Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 4,655 Reviews
barrie W.
komoka, ontario
"Punctual, polite and very knowledgeable about our system."
glen F.
london, ontario
"Quick, on time and friendly"
nick H.
london, ontario
"The installers were prompt, courteous and did a great job with the installation."
patrick O.
london, ontario
"robert took his time and was very thorough and a good listener."
yvette T.
london, ontario
"He was honest and straightforward"
warren S.
st thomas, ontario
john O.
st thomas, ontario
"Great service ...nice technician"
penny G.
london, ontario
"Ryan was wonderful. He showed me the parts being replaced, explained how they worked and why I needed new ones. He was so helpful and polite. I would recommend him to everyone."
richard A.
london, ontario
"New tank leaked around the hot water pipe; had to call service"
david R.
london, ontario
ken Y.
london, ontario
"I submitted a detailed response to this as to why I should not have been charged for a service call. However it appears that my survey response did not send. Please call me at 519-257-0791 to discuss."
tony D.
london, ontario
parker J.
london, ontario
"Bradley was friendly, polite and informative."
william R.
london, ontario
"Courteous, knowledgeable, cleaned up after finished. Explained his findings, gave us several options to choose from to solve the problem."
donna B.
london, ontario
"Brandon explained everything that he was doing along with good rationale. He was able to answer all of my questions and gave helpful advice. He was also extremely pleasant and respectful to deal with"
john T.
london, ontario
"Answered all our questions & concerns"
douglas G.
london, ontario
"Came when my appointment indicated. Very pleasant. Addressed all concerns."
fred W.
forest, ontario
"From sales to service, all have been excellent and the equipment works great."
pam I.
london, ontario
"On time, efficient, non-intrusive"
sarah S.
thorndale, ontario
"Brandon was very thorough and knowledgeable. So was John. The only reason I said 5 for continuing to use Roy in and sons is I would use you as a repair but not for buying products. We found the quote to be over priced when comparing to a few other reputable companies, I definitely dont think the quote we were given is a competitive price ."
robert L.
london, ontario
"I knocked 1 point off because the part (capacitor) seemed unusually expensive compared to what they cost online."
suzanne O.
london, ontario
larry B.
london, ontario
"Good service- excellent salesman, and installers. Prompt and efficient"
melissa M.
london, ontario
joan H.
london, ontario
"My technician, Tyson, was very knowledgeable and professional and wore proper PPE when entering my home."
robert P.
london, ontario
"Marcus not only arrived earlier than our scheduled appointment, but was very courteous and polite during the call. The purpose of the visit was the yearly PM on our furnace and AC unit, so we have confidence that during the current heat wave we are having in London right now that our equipment will keep us nice and cool in the summer and a reliable heat in the winter time. Keep up the great work in hiring and maintaining great technicians and installers."
marie L.
ilderton, ontario
"They were very thorough and took their time to check to make sure everything was clean and operating properly."
mike S.
london, ontario
"Rob took time to explain a lot we didn't know about setting up our wifi thermostat; like the humidity settings, adjusting the register openings for less cold air in the basement and more upstairs, suggestions for the upstairs air returns and more."
john S.
london, ontario
"Friendly, informative, efficient technician. Quality work."
marian Y.
london, ontario
"Tyler is very friendly to deal with and professional in his work."
kartar V.
london, ontario
brock F.
london, ontario
gilbert O.
london, ontario
"All aspects of the service was excellent. Josh was very professional. He was a pleasure to have in our home and to service our furnace and air conditioner."
keith P.
london, ontario
dean F.
london, ontario
"Excellent service and support!"
erin M.
london, ontario
"On time and great service"
murray T.
london, ontario
"Scott was very professional and courteous, and was happy to explain what he had done."
alena R.
london, ontario
kathy J.
london, ontario
ross D.
london, ontario
"Craig is a great fit for us. We always ask for him particularly: --Knows our equipment (older heat pump) --Knows us so well he answers questions he knows I ask before I ask them --Is considerate of us. He suggested I didn't need to be on the roof (13 stories up) and could avoid the sun and heat inside. --always explains what he is doing. We think very highly of him."
melanie B.
london, ontario
"Fast service"
tom J.
st thomas, ontario
"BrIan was efficient and informative"
kathy O.
st thomas, ontario
"He explained everything and answered every question I asked. Very pleasant and courteous"
john M.
london, ontario
"Rob was very professional and took is time . Explain everything to me.like to have him back if could."
beth J.
london, ontario
"On Monday, June 15th, one of your service technicians, Rob Coto, attending at our house to unhook and move our air conditioning unit, as we were having a concrete path installed. Mr. Coto attended again on Friday, June 19th to reinstall our unit. Mr. Coto was extremely professional during both visits. He was very polite and took the time to explain the process of removing and reinstalling an air conditioning unit (I had no idea there were so many steps). I believe that he went above and beyond what would be expected of one of your service technicians, and would be happy to have him attend at our home again to maintain/service our units."
mary etcher E.
dorchester, ontario
"Rob arrived promptly and checked the A/C and reported all was well. Did so professionally and followed all the COVID protocols."
earl P.
st thomas, ontario
mary R.
st thomas ontario, ontario
"Efficient. Pleasant and personable."
ms tucker T.
london, ontario
"Respectful. Efficient. Tidy. Explained. Happy to answer questions. Prompt."
debra M.
mount elgin, ontario
"Informative courteous mindful of Covid courtesy"
david S.
london, ontario
"Brandon was very thorough in servicing our air conditioner. We were experiencing a rattling sound coming from the furnace when the air conditioner was running. Brandon fixed the problem."
bob Z.
dorchester, ontario
pauline B.
dorchester, ontario
"Checked out furnace and air conditioning, told us what he did and everthing looked fine."
john and mary C.
dorchester, ontario
"Rob was knowledgeable, efficient, informative."
p w buckingham B.
wyoming, ontario
"We are very happy with Richard's work ethics and workmanship. He is very careful and explains everything very well. We prefer Richard Scott do all our work for us."
bruce P.
dorchester, ontario
"Service to my problem the same day, and solved"
george H.
london, ontario
"professional, efficient service. friendly, personal technician"
ms krajnyk K.
london, ontario
"The service was prompt, courteous, respectful, and genuinely concerned about solving the problem"
ainsley M.
london, ontario
"Very courteous, competent and informed visit and tech."
sue L.
london, ontario
"Was able to do service call on Saturday and fit me into the techs already busy schedule. House temp was 29 and I really was having trouble tolerating heat and humidity because air-conditioner wasnt working"
dave A.
st thomas, ontario
bob M.
talbotville, ontario
ernie R.
london, ontario
"Teck. was on time, and very careful because of the Pandemic. Wore cloves and a mask, as I did as well."
troy P.
london, ontario
gwen E.
london, ontario
"the technician took 3 1/2 hours to service the air conditioner"
rida M.
london, ontario
"I found the technician to be very polite. He kept me informed about what he was doing."
darryl H.
st thomas, ontario
"The technician explained everything and was very efficient."
willa E.
london, ontario
"Rob was very thorough in performing the maintenance on the furnace and A/C and located and repaired problem areas. He provided a verbal description of the work performed."
donna H.
london, ontario
"Technician took time to explain service"
nancy H.
london, ontario
"on time, efficient, pleasant, kept me updated on progress, left no mess"
melvin C.
strthroy, ontario
"From the very start, every single person was efficient, professional and a pleasure to work with."
mike M.
port stanley, ontario
"All work fully explained"
gary J.
london, ontario
glenn T.
london, ontario
"Scott was polite and knowledgeable."
westminster ss o.
london, ontario
"Jason was super helpful and explained a lot to me for preventative maintenance also. Very friendly man and i hope i get him every time in the future. Great guy!!"
wendy B.
komoka, ontario
"Service and communication is great!"
susan F.
london, ontario
"Matt arrived exactly when expected, and he was very neat and clean, as well as incredibly knowledgeable. His friendly attitude was also very pleasant."
david M.
london, ontario
firas E.
london, ontario
nancy M.
london, ontario
"Polite and efficient...answered all questions"
robert B.
london, ontario
"The filters the technician brought to the door were the wrong size for our furnace.I thought they looked wrong but it wasn't until I went to put a new one in that I discovered they were the wrong size. The technician had gone by that time, but I called him to tell him. Then he brought back two of the right size."
sandy O.
london, ontario
"Fixed problem"
sarah W.
st. thomas, ontario
jeff C.
london, ontario
"Technician was excellent - very knowledgeable -, explained everything that he was doing and very clear and concise."
james B.
london, ontario
robert W.
london, ontario
"Tyson seemed to do a thorough job, and explained the issues he had found, and what had to happen next."
david M.
london, ontario
"arrived on time, were prepared for the work. Very polite and personable. Completed the work same day as promised. Couple of empty coffee cups left behind along with a pair of work gloves. Technician said he would have the sales consultant call as WIFI system installed (was supposed to have a remote sensor along with wall unit) was not what was discussed. Sales consultant has not followed up."
brigitta S.
st. thomas, ontario
"Brendan always takes the time to explain things."
david P.
london, ontario
"Service technician was very professional. He called before he arrived, was on time, wore a mask, answered questions, asked if I had questions, arranged an appointment for future servicing, and did a thorough job of servicing the air conditioner."
barbara C.
london, ontario
"Tyson was efficient, quiet and pleasant to deal with."
fred T.
london, ontario
"Technician did all the work quickly and seemingly competently"
kim W.
london, ontario
"Our technician Tyson was superb"
susan M.
london, ontario
robert H.
london, ontario
"Very knowledgeable pleasant and helpful. Our only complaint would be that it took several weeks to get an appointment from when we called. However COVID may have been a factor?"
denise E.
st thomas, ontario
"The tech was great however he was unaware that I requested UV lights be ordered and installed for this service. Reception told me they would when I talked to them Sat for my Thur appt."
somaya E.
london, ontario
"Robert Moser is absolutely the best in his field. He is one of the most professional, kind, and hard working individuals I have ever met. This is a gentlemen that is dedicated to his career, and extremely informative. As he did repairs, he went above and beyond to educate us. He needs to be commended and recognized, thank you Robert we will make the switch from Reliance to Roy Inch"
brooks F.
london, ontario
"Rob is very experienced & communicates very well."
stephan N.
st thomas, ontario
maybeth H.
london, ontario
"Very careful and distancing, other COVID precautions."
anne G.
london, ontario
"he was thorough, identified a problem and expl ained our options. he was good greeting our family dogs"
robert F.
london, ontario
"On Time Good Job"
leandro P.
london, ontario
"We were serviced a few days prior by Marcus who was polite and quick but our A/C was still not working. Jason was wonderful. Knowledgeable. Friendly and found the problem and fixed our A/C. We are so happy!!!"
harpreet S.
london, ontario
rob S.
london, ontario
janine G.
london, ontario
"Steve was very friendly and upfront from the beginning. He was very thorough and asked more questions than any other company. He wasnt pushy, didnt try to up sell products and explained why he was suggesting the products he did."
andrew T.
london, ontario
"tech resolved issue in one visit and provided me with lots of options."
ron B.
st. thomas, ontario
"very professional"
joanne G.
london, ontario
"He arrived around 9 pm and was pleasant even after a very steady day of calls and was able to fix the problem and have everything working well on a Sunday evening"
randi Y.
london, ontario
craig L.
london, ontario
"The serviceman spent 5 minutes fixing my issue with a pair of pliers. And he didn't make fun of me, a self professed 'handyman'. Well maybe he did a little bit."
jordan K.
london, ontario
"Scott did everything possible to see if he could get my old hot water heater to work. He was very knowledgeable on my particular heater. 10 / 10 for Scott, his skills and professionalism."
rick M.
london, ontario
"Very polite, helpful, and knowledgeable."
robert S.
london, ontario
monica R.
dorchester, ontario
"Roy Inch service techs are always polite and great to talk to."
ron H.
ilderton, ontario
"service was provided as promised in a timely professional way"
john G.
london, ontario
"Fast and efficient service as always"
mohamed I.
london, ontario
"Jason showed honesty and professionalism"
mr aggerholm A.
london, ontario
"Jason is always proficient, professional and polite and is very willing to explore my questions in depth."
sandra H.
thorndale, ontario
"Very knowledgeable technician. Explained things fully. No pressure. Very friendly and great customer service."
evan/patti W.
london, ontario
"explained options, very proud of Roy Inch's reputation and years in business"
bryan B.
town of plympton wyoming, ontario
"Richard always does an excellent job and shares some basic information of the service that he is completing."
robert B.
port stanley, ontario
"knowledgeable, pleasant"
james H.
st thomas, ontario
"Still waiting for a quote.... 5 days now ...Gary said he would have it the same day or the next. Makes you think about reliability."
john S.
london, ontario
"Arrived at expected time.Solved problem quickly.Very positive personality."
john M.
london, ontario
"Informative and honest advice"
joe B.
dorchester, ontario
"Fast, efficient and informative"
winifred L.
london, ontario
"Technician was very friendly and seemed to know what he was doing. - very knowledgeable"
ron S.
pt stanley, ontario
duncan M.
london, ontario
"Arrived on time, did good service."
shannon T.
london, ontario
"The response to our call was extremely prompt. Amazingly, a plumber was at our home within an hour of our call! The plumber who arrived (Ryan) was very professional, courteous and pleasant to deal with."
chris B.
london, ontario
"Friendly personal by Tech."
bianca martines M.
london, ontario
"Very knowledgeable and professional"
marianne D.
london, ontario
"Pleasant to have in my home. Got right down to business and explained what he did."
john L.
london, ontario
"Brandon was very thorough and explained what he was doing."
tom L.
london, ontario
marcin C.
london, ontario
"Very professional"
bruce K.
london, ontario
"Highest quote of 4, for the exact same product. Sales rep did not respect covid-19 distancing requirement. Continued with the exact same sales pitch as always, expecting to sit right beside me to look at his sales presentation."
john M.
st thomas, ontario
"Your service man was very polite and efficient and made us feel comfortable with him being there."
frank and debra R.
belmont, ontario
"Technician arrived before I got home. He was patient with my husband who likes to "hover" and ask questions. He then confirmed what he had done when I got home. He was quick, thorough and efficient. ."
lesley P.
london, ontario
"Rob was very helpful with reviewing our Life Breath system as well as the filters involved"
joe Z.
london, ontario
"Turned my air conditioning on last week because of the very hot weather we were having. The air conditioning was working perfectly. I have Roy Inch do the maintenance on my air conditioning and furnace every year. A couple of days ago a service man came to tune up the air conditioning unit. The air conditioner did not work and the house was getting really hot after he left. I called Roy Inch and another technician came the following day, after one half hour the problem was corrected."
maryann S.
london, ontario
"I believe he was honest about what needed to be done. He also investigated if the A/C unit was still under warranty."
malcolm W.
union, ontario
"Service was friendly, fast and very professional ."
donna B.
london, ontario
"Timely, quickly resolve the problem, and explained what needed to be done next in terms of glass repair. Arrived on time and was friendly and knowledgable"
katie K.
london, ontario
"Brandon was quick, friendly and funny. Didnt try to sell my anything and was honest the entire time. At least from what I could tell lol"
peter L.
london, ontario
george V.
london, ontario
nancy H.
london, ontario
"Brandon spent a lot of time explaining to me how and why my A/C wasn't cooling."
ashraf G.
london, ontario
"the service man did an excellent job letting me know what was the problem and got it fixed ."
michael H.
london, ontario
"On time, did all that was asked, cleaned up well."
bonnie A.
london, ontario
"Courtesy, expertise. And attention and focus on the work"
kevin H.
london, ontario
"Brandon was coming in AFTER he had completed his calls. He got to doing what he does right away. Didn't require extra help or offer any excuses. Did the shoe booties and the face bootie without prompting. We cahtted a bit while he serviced outside. Brandon is a rare millennial that can work AND talk at the same time. Impressive. He promoted maintenance rather than pushed sales. Appreciated. And showed me stuff like the shut off switch for the AC to save me money and avoiding winter critters. Work well done. had some issues with the scheduling. But that wasn't Brandon's fault. And he had suggested a probable cause. Just hoping eh did watch "F&F : Hobbs and Shaw" to catch the reference to the 'SnowFlake virus. Caught the manufactured make up of the Brickson character and how he's the AI dream of Gates and Musk. The warnings are there. Oh yah. We didn't have just fluffy conversation. Try watching "The Matrix" for something other than action.. I was very pleased with the job. My sister who was trapped in BC has no idea."
david M.
dorchester, ontario
"Great experience overall. Rob was prompt, professional, competent, friendly. He found the problem and fixed it promptly, and explained what he did. It was the perfect service call."
tom D.
aylmer, ontario
"Very professional and courteous service."
karl J.
london, ontario
"He very fast found out what the problem was and fixed it"
kjeld H.
london, ontario
"Josh was very quick to solve my A/C problem."
louise S.
london, ontario
barb C.
london, ontario
"Technician was thorough and professional, took precautions re: Covid 19 and answered any questions I had."
peter P.
london, ontario
julia B.
london, ontario
"I found Marcus to not only be extremely professional, but was also very friendly. He thoroughly cleaned and did not rush through the maintenance process. Afterwards, Marcus also explained to me everything that he had completed and advised that our system is running efficiently."
mrs porter P.
london, ontario
"Professional, efficient, considerate, happy employees!"
irving F.
london, ontario
jenny W.
london, ontario
mrs varnell V.
london, ontario
"Prompt. Thorough. Explained process. Provided information when requested in a manner that I could understand."
leroy M.
london, ontario
"Answered all questions"
susan G.
london, ontario
"Tyson was very thorough and very polite"
diane S.
london, ontario
"John was terrifically professional, respectful, courteous and friendly. He provided and clearly demonstrated what was needed for my situation and offered options to consider. In doing so I could confidently move forward with my choice. Will and have recommended this company to family, friends and colleagues."
silvija G.
london, ontario
"They came within 20 mins and got me up and running in less then an hour"
frank F.
london, ontario
"Professional excellent personal skills!"
norm H.
london, ontario
"Because Craig is a perfect gentleman who knows what he is doing."
mike E.
london, ontario
ms wilson W.
st thomas, ontario
"Brandon is a competent and conscientious technician. He discovered some problems which were related to improper installation of my new furnace in 2018. Would have caused issues with proper functioning of my furnace in the future. He explained in a comprehensive manner all that he did to correct the problems. I only want him to be assigned to figure furnace maintenance."
neil & angie O.
st thomas, ontario
"Josh was very kind and considerate towards us due to getting new furnace; A/C & water heater."
james M.
london, ontario
"The technician that came out was exceptional. Extremely professional and did an amazing job. Very happy with the service received."
jennifer M.
london, ontario
"Jason is always very friendly and thorough."
donald E.
wardsville, ontario
"Service was exactly on time. It was thorough."
chris B.
london, ontario
"AC not working. They came out within 2 hours and fixed the problem."
kristen V.
london, ontario
"Im dissatisfied as service provider discussed with tenant about toilet being old. Now tenant wants it replaced. Will consider this for next issue. Ohhh and I havent received my invoice. I was told that it was going to be emailed to me, I call to remind customer service and still waiting."
ian W.
london, ontario
ann M.
london, ontario
"The young man was very polite and very thorough"
keith R.
london, ontario
john H.
london, ontario
"Quick response Good analysis"
julia L.
london, ontario
alison B.
london, ontario
"Ive been really happy with each technician whos been in my home the last few years. Each of them have offered to show me something different, offered cost effective alternatives and tips to make my furnace/air conditioner last longer and run more effectively."
simon P.
london, ontario
"Very helpful: excellent service"
kristina M.
london, ontario
"Great friendly technician, as always"
jason S.
london, ontario
"Very prompt and knowledgeable"
natasja I.
komoka, ontario
"Friendly and helpful in explaining that our furnace wasn't performing well...provided options"
richard M.
london, ontario
"The service provided by Roy Inch is amazing.The Tech is very good,answers any question i may have,very professional.Always cleans up where he has been working.I will aiways be your customer."
john C.
london, ontario
"Professional and thorough service"
lucille B.
london, ontario
"Called prior coming to my home ;I was on the phone but I saw that he called . Wore booties & PPE appropriately . Removed my AC cover , folded it & placed it in the garage ,turned on the water supply to the hose , & turned on my AC . After the service , he reviewed his actions , his findings & info about the filter he replaced , & when to change the batteries to the wall thermostat . His actions were very helpful , as my husband passed away very recently , and this was something I was unfamiliar with ."
henk K.
st thomas, ontario
"Josh is a great technician he comes in tells me the things that he's going to do and goes ahead and does it"
margaret B.
london, ontario
"The technician, Marcus was excellent. I was disappointed by the fact that I pay ~$600 per year for a preventative service agreement and still had to pay for parts."
brian C.
london, ontario
steve G.
london, ontario
doug L.
london, ontario
"Totally professional. Expert workmanship. Couldn't ask for more."
donna Z.
london, ontario
vicki D.
ilderton, ontario
sheli Y.
london, ontario
"Gregory was super nice, polite and professional. He wears booties over his shoes and shows respect for our home. He is very knowledgeable and really made me feel confident about our selection to have him in our home."
st.thomas dental D.
st thomas, ontario
"I was left with the thermostat in the furnace room without a timeline for when this will be installed in a different location. Meanwhile the old thermostat location has an exposed hole in the wall with wires coming out from it. Technician is aware thermostat needs to be relocated, but no timeline was given for when this will be remedied. Having the thermostat in the furnace room and basment will not work for us when we will be operational again."
dwight B.
london, ontario
"Markus was professional, polite and worked efficiently."
tom B.
st thomas, ontario
"Did everything that was needed. Found a problem that I have to deal with."
michael T.
london, ontario
"Everything was done right."
john T.
london, ontario
"very thorough and explained everything"
cate B.
london, ontario
"Level of knowledge and expertise of technician who was also personable, professional"
ron C.
st thomas, ontario
"Brandon is ALWAYS the most courteous, thorough, thoughtful, timely and technically capable service person that has ever worked in our house for any purpose. He reflects well on the Service Experts Company."
jim J.
sarnia, ontario
"Richard is great but to get a 10 rating Sofia Loren has to do the inspection."
jeff P.
london, ontario
"Thorough, efficient, knowledgeable, respectful, trustworthy, professional, excellent service!"
eileen C.
london, ontario
"The technician was polite, efficient and answered all my questions and was most helpful in explaining about my water tank and why the hot water somehow became too hot."
gordon W.
london, ontario
"Thorough job, professional manners"
susan F.
london, ontario
"I was going to rate this a "7" because I am not happy that the sink couldn't have been unclogged and we need to do more extensive repairs; but that's not your fault. The technician was earlier than we expected, incredibly friendly and very knowledgeable. Excellent as always."
jean/jane W.
st thomas, ontario
"Josh was Friendly, professional and I asked him wear a mask as someone in the house was on Chemo and he was more than willing"
bryon tribe T.
london, ontario
"One time, polite, very careful re distancing, identified an issue with worn bearings on air conditioning unit. Return with a new replacement motor the very next day"
ann K.
london, ontario
"HE WAS VERY EFFICIENT, POLITE AND SEEMED TO KNOW WHAT HE WAS DOING."
richard S.
london, ontario
mr turnbull T.
london, ontario
"The technician was punctual, courteous and professional"
maureen W.
london, ontario
"Polite, patient and clearly explained."
david B.
london, ontario
gail B.
london, ontario
"On time and very respectful of us and the property."
aldona S.
london, ontario
"Technician was on time, courteous, efficient."
larry N.
london, ontario
"As always the service technician was courteous professional and efficient. Always feel confident on the way service handled"
pat C.
london, ontario
janet S.
london, ontario
"Was not told when booking visit that refrigerant cannot be checked on ac if it is too cold outside. Will have to have another service visit. Would have booked later in the summer if I had known that but still extremely happy with service I got. Craig is fantastic!!!!"
bev G.
london, ontario
"Did the job with no drama and on a timely and professional basis"
frederick R.
london, ontario
"The technician showed up on time and worked efficiently"
larry N.
london, ontario
brad W.
london, ontario
"Tech very thorough on site for significant time explained to us what needed to be done and showed us."
charles F.
london, ontario
"Cleaned out the old furnace and installed the new one very well. No fuss and no mess."
david M.
st thomas, ontario
"Service was super quick..."
elizabeth S.
london, ontario
"The service was very quick and no fuss or bother. I know that I will have no trouble over the rest of the year. Thank you!"
steve C.
london, ontario
bryan H.
london, ontario
"Technican was very good"
larry T.
port stanley, ontario
julie B.
london, ontario
"Many reasons: on time, courteous, thorough, helpful."
maureen K.
london, ontario
"Brandon is very helpful, pleasant and respectful. He gave good information and answered all my questions."
paul K.
st. thomas, ontario
"Prompt and professional"
nick B.
poplar hill, ontario
"Very satisfied as always! Craig was his usual efficient, methodical and thorough self, and when the service was completed ensured that the system was operating properly."
audrey T.
lambton shores, ontario
"Always on time & friendly"
sandra D.
london, ontario
"Efficient, friendly service!"
shiraz K.
st thomas, ontario
"On time. Quick. Respect social distancing. Wear covering for shoes and gloves."
mrs varnell V.
london, ontario
"Craig is conscientious professional He provides timely updates pertaining to the services that he provides. He is a credit to your company!"
don V.
london, ontario
"Craig is a polite technician who provides detailed descriptions of the work to be performed. He works in an efficient manner. Craig provides work updates. His summary explanation is thorough. He supports his recommendations with pictures of his findings."
laura M.
london, ontario
"Craig is very personable, friendly and knowledgeable. He clearly stated my options and gave his experienced opinion with respect to them. He was respectful of keeping the areas he inspected and worked around clean. The work was done efficiently and he tried to give me the best price for the job."
sheila J.
london, ontario
"Craig was punctual and thorough. He explained what he had done to service the unit both inside and outside and gave me an idea of what might need attention at my next service."
pauline S.
london, ontario
"I was satisfied - Haven't tested the A/C out yet"
sharon O.
london, ontario
"On time delivery. Polite and professional"
scott C.
london, ontario
"Craig took the time to explain how to maintain our unit, and was just a really decent guy."
michael B.
london, ontario
"Arrived on time, did his work capably and efficiently. Managed himself well in these Covid-19 times."
stuart P.
london, ontario
"Job was done in a day and cleanup was good"
gord B.
st thomas, ontario
"Technician was very friendly, professional and knowledgeable."
laraine W.
shedden, ontario
"On time, professional, helpful with questions."
linda H.
st thomas, ontario
robert J.
london, ontario
"The technician was polite and respected my property."
mary G.
grand bend, ontario
carol D.
london, ontario
"reliable; friendly; knowledgeable"
linda H.
st. thomas, ontario
chris B.
london, ontario
maurice R.
london, ontario
"Respect was shown for both myself and wife and our home."
ed M.
london, ontario
carolyn dalgity D.
london, ontario
"Prompt, consistent service."
phil R.
london, ontario
"Professional, courteous, on time service."
elaine G.
london, ontario
"The service man spent a good amount of time checking everything out regarding my air conditioner more so than any other service man I have ever had. He was very polite & friendly"
janet L.
london, ontario
"All aspects from service call to installation of the furnace part were professional and timely"
bob L.
london, ontario
ross W.
london, ontario
robert H.
london, ontario
"His visit went quickly without any problem."
mike E.
london, ontario
"personable, gave us helpful tips"
jenny W.
london, ontario
"Very thoughtful and thorough. During this trying time a tech has to be aware and he was"
kifle M.
london, ontario
"The did a very good job, and I am satisfied."
don B.
london, ontario
"The response after sending my original email request was satisfactory. It was the duration between submitting my request and having the Technician complete the service call was longer than I would have ever anticipated."
mr wombwell W.
london, ontario
"Good communication. Work completed quickly"
robert B.
london, ontario
"On time knowledgeable friendly service"
margo breda B.
london, ontario
"Rob was able to answer any questions I had. He also explained why the service took so long. Ie: the heated coil had to cool (when the air conditioner was turned on) before the air would cool.."
marilyn H.
london, ontario
"Clean, fast, safe, friendly, honest service"
jackie H.
london, ontario
"Craig was very personable and explained all that was going on in our furnace that a layperson could understand. He asked more than once if we had any questions. He went over and beyond getting the part we needed to fix our furnace, as it was an emergency call."
john B.
talbotville, ontario
"They crew was on time, they worked diligently, kept us informed on the progress, work to be done, and maintain the social distancing protocol at this unique time."
paul R.
london, ontario
"Jordan and Jeff were very polite and took to the time to answer all of my questions. Their workmanship is excellent!"
leroy M.
london, ontario
brian G.
london, ontario
scarlett K.
london, ontario
"Always good work and pleasant on the phone"
robert S.
london, ontario
tara G.
london, ontario
"It was a nice and thorough appointment with a Sales Consultant. He was polite and very informative. We have not conducted any business outside of this consultation."
adrian L.
london, ontario
"Brandon was very prompt in arriving, (early, in fact), knew where to look first, (thermostat), and replaced the batteries. He then checked the furnace to make sure all was OK. He is a good representative for Roy Inch,(as are all others who have served us."
wanita J.
st thomas, ontario
"Our hot water tank has never worked properly since you guys installed it. The hot water would burn us often or no hot water would be present in the mornings The gentleman you sent out quickly realized that the valve was the issue drove back to the shop immediately and came back and replaced it. Today is the first day that I have not almost burnt my hand and had hot water for my shower quickly in the morning. So a huge thank you to him for his fast and efficient service."
janice C.
london, ontario
"I appreciated Brandon taking initiative and leaving a standing order for furnace filter replacement to accompany technician on service call. Further he ordered a replacement filter and returned with it same day."
stuart P.
london, ontario
"Honest and detailed and straightforward"
robert M.
london, ontario
"The technician did an excellent job."
bill E.
london, ontario
"Having a brochure and written estimate of what we discussed. Instead prices written down on business card"
louay kadri K.
london, ontario
mike D.
london, ontario
"Appreciated the explanations and professionalism."
jennifer C.
london, ontario
john shaw S.
london, ontario
"Once again, our call to Roy Inch was promptly handled and an appointment was made for that afternoon, much to our pleasant surprise. The work was completed quickly and completed and we have not had a problem since."
david B.
london, ontario
"Ryan was excellent. He checked our garbage disposal unit and found what was wrong with it and fixed it immediately thus saving the cost of a new one"
robert M.
london, ontario
"The maintenance man was very thorough & new what he was doing re. furnace maintenance."
reinhold S.
london, ontario
"Arrived earlier than expected, was respectful, completed the job in a timely manner."
debbi A.
london, ontario
simon W.
london, ontario
"My problem was fixed, the techs were knowledgeable and helped me promptly."
sue G.
london, ontario
"M. De Simone called to let us know his time of arrival and did arrive on time. He explained what service he would complete, and did complete service as indicated. He went above and beyond to replace the old drainage tubing for the dehumidifier. We were very pleased with Mr. De Simone's service."
jennifer A.
london, ontario
linda H.
london, ontario
"The three great technicians were on time, very professional, very knowledgeable. Explained what they were doing. It was excellent. Craig has a wonderful sense of humour...!!!!!"
katherine B.
london, ontario
"Sales professional. Complimented on the home as he walked in. A must in good sales practices. Inspected area of proposed install. Isolated areas of concern Took his time to explain history and benefits of Roy Inch & Sons. Left quotes. A respectful closing and good-bye."
john M.
st thomas, ontario
"very knowledgeable and polite technicians and very thorough"
sabrina J.
london, ontario
bruce N.
london, ontario
"I still the same issue with the thermostat. No change at all. The issue needs further action. The review will change if the issue is solved."
janet S.
london, ontario
timothy R.
london, ontario
"Very courteous and professional, explained the problem and solved it."
eric F.
london, ontario
"No BS, and no upselling, straight discussion of possibilities."
dominique (ms) L.
london, ontario
"I was very happy with the service."
robert B.
london, ontario
"Answered all our needs quickly"
anne&alan D.
london, ontario
"Explained everything very clearly and took his time."
murray M.
ilderton, ontario
"Provided detailed information of service carried out. Tech was very personable."
frank V.
london, ontario
"I have not had much experience with service staff so obviously I dont have much to compare the work of the Roy Inch staff with. Having said that, I had no issues with the work completed today."
murray F.
london, ontario
"fast and tidy install in the time stated"
maurice R.
london, ontario
"The technician was on time for the appointment and very careful about respecting our home by covering his workshops and the space where he needed to work. He was also thorough with explaining how the new thermostat worked and programmed it for us with explanation as he did it. He was very gentlemanly in his manner."
jason Y.
komoka, ontario
"The one thing I know is that you'll always get experienced and professional technicians, and quality equipment with Roy Inch. Roy Inch certainly isn't the least expensive, however, I don't mind paying a bit more when I know I'm getting things serviced correctly the first time. Your technicians are also not rushed (unlike Reliance, where they try to get in and out in record time). This is a huge benefit because it allows your technicians to assess and do the job properly the first time. Milton and Jordan did an excellent job at the install."
al M.
komoka, ontario
"Greg was efficient and quick"
alana T.
london, ontario
"I was very disappointed that I did not receive an appointment reminder since I book with you yearly and a year in advance I do this for continuity of service with you and Jason I am present when he rebooks the yearly visit and he specifically states we request him It is booked that way but when the time comes I have to call you to make sure the appt is still on that date and check that Jason is coming This has happened two years in a row Both times I was told Jason wasnt coming and ended up having to rebook In fact this past visit I was told that Jason wasnt working the day we initially booked but when I called back the morning of the appt to find out about this he was working in the afternoon but not the morning so you were sending out a different tech This is very poor communication I have remained a loyal customer based on Jason as our tech I would appreciate a note put in our file that Jason is the technician we want to have in our home We have built a trusting rapport with him and want it to stay that way I would also like a reminder of my yearly appt in advance of the date to be sure all details are correct Having said this I am happy with all techs we have had They are very respectful people"
wayde V.
london, ontario
"all was sorted & thoroughly reviewed and exxplained accordingly"
david T.
london, ontario
"All my questions and concerns answered."
ingeborg S.
london, ontario
"on time, friendly, respectful service"
grace S.
london, ontario
"Craig explained about my humidifier etc and promised to have someone come back and stabilize an outside pipe that wasn't done when my tankless was installed. very efficient visit."
karen W.
london , ontario
"Excellent job and reasonable price."
barbara G.
london, ohio
"Josh provided excellent customer service. He was very informative and efficient, answering all my questions and concerns."
stuart W.
london, ontario
"showed on time, put on butties, put on needed clamp and left all in 5 minutes."
mark H.
london, ontario
patricia G.
london, ontario
"Came out at 2:30 in the morning."
ann K.
london, ontario
"they were very pleasant, worked quickl yand left everything clean."
ms & paul roy R.
london, ontario
kim denis D.
london, ontario
"Took a lot of time..."
bill D.
london, ontario
"I had to pay a premium (family day rates) and basically all Richard did was hit a reset button. We still do not know why the furnace stopped igniting. I know it is difficult to fix something that seems to be working fine, butt I am not pleased that it cost us $157.00 to hit a reset button.This is in no way a reflection on Richard. I think he is trustworthy and very knowledgeable."
ann V.
london, ontario
"Answered all my questions and gave me insights to the prevention of the problem"
katrina C.
london, ontario
"Gary not only came to see what we requested (moving our furnace) but offered a few other options for us. He was very knowledgeable, friendly and polite."
sharina R.
london, ontario
"Josh was thorough and personable"
parker J.
london, ontario
"Fast response time and pleasant technician."
susan F.
london, ontario
"Ray made sure that the doors to the furnace room was closed after he was finished, and the light was turned off. Usually your service people leave the door open and light on. Ray was also earlier than anticipated, and he was quick with the work he did."
john shaw S.
london, ontario
"Ryan was on time, friendly, efficient, and able to solve all our plumbing issues to our complete satisfaction."
murray F.
london, ontario
"on time, quality, quick work, personable"
scott F.
london, ontario
"Initial technician diagnosed a problem and ordered parts but didn't reconnect everything properly prompting a no heat call later in the day. When parts came in the second technician didn't bring the parts and was unsure why he was sent. He went for the parts and completed the call."
edwin T.
aylmer, ontario
"The representative was very thorough in explaining the benefits of the product I was interested in."
betty S.
strathroy , ontario
nancy P.
london, ontario
"Tech showed up, promptly diagnosed and serviced our furnace"
barry G.
london, ontario
"Pleasant, confirmed arrival and arrived on time"
addie V.
london , ontario
"Craig not only had a very in-depth knowledge of my problem but he showed me what he was doing every step of the way Im a retired nurse but he explained what steps he was taking Told me if I didnt see a significant change to all back and someone would come and take a look again I appreciated his time and have seen an improvement and will follow up if necessary"
cheryl S.
london, ontario
"He answered all our questions and was very thorough"
chris N.
london, ontario
"Completely satisfied, Rob reviewed the maintenance done and if any findings"
suzanne O.
london, ontario
cheryl M.
st. thomas, ontario
"Josh is a true professional who carried out his tasks thoroughly. Additionally, Josh provided me with the current status of my HVAC system and future considerations as well."
barb C.
london, ontario
"Explanations to all aspects clearly explained"
jennifer A.
london, ontario
"Josh listened to my concerns about indoor humidity and was able to clarify how my existing humidifier sensor worked, and made a change in that to try to help bring the RH in my home."
james N.
london, ontario
john W.
st thomas, ontario
"tech was very thorough in his work. made sure everything was checked."
town ingersoll I.
ingersoll, ontario
sharon H.
london, ontario
"Went smooth. On time. Courteous. Pleasant"
james C.
london, ontario
"Brandon showed expertise...he really knew what he was doing. When I asked questions, he understood what I meant and he answered very well. No humming and hawing"
diane M.
london, ontario
ron H.
st thomas, ontario
"Technicians are all very polite and clean up after themselves. My family's comfort and safety are paramount to them."
al M.
komoka, ontario
"Tyson came and did the manitenance quickly, neatly and efficiently."
ryan K.
london, ontario
"Did a fantastic job."
dave A.
st thomas, ontario
greg T.
london, ontario
bosko R.
alymer, ontario
grace S.
london, ontario
"clean, efficient--explained the problem and changed my furnace filter for me also"
keith R.
london, ontario
ruth&gord G.
st thomas, ontario
rick D.
london, ontario
"very professional, thorough knowledgeable."
leo A.
london on, ontario
"Hes awesome and we trust him as he explains what and why he doing what he is doing"
jascinthe L.
london, ontario
"The technicians were very professional and efficient. They answered all of my questions and cleaned up when they were done."
dan T.
st thomas, ontario
"Great service by Brandon - professional & friendly. Has done service calls before. I would like that to continue."
jeff C.
ilderton,middlesex centre, ontario
"Could not have been better!"
marilyn R.
london, ontario
"Very knowledgeable and helpful technician."
brad M.
london, ontario
john S.
london, ontario
"Pleasant,friendly,efficient service on promised visit schedule."
della M.
london, ontario
"I was very pleased with your consultant as he asked if I had an issues or concerns with the furnace.. He was able to fix the couple of things I asked about. He was at the house when he said he would be and he did his work in a very good time."
beatrice K.
london, ontario
robert B.
port stanley, ontario
"Friendly informative pop"
john D.
london, ontario
"Great customer service and every thing about the the repairs was clearly explained"
brian R.
london, ontario
"Corey is a credit to your company! He is a true professional! He does his work in a precise manner, knows his stuff, and explains in detail what he is doing and what results are acceptable."
mr charles alan G.
london, ontario
"Technician was very thorough and went out of her way to answer my questions and explain all the checks/tests she had conducted."
pierre G.
london, ontario
"Very knowledgeable tech"
barbara M.
london, ontario
"Jason explained what he was doing each step of his work. He was very patient with a very tricky job."
martin G.
london, ontario
"good service"
karen S.
london, ontario
"He was extremely professional. Went out of his way to provide a solution. Very helpful explaining different things about my new system."
ian A.
london, ontario
"They had a service technician out the same day we called when our old system failed, once we decided it wasn't worth repairing they arranged for a sales person to come over the same day and give us some options to replace the old unit, even though it was late in the day when we finally decided what we wanted to purchase (the office was closed), they still arranged to have the system installed the next day. When the installation crew arrived the next day they showed up in force and installed the entire system in one day. All the staff were very polite and ensured all of our questions were answered."