Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 4,909 Reviews
gord W.
london, ontario
"Service was quick, efficient and Matthew explained exactly what he was doing."
jane B.
london, ontario
"The technician called ahead, was early, was thorough, explained his findings clearly and was polite"
diane W.
london, ontario
"Always helpful,friendly, informative"
frank W.
london, ontario
"Michael was very thorough in his inspection of my furnace and air conditioning unit. He communicated results very well. He did an awesome job of cleaning the a/c unit."
john M.
london, ontario
linda V.
london, ontario
"He was very professional and checked cleaned both air conditioner and furnace."
sharon R.
london, ontario
"Brandon carefully and clearly explained what he was doing. He made sure I understood how to access information on my thermostat."
marlene P.
st thomas, ontario
"Brandon was very nice and explained what he did on the service maintenance."
jean B.
london, ontario
"Excellent response time to initial request"
syd F.
london, ontario
"The technician was very professional and answered any and all of my questions and apologized for having the wrong parts"
gary M.
london, ontario
susan R.
london, ontario
"Tom was very efficient & polite. Diagnosed problem quickly. I made this appt online & service response was great"
brian D.
st thomas, ontario
"Josh identified a thermostat mistake by previous technician."
chris L.
london, ontario
terry L.
st thomas, ontario
"Knowledgeable, friendly"
jane H.
london, ontario
murray W.
london, ontario
"There is always room for improvement"
sue E.
london, ontario
"Explained the issue very clearly, fixed the problem"
susan L.
dutton, ontario
carol J.
london, ontario
"Both men were very friendly & explained things well to me."
jamie H.
london, ontario
"You guys always make everything very easy for us. We also appreciate that the technicians take the time to explain what they have done."
brad S.
london, ontario
"Steve was awesome. Explained everything and shared his process and what he was thinking. We were able to understand everything and are confident in the solutions provided"
ernie M.
london, ontario
"a gromet/washer was replaced to be proactive in preventing a future leak but now we have a persistent leak so the job needs to be redone under warranty of services provided."
gary L.
london, ontario
"Good service"
jose N.
london, ontario
"Service was quick. Tech that installed were friendly and fast."
gary D.
st. thomas, ontario
"Everything was done well and efficient"
marc/carri S.
st thomas, ontario
"The tech was helpful with advice, very professional, knowledgeable and curious."
brian S.
london, ontario
"Robert was very helpful with information and direction on a number of things about the thermostat and furnace."
bev K.
london, ontario
"Scott let me know that he would be early . He made sure I knew what he was doing and why . He also didn't worry about my barking dogs ."
elizabeth C.
london, ontario
brenda D.
london, ontario
beverly P.
london, ontario
"I am very satisfied about how the service was delivered."
cassin A.
london, ontario
"The best service"
donna C.
st thomas, ontario
"He provided great explanations and very pleasant."
ron O.
kilworth, ontario
gerry W.
london, ontario
"Roberto was prompt in his arrival time & called to give me a heads up as to his arrival time. Answered all my questions and was friendly. Took a bt longer than I anticipated but I don't know what h had to do. Left a replacement filter since I had already bought a filter due t the covid delay."
maryann S.
london, ontario
"On time, professional, thorough, clean, explained everything"
cheryl V.
london, ontario
"The technicians called ahead, arrived on time and did a thorough job. They were pleasant and courteous."
delio B.
london, ontario
"Rob always takes the time to answer my questions and to tell us what is happening with our appliances (furnace, a/c, etc.) he is working on, in wording that I can easily understand. He is polite, respectful, and works diligently every time he is here."
steven V.
london, ontario
"You guy kept moving the appointment"
ken mel butler B.
london, ontario
"Josh was very efficient and explained to me how he repaired and cleaned our A/C."
george K.
london, ontario
gail N.
london, ontario
"prompt,pleasant, informative"
mr chaplin C.
london, ontario
"murray spent much time getting me the info needed"
mike T.
london, ontario
"Brandon was awesome and explained everything to me clearly. He was polite and very good at his job!"
beverly B.
london, ontario
"Jason was very friendly and professional while at my home. He gave me a good overview of the condition of my furnace, and answered all of my questions."
james H.
london, ontario
"Just over all pleased"
mike M.
port stanley, ontario
"Very thorough inspection Ignition assembly was rated as FAIR would like understanding as to why or how I can get it to good"
glenn P.
london, ontario
"Thorough inspection"
cheryl M.
st. thomas, ontario
"Brandon greeted me pleasantly before promptly tending to the annual inspection of the HVAC system. Brandon was thorough in testing and recording data, and he carefully cleaned various components i.e.: outside A/C unit, hepa filtering unit. Brandon was professional from start to finish and he respected my home and person by wearing foot coverings, in addition to a facial mask. Brandon informed me of his findings, provided information on potential needs in the future, and shared that an invoice/receipt would be forthcoming via email. Excellence service is what has been consistently been delivered by Roy Inch in Sons over the decades."
john S.
west lorne, ontario
"Dan & Ryan were very professional and they quietly and efficiently went about their business. They explained everything that they had done. They cleaned up after they completed their work."
laura L.
london, ontario
"Very thorough, pleasant and instructive about explaining the system and potential issues"
taylor T.
london, ontario
"Scott was very thorough!! Excellent job!"
robert R.
london, ontario
"I've used Roy Inch for years There like a family always friendly and do great work"
mr misko M.
london, ontario
william Z.
london, ontario
marco D.
london, ontario
brian W.
komoka, ontario
"Brandon did an excellent job and I really appreciate his knowledge and concern in seeing that the issues get corrected."
john S.
london, ontario
"Matt was friendly, informative and very efficient. He answered all our questions and was very pleasant to have in our home!"
roger B.
london, ontario
antonio S.
london, ontario
"Prompt fast service. Knowledgeable tech."
mark D.
london, ontario
"Josh was excellent, very proficient, and courteous. Also as he was leaving he was nice enough to recommend that I spray out my ac unit."
bob M.
london, ontario
"Very personable. Took time to explain what he was doing and why"
don B.
london, ontario
raheem A.
london, ontario
lesley B.
london, ontario
"On time, polite, carried out work efficiently"
jason G.
london, ontario
"All points of contact were polite and courteous. Service was fast and on time. Ive dealt with other companies in the industry in the past and Roy Inch & Sons professionalisms and customer service should be the standard."
jonathan S.
london, ontario
cindy O.
london, ontario
"Professional, friendly and took care to make sure things were in good running order for next year. A pleasure to have in my home."
murray M.
ilderton, ontario
"Although not looking over the technicians shoulder, he appeared to be thorough in the performance of his visit. Healso explained additional features with regard to the operation of the thermostat"
john T.
london, ontario
"Very thorough check done by Roberto."
colin&lisa W.
london, ontario
noel P.
london, ontario
"The technical called before arriving, was very pleasant and efficiently completed the service appointment."
mr molina M.
london, ontario
cathy V.
london, ontario
helene L.
london, ontario
"Technicians very friendly and respectful to me and my house."
richard C.
london, ontario
"Technician was polite and patient and even took the time to explain how our new thermostat worked and explained in detail the entire test and all the results of his testing on our furnace."
brian S.
london, ontario
"Courteous, knowledgable and competent"
jean M.
st thomas, ontario
"He was very thorough in what he did and left the basement neat and tidy. He explained everything so a person could understand."
maureen K.
london, ontario
"He worked diligently through out the time he spent here.He wore his mask, gloves and booties throughout.He kept me informed between each equipment. He worked right through even pass work hours.he gave his recommendation in a professional manner.Kudos to Jason!"
waldenar N.
london, ontario
sharlene M.
london, ontario
dr chernick C.
london, ontario
"Corteous careful thorough explanatory Best one yet"
maggi O.
london, ontario
"Scott very pleasant and knowledgeable I would recommend him"
bill W.
london, ontario
"Service was thorough."
kjeld H.
london, ontario
"Brandon will answer all my questions and give good advice."
childcan C.
london, ontario
"great explanation of what was done and what's needed"
bev G.
london, ontario
"Service tech was outstanding a real pro. Telephone contact the night before response was confusing and incomplete. Indicated first on list and expected am service but this was not correct"
mark H.
london, ontario
"Scott was very helpful in educating me on our home air filtering system. He took the time to clean it. He also showed me pictures of our AC before and after to show the extent of buildup."
melissa M.
london, ontario
"The service technician was extremely knowledgable and very helpful. He took the time to explain the problem and the solution. We were extremely satisfied with him."
gord M.
london, ontario
"Steve gave us a company to call to deal with are damp basement . Very helpfull"
kim S.
london, ontario
"Jason was very polite, he explained the issues well."
bob G.
dorchester, ontario
trevor H.
london, ontario
mr mura M.
london, ontario
"We called for a leakage in the shower, you charged us 130$ and didn't even stop the leakage, made us wait for days and days while we were wasting liters and liters of water, while you could have at least stopped the immediate problem. Shame on you! We will never call you again."
steve M.
london, ontario
joyce M.
london, ontario
rachael D.
london, ontario
"Scott was pleasant, informative, explained what he was doing and went the extra mile to clean my air conditioner when I didn t have an outside water source"
sylvia Y.
london, ontario
"Scott was very friendly. Also told us everything he was doing. We are always happy with your workers."
jean/jane W.
st thomas, ontario
kathy R.
london, ontario
"Very friendly, professional"
sean V.
london, ontario
wendy R.
london, ontario
"Brandon arrived on time, was friendly and courteous to us (and our dog) explained what he would be doing, and, after showing him where everything was located he set to work immediately. After finishing everything he explained exactly what he had done and took the time to answer our ridiculous questions. You have an exceptional employee!"
josephine F.
london, ontario
"Marcus was very respectful and I like the fact he put covers over his shoes ,,and did not leave a mess behind."
angela J.
london, ontario
ms thomas T.
london, ontario
"Improved the efficiency of my air conditioning."
nick B.
poplar hill, ontario
"Richard was punctual, thorough and engaging providing the quality of service we have come to expect from Inch in our 36 year relationship"
vazrick S.
london, ontario
"excellent service"
luc&kendra A.
london, ontario
"The work that was done leaked which whatever you came and fixed it. Calling to get it fixed however was very unorganized. The office placed me on hold numerous times to obtain answers I felt as front line staff they should know. Very pleasant though."
peter B.
london, ontario
"Technician arrived slightly earlier than promised time frame (approx. 1/2 hour) but no big deal on the day. Whilst he was here he did a thorough inspection of the AC, addressed a few concerns I had - no problems found, and was very congenial throughout his entire time here. Thank you for the excellent service."
mr pollard P.
london, ontario
chirstine M.
london, ontario
"Jason is a very thorough Technician. He takes pride in his work and does a complete check of all components."
ron N.
ilderton, ontario
"Would have been higher, but tok expensive.."
tim C.
london, ontario
jordan I.
london, ontario
david L.
london, ontario
"work was thorough, and carefully explained"
robert M.
london, ontario
"We had a piece of pipe that needed to be replaced (less that 10) and replace an outside tap. The tap was installed with the copper pieces sticking out way too far past the wall and the cover for the brick was installed and left completely loose....for $437!!!!"
simon W.
london, ontario
"Brandon did a great job"
irene T.
london, ontario
"the tecs. were polite and professional, they put rugs down on my floor to keep it safe. they showed me how to drain sediments once a year from my water heater. they took back my present water heater to reliance a huge relief for me. just an overall good and positive expirence."
mr pinkerton P.
st thomas, ontario
james C.
london, ontario
"Technician was very knowledgeable about his job, and what he was doing."
louise S.
london, ontario
"Craig is professional and courteous. He always communicates honest answers to questions. Excellent service from him."
jennifer M.
london, ontario
margaret F.
london, ontario
"Lee came when he said he would and was polite and distanced well"
denis F.
london, ontario
"professionalism and knowledge towards his job was at a high standard."
john P.
london, ontario
"Very professional"
slavko P.
london, ontario
"PROMPT POLITE INFORMATIVE"
ruth&gord G.
st thomas, ontario
ken P.
london, ontario
"The rep was very knowledgeable, courteous and prompt."
pam M.
london, ontario
"The technicians were very friendly and professional."
winifred L.
london, ontario
"Very friendly and very knowledgeable- Jason was very helpful"
harold R.
komoka, ontario
andrew T.
london, ontario
frances M.
ingersoll, ontario
"they were acurate, polite, understanding of our needs"
bryan G.
london, ontario
bret D.
london, ontario
brian G.
london, ontario
jason M.
london, ontario
paul dyk D.
london, ontario
"Very good communication"
david M.
st thomas, ontario
"Checkup was done right on time and quickly. Tech reviewed results and explained each step."
nancy M.
london, ontario
"Only complaint would be that our 6 month advanced booking for the month of May was cancelled and moved to the end of July without any explanation other than conflict with another appointment. Understand that things come up, however a more detailed explanation would have been appreciated."
walter H.
london, ontario
"very quick reaction to our problem- 20 min. (amazing)"
gord S.
dorchester, ontario
"Craig is the best...he explains what he is doing and make sure youre satisfied with everything he is doing !!!"
kevin L.
st. thomas, ontario
jennifer L.
london, ontario
"He was thorough, polite and went out of his way to answer our questions on how to cook the upstairs more."
karl J.
london, ontario
"Thorough job"
christine G.
london, ontario
"covid aside, service was to be for AC tuneup. tech also wanted to do furnace and humidifier instead of in Sept. tool 3 hours which was more than expected. in future will get furnace done in fall. do I feel confident in service? we will see - he thought motor broken but then determined lose wire. Could not get fan outside to turn on, said last person who worked on it had wires messed up ** this would have been Roy Inch last check up in 2019. concerned! after 935 Country Club, tech went to 190 Mark street AND 124 Irving PLACE - he did not have addresses and when he printed out my receipts 124 Irving was listed as 190 Mark - should they have same customer number?"
chris G.
london, ontario
"system has trouble when clients have more than one address. Technician asked I point this out, he had first address but not the two rental houses he was to go to after 1st house. I also found it frustrating to keep the 3 houses sorted when talking with booking person."
kelly W.
london, ontario
"We are prepaid for 2021 and still need to have a date scheduled for the 2021 Furnace and A/C check. Will Roy Inch call us to schedule?"
mrs judd J.
london, ontario
"We have AC wall units and our serviceman, Craig, does a fantastic job in keeping them in good working order. He also does a wonderful job on our gas fireplace"
edna rodwell R.
london, ontario
"Professionnel and trust."
bhama R.
london, ontario
"Scott was courteous, professional and knowledgeable. He took time to explain how things worked and was very patient. Scott did a thorough job."
john b. Y.
london, ontario
"Ryan showed up in the allotted time, we discussed the problem...he worked on a quote and then presented the quote to us with options. When we decided on the course of action, Ryan accomplished the installation in a timely manner and left the space clean and tidy. Easy to work with and answered all of my inquires."
percy O.
london, ontario
"HE WAS PLEASANT AND EXPLAINED WHAT HE HAD DONE AND WHY. HE WAS MOST EFFICIENT AND HE REMEMBERED US FROM LAST TIME HE WAS HERE AS WE R3EMEMBERED HIM."
scott/jean H.
london, ontario
"The technician, Craig, arrived at scheduled time, performed the service efficiently, advised us of the various steps he would be performing with respect to the service, informed us and showed us a part that required replacing and the cost of the part and efficiently completed the service. He is always neat, polite,professional and respectful of both us and our property."
david Q.
london, ontario
"They were very courteous, respectful, efficient and did a great job to explain what they had done. A great experience!"
ms krajnyk K.
london, ontario
"Excellent service, professional, courteous, respectful."
paul S.
london, ontario
"on time, kept me informed of his progress - liked my dogs"
david M.
london, ontario
"on-time, competent, friendly"
cliff P.
london, ontario
"Everything was done satisfactorily"
mr patroch P.
london, ontario
"communicates well, friendly"
sharon O.
london, ontario
"Professional, arrived when he said he would, polite and respectful of pandemic protocols"
peter L.
london, ontario
ray C.
london, ontario
"Effficient service and very responsive to questions."
barb M.
london, ontario
"Service technician was knowledgeable, courteous and professional"
gary S.
london, ontario
"Brandon Inch was excellent - very efficient, knowledgeable, excellent quality work performed and took the time to explain items and provide very helpful information on my HVAC - all very much appreciated and absolutely excellent service !"
rosemarie F.
london, ontario
"Mark was very efficient and congenial. He respected distancing and wore a mask."
tammy M.
st thomas, ontario
"Very thourough"
roy C.
london, ontario
"Richard answered all my questions."
shirley H.
london, ontario
"Wonderful service"
gary M.
london, ontario
ron J.
thorndale, ontario
holly S.
london, ontario
"Marcus was knowledgeable, friendly, and completed everything."
leslee L.
london, ontario
"Greg was very pleasant and knowledgeable. He respected the safety protocols. His work saved us money. He answered all our questions and made suggestions going forward. He provided a quote for updating our sump pump and window well drainage."
robert C.
london, ontario
"Marcus was very helpful and thorough. We appreciated the time and care he took."
mr walker W.
london, ontario
"Knowledgeable, Efficient, answer to questions informative"
mr parody P.
london, ontario
"Very professional, courteous and gave very good feedback regarding overall maintenance."
glen A.
london, ontario
wallie B.
london, ontario
"Prompt and efficient with full Covid protocols"
kathryn M.
london, ontario
"Rob knows his stuff and my devices. Goes about his work professionally and quickly"
chris N.
london, ontario
"Quick service, same day. Technician was very knowledgeable, friendly and professional."
julia J.
london, ontario
"I called because I had a leak in myupstairs bathroom. Within 2 hrsI had a technician arrive and fix the problem"
john M.
strathroy, ontario
bob A.
london, ontario
"They deserved it!"
rebecca H.
london, ontario
"Scott was professional and friendly. He explained what he had done at the end, and we booked with him for next year's maintenance."
wilson N.
ilderton, ontario
"Very knowledgeable"
jim B.
london, ontario
stewart B.
london, ontario
"Craig was efficient and thorough in diagnosing the noise in the compressor or our AC unit. He also efficiently completed the regular maintenance check of our unit upstairs, which was originally scheduled for April (Covid). He was polite and knowledgeable."
mike B.
st thomas, ontario
"Josh was very good at answering all my questions"
douglas G.
port stanley, ontario
"as always, the tec was pleasant and knowledgeable ."
laura M.
london , ontario
"Friendly and efficient service Kept us informed of all aspects of the A/C maintenance"
robert W.
london, ontario
"Craig was business-like, explained everything, did the job, plus filters which were not on his list, and checked my Plus renewal status. No fuss, no trouble."
mrs. carolyni W.
london, ontario
nicholas L.
london, ontario
rachelle C.
london, ontario
"The technicians are always nice, efficient and informstive. They take the time to explain the work that's been done."
kayla A.
ilderton, ontario
"It was awesome! The office called me back a few hours after requesting an appointment. She updated me on the whereabouts of the technician. The technician came at the requested time and was super nice and friendly. Everything was finished in about 20 minutes. Cleaning out drains is certainly not a job I would want, so I give the technician credit. Overall, awesome employees and great service. Well done."
mr harris H.
london, ontario
"Brandon was friendly, enthusiastic and professional. I have an aging system and he was very helpful in explaining things to consider as I move forward."
sean M.
london, ontario
andrea P.
london, ontario
carlos O.
london, ontario
kevin I.
st thomas, ontario
"Quick and efficient....good with my dog"
barb S.
london, ontario
mary etcher E.
dorchester, ontario
"It was a Sunday. My hot water tank was leaking. Brandon arrived promptly. Was curteous and professional. Replaced the faulty part even making a trip back to London to see if the part was in stock. It was and thankfully, he was able to make the necessary repair, all the while following COVID protocols and putting the customer first."
tyrone P.
london, ontario
"Scott was great, helpful, efficient and courteous"
lynda F.
london, ontario
"On time and very pleasant to deal with."
marysue F.
london, ontario
"Scott reviewed everything he found in both my AC and furnace,. he explained that i dint need any repairs all was good. THANKS Scott"
john H.
london, ontario
norman L.
london, ontario
"He was very knowledgeable, and explained everything in a manner that I would understand. He was very professional and left the area spotless when he was done. You knew by his work and talking with him that he truly loves his job."
greg H.
london, ontario
"Technician was friendly & very thorough, as well as informative."
irene T.
london, ontario
"Steve was very professional and he was very likeable and kind too. I can see why you have been in business for so long, because of people like Steve."
doug W.
dorchester, ontario
"good communication, polite, wore a mask and booties."
asad N.
arva, ontario
"Professionalism, knowledge and compassion."
maha M.
london, ontario
genevieve M.
st thomas, ontario
"Technician was professional and helpful."
mike & rosalie T.
london, ontario
"Criag was awesome, very professional and knowledgeable. So thankful he fixed our a/c."
kerry W.
london, ontario
"Brandon B. (Tech #212) Exceptional inter-personal skills with customer. a) Furnace Motor HVAC system diagnostics indicated elect. motor bearing(2) failure & needed to repair motor late Thursday evening (July23rd, 2020) b) Roy Inch & Sons advanced scheduled repair by 5 days & completed replacement of furnace motor on Friday afternoon @ +30 C ambient temp. c) Roy Inch & Sons in-house parts dept. cross-referenced & provided replacement specialized electrical 1/2 HP motor. d) Tech implemented safety procedures including circuit breaker shut-off, cut resistant gloves, & kneeling pads. Also used boot covers & COVID-19 procedures including mask in residential property. (Professional tech). e) Upgraded routing of condensation drain lines & electrical wires. f) Upgraded HVAC cooling / vacuumed debris from fins inside furnace. g) Finally verified furnace functionality for heat, cooling, & Carbon Monoxide leaks. TECHNICIAN IS A "BEST IN CLASS PERFORMER"!!!!"
david S.
london, ontario
bill K.
london, ontario
krystie W.
london, ontario
"Dean was friendly and informative"
arnold G.
london, ontario
"Tech conducted the work in very professional way. Helped me understand the tankless unit better as new to us in last couple yeas. Great work!"
mrs nevill N.
london, ontario
"Thomas was punctual, friendly, respectful and he fixed the problem."
dolly T.
london, ontario
"Scott was very pleasant and professional and a hard worker."
dave S.
port stanley, ontario
"Very thorough and technical expertise"
tanya C.
st.thomas, ontario
phil J.
st. thomas, ontario
"He arrived on time. He explained what he was going to do and how long it would take. He appeared to be knowledgeable and efficient. He was also very friendly."
sharon V.
london, ontario
dan T.
st thomas, ontario
"I received a reminder call from office at 7:30 am on day of appointment which was supposed to be between 12 & 2. This call woke me up - in future call after 9 am. Appointment time was changed twice during the day to between 2 & 4 then between 4 & 6."
leonard H.
london, ontario
"Arrived in scheduled window with 20 minute advance phone call. Polite. Engaged in conversation. Agreeable to having me watch and question what he was doing. Seemed extremely knowledgable. Identified the problem quickly. Provided a fix to prevent reoccurrence of same problem. Made arrangements for a future fix of an existing winter ice buildup issue."
susie W.
london, ontario
"Appear professional to appointment"
robert R.
london, ontario
"techs installed mats to protect carpet and flooring. Install was completed in time i was told it would be. New features of water heater were explained to me. work area was left clean. Any questions or concerns were answered ."
kjeld H.
london, ontario
"Brandon completed an emergency call with excellent results and the A/C is in perfect running order."
rose P.
london, ontario
elias D.
london, ontario
stephen I.
london, ontario
"Very prompt service, I called about an issue in the morning and it was fixed by the evening. Both guys were very friendly and down to earth. Very much appreciated that both masks and booties were worn inside the house by both guys."
pam H.
london, ontario
"Rob was professional and did a detailed job. he also explained ant significant findings to me regarding the A/C and furnace."
anne M.
london, ontario
"Good Service, Craig was very nice and very knowledgeable and very polite and I think he is did a great job"
valerie W.
london, ontario
"Technicians were extremely polite and respectful of environment. Asked my opinion regarding larger air conditioner ie position of it as next to sidewalk. Also reviewed equipment at end of day and answered my questions."
dennis L.
london, ontario
"Josh was right on time and had called ahead.His inspection revealed some issues with or ac which he explained very clearly and he outlined options that were available too us."
gord S.
kilworth, ontario
"Friendly and knowledgeable service"
brian R.
london, ontario
jim R.
london, ontario
shirley M.
london, ontario
"Josh wore a mask and respected me and our home. He was polite and friendly. He answered my questions."
janet S.
st thomas, ontario
mark C.
london, ontario
"Came in and did great job"
james P.
london, ontario
"Jason was able to answer all my questions and address all my concerns."
kate H.
london, ontario
"John was knowledgeable, polite, thorough and extremely pleasant to deal with. We liked him enormously."
joanne G.
london, ontario
"He took the time to explain and show me issues I was not aware of to be able to look after some simple thing to help know what I should look for to help maintain my furnace and air conditioner"
richard B.
london, ontario
"very professional, friendly, and accomodating"
brian M.
london, ontario
"Jason was very competent and knowledgeable. He was pleasant, patient had excellent suggestions. Jason performed some "tweaking" measures and I have already noticed an improved comfort level in the whole house."
lauren M.
strathroy, ontario
"he was professional; answered all of my questions; cared about entering my home and took appropriate measures to ensure his safety and ours."
chris S.
london, ontario
"Efficient and respectful"
lorie H.
london, ontario
"Rob was very efficient, thorough and professional."
colleen L.
london, ontario
"Very thorough and knowledgeable"
janine G.
london, ontario
"Found they have been very thorough and upfront about what needs to be done and the cost. Havent felt they have tried to take advantage or make money on things that arent needed."
barrie W.
komoka, ontario
"Punctual, polite and very knowledgeable about our system."
glen F.
london, ontario
"Quick, on time and friendly"
nick H.
london, ontario
"The installers were prompt, courteous and did a great job with the installation."
patrick O.
london, ontario
"robert took his time and was very thorough and a good listener."
yvette T.
london, ontario
"He was honest and straightforward"
warren S.
st thomas, ontario
john O.
st thomas, ontario
"Great service ...nice technician"
penny G.
london, ontario
"Ryan was wonderful. He showed me the parts being replaced, explained how they worked and why I needed new ones. He was so helpful and polite. I would recommend him to everyone."
richard A.
london, ontario
"New tank leaked around the hot water pipe; had to call service"
david R.
london, ontario
ken Y.
london, ontario
"I submitted a detailed response to this as to why I should not have been charged for a service call. However it appears that my survey response did not send. Please call me at 519-257-0791 to discuss."
tony D.
london, ontario
parker J.
london, ontario
"Bradley was friendly, polite and informative."
william R.
london, ontario
"Courteous, knowledgeable, cleaned up after finished. Explained his findings, gave us several options to choose from to solve the problem."
donna B.
london, ontario
"Brandon explained everything that he was doing along with good rationale. He was able to answer all of my questions and gave helpful advice. He was also extremely pleasant and respectful to deal with"
john T.
london, ontario
"Answered all our questions & concerns"
douglas G.
london, ontario
"Came when my appointment indicated. Very pleasant. Addressed all concerns."
fred W.
forest, ontario
"From sales to service, all have been excellent and the equipment works great."
pam I.
london, ontario
"On time, efficient, non-intrusive"
sarah S.
thorndale, ontario
"Brandon was very thorough and knowledgeable. So was John. The only reason I said 5 for continuing to use Roy in and sons is I would use you as a repair but not for buying products. We found the quote to be over priced when comparing to a few other reputable companies, I definitely dont think the quote we were given is a competitive price ."
robert L.
london, ontario
"I knocked 1 point off because the part (capacitor) seemed unusually expensive compared to what they cost online."
suzanne O.
london, ontario
larry B.
london, ontario
"Good service- excellent salesman, and installers. Prompt and efficient"
melissa M.
london, ontario
joan H.
london, ontario
"My technician, Tyson, was very knowledgeable and professional and wore proper PPE when entering my home."
robert P.
london, ontario
"Marcus not only arrived earlier than our scheduled appointment, but was very courteous and polite during the call. The purpose of the visit was the yearly PM on our furnace and AC unit, so we have confidence that during the current heat wave we are having in London right now that our equipment will keep us nice and cool in the summer and a reliable heat in the winter time. Keep up the great work in hiring and maintaining great technicians and installers."
marie L.
ilderton, ontario
"They were very thorough and took their time to check to make sure everything was clean and operating properly."
mike S.
london, ontario
"Rob took time to explain a lot we didn't know about setting up our wifi thermostat; like the humidity settings, adjusting the register openings for less cold air in the basement and more upstairs, suggestions for the upstairs air returns and more."
john S.
london, ontario
"Friendly, informative, efficient technician. Quality work."
marian Y.
london, ontario
"Tyler is very friendly to deal with and professional in his work."
kartar V.
london, ontario
brock F.
london, ontario
gilbert O.
london, ontario
"All aspects of the service was excellent. Josh was very professional. He was a pleasure to have in our home and to service our furnace and air conditioner."
keith P.
london, ontario
dean F.
london, ontario
"Excellent service and support!"
erin M.
london, ontario
"On time and great service"
murray T.
london, ontario
"Scott was very professional and courteous, and was happy to explain what he had done."
alena R.
london, ontario
kathy J.
london, ontario
ross D.
london, ontario
"Craig is a great fit for us. We always ask for him particularly: --Knows our equipment (older heat pump) --Knows us so well he answers questions he knows I ask before I ask them --Is considerate of us. He suggested I didn't need to be on the roof (13 stories up) and could avoid the sun and heat inside. --always explains what he is doing. We think very highly of him."
melanie B.
london, ontario
"Fast service"
tom J.
st thomas, ontario
"BrIan was efficient and informative"
kathy O.
st thomas, ontario
"He explained everything and answered every question I asked. Very pleasant and courteous"
john M.
london, ontario
"Rob was very professional and took is time . Explain everything to me.like to have him back if could."
beth J.
london, ontario
"On Monday, June 15th, one of your service technicians, Rob Coto, attending at our house to unhook and move our air conditioning unit, as we were having a concrete path installed. Mr. Coto attended again on Friday, June 19th to reinstall our unit. Mr. Coto was extremely professional during both visits. He was very polite and took the time to explain the process of removing and reinstalling an air conditioning unit (I had no idea there were so many steps). I believe that he went above and beyond what would be expected of one of your service technicians, and would be happy to have him attend at our home again to maintain/service our units."
mary etcher E.
dorchester, ontario
"Rob arrived promptly and checked the A/C and reported all was well. Did so professionally and followed all the COVID protocols."
earl P.
st thomas, ontario
mary R.
st thomas ontario, ontario
"Efficient. Pleasant and personable."
ms tucker T.
london, ontario
"Respectful. Efficient. Tidy. Explained. Happy to answer questions. Prompt."
debra M.
mount elgin, ontario
"Informative courteous mindful of Covid courtesy"
david S.
london, ontario
"Brandon was very thorough in servicing our air conditioner. We were experiencing a rattling sound coming from the furnace when the air conditioner was running. Brandon fixed the problem."
bob Z.
dorchester, ontario
pauline B.
dorchester, ontario
"Checked out furnace and air conditioning, told us what he did and everthing looked fine."
john and mary C.
dorchester, ontario
"Rob was knowledgeable, efficient, informative."
p w buckingham B.
wyoming, ontario
"We are very happy with Richard's work ethics and workmanship. He is very careful and explains everything very well. We prefer Richard Scott do all our work for us."
bruce P.
dorchester, ontario
"Service to my problem the same day, and solved"
george H.
london, ontario
"professional, efficient service. friendly, personal technician"
ms krajnyk K.
london, ontario
"The service was prompt, courteous, respectful, and genuinely concerned about solving the problem"
ainsley M.
london, ontario
"Very courteous, competent and informed visit and tech."
sue L.
london, ontario
"Was able to do service call on Saturday and fit me into the techs already busy schedule. House temp was 29 and I really was having trouble tolerating heat and humidity because air-conditioner wasnt working"
dave A.
st thomas, ontario
bob M.
talbotville, ontario
ernie R.
london, ontario
"Teck. was on time, and very careful because of the Pandemic. Wore cloves and a mask, as I did as well."
troy P.
london, ontario
gwen E.
london, ontario
"the technician took 3 1/2 hours to service the air conditioner"
rida M.
london, ontario
"I found the technician to be very polite. He kept me informed about what he was doing."
darryl H.
st thomas, ontario
"The technician explained everything and was very efficient."
willa E.
london, ontario
"Rob was very thorough in performing the maintenance on the furnace and A/C and located and repaired problem areas. He provided a verbal description of the work performed."
donna H.
london, ontario
"Technician took time to explain service"
nancy H.
london, ontario
"on time, efficient, pleasant, kept me updated on progress, left no mess"
melvin C.
strthroy, ontario
"From the very start, every single person was efficient, professional and a pleasure to work with."
mike M.
port stanley, ontario
"All work fully explained"
gary J.
london, ontario
glenn T.
london, ontario
"Scott was polite and knowledgeable."
westminster ss o.
london, ontario
"Jason was super helpful and explained a lot to me for preventative maintenance also. Very friendly man and i hope i get him every time in the future. Great guy!!"
wendy B.
komoka, ontario
"Service and communication is great!"
susan F.
london, ontario
"Matt arrived exactly when expected, and he was very neat and clean, as well as incredibly knowledgeable. His friendly attitude was also very pleasant."
david M.
london, ontario
firas E.
london, ontario
nancy M.
london, ontario
"Polite and efficient...answered all questions"
robert B.
london, ontario
"The filters the technician brought to the door were the wrong size for our furnace.I thought they looked wrong but it wasn't until I went to put a new one in that I discovered they were the wrong size. The technician had gone by that time, but I called him to tell him. Then he brought back two of the right size."
sandy O.
london, ontario
"Fixed problem"
sarah W.
st. thomas, ontario
jeff C.
london, ontario
"Technician was excellent - very knowledgeable -, explained everything that he was doing and very clear and concise."
james B.
london, ontario
robert W.
london, ontario
"Tyson seemed to do a thorough job, and explained the issues he had found, and what had to happen next."
david M.
london, ontario
"arrived on time, were prepared for the work. Very polite and personable. Completed the work same day as promised. Couple of empty coffee cups left behind along with a pair of work gloves. Technician said he would have the sales consultant call as WIFI system installed (was supposed to have a remote sensor along with wall unit) was not what was discussed. Sales consultant has not followed up."
brigitta S.
st. thomas, ontario
"Brendan always takes the time to explain things."
david P.
london, ontario
"Service technician was very professional. He called before he arrived, was on time, wore a mask, answered questions, asked if I had questions, arranged an appointment for future servicing, and did a thorough job of servicing the air conditioner."
barbara C.
london, ontario
"Tyson was efficient, quiet and pleasant to deal with."
fred T.
london, ontario
"Technician did all the work quickly and seemingly competently"
kim W.
london, ontario
"Our technician Tyson was superb"
susan M.
london, ontario
robert H.
london, ontario
"Very knowledgeable pleasant and helpful. Our only complaint would be that it took several weeks to get an appointment from when we called. However COVID may have been a factor?"
denise E.
st thomas, ontario
"The tech was great however he was unaware that I requested UV lights be ordered and installed for this service. Reception told me they would when I talked to them Sat for my Thur appt."
somaya E.
london, ontario
"Robert Moser is absolutely the best in his field. He is one of the most professional, kind, and hard working individuals I have ever met. This is a gentlemen that is dedicated to his career, and extremely informative. As he did repairs, he went above and beyond to educate us. He needs to be commended and recognized, thank you Robert we will make the switch from Reliance to Roy Inch"
brooks F.
london, ontario
"Rob is very experienced & communicates very well."
stephan N.
st thomas, ontario
maybeth H.
london, ontario
"Very careful and distancing, other COVID precautions."
anne G.
london, ontario
"he was thorough, identified a problem and expl ained our options. he was good greeting our family dogs"
robert F.
london, ontario
"On Time Good Job"
leandro P.
london, ontario
"We were serviced a few days prior by Marcus who was polite and quick but our A/C was still not working. Jason was wonderful. Knowledgeable. Friendly and found the problem and fixed our A/C. We are so happy!!!"
harpreet S.
london, ontario
rob S.
london, ontario
janine G.
london, ontario
"Steve was very friendly and upfront from the beginning. He was very thorough and asked more questions than any other company. He wasnt pushy, didnt try to up sell products and explained why he was suggesting the products he did."
andrew T.
london, ontario
"tech resolved issue in one visit and provided me with lots of options."
ron B.
st. thomas, ontario
"very professional"
joanne G.
london, ontario
"He arrived around 9 pm and was pleasant even after a very steady day of calls and was able to fix the problem and have everything working well on a Sunday evening"
randi Y.
london, ontario
craig L.
london, ontario
"The serviceman spent 5 minutes fixing my issue with a pair of pliers. And he didn't make fun of me, a self professed 'handyman'. Well maybe he did a little bit."
jordan K.
london, ontario
"Scott did everything possible to see if he could get my old hot water heater to work. He was very knowledgeable on my particular heater. 10 / 10 for Scott, his skills and professionalism."
rick M.
london, ontario
"Very polite, helpful, and knowledgeable."
robert S.
london, ontario
monica R.
dorchester, ontario
"Roy Inch service techs are always polite and great to talk to."
ron H.
ilderton, ontario
"service was provided as promised in a timely professional way"
john G.
london, ontario
"Fast and efficient service as always"
mohamed I.
london, ontario
"Jason showed honesty and professionalism"
mr aggerholm A.
london, ontario
"Jason is always proficient, professional and polite and is very willing to explore my questions in depth."
sandra H.
thorndale, ontario
"Very knowledgeable technician. Explained things fully. No pressure. Very friendly and great customer service."
evan/patti W.
london, ontario
"explained options, very proud of Roy Inch's reputation and years in business"
bryan B.
town of plympton wyoming, ontario
"Richard always does an excellent job and shares some basic information of the service that he is completing."
robert B.
port stanley, ontario
"knowledgeable, pleasant"
james H.
st thomas, ontario
"Still waiting for a quote.... 5 days now ...Gary said he would have it the same day or the next. Makes you think about reliability."
john S.
london, ontario
"Arrived at expected time.Solved problem quickly.Very positive personality."
john M.
london, ontario
"Informative and honest advice"
joe B.
dorchester, ontario
"Fast, efficient and informative"
winifred L.
london, ontario
"Technician was very friendly and seemed to know what he was doing. - very knowledgeable"
ron S.
pt stanley, ontario
duncan M.
london, ontario
"Arrived on time, did good service."
shannon T.
london, ontario
"The response to our call was extremely prompt. Amazingly, a plumber was at our home within an hour of our call! The plumber who arrived (Ryan) was very professional, courteous and pleasant to deal with."