Roy Inch & Sons Service Experts Reviews

"Very helpful, very informative"

"good job"

"Craig is the best Service Expert by far !!!"

"Your technician even cleaned up cobwebs around the furnace. This was greatly appreciated!"

"TECHNICIANS VERY EFFICIENT, ANSWERED ANY QUESTIONS INSTALLED IN A DAY AND HALF , MURRAY STARK GREAT PERSONALITY IN SELLING EQUIPMENT, FOLLOWUP SEVERAL TIMES"

"He was very professional, friendly and helpful."

"Good service. Competent service person."

"the a/c wasn't working and your technician found the problem. I don't recall his name, although he did introduce himself to me."

"The work was done very efficiently and in time. It was a great job. Well done!"

"Excellent worker. Very informed told us all he was doing.very nice gentleman"

"Arrived on time, Quickly examined furnace and auxillary equipment to discover electricity was turned off to furnace."

"Very pleasant, informed tech"

"Scott was friendly, explained all our options clearly and patiently. Loved the service!"

"On time, friendly, answered my questions, fixed the main problem as well as another noise issue."

"Service agent notified us he would arrive in 10 minutes, showed up n time and did a great job."

"We where happy"

"that info is in my review"

"Jason Kobal was an outstanding representative"

"All the servicemen have been very pleasant and courteous. Work was timely. The first fellow who came for maintenance turned off lights, locked side doors before he left. The installers - someone left fruit cellar door open, left basement lights on, and left side doors unlocked"

"We are always very satisfied with Richards work, not matter what he is doing"

"Marcus was great. Very helpful"

"Arrived on time for appointment. Did a great job and explained things to me very well and changed my batteries for my thermostat."

"Thorough and knowledgeable."

"The insulation around the copper piping was replaced very quickly. Very pleased. I just have a question on the bill - not sure what MBRSHIP Savings Rec.: $122 (not applied) is? ($150 seemed a bit steep for a very quick fix.)"

"Matt arrived in good time, was personable, and completed the work efficiently. He then explained what he'd done, an how the stem was working. He also resolved a billing issue with the office."

"I was worried about the washing machine connections and Ryan came out and checked it for me, which brought me peace of mind."

"It was all very good."

"Professional efficient courteous knowledgeable showed respect for carpets etc on time cleaned up"

"Arrived as expected, called to confirm arrival time, pleasant, courteous, efficient, serviced A/C unit as required."

"The sound after the air conditioner stops is now gone! A great relief...the tech really hunted down the problem. I now feel confident that there is no safety issue."

"He was polite, respectful as well as knowledgeable and answered my queries ."

"Richard has been our service rep for some time and his father before that. He has always been up front with us and kept our heating and cooling system operational. Keep up the good work!"

"The quote sent to me indicated that it was for the equipment discussed in the house but upon close review, it was for much lesser equipment. The rep was to get back to me with a price fir the better equipment but I never heard from him."

"Techs were friendly and professional. They made sure the job was done correctly. They discussed with me what they had done and pointed out a few things with the system I was unaware of."

"Great service, Only one thing that they couldnt come on the scheduled day because of them being busy and we had to reschedule the next day but it worked well this time but could be a problem if I had other appointments the next day."

"Although I can't remember his name, the service provided was amazing. I am very happy to have called!"

"Nick was very friendly and professional. He did a good job and was very thorough"

"Nick was prompt and quietly went about doing the maintenance."

"The techinicians were very knowledgable, professional and respectful. Luke identified problems with my sewage pump when he was installing a new water heater. A technician was quickly sent out within the next week once the replacement valve arrived in their possession. They go above and beyond."

"The service man was very knowledgeable and was happy to provide me with information and instruction."

"The technician was very polite, efficient and prepared."

"Still waiting for quote"

"$235 for 15 minutes to clear a drain? Little excessive."

"Richard and his assistant arrived on time, were very friendly, professional, and knowledgeable. They even finished the job in less time than was allotted."

"Solved the problem quickly and efficiently. He also answered all our questions with patients and knowledge."

"Craig was efficient and courteous."

"Very knowledgeable, very straight forward, and very friendly."

"Good service. Professional, friendly and answered all of our questions."

"Behaviour of technician"

"I can always depend on Roy Inch & Sons for punctuality, a fair price and great service."

"It was very hot that day and you technician was very informative and efficient."

"The rep did excellent work"

"Very thorough"

"technician was professional & knowledgeable"

"With the person that come to my house I would give a rating of 10 . Vary pleasant and competent . As I had called the 24 hr service # twice and did not get any real help first time response was it is getting dark soon and not safe for tec the second time the next day the answer was that the tec as it was a holiday would most likely not have parts, so I said ok and just called London office the next morning. So vary disappointed in the 24hr call line. When I spoke to the London office they were pleasant and had help to me that day. It turned out to new a new thermostat. So local london office 10 out of 10 tec that came to house 10 out of 10 24 hr call line 0 out of 10"

"Marcus was very efficient and answered all our questions. He was very professional."

"Very courteous and knowledgeable. He also installed our new faucet as requested . He cleaned any mess that he made when installing our faucet."

"Explained every step."

"Technician was early, professional and got things working quickly. He answered all m questions."

"Technician on time , respectful - polite .He did a thorough diagnosis of the problem , and was able to resolve the situation ."

"Prompt, speedy, professional, and courteous service."

"Excellent service and great technicians"

"Very professional site assessment. Please send me literature describing the features of the air conditioner that we purchased"

"The technician was thoroughand explained what and why he was doing what he did. Further, he was professional and expressed himself clearly."

"Answered my question directly."

"Roberto explained step by step what he was doing and did not mind me watching"

"We view Craig Hern as 'our tech rep'. I ask for him especially, and your staff always find a way to make that request work. We like Craig because he is: 1 Considerate of our home and of us 2 Is happy to answer all our questions completely and always makes it a point at ask if there are any other questions or comments we may have. 3 Your telephone crew are first rate. Everyone is personable and helpful. I'm impressed that they will look for ways to get us onto Craig's schedule."

"Checked A.C. over carefully Explained what he was doing."

"Very professional and took the time to explain things to us."

"Our problem was a Hydro one and he took the time to explain my Hydro Panel box to me. I would say you have an A-One Technican. Our experience was an Upper for us especially in these Covid times."

"Josh is a true professional. Courteous, knowledgeable, and thorough in conducting the annual maintenance on my central air."

"Craig Hern"

"Excellent agent for your company. Very respectful and careful of our home. Explained everything clearly."

"An excellent and professional service experience"

"Would of given a 10 if I didnt have to wait 13 days to have hot water tank installed. Scott the sales guy was superb."

"Craig has been servicing our furnace and air conditioner for many years and if it were not for his professionalism, knowledge and overall great personality we would not continue having Service Experts (Roy Inch) handle our needs. In the past we have had other technicians who did come to service our units and they were not as professional and one many years ago used to talk down to me as a woman because he felt that I would not understand, which I did not appreciate. Craig Hearn is truly one of a kind!!!"

"Nick was extremely kind and considerate, and he answered all of the questions I had for him."

"Everything was done quickly."

"Very friendly, explained everything in detail and gave advice, cleaned up before leaving."

"Roberto was very courteous and found our issue right away. The call was an end of the day call but he went out to get the part to fix it rather then waiting another day"

"Professionalhonestfriendlyknowledgeable"

"The guys worked very hard. They were very professional, very helpful, very courteous, very knowledgeable, a pleasure to have them work in my home."

"He is very competent"

"We are very happy with the Service Experts service and extremely happy with Richard Scott's work and personality."

"He arrived on time. He solved the problem quickly"

"Your technician Matt Lustig was very friendly and professional. He answered all my questions in a polite and friendly manner and explained his procedures when I asked. There was one procedure that he did that had never been completed before by any technician. When he was completing his inspection of the outside compressor and fan he asked me if I had a garden hose that would reach the compressor. I said yes and we brought my hose to the compressor. I asked him what he was going to do. He explained that he was going to wash the dirt out of the compressor fins. He said that washing the dirt away would make the compressor more efficient and possibly increase its life span. I was extremely pleased to hear that!!! Matt was GREAT! He gave me his card before he left. I told him his card was going on my fridge. Next year when my air conditioner maintenance is due I'm asking for Matt!! Make sure you keep him!!!!!"

"Professional, Knowledgeable, Courteous. Explained each step of the check over process and answered all my questions. Undoubtedly the best tech to service my equipment ever."

"I received answers to my questions and the technician was very knowledgeable."

"Josh has serviced our units a few times before. Always knowledgable. Diagnosed and repair something I couldnt explain clearly. Always kind and courteous"

"Friendly, gracious in answering questions, direct in his checking the air conditioning unit"

"Work was delayed by Roy Inch for 3 days after initial appointment due unforeseen circumstances (a scheduling issue) otherwise I would have given a perfect score."

"I was pleased that repairman arrived at the time he said. He found the problem quickly and was able to obtain a replacement part quickly"

"The tech is very good.Jason checked all my equipment,& made any necessary adjustments.He answered any questions i had.His work area was left clean,& tidy.VERY PLEASED!."

"Marcus was very polite and informative as well as rspectful"

"Usual excellent service every year !"

"Did a very through job. Able to answer all questions."

"Initially, not happy. First available date for leaking hot water heater - July 25th. Wait listed. Due to a cancellation, servicemen came July 17th."

"Friendly, quick and efficient . Knowledgeable"

"everyone so very professional, they answered all our questions, They sure knew what they were talking about, Explain how everything worked."

"The technician was vert professional, knowledgeable and friendly"

"Straightforward service call. Jason explained charges up fron and went immediately to work. Quickly identified and resolved probems and provided suggestions that we might consider in future regarding further work or replacement."

"I felt like the sales person spoke down to me and assumed I didn't know anyhting"

"Professional, personalized"

"Expert service and administration."

"very friendly and polite"

"Matt was very friendly and professional"

"Scott was vee knowledgeable and personable, and took the time to explain everything and the process he went through."

"Good follow up and representatives showed respect in deportment."

"I had a call back within hours and was able to arrange a same day appointment on a Sunday."

"Called Sat. Evening & they arrived within 2 & a half hours! Very happy."

"Technician explained everything well, came to the house on time, and was courteous and friendly."

"he gave me information about how to use my split properly. i appreciated the education."

"Very polite, answered our many,many questions, knowledgeable."

"They came when they could. They called before to let us know they were on their way. They were friendly and courteous. They analysed the problem and fixed it quickly."

"Marcus was very helpful with answering questions, he went straight to work was extremely friendly and was very efficient."

"Didnt have to baby sit,just told him where everything was and he did his job"

"He answered all my questions and was very thorough."

"We were pleased with the attitude and personality of the representative but even though our air-conditioning does work, the blower keeps on running after the air-conditioner turns off. So Monday morning we will be making a call back. Until the problem is resolved, we would rather not rate your performance."

"On time, helpful, courteous"

"he came into our house, checked furnace, outside to a/c, put a new filter in and said everything was OK.....thats what we want to here!! He booked us in for next year...."

"Craig Hern is and excellent technician, competent and very thorough."

"Quality workmanship, efficient service."

"Marcus was very professional and provided great service and information about our A/C and the extended warrantee."

"Very satisfied with the service"

"professional, knowledgeable and timely"

"Excellent service, knowledgeable and efficient"

"Jordan and Tim were very professional in their dealings with my husband and I. All expectations were met in terms of their arrival time, work ethic, knowledge of the furnace and air conditioner they were installing and keeping their work space very tidy. They were a pleasure to have in our home. We have dealt with Roy Inch and Sons for years and have complete confidence in the employees they send to install and maintain our furnace, air conditioner and water heater. Roy Inch hires the best; thank you to all your staff."

"Fast response."

"Very thorough, polite, informative, patient"

"questions were answered was clean told me about my AC unit condition"

"Matt was courteous, and explained all the work that he did and even did some cleaning that I had planned to do later this month."

"He was very efficient and explained things"

"The service technician was very courteous, knowledgeable and efficient."

"I find Matt very thorough with his inspection. He's very patient with questions and is very knowledgable."

"I would have given a 10 but the tech arrived at 5 PM. not at the 2 to 4 scheduled time . When I tried to phone the office and ask why he was late I never got to talk to anybody so I left a message and still never heard from anybody."

"your service man was very helpful in fixing our problem with our A/C."

"Michael was super friendly and polite. He was able to answer all my questions and provide recommendations"

"Enthusiastic, cheerful, very helpful."

"Very polite, excellent communication skills, on time, good efficient worker. Knew what he was doing/ knowledgeable."

"Marcus couldn't determine the cause of the furnace not starting up, but he got it to perform. He sold me a filter at a good price."

"Located leak. Ordered replacement faucet."

"He was polite, new what he was doing, fixed something I did not know was wrong."

"A very thorough job was done."

"Technician was polite and efficient. Cleaned up after each stage of work."

"The technician was professional and a good communicator."

"Technician was very informative and helpful."

"Marcus did a great job"

"booking appointment was easy to do. Craig arrived on time, was polite, courteous and answered all my questions. Total pro."

"Very friendly service tech and great at explaining things to us."

"Professional, courteous and provided regular updates on status, timing, issues, etc."

"Jason, over the last number of years, has provided excellent service for both air conditioning, and furnace. Just last year he serviced our furnace which was not working as previously. Jason not only fixed furnace, he explained what he was going to do, suggested we go with a monthly plan which we are very happy with. He always listens and explains with patience. We discussed having our fireplace cleaned and he will do this on his October visit. I have requested that Jason be our regular technician and would recommend highly. Thank you, once again,"

"He was knowledgeable and explained things as he went. And did not leave a question un answered."

"Technician was on time, friendly, and did a good job."

"Efficient,mannerly informative"

"professional, took time to explain everything, on time and took the time for all measurements to make sure I got the right size air conditioner."

"Both techs were great"

"Mathew was very thorough and explained everything"

"Good service"

"Very pleasant manor"

"Tech was on time, courteous, thorough and answered all questions."

"Gave us information and showed us how to use eco bee"

"Tech seemed to do a thorough job."

"The young man who did the work was extremely polite, efficient and helpful in explaining what the cause of the problem was. I was very impressed with him. Actually, I just checked his card and it says Tom Cruwys. I assume that is him. I had asked for cards to give to clients or friends as I was so impressed."

"Because the technician worked well and did a good job!"

"Problem was rectified very quickly by Jason - he was very polite & explained the problem very well"

"Markus did a very good job"

"Markus did a very good job"

"very professional and friendly"

"He was very professional and spent time discussing my options"

"Matt was able to come earlier than scheduled, so the office called me to arrange that. Matt was courteous and efficient, working tidily and explaining what the service entailed. He was very good natured about the fact that our street was torn up, causing him to have to park in the driveway across the street and then navigate a trench at the foot of our driveway! I appreciated his accepting this challenge with good grace."

"They were prompt and efficient, and spent lots of time helping us learn about new heating system"

"polite courteous respectful and knowlegible"

"Getting a phone call from the tech telling me his ETA is a great way to start such a service. Matt explained what he was going to do and explained results after the service was performed."

"Professional, courteous, knowledgeable."

"Technician is very good polite and professional"

"Cheryl-Anne and her colleagues were very professional and they took great care to ensure that the job was done to perfection. I was very impressed and would highly recommend Roy Inch & Sons!"

"An excellent technician who was polite, very efficient and had a good sense of humour."

"Very happy with service roy inch and sons provide weather its service people or at the office wonderful to work with"

"Matt did our regular maintenance check on the A/C on Sunday, May 23. 2 days later, the A/C stopped working. Mike came at 10:15 p.m. and replaced the capacotor, and had it working great again."

"very friendly, focused and solved problem with good explanation"

"Professional manner. Pleasant. Informative."

"He was very friendly and professional and explained everything to me"

"Although it was a busy time & getting through on the phone was difficult, the technician still came that same day & resolved the problem in very short order"

"Nothing is perfect"

"Rob was very friendly, courteous and helpful. We look forward to building a professional relationship of trust in the coming years."

"friendly professional"

"I was able to book an appointment immediately and the service tech showed up on time. He was very professional and explained everything to me. He was great."

"Professional, friendly, knowledgeable."

"Josh knew exactly what he was going to do and went about his job to service the air conditioner ready for the summer."

"the entire team presented well and were professionals in the way they dressed and performed their individual responsibilities"

"knowledgeable & respectful"

"Less than 24 hour response to no a/c on a holiday weekend."

"He was polite, very thorough and checked all required elements"

"Matt has excellent communication skills explaining the job he completed and what we needed for the Furnace."

"seemed very efficient at his job and protected with covid protection on."

"mIchael was very informative"

"Ryan was very friendly and personable, he answered ALL my questions and was very professional. His work ethic was amazing!"

"very efficient"

"Lee was great, explained what he was doing and completed the job in a timely manner. Hes also very polite!"

"knowledgeable, informative and friendly"

"Very nice and quick"

"Technician was punctual - gave a phone call to advise of his arrival - was very clean and informative - identified and resolved issues quickly!"

"The technician took the time to explain the process involved in the assessment. Answered my questions patiently. Rob was obviously very thorough."

"Jason identified a potential problem with condensation running back into heating unit and performed repair to eliminate the problem."

"Ryan was very helpful, knowledgeable, friendly. He gave options and suggestions but was not pushy. He was patient and polite. PS this is the 2nd time I'm sending in the survey because I got an error message the first time I sent it. Not sure if you got the first one. Ryan was wonderful."

"Always friendly thorough service"

"Polite, professional, good service from placing a call or email to the Company, to the knowledgeable Service Technician attending."

"Your technician, Matt, provided courteous, friendly, quality service. This is what I've come to expect from Roy Inch."

"Salesperson was friendly and explained my options very clearly. Workers arrived on time, were friendly and efficient and cleaned up afterwards. One small mistake - they forgot to plug the hot water tank in before they left and consequently I had no hot water by evening."

"On time, very knowledgeable, tidy, very pleasant."

"Explained in a language about how things work that I could understand. Gave me confidence that furnace & air conditioner were in good shape."

"Mix up on cleaning event, but overcome by Josh. Was supposed to be a fireplace cleaning, and a/c tune up, not a furnace cleaning. Yay Josh!"

"repeat technician did a great job without any supervision needed"

"Josh was very pleasant, helpful and here pretty quick."

"Matthew made a point to involve me in his explanations of the work he was doing to service my furnace and air conditioner. He showed me the results of the tests and reassured me that my equipment was functioning normally. I was very impressed with him."

"Josh did an excellent job on cleaning my AC. He even cleaned inside below the fan motor where some leaves had gathered. He also fixed a noise caused by a vibration on the access panel. Very polite, very professional."

"Tech was happy to answer all our questions and made suggestions to us."

"He did a great job, very thorough, explained what he was doing and what the problem was."

"The company reminded me of my appointment. Nick was very polite and finished the job to my satisfaction."

"We had an issue with our Rinnai hot water and Jason ensured it was solved."

"Courteous and answered questions Satisfactory In and out at times Specified"

"Craig is a superb technician who establish excellent communications."

"Jordan and Tim were pleasant, worked solidly for close to 4 hours, answered our questions, and even spent a minute to assist my neighbour, who was having some difficulty moving a heavy object."

"Richard was very confident in the work he was doing. he explained our options to our satisfaction' went to fix the issue we had and in a timely manner.We very pleased with Richards quality of the work."

"you were here when you said you would be and performed the service work in a professional manner"

"Matt was kind enough to go above & beyond, by also looking at our HRV unit, which obviously had not been cleaned in a long time. He took out the filtration unit and hosed it down outside while I cleaned the rest. He was courteous, professional, thorough and efficient."

"Craig's expertise and attention to detail is unsurpassed in my opinion. Also he is very polite and friendly."

"Mike was on time. He preformed the needed work quickly, he was very respectful of my family and our home wearing shoe covers and putting protective mats on the floor. Thanks Mike for your professionalism."

"He did all he could in the time he had."

"Very thorough inspection."

"No complaints"

"Ryan McLean was very professional and did an excellent job to get my pipe fixed in a timely manner."

"He arrived on time and did his job very well"

"Timely, efficient, helpful, communicative."

"1st tech mis diagnosed problem. Spare parts expert over quoted parts trying to push for a furnace replacement. 2nd technician was superb with right diagnostic and fix"

"- very personable, knowledgeable - arrived ahead of schedule - great work"

"Technician was very thorough, answered all of our questions and was very friendly."

"as always, excellent service, friendly techie"

"0n time, polite, friendly, knowledgeable, Wore booty's in house."

"Very knowledgeable, explained and answered all our questions"

"Polite gentlemen, knowledgeable, accurate, thorough, respectful, patient, kind"

"your expert was very thorough in explaining his findings."

"This guy really knows his stuff. Jason is fast, efficient and reliable. I know when he does the job it is done to perfection. He is also very personable."

"very polite and to the best of my knowledge did what needed done. I wish there was a check list like when you go to have car lube oil filter - it shows what was checked. I had 3 AC service calls in 2 days at 3 locations and the process was different each time. had 2 appointments back to back, same neighborhood. Matthew after finishing 124 Irving said he would meet me at 190 Mark, 45 minutes later I called him to see where he had gotten to - called away to another site - wasted my time. called office, they had Nicholas right there."

"Friendly and good service."

"Very nice pleasant young man. There were no issues."

"I got the Mitsubishi Heat pump installed at my property and the unit was installed with Mitsubishi thermostats. Its been more than a year and I complained around 6-7 times that my heat pump is malfunctioning all the times. Its not shutting off and on on desired temperatures and keeps on running. My experience with Roy inch was pretty bad and I will never ever do any business again."

"Murray presented the products clearly to help us make our choice. Very polite gentleman. Tim and Jordan dismantled and installed the equipment quickly and showed total respect for us and our home. Jordan patiently walked me through the operation of the furnace and the technology of the wifi thermostat."

"Craig has been here before and we asked specifically for him as he is quite familiar with our sytems. He does a fine job!"

"We had a small leak in the laundry room. When I called, Patricia told me that she had two crews who could respond between 4 and 6 pm but Gregory called within a few minutes to say he was on his way. It was not an easy fix as the symptoms were not the usual and he had to do some sleuthing but eventually arrived at a solution."

"He was friendly, answered all my questions, wore his botties, as it was a wet day. Completed the inspection and made changes when necessary. Nice Man."

"They arrived at at appointed time and was very friendly and helpful to my questions."

"Guys were friendly and i felt comfortable with them in my home, however i was shocked at the lack of clean up after the service. There was 8 in of copper pipe left on my floor, multiple screws, copper wiring and what looked like welding beads/spatter?? very unprofessional and not the level of service i would expect from the Roy Inch company. Please ensure your crew has a broom/dustbuster in their truck and uses it post installation."

"It was a thorough visit and he found no issues. I feel confident he knew what he was doing."

"Mike explained everything he was doing and gave tips on how to maximize our AC unit"

"We have been service by Richard Scott for many years and have found him very good and very knowledgeable about his work."

"Our plumbing has been backed up since we first reached out to you! Ryan came on the first visit and it seemed things were running smoothly again. However within 2 weeks we found ourselves back in the same situation. We reached out again, someone came out but they were not able to assist at that time. We were told we had to wait another 2 weeks for someone to come out and have a look as the work we need is extensive. We have 4 kids...we are not able to do laundry, shower, do the dishes, or flush the toilet. Waiting another 2 weeks is an eternity for a family of 6, and during a lock down. :("

"Rob was very good at his job...provided excellent service"

"Mike was very friendly and professional. He explained what he was doing every step of the way and kept me in the loop. As an added note, it turned out that my son had an exam to write at the same time Mike was to come out. My son was going to be writing his exam online in the basement near where Mike would be walking back and forth. Both the receptionist at Roy Inch and Mike made it possible to schedule the appointment a little later in the day to accommodate my son with the writing of his exam. We were both appreciative of the gesture."

"Nicholas was very helpful in answering questions and explaining things. I believe him to have done a thorough job."

"Timely arrival, efficient service and good advice."

"Tom was very efficient., very informative. So very happy with the service."

"Careful thorough followed Covid rules, Made realistic suggestions to improve drain setup to minimize clogging issue Kept us updated on cost issues Overall very complete repair"

"Great service, knowledgeable tech"

"quiet - polite. Knowledgeable-"

"He got it working and was very nice"

"Very professional Very informative"

"Richard was great. He was courteous and ensured all our questions were answered."

"We were happy with the service of the AC and the Merv 16 filter being broght to exchange, and with Michael's personality. He was creative in getting his hose to hook up to our sink inside, since our outdoor tap had been removed temporarily during construction. It was a slight oversight that the window was left open and let critters in, though I (Jennifer) was able to see & fix this after he left. Overall we were very happy other than this window being stuck open."

"Service was prompt and time was allowed to discuss ways to make the system to run better."

"still awaiting clarification on billing and warranty coverage"