Roy Inch & Sons Home Services by Enercare Reviews

"I didn't receive service. I cancelled my contract with you last year"

"Basement was left somewhat dirty and I had to clean up after crew. Overall crew was nice and respectful of the home, just an obvious small pile of debris that should have been cleaned up."

"Excellent Job!"

"Tech was knowledgeable, prompt, and friendly."

"The technician was very friendly and explained all that he did. I enjoyed speaking with him and would welcome him back anytime."

"Timely service. Technician took his time to make sure fireplace working before he left. Very personable"

"job well done."

"Very efficient,clean and tidy"

"Great problem solving options. Good team work. Accountable. Called before arrived"

"No one showed up or even called. Your callback system didn't work either. Called and talked to a woman who wasn't helpful at all."

"Nick was prompt, professional, respectful and knowledgeable. He also kept a clean work area."

"Prompt service from phone support to tech."

"Nobody showed up? The appointment was scheduled after my last appointment in January 2021 and nobody arrived on Jan 31, 2022."

"Very good workmanship"

"never give 10's"

"The technician was extremely courteous and knowledgeable and answered all our questions."

"The first one ordered the wrong piece the second one came and put my furnace on and we never shut it off so theres a problem still so Im not happy about it"

"The technician had to come out twice, which I understand because they had to order a part. But thing I'm displeased with is the cost first visit 230 dollars , next visit 230 dollars the guys were here for a whole 2 minutes to replace a part . Which is outrageous, and of course the technician didn't even bother to make sure it was working properly. The next day having the same issue as before ,so nothing was resolved."

"Excellent service"

"The young man that came out in the evening did not seem to know what he was doing. Everyone else was very helpful and went over and above to get us a new furnace just before the temperature dropped."

"The technician was Reliable; Courteous and was clearly an expert in his field."

"Polite, efficient service. The technicians always arrive during the time frame specified, and are good at what they do."

"tech solved the issue in the first 10 minutes he was here."

"Service rep was friendly and very knowledgeable. Matt clearly explained the problem in the furnace and his solution."

"Roy Inch keep up their regular yearly maintenance Services on my equipment when necessary."

"The technician was polite and did his job quickly."

"Cleaning and service were done quickly and efficiently. Nothing to be unhappy about"

"Excellent at solving furnace outage problem"

"A service person did not come as scheduled on the previous day but we were able to reschedule for the following day. We were disappointed that he was unable to readjust our ecobee thermostat. Everything else was fine."

"technicians were thorough and explained what they were doing clearly"

"Technician went far beyond expectations in answering my questions and interacting on a personal level."

"Very through, knowledgeable & took time to explain"

"The problem was resolved and he answered several other questions we asked."

"Excellent explanations and suggestions! Mike our technician was awesome."

"Earlier than expected, kind courteous and knew the furnace well and answered all my questions."

"Always very courtesy doing a fine job knowing it is downright"

"Punctual. Knowledgable, efficient !"

"nice"

"Technicians were prompt and personable. They were able to answer questions and provide great recommendations. Sales person was very knowledgeable and not at all pushy. Very refreshing"

"Robert was very friendly and explained to me about my concerns."

"Technician was efficient, polite and explained the outcome well"

"very responsive, very professional"

"Pleasant and professional"

"The service tech was great super friendly and honest"

"Jordan did a good job, but the cut and installation of the floor vent was sloppy. It is not square to the wall, and I had to ask him to put more nails into the metal to make it flush with the floorboard edges. The gauge of the vent material is also much lighter than older floor vents in the house. Pease make sure that your technicians arrive at the job site with properly fitting masks. This is now essential PPE for the protection of both the worker and the client. Poor Jordan spent the entire job pulling up his mask over his nose because it didn't fit him snugly."

"The tech was professional, courteous and thorough in his inspection of my furnace."

"The Tech was great at explaining the issue, very knowledgeable and personable."

"Disappointed that your company's plumbing division ( who installed my battery backup sump pump system 2 yrs ago) will not support pump repair if it fails on a 24/12 emergency basis. Inspection will not check the pump itself as it is an involved time-consuming process. Pumps DO fail, and a backup pump system should have been suggested and made available at installation. Failed pump leads to a quickly flooded basement!"

"Service was completed thoroughly, satisfactorily and any issues (eg. humidifier screen) brought to my attention and explained. Technician was pleasant to deal with and polite."

"Our fireplace looked so much better. Roy not only fixed the fireplace, he made a recommendation about running it all day to stop the furnace switching on and off all day. We shall compare our bills after a month. Best of all was his vacuuming of the cobwebs. We had never seen the fire and logs so clearly! We were even glad to have had a problem to be able to have such better ambience as a result!"

"Technician came way too early and I appreciate next time they don't come ahead of time not until the specified time and to park on side of the road not in my driveway"

"Quick, masked and pleasant!"

"Because it was excellent service"

"he arrived early was very polite asked several times if we had questions, explained everything clearly showed us what had been done very impressed."

"The technician was very helpful."

"Tech knew his job and diagnosed the problem quickly. Fixed the problem. Friendly and competent"

"Technician was very thorough in trying to locate the furnace problems..spent a lot of time on this one!"

"Team was very professional and friendly!"

"Prompt, informative, and respectful!"

"Service addressed the problem of no hot water."

"Your service man knew how to correct the no heat problem. A couple of ideas tried, and furnace was working shortly after he arrived. Thank you for great service"

"i wondered if I would qualify for some rebates?"

"Excellent knowledge of Heating system and Air Flow. Advised to relocate Thermostat which we did."

"On time. Great explanation of the service"

"Service tech was friendly & knowledgeable about the task."

"Engaging and educational focused technician"

"Explained what he was doing and was very congenial"

"The service was excellent."

"My furnace problem was fixed in no time. A technician was sent the very same day which I appreciated because it was getting chilly in the house. The technician diagnosed the problem and had the needed replacement part on his truck. He was efficient and professional."

"This service call part 2 of 2 which started prior day. Yesterdays technician had not understood that in addition to installing the replacement iComfort S30, he was o do the annual furnace servicing. Todays technician was thorough and efficient, as was yesterdays, not withstanding the 2 visits."

"Very friendly, professional and mot of all very helpful"

"Both the receptionist and the service tech that came out were so friendly and helpful. I was so happy to get a same day appointment, and the service tech kept me informed of everything he was doing and what the problem was and how he was going to fix it. I had no doubt that he would do a great job and he certainly did!"

"Because they Diagnose the problem and didnt try to sell us all their product and advised us how to use our sump pump the right way!"

"Good service ,good technician."

"Although the service tech could not fix my valour fireplace, he was upfront and did not waste my time or money. He helped identified who could provide the help I would need. This honesty goes a long way and I am more likely to call on your Ron Inch for other services in the future because of this experience the service tech provided. Thank you."

"I didn't get what I asked for and could not get satisfaction."

"Being a new home owner in this community, your service technician Matthew Polfuss took the time to explain in great detail the various mechanical devices associated with the furnace and fireplace operation. All my concerns were addressed. Matthew is a credit to your business."

"The first visit was not successful but the company acted fast, send another technician to rectify the problem. I was very impressed with Roy Inch and Sons. It is easy to get a perfects score when everything is smooth but you really get to know the company and service when the problem arises and needs to be dealt with. Thank you for good service"

"Both Matthew and Ryan were pleasant, respectful and professional. They came when expected, completed the job in good time and clearly knew what they were doing :)"

"The ordering and installation of the tankless water heater was done in a very timely manner. We give full credit and great thanks to Murray for making this happen on a very difficult day for us!"

"Rob was very knowledgeable, efficient, friendly and a pleasure to deal with. We're never disappointed with Roy Inch service."

"Rob was very thorough and explained everything he was doing. Made sure we didnt have anymore questions or concerns before he was on his way."

"Quick & fast service"

"I had all my questions answered and felt I was given good, honest advice."

"Service agent was great, friendly, efficient, respectful"

"Excellent timely service"

"Exceptional Customer Service, a Top Notch Professional in his field - A Great Asset to your company!"

"Excellent honest service"

"I was very impressed with the technician that came. He phoned ahead to give me an arrival time and answered any questions that I had and wore a mask and foot covering"

"Technician was right on time, worked diligently, was friendly and went out of his way to give us a review of how the thermostat works"

"the technition was very curtious and knew what he was doing"

"On time ,courteous,and answered all our questions."

"quick and personable"

"Service expert took the time to understand my concerns and to suggest possible solutions."

"Technician came within allotted time, left the area clean and orderly, and friendly staff."

"showed up when he said he would. was very neat. explained to me everything he did. helped me sign up for the new service procedure"

"He was very personable and knowledgeable."

"Service person worked quickly & communicated areas of concern"

"The technician made sure that I understood the new program and actually helped me to get set up, in addition to completing the usual furnace maintenance."

"Quick easy and informative"

"overall I was pleased with Rob"s promtness and work."

"The young man was very informing & explained what was being done !"

"He did the best he could under the circumstances with an old furnace which needed a part that is very hard to find. He was scheduled two hours earlier than we were told but it was OK as we had just come home."

"we have had firplace services in the past, however, this technician did the best cleaning of the fireplace we have ever had, both my husband and I were very impressed"

"Technician was very friendly, professional and helpful! On time!"

"tech was on time and very informative"

"The furnace filters I required were quickly and pleasantly provided."

"The technician was very efficient , professional and friendly"

"Service was provided in a timely manner."

"Fast, well done, reasonable cost."

"That was the appropriate answer"

"Technician Nick is exceptionally competent and affable. He represents your company with class and style. Treat him well."

"I was very pleased to know that your service people will remain with the change-over. I was on the fence about switching over to another company but decided to stay with that information. You need to let people know that because some of us are very loyal to local people."

"Problem with furnace identified and solved very fast."

"Someone came on the same day to look at my furnace. Once we decided to replace the furnace, Murray was very professional in handling and explaining the situation and booked an appointment to have the furnace replaced on a timely manner."

"- professional - Craig explained everything and answered all questions."

"Mike was friendly, professional and explained everything he was doing. He quickly figured out the cause of the problem and fixed it!"

"Thorough and answered all the questions I had."

"The service man came to look at why our furnace was not producing heat. He (Mat) reviewed the furnace and quickly detected a probable cause. He explaned what needed to be done and proceeded to get it fixed.. His work ethic was very prfessional and customer friendly."

"Excellent service"

"The technician was very knowledgeable very efficient answered all my questions .Roy Inch has been up to now a very reliable company. Hope that does not change.."

"Answered my questions & gave extra tips/ ideas Polite Seemed conscientious"

"Craig was professional and thorough. He was friendly and knowledgeable, answered all my questions very well. He proved a lot of helpful tips and information about my furnace. He seemed to genuinely care about providing a quality service. I have used Roy Inch for many years, but cant say whether I will continue to use or recommend once enercare takes over. Hopefully the technicians will be as good as Craig and service will not suffer."

"Thorough, knowlegdeable, explains everything he has done as he is doing it. Takes the time to do it right!"

"Very pleasant technician. Answered the questions I had and showed me the furnace at the end of the service."

"Matt was a pleasant technician who was knowledgeable, patient when explaining what he was doing. He did a great job cleaning and setting up our fireplace."

"tech told what condition furnace is in explained what he did,"

"The 2 techs came in and did their job efficiently. Able to answer questions. Pleasant."

"Nick who came to do the maintenance on our units was extremely polite, courteous and took the time to explain everything to me."

"Craig is an excellent technician. Polite & very knowledgeable"

"On time clear review of job completed"

"The tech was very pleasant & knowledgeable. Arrived within the appointment window & called 15 minutes before arriving."

"work done well and quickly"

"Always very informative"

"Initial thermstat was faulty and as a result had to be replaced. System did not fully work until two weeks after initial installation. Communication poor between office and tradespeople on site. We often were left in the dark as to what was happening. Salesperson misinformed us as to how the heat pump/furnace would work in practice and gave us the impression it would do most of the heating during low hydro rates except for the coldest part of the winter. No one properly explained how the system actually works in practice. It was only after I made inquiries to BKR that I got a comprehensive and easily understandable explanation.(we have been infomed that heat pump will only work above 4.2 C during lowest hydro rates). Failure to expain this properly has been very stressful for us/"

"The service tech was great. He did everything I asked for in an efficient and timely manner. He cleaned up when he was finished and left everything like new"

"On time, working efficiently and answering any questions we had. Reajusted our vents and put mouse seed up in them"

"Prompt, Friendly, Solved the problem!"

"Matt was excellent! He called before coming, introduced himself when he arrived, had booties to cover his outside shoes, explained the work he was doing , answered our questions and did a great job!"

"Occasionally, your people will do something during their annual maintenance check-up the require a return call later. Other than that, they would get a 10."

"pleasant, professional, tidy"

"tradesman"

"The technician was friendly & very professional."

"courteous,friendly,onn time"

"the technician was 30 mins early to the 2 hr window, which is pretty much unheard of. He was efficient and even found and fixed things I wasn't aware of."

"polite and informative sales staff punctual and efficient install techs"

"I had a very friendly technician who came on time, completed the work very efficiently, and was just a great guy all around."

"Parts werent available for a couple of days"

"The visit was to deliver 2 air filters of the correct size. These had been order much ordered, but due to a variety of errors (mis labeling) had resulted in the wrong size being provided. Your staff has been excellent in fixing the problem. Your tech installed one to insure it was the proper size."

"A bit pricey for the part"

"The tech that came in today was a pleasure to deal with. Answered all of my questions and concerns."

"Tech was very knowledgeable and friendly"

"Very thorough and took time to explain what he was doing."

"Technician called and asked to come early which was great for us. Tech very friendly and professional"

"The young man was very polite and took his time to answer my questions - Im so happy with my fireplace running again. Ive had it on every day since he was here,"

"The problem was fixed quickly and the technician was very nice."

"Sales and service people were excellent. Very knowledgeable and professional. Communication was lacking between them, the scheduling team and the customer. In one case we were away from the house and the service people phoned to say they were there and we had no idea they were coming at that time or at all for that matter. Needs work for both the customers sake and for the sake of business efficiency."

"Service completed quickly...pleasant tech."

"On time, took time to explain issues.,."

"Craig is the best service technician in his field. Polite and knowledgeable. My answers below are based on being able to count on using him going forward. So this is a very specific survery going forward."

"On time respectful informed and professional"

"3 different techs were involved all were very polite and knowledgeable"

"The technician was very prompt, friendly, respectful and efficient."

"I think the teck's name was Matt and he was friendly and efficient, but unfortunately did not have the part to fix the fireplace. I am now waiting for the part and a call with a date to install it."

"Timely professional"

"on time and thorough"

"The installation of the system was not completed to its end. Your service addressed the problem well."

"Very friendly and knowledgeable"

"He was on time and he figured out the problem and proposed a solution"

"Thorough review of furnace and provided us with the details of his findings."

"The technician was punctual, thorough, efficient."

"Excellent communication about arrival time and well explained when here"

"the technician was very thorough, knowledgable, friendly and explained everything that was being done during the service and why. He answered any questions we had in a manner that was easily understandable."

"Technician was great to identify the problem. He could not fix it"

"Good sales person"

"The Service Technician was very friendly, thorough in his tasks, offered great tips and was very professional."

"Scott was punctual, took the time to provide full detailed description and information. Personable. Great experience."

"technision was very informative and friendly"

"My experience over many years is that Roy Inch service technicians are always friendly, competent, and happy to answer questions."

"Customer service was excellent. Technicians were very polite and helpful"

"The technicians I have had in the past have reviewed their findings with me before they left. This allowed me to ask a few questions so I better understand what they did and what I should do to maintain my system. This time that did not happen. The technician said an email would come to me with his findings-I never received it. I also did not receive a copy of the paid invoice."

"Jason communicated well what he was doing and seemed exceptionally conscientious"

"Got a appointment quickly, technician met his window and was excellent."

"You Did what you said you would do in a very satisfactory timely matter"

"On time. Friendly. Knowledgeable of topic on my questions about my furnace and best practices to keep it running smoothly"

"Jordan, Tim and Rob were polite, professional and efficient. They were joined by an additional helper when all moved a very heavy air conditioner to an unusual location. This "TEAM" is super!!"

"I have provided this rating because I have no idea what the young man did. I had guests while he was here so I greeted him at the door, let him out at the end of his visit and have no idea what he did. Since your service men are always good, I assume he was, too. I have no idea whether he changed the filter on the furnace, something the service people always do. He very politely did not interrupt my conversation with my firend. Usually, your people ask for the payment for the next visit and set a date but he did not do that. I assume that you will be in touch to set a date for the next visit."

"We received a lot of great tips to maintain our furnace. Very knowledgeable!!"

"Technicians are always polite and explain clearly what they did."

"Proof of the pudding is in the eating, and proof of the furnace maintenance is in the heating. Mike came across as competent, friendly, and attentive."

"I was advised that I need to start saving for a replacement furnace and water heater. There was no information provided on why and there have been no issues with either appliance. Specifically for the furnace on last fall's inspection I was advised it was a very good quality furnace that will last a while longer and rarely has issues. This leaves me with the impression that the new ownership is more interested in sales than maintaining quality products."

"Matt was very helpful with checking the furnace and with answering all of my questions."

"receptionist was lovely to talk to. Technician was very knowledgeable and pleasant."

"Technician was very professional, knowledgeable and friendly."

"Luke was efficient and polite."

"Polite, knowledgable and solved the problem."

"The technician was friendly,professional, and straight to work"

"Technician was on time and completed work efficiently as well as showing me the completed work."

"Got everything done before the 11th hour of the 11th day of the 11th month."

"Josh is very knowledgeable and friendly besides! He's a keeper!"

"Very professional, great suggestions to solve problem, clean workmanship and very personable in dealing with client."

"Efficient, helpful.informative"

"the appointment was cancelled twice I believe due to a lack of technicians available."

"All of my questions were answered by the technician and maintenance done well."

"The service man knew what he was doing & did a good job."

"They were quick, knowledgeable and efficient. They went above and beyond"

"Thorough, friendly and efficient."

"A wonderful experience. Phil and Derek from Oakville were a tremendous team, They were polite courteous, a pleasure to have in our home. They explained the installation thoroughly and professionally did their work. I would welcome them to our home for any work required at any time, That is also for Luke and Josh from the london store."

"The service technician was polite, thorough and Tidy"

"Jordan and the 2 tims were amazing. On time, professional, friendly, clean and informative."

"Chad arrived earlier than expected, was very very friendly, and was done in a short time. Very good service technician."

"Great experience with Craig. He took his time to explain everything he was doing"

"no comment"

"Polite, highly skilled and knowledgeable, worked hard to diagnose and fix the problem. Explained everything."

"Very efficient and friendly. Provided helpful advice."

"The service rep that came to my house was on time . He checked everything from the furnace to the thermostat to the outdoor vents. I was comfortable with him being in my home. Job well done"

"Mike P. is very knowledgeable. He also knows my furnace well. He cheerfully answers all of my questions. Excellent service, as always!"

"Friendly and professional. Explained everything to us in terms we understood"

"Very knowledgeable polite and professional service technician"

"very professional, knowledgable and polite service technician."

"Excellent professional and knowledgeable service technician"

"On time arrival; friendly service; efficient; helpful"

"He lets me know what he is doing and how our furnace is performing."

"It was excellent service by the tech but I got a bit of a run around in trying to get service. After waiting to speak to someone the first time, I got rerouted to someone else where I had to wait awhile again, after which time they directed me to contact Lennox which I did. Got right through to Lennox and he diagnosed that I needed to call Roy Inch back and book a service tech which I finally did. Once I got a tech dispatched, everything was excellent after that."

"Bradon was great"

"After hours call during cold weather, so responsiveness was critical. Very pleased that someone was manning the phone line; technician called when he was on his way; diagnosed the problem effectively and explained the issue + next steps on remediation very clearly. Tech was awesome"

"Technician was very friendly and efficient."

"Rob is very friendly and definitely very good at his craft. He took the time to explain his findings and what they mean throughout the process. It was a great learning experience for me."

"Matthew was very polite, mannerly, explained exactly what he was doing and why."

"Matt was very easy to talk with and he answered all my questions. Even showed me how to do a few things."

"Technician is very knowledgeable and helpful."

"Jason came promptly on time and did his work efficiently. He was pleasant and courteous and answered some questions for us. Very professional."

"The employee was polite, on time and efficient."

"Very bad experience I called you guys 3 times for the same problem the teck said its the thermostat than he took out the Lennox thermostat and give be the chipest thermostat Honeywell that you cant read it until you put light on when I called to speak to a manger the secretary shot the phone on me and no manager called back for 3 times to talk so I well never deal with Roy insh anymore bad service"

"Mike was very knowledgeable and even though the problem was rectified without having to do any adjustments, he continue to look for the issue and make suggestions for the future if the problem happens again. I would also like to mention the Diane, Service Consultant made suggestions in regards to my appointment and went out of her way to arrange the Sr. Technician visit."

"Prompt on time service with a knowledgeable technician."

"Prompt and efficient"

"The Tech that visited was great and very friends."

"Fireplace needed a second check up and it was provided as soon as I asked for it."

"Good service"

"Jason had the patience to wait until all the air had been removed from the system, draining one container at a time for 2 hours!!"

"Marcus came on time. Early diagnosis indicated a faulty inducer motor assembly but after detailed examination it turned to be a loose screw on the assembly. Saved me a considerable amount of money."

"The gentleman was very efficient and thorough. He took the time to answer my questions and never rushed. Well done!"

"Great team of technicians"

"Technician Matt Lustig was very friendly and helpful answering all my questions and did a excellant job on my gas fireplace."

"I have called in to discuss the situation with a couple of staff members/ manager - Still waiting for a call back. Too much to type. Multiple problems and issues. The tech was amazing so dont blame him. Poor communication, told wrong information, charged a whole lot of money for nothing. My appointments changed - my loss of wages mean nothing"

"Pleasant technician. On time, fully explained what needed to be done."

"Pleasant, arrived within the given time frame, called to let me know he was on the way, completed work in a professional manner and provided feedback on the condition of the furnace and filter."

"Came on time; was friendly and performed service well"

"Craig went above and beyond to rectify our problems."

"Very thorough and thoughtful."

"The technician was courteous, helpful and informative. Great experience"

"Good service. He answered any and all questions and concerns."

"The technician took the time to explain to me, a lay person, what he was doing, what my concerns should be and answered all my questions"

"The technician was very informative. Unfortunately the problem has been there for years so why hasn't any technician caught it during yearly maintenance. It should have been done right in the first place. I would like an answer to this. ."

"Service tech was pleasant and on time."

"the technician explained clearly what he was doing and why."

"service is great still waiting for parts please update as to when repairs will be completed"

"competent, friendly, focused on work"

"Very pleasant, good explanation of what he did, gave clear understanding of the future coverage that is beginning next year."

"Polite and very knowledgeable...was very patient with the questions I had"

"Very professional, good personality, solved the problem without difficulty."

"He was very helpful and gave good suggestions regarding our gas fireplace"

"He (I think Jeff was his name?) was meticulous with his inspection and service and has an engaging personality. Also, he's a great guy because he graduated from the University of Windsor as did my wife and myself (sorry for the bias) GO LANCERS!"

"he was very professional, personable and very skilled at his job."

"Fast and friendly service."

"Friendly, knowledgeable tech"

"The plumbers were on time, courteous and completed all the work required. They did discover some other hidden issues but were clear about the cost. There was an issue that one of the newly hooked up vanities leaked (puddle) but we called the plumber's cell and he immediately returned and fixed it. There were a lot of plumbing jobs to be done and everything was completed."

"Answered all my questions. Quick and knowledgeable."

"Josh and Dean were excellent"

"The Resident Sales Consultant (Murray Stark) was excellent in helping us choose a new furnace and heat pump and being part of the pilot project. He made sure everything was taken care of and on time. Josh, the technician, explained the new thermostat, and wifi connection to us on our IPad for the upcoming surveys. He was very knowledgeable, and worked quickly to get us connected."

"Parts not available for service."

"Furnace died on a Monday, attempted repair was made on Friday. New furnace installed the following Monday. Really quick turn-around."

"Showed up as I was advised he would .Furnace was checked out New thermostat was needed and installed at no charge to me. All round, a positive experience."

"Reliable friendly service with no hassles."

"Excellent service!"

"He has been better with a furnace than our fire place. The fan did not work immediately at the end, and the grate on the front came loose after he left"

"Service person was very polite"

"Annual maintenance cleaning of boiler furnace done expertly."

"Marcus was very helpful."

"Excellent service and professional, couldnt ask for more."