat C.
london, ontario
"It was a second opinion visit and he solved the issue. We were very happy about that."
brandon 3.
london, ontario
"Brandon was very Knowledgeable, helpful, friendly and answered all my questions. Went out of his way to provide excellent service. Went the extra mile."
simon W.
london, ontario
"You did a good job."
marilyn L.
dorchester, ontario
"Craig was very thorough during the maintenance appointment. He answered several questions for me and offered some good advice."
paul J.
london, ontario
"Omar called before arriving, arrived during two hour appointment window time, was pleasant. Completed furnace service in a competent and efficient manner."
pam S.
st thomas, ontario
"These two service men worked very efficiently and were also very pleasant."
robert F.
london, ontario
"Wait 3 weeks to get screen and it is all scratched"
norm T.
st thomas, ontario
"They were on time, gave an accurate estimate on how long they'd be there, cleaned up great, & explained what they did & how to use the tankless heater"
keith M.
london, ontario
lonna A.
london, ontario
"Professional, thorough,expertise in service area."
dwight Z.
london, ontario
"He was honest with us and gave good suggestions to our problem"
frederick R.
london, ontario
"On time, called ahead, worked quickly and explained concerns"
john P.
london, ontario
"ROBERTO WAS POLITE, EFFICIENT, PROFESSIONAL AND HELPFUL A GREAT AMBASSADOR FOR ROY INCH"
brian S.
london, ontario
jack Z.
london, ontario
barbara B.
belmont, ontario
"Courteous representative and a quick response. However you determined my requirements were outside the scope of your business so quickly (and this is appreciated) let me know this."
stewart B.
london, ontario
"Richard knows our boiler like the back of his hand. He was efficient, friendly, courteous, and knowledgeable."
james H.
london, ontario
"Very friendly and seemed to know his job"
rebecca L.
london, ontario
"Omar seemed very knowledgeable and explained a few things to me that he was doing as he went. He gave me an overall report at the end and asked if I had any questions, which he answered. He was also very personable."
lesley R.
london, ontario
"Efficient and knowledgeable"
larry H.
london, ontario
"Great tech"
orville J.
london, ontario
"Corey seemed very confident about checking out our faulty furnace. He was also quite knowledgeable about relating to any potential further issues as well."
greg G.
london, ontario
"The technician was very friendly, efficient and helpful - had a good tip regarding our vent outside (and proximity to BBQ wrt partially blocking vent)"
anna L.
london, ontario
"Very friendly. Very professional."
robert E.
st. thomas, ontario
"Jaxon was helpful"
ben H.
london, ontario
margaret F.
london, ontario
"Jason was polite and professional"
doug L.
london, ontario
beth R.
london, ontario
ronald M.
st thomas, ontario
"Technician was knowledgeable."
christine K.
london, ontario
"Very prompt and polite."
donna K.
london, ontario
"Excellent service. Furnace fully inspected and tuned up for the season."
george D.
london, ontario
"The guy knows what he is talking about & explains what he is doing in laymen's language"
andy W.
london, ontario
"I sent in an online request on thursday and received no email confirmation or phone call. Called on friday and made an apt. For sat btw 12 and 2. Received a call fro. Plumber at 1045 and after speaking with my husband said he couldn't help and would call for a gas technician. Waited until 215 and I called in. They had no idea what was going on. Brandon came out and was great"
cindy E.
london, ontario
"Technician was courteous, friendly, and approachable."
richard S.
london, ontario
david C.
london, ontario
"Quick, gave explanations, efficient"
gina P.
london, ontario
richard B.
london, ontario
"Jason was very efficient and helpful with recommended operation tips re our gas fireplace. Look forward to seeing in spring for a/c checkup."
scott&lily D.
london, ontario
lonna A.
london, ontario
"Thorough, level of expertise."
colleen W.
dorchester, ontario
judy C.
london, ontario
"Tyson was prompt, professional, considerate, tidy, helpful and good communicator."
maria T.
london, ontario
"Everyone was friendly, courtesy and professional!"
mike V.
st thomas, ontario
"Brandon was very pleasant, knowledgeable and answered all my questions"
robert B.
london, ontario
"Brandon was very knowledgable and helpful making me understand what the issue was and how to fix it"
darrell D.
st thomas, ontario
"prompt friendly service"
don P.
london, ontario
"He did a excellent job and was very courteous."
david F.
belmont, ontario
"came on time called before arriving"
rick M.
london, ontario
"Top cover even less closed than before servicing.Last few technicians have been unable to reassemble the cover which appears to be cosmetic only hopefully"
ron C.
st thomas, ontario
"Brandon has provided us with detailed and critical service in the past, and on this latest visit also. He's thorough, knowledgeable, and gives us the impression that he enjoys the challenges of his job. He is excellent at passing along detailed observations and their implications, and always has an eye down the road for prevention or effective repair. Brandon's presentation is as professional as it gets. He's the person that you want back every time."
david S.
london, ontario
christine O.
london, ontario
"roy inch never dissapoints, Jason is very knowledgeable and thorough"
bill S.
london, ontario
"Excellent service as always"
todd S.
london, ontario
"Waiting for a part. Gas was shut off. Haven't had heat for 3 days"
chris M.
london, ontario
"Corey answered my many questions during his service call. I basically quizzed him on every aspect of his job."
audrey B.
london, ontario
"Explained what he was doing and why. Making sure all was running properly."
chris P.
london, ontario
"Josh who did the work was very efficient, friendly & very knowledgeable. It was a pleasure, in dealing with him. Thank you Josh for your excellent service."
gail B.
london, ontario
joan B.
london, ontario
"Brandon was quick, timely, efficient in responding to my relatively minor furnace issue (and he was careful to clean up afterwards). As well, the Inch dispatcher was good about working me into the schedule at what must be a busy time."
debbie E.
dorchester, ontario
"He was very knowledgeable. He explained everything as he went along and made suggestions for a better running system."
tammy P.
london, ontario
"Josh is always polite and very knowledgeable"
susan G.
london, ontario
"Gave an 8 because it took almost a week for appointment but once service came they were able to diagnose problem and get part for next day. Technicians were great and very polite..."
jamie H.
london, ontario
"technicians were friend, efficient, and informative"
heidi R.
woodstock, ontario
"They were very friendly and courteous, one gentleman even stopped to ask my son how his day was going when he came home for lunch."
john P.
london, ontario
daniel S.
london, ontario
"Fast, friendly, knowledgeable"
pauline S.
london, ontario
grace S.
london, ontario
"Were polite. Explained the new tankless workings. Cleaned up well. Answered my questions"
robert B.
london, ontario
"Excellent service. Brandon explained all the results and procedures, and answered any questions."
david S.
london, ontario
"Courteous, neat, appeared thorough. What do I know about it? But I felt very confident that our furnace is well cared for. Not to worry and for old folks, that's most important."
leroy M.
london, ontario
"timely and well organized"
brian L.
dorchester, ontario
alan R.
london, ontario
"Pleasant, knowledgeable, efficient service."
jim K.
st thomas, ontario
"i HAVE HAD THIS GENTLEMAN DO ALL MY HEATING AND A/C AN FIREPLACES IN THE PAST AND AGAIN JUST YESTERDAY. TRUST ME HE IS THE MOST COMPETENT SERVICE EXPERT I HAVE EVER HAD. HE WOULD DO WELL WITH A RAISE IF YOU HOPE TO KEEP HIM. i AM CERTAIN ANY COMPANY WOULD BE HAPPY TO HAVE HIM."
maureen K.
london, ontario
radek R.
london, ontario
"The thoroughness with which the maintenance was conducted"
sean E.
london, ontario
frauke M.
nairn, ontario
"Richard showed up on time, was well prepared for the job, friendly and informative."
alex P.
london, ontario
"Job I think was done in checking the burner, oiling the pump, draining water from the line going to the air metal balloons. Checking off and on, etc."
chirstine M.
london, ontario
"Jason, was very polite and very knowledgeable. He took the time to explain some items to me in regards to the Humidifier that I didn't know."
john shaw S.
london, ontario
"Tyson was very personable, even to our car!, and explained carefully all the information we needed to know."
leah S.
london, ontario
"Always pleasant and knowledgeable. Remembered me from before."
umit A.
london, ontario
"honestly acting at first place.."
charles L.
london, ontario
"punctual, just plain nice guys, was good to see how the crew worked together, left the job clean! Kudos to Gar, Jason, Dan, Luke, Hayden and Nate. Also, Susan nice to work with on the phone!"
isolde S.
london, ontario
"Your service people have always done a good job."
buka C.
camlachie, ontario
terrence P.
london, , ontario
"Called a few minutes before coming. Arrived at scheduled time. Corrected an oversight that occurred when furnace was installed. Very thorough."
mike G.
port stanley, ontario
grant M.
london, ontario
"Very knowledgeable and pleasant to deal with."
robert J.
london, ontario
"communicates thru out the process."
jim H.
london, ontario
"Very friendly , important information he gave us about fireplace"
glenn P.
london, ontario
"BRANDON WAS VERY HELPFUL IN SHOWING ME SOME THINGS I DIDN'T KNOW ABOUT MY SYSTEM. ASKED ME SOME QUESTIONS WHICH SURFACED A PROBLEM WITH MY MAINTENANCE CONTRACT. HE GOT ON THE PHONE TO OFFICE RIGHT AWAY AND SOLVED THE ISSUE FOR ME."
scott F.
london, ontario
"Service reps. were on time, personable and professional."
carolyn dalgity D.
london, ontario
"We have always been pleased with Roy Inch & Sons service. Professional, timely, and have had no issues."
mr walker W.
london, ontario
"Very efficient, friendly service!"
denis H.
london, ontario
"Can't seem to figure out the humidity issue caused by our new AC. Techs came and made changes that make it impossible to use our current shelves without prior warning."
barbara B.
london, ontario
"service staff are always pleasant informative."
michael B.
london, ontario
"Friendly, helpful. Made sure I understood the procedures I would be following to set the humidifier, etc."
robert S.
london, ontario
jean D.
london, ontario
"Tyson explained what he did and any area of concern."
steve K.
london, ontario
"Tim provided us with the solution we were looking for and added value to what we already had researched. He also provided us with some tips on maintaining our current cooling system."
mr parkin P.
london, ontario
bob W.
st thomas, ontario
"Corey is very thorough and took the time to answer all of our questions."
janet S.
st thomas, ontario
"Brandon was extremely thorough and answered all our questions."
george K.
london, ontario
charles R.
london, ontario
"The service technician was very good in helping me to understand the cause of the problem and how to prevent it, in the future, with a little self-maintenance advice."
rosemarie F.
london, ontario
"Jesse was very efficient and professional in providing his service"
norm G.
london, ontario
"Very professional and knowledgeable."
bhama R.
london, ontario
"Very professional"
gord B.
st thomas, ontario
"Technician was very knowledgeable and friendly."
liz M.
london, ontario
"Marcus was extremely professional and pleasant. Very conscious of keeping a clean workspace , it was evident he certainly knew what he was doing, cleaned everything up after and was a credit to your company."
steve C.
london, ontario
"Omar provided great service experience...."
alena R.
london, ontario
robert H.
london, ontario
"On time according to schedule; efficient worker."
tom L.
london, ontario
"The service was efficient, thorough and pleasant. It is a relief to know the service person knows what he is doing."
valerie W.
london, ontario
"Omar was polite, thorough, informative, honest, friendly, very helpful and efficient."
becky S.
st thomas, ontario
"Technician was friendly, helpful, informative and efficient"
trish M.
st thomas, ontario
"He was very friendly, used booties as not to make a mess, asked if I had any concerns and explained what he did on the service. He even offered to put the cover on the AC for me! Very satisfied with my service! Great job!"
david M.
st thomas, ontario
"Polite, efficient. Completed inspection in timely manner."
trina H.
st thomas, ontario
"Firstly he is hysterical, so it made the process that much easier. Otherwise, he was knowledgeable and efficient."
mr macdonnell M.
pt stanley, ontario
"always great courteous service"
ken C.
st thomas, ontario
"Brandon is very professional and knows what he is doing."
diane M.
london, ontario
melanie B.
london , ontario
"Brandon Inch is a very polite young man! He was very thorough in his work servicing our furnace and explained everything to me. I hope to have Brandon come again in the spring! Thank you! ??"
heather B.
london, ontario
"Timely arrival Polite Efficient work Explained everything and answered all my questions."
joan M.
london, ontario
"The installers were very efficient and polite."
len K.
london, ontario
"I believe they are thorough, considerate, and efficient at their job."
ian W.
london, ontario
"Said rang in advance for the appointment, was very polite and carried out the work efficiently."
ernie M.
london, ontario
"Polite and thorough work"
tim B.
london, ontario
kathleen D.
london, ontario
"We are very pleased to have regular service to maintain our water heater"
mr wilson W.
london, ontario
"seemed very knowledgable"
janet A.
lambton shores, ontario
alan R.
london, ontario
"Prompt, diligent, helpful - put in a long afternoon in order to problem solve - with excellent results"
beverly P.
london, ontario
"The maintenance provided was well done and efficient. Brandon was very pleasant and provided information to me and answered questions."
roger G.
london, ontario
"Always on time very satisfied with our tech and his expertise"
maria B.
corunna, ontario
"The technician (Omar) scored a 10 out of 10. The company organization + billing dragged the overall score down."
mike S.
st. thomas, ontario
"Courteuse and thorough"
robert B.
london, ontario
"Very relaxed methodical checkup of our fireplace with time to answer question"
brenda G.
strathroy, ontario
"Courteous and friendly ... seemed capable"
jane H.
london, ontario
"Very pleasant and considerate. He answered all my questions. He serviced my Furnace, cleaned my ducts and serviced my Air Conditioer. Booked work to be done and booked for next year appt."
josephine F.
london, ontario
"The installation of Tankless water heater was a Great experience from making an appointment to sales man Gary to Tecnicians Hayden and Nate .all the equipment installed was new not refurbished like the company I was renting from the last 40 years AND!!! I was not being pressured to buy other products .Great experience all round .Would recommend Roy inch and sons to friends Family and Neighbours."
adam G.
london, ontario
"Jordan and Robert were class acts, courteous and helpful."
robert F.
london, ontario
"Steady Effort And Good Job"
karyn D.
london, ontario
"Marcus was very thorough in all aspects of the maintenance he provided. He answered all my questions and was very pleasant."
reinhold S.
london, ontario
"Very happy with Dan but disappointed there was no emergency on-call plumber on Sunday. We waited until Monday @ 16:00 for service. He was on time, called us ahead of time and got the job done in less than an hour. Also the price was great!!!"
aldona S.
london, ontario
"Technicican was prompt, courteous, efficient. Although he had not been informed that fireplace was to be serviced along with furnace, he cheerfully did so."
thomas G.
london, ontario
"I find it to be absurd that a furnace service does not include a furnace filter - Ive called other competitors and they provided a filter."
louise M.
london, ontario
"Brandon is always efficient, professional, and he explains things well. Having him consistently means he gets to know my funace, fireplace and air conditioner well, and is able to provide even better service."
kimberly J.
london, ontario
"The Technician was on time, and informed me of some concerns about my AC unit."
richard S.
london, ontario
"Sales person was polite and was knowledgeable in product beingoffered"
lynne S.
london, ontario
bret D.
london, ontario
"Every time I asked for information the response was quick and reliable"
bill J.
london, ontario
"Representative arrived on time, remembered the site from last years visit and completed the task efficiently."
rosemarie F.
london, ontario
"Jesse is very competent in his work. He explained every piece of equipment and why he was recommending replacement"
ivan T.
london, ontario
"On time, curteous,efficient and friendly"
betty C.
dorchester, ontario
narendra P.
london, ontario
"good service"
dr chernick C.
london, ontario
"Courteous, organized, able to explain"
doron T.
ilderton, ontario
"Craig was very knowledgeable, helpful, polite and just all around nice. He is a great ambassador for you."
steve E.
london, ontario
"Craig was very helpful and informative, did a great job."
dale E.
london, ontario
"TIM is a very honest, and understanding man and an awesome representative of your company."
mr dunn D.
iona station, ontario
"Timely call to advise of time of arrival,,,Personable technician who explained in clear terms,any questions I asked. A good experience for me."
jason T.
birr, ontario
"Did everything to accommodate and cleaned work areas neat and tidy. Constant communication was appreciated. Just needed to be a little better versed on how the unit settings worked"
lisa R.
london, ontario
"Corey arrived exactly on time and was so friendly and professional and very helpful and informative. I appreciate his advice and his expertise. I am confident that our HVAC system will continue to keep our home comfortable for years to come with this level of expert maintenance. Thank you so much Corey!"
robert B.
port stanley, ontario
"prompt and efficient"
radhey M.
london, ontario
"The annual furnace tune up work for our two furnaces were professionally and speedily completed."
henry B.
london, ontario
"Bringing up the payment receipts was very slow and time consuming. Not Tyson's fault."
jean M.
st thomas, ontario
"He was very thorough and answered any questions I had. He was very pleasant and knew what he was doing."
kathryn M.
london, ontario
"received what I ordered and installed quickly and efficiently"
diana C.
pt stanley, ontario
"Brandon was very professional, answered questions and explained thoroughly."
wendy C.
london, ontario