Roy Inch & Sons Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 3,987 Reviews
david S.
london, ontario
christine O.
london, ontario
"roy inch never dissapoints, Jason is very knowledgeable and thorough"
bill S.
london, ontario
"Excellent service as always"
todd S.
london, ontario
"Waiting for a part. Gas was shut off. Haven't had heat for 3 days"
chris M.
london, ontario
"Corey answered my many questions during his service call. I basically quizzed him on every aspect of his job."
audrey B.
london, ontario
"Explained what he was doing and why. Making sure all was running properly."
chris P.
london, ontario
"Josh who did the work was very efficient, friendly & very knowledgeable. It was a pleasure, in dealing with him. Thank you Josh for your excellent service."
gail B.
london, ontario
joan B.
london, ontario
"Brandon was quick, timely, efficient in responding to my relatively minor furnace issue (and he was careful to clean up afterwards). As well, the Inch dispatcher was good about working me into the schedule at what must be a busy time."
debbie E.
dorchester, ontario
"He was very knowledgeable. He explained everything as he went along and made suggestions for a better running system."
tammy P.
london, ontario
"Josh is always polite and very knowledgeable"
susan G.
london, ontario
"Gave an 8 because it took almost a week for appointment but once service came they were able to diagnose problem and get part for next day. Technicians were great and very polite..."
jamie H.
london, ontario
"technicians were friend, efficient, and informative"
heidi R.
woodstock, ontario
"They were very friendly and courteous, one gentleman even stopped to ask my son how his day was going when he came home for lunch."
john P.
london, ontario
daniel S.
london, ontario
"Fast, friendly, knowledgeable"
pauline S.
london, ontario
grace S.
london, ontario
"Were polite. Explained the new tankless workings. Cleaned up well. Answered my questions"
robert B.
london, ontario
"Excellent service. Brandon explained all the results and procedures, and answered any questions."
david S.
london, ontario
"Courteous, neat, appeared thorough. What do I know about it? But I felt very confident that our furnace is well cared for. Not to worry and for old folks, that's most important."
leroy M.
london, ontario
"timely and well organized"
brian L.
dorchester, ontario
alan R.
london, ontario
"Pleasant, knowledgeable, efficient service."
jim K.
st thomas, ontario
"i HAVE HAD THIS GENTLEMAN DO ALL MY HEATING AND A/C AN FIREPLACES IN THE PAST AND AGAIN JUST YESTERDAY. TRUST ME HE IS THE MOST COMPETENT SERVICE EXPERT I HAVE EVER HAD. HE WOULD DO WELL WITH A RAISE IF YOU HOPE TO KEEP HIM. i AM CERTAIN ANY COMPANY WOULD BE HAPPY TO HAVE HIM."
maureen K.
london, ontario
radek R.
london, ontario
"The thoroughness with which the maintenance was conducted"
sean E.
london, ontario
frauke M.
nairn, ontario
"Richard showed up on time, was well prepared for the job, friendly and informative."
alex P.
london, ontario
"Job I think was done in checking the burner, oiling the pump, draining water from the line going to the air metal balloons. Checking off and on, etc."
chirstine M.
london, ontario
"Jason, was very polite and very knowledgeable. He took the time to explain some items to me in regards to the Humidifier that I didn't know."
john shaw S.
london, ontario
"Tyson was very personable, even to our car!, and explained carefully all the information we needed to know."
leah S.
london, ontario
"Always pleasant and knowledgeable. Remembered me from before."
umit A.
london, ontario
"honestly acting at first place.."
charles L.
london, ontario
"punctual, just plain nice guys, was good to see how the crew worked together, left the job clean! Kudos to Gar, Jason, Dan, Luke, Hayden and Nate. Also, Susan nice to work with on the phone!"
isolde S.
london, ontario
"Your service people have always done a good job."
buka C.
camlachie, ontario
terrence P.
london, , ontario
"Called a few minutes before coming. Arrived at scheduled time. Corrected an oversight that occurred when furnace was installed. Very thorough."
mike G.
port stanley, ontario
grant M.
london, ontario
"Very knowledgeable and pleasant to deal with."
robert J.
london, ontario
"communicates thru out the process."
jim H.
london, ontario
"Very friendly , important information he gave us about fireplace"
glenn P.
london, ontario
"BRANDON WAS VERY HELPFUL IN SHOWING ME SOME THINGS I DIDN'T KNOW ABOUT MY SYSTEM. ASKED ME SOME QUESTIONS WHICH SURFACED A PROBLEM WITH MY MAINTENANCE CONTRACT. HE GOT ON THE PHONE TO OFFICE RIGHT AWAY AND SOLVED THE ISSUE FOR ME."
scott F.
london, ontario
"Service reps. were on time, personable and professional."
carolyn dalgity D.
london, ontario
"We have always been pleased with Roy Inch & Sons service. Professional, timely, and have had no issues."
mr walker W.
london, ontario
"Very efficient, friendly service!"
denis H.
london, ontario
"Can't seem to figure out the humidity issue caused by our new AC. Techs came and made changes that make it impossible to use our current shelves without prior warning."
barbara B.
london, ontario
"service staff are always pleasant informative."
michael B.
london, ontario
"Friendly, helpful. Made sure I understood the procedures I would be following to set the humidifier, etc."
robert S.
london, ontario
jean D.
london, ontario
"Tyson explained what he did and any area of concern."
steve K.
london, ontario
"Tim provided us with the solution we were looking for and added value to what we already had researched. He also provided us with some tips on maintaining our current cooling system."
mr parkin P.
london, ontario
bob W.
st thomas, ontario
"Corey is very thorough and took the time to answer all of our questions."
janet S.
st thomas, ontario
"Brandon was extremely thorough and answered all our questions."
george K.
london, ontario
charles R.
london, ontario
"The service technician was very good in helping me to understand the cause of the problem and how to prevent it, in the future, with a little self-maintenance advice."
rosemarie F.
london, ontario
"Jesse was very efficient and professional in providing his service"
norm G.
london, ontario
"Very professional and knowledgeable."
bhama R.
london, ontario
"Very professional"
gord B.
st thomas, ontario
"Technician was very knowledgeable and friendly."
liz M.
london, ontario
"Marcus was extremely professional and pleasant. Very conscious of keeping a clean workspace , it was evident he certainly knew what he was doing, cleaned everything up after and was a credit to your company."
steve C.
london, ontario
"Omar provided great service experience...."
alena R.
london, ontario
robert H.
london, ontario
"On time according to schedule; efficient worker."
tom L.
london, ontario
"The service was efficient, thorough and pleasant. It is a relief to know the service person knows what he is doing."
valerie W.
london, ontario
"Omar was polite, thorough, informative, honest, friendly, very helpful and efficient."
becky S.
st thomas, ontario
"Technician was friendly, helpful, informative and efficient"
trish M.
st thomas, ontario
"He was very friendly, used booties as not to make a mess, asked if I had any concerns and explained what he did on the service. He even offered to put the cover on the AC for me! Very satisfied with my service! Great job!"
david M.
st thomas, ontario
"Polite, efficient. Completed inspection in timely manner."
trina H.
st thomas, ontario
"Firstly he is hysterical, so it made the process that much easier. Otherwise, he was knowledgeable and efficient."
mr macdonnell M.
pt stanley, ontario
"always great courteous service"
ken C.
st thomas, ontario
"Brandon is very professional and knows what he is doing."
diane M.
london, ontario
melanie B.
london , ontario
"Brandon Inch is a very polite young man! He was very thorough in his work servicing our furnace and explained everything to me. I hope to have Brandon come again in the spring! Thank you! ??"
heather B.
london, ontario
"Timely arrival Polite Efficient work Explained everything and answered all my questions."
joan M.
london, ontario
"The installers were very efficient and polite."
len K.
london, ontario
"I believe they are thorough, considerate, and efficient at their job."
ian W.
london, ontario
"Said rang in advance for the appointment, was very polite and carried out the work efficiently."
ernie M.
london, ontario
"Polite and thorough work"
tim B.
london, ontario
kathleen D.
london, ontario
"We are very pleased to have regular service to maintain our water heater"
mr wilson W.
london, ontario
"seemed very knowledgable"
janet A.
lambton shores, ontario
alan R.
london, ontario
"Prompt, diligent, helpful - put in a long afternoon in order to problem solve - with excellent results"
beverly P.
london, ontario
"The maintenance provided was well done and efficient. Brandon was very pleasant and provided information to me and answered questions."
roger G.
london, ontario
"Always on time very satisfied with our tech and his expertise"
maria B.
corunna, ontario
"The technician (Omar) scored a 10 out of 10. The company organization + billing dragged the overall score down."
mike S.
st. thomas, ontario
"Courteuse and thorough"
robert B.
london, ontario
"Very relaxed methodical checkup of our fireplace with time to answer question"
brenda G.
strathroy, ontario
"Courteous and friendly ... seemed capable"
jane H.
london, ontario
"Very pleasant and considerate. He answered all my questions. He serviced my Furnace, cleaned my ducts and serviced my Air Conditioer. Booked work to be done and booked for next year appt."
josephine F.
london, ontario
"The installation of Tankless water heater was a Great experience from making an appointment to sales man Gary to Tecnicians Hayden and Nate .all the equipment installed was new not refurbished like the company I was renting from the last 40 years AND!!! I was not being pressured to buy other products .Great experience all round .Would recommend Roy inch and sons to friends Family and Neighbours."
adam G.
london, ontario
"Jordan and Robert were class acts, courteous and helpful."
robert F.
london, ontario
"Steady Effort And Good Job"
karyn D.
london, ontario
"Marcus was very thorough in all aspects of the maintenance he provided. He answered all my questions and was very pleasant."
reinhold S.
london, ontario
"Very happy with Dan but disappointed there was no emergency on-call plumber on Sunday. We waited until Monday @ 16:00 for service. He was on time, called us ahead of time and got the job done in less than an hour. Also the price was great!!!"
aldona S.
london, ontario
"Technicican was prompt, courteous, efficient. Although he had not been informed that fireplace was to be serviced along with furnace, he cheerfully did so."
thomas G.
london, ontario
"I find it to be absurd that a furnace service does not include a furnace filter - Ive called other competitors and they provided a filter."
louise M.
london, ontario
"Brandon is always efficient, professional, and he explains things well. Having him consistently means he gets to know my funace, fireplace and air conditioner well, and is able to provide even better service."
kimberly J.
london, ontario
"The Technician was on time, and informed me of some concerns about my AC unit."
richard S.
london, ontario
"Sales person was polite and was knowledgeable in product beingoffered"
lynne S.
london, ontario
bret D.
london, ontario
"Every time I asked for information the response was quick and reliable"
bill J.
london, ontario
"Representative arrived on time, remembered the site from last years visit and completed the task efficiently."
rosemarie F.
london, ontario
"Jesse is very competent in his work. He explained every piece of equipment and why he was recommending replacement"
ivan T.
london, ontario
"On time, curteous,efficient and friendly"
betty C.
dorchester, ontario
narendra P.
london, ontario
"good service"
dr chernick C.
london, ontario
"Courteous, organized, able to explain"
doron T.
ilderton, ontario
"Craig was very knowledgeable, helpful, polite and just all around nice. He is a great ambassador for you."
steve E.
london, ontario
"Craig was very helpful and informative, did a great job."
dale E.
london, ontario
"TIM is a very honest, and understanding man and an awesome representative of your company."
mr dunn D.
iona station, ontario
"Timely call to advise of time of arrival,,,Personable technician who explained in clear terms,any questions I asked. A good experience for me."
jason T.
birr, ontario
"Did everything to accommodate and cleaned work areas neat and tidy. Constant communication was appreciated. Just needed to be a little better versed on how the unit settings worked"
lisa R.
london, ontario
"Corey arrived exactly on time and was so friendly and professional and very helpful and informative. I appreciate his advice and his expertise. I am confident that our HVAC system will continue to keep our home comfortable for years to come with this level of expert maintenance. Thank you so much Corey!"
robert B.
port stanley, ontario
"prompt and efficient"
radhey M.
london, ontario
"The annual furnace tune up work for our two furnaces were professionally and speedily completed."
henry B.
london, ontario
"Bringing up the payment receipts was very slow and time consuming. Not Tyson's fault."
jean M.
st thomas, ontario
"He was very thorough and answered any questions I had. He was very pleasant and knew what he was doing."
kathryn M.
london, ontario
"received what I ordered and installed quickly and efficiently"
diana C.
pt stanley, ontario
"Brandon was very professional, answered questions and explained thoroughly."
wendy C.
london, ontario
frank W.
london, ontario
"Brandon was very thorough and explained his results very well."
don B.
london, ontario
timothy L.
london, ontario
sandy H.
london, ontario
"tech waS very professional"
tammy M.
st thomas, ontario
"John met our needs without upselling. Installation was quick and professional. 10 year parts and labour warranty a plus."
bill W.
london, ontario
"Work was carried out in an efficient manner"
mike D.
london, ontario
"The technician, Omar, was very thorough and took the time to explain findings in an understandable way."
carol J.
london, ontario
"Everything was done in a professional manner, the technician very friendly & helpful. Even told me I didn't need batteries in my thermostat after asking him to show me how to get it off the wall. No question I asked was treated as frivolous. Really enjoyed having this technician in my home."
darryl B.
london, ontario
"Both Milton and Jordan were very knowledgeable and helpful during the furnace and AC install. They were extremely respectful when working in our house. Your red carpet approach was one of the reasons we chose Roy Inch & Sons. We were very impressed with their professionalism."
denise E.
st thomas, ontario
"It took my by surprise as I wasn't aware that there is a service price over and above the visit price."
tom D.
aylmer, ontario
christine I.
london, ontario
chris D.
st thomas, ontario
"Prompt, knowledgeable and professional"
kathy H.
london, ontario
"Prompt service and respectful and knowledgeable tech"
tom d.
aylmer, ontario
"Courteous efficient service."
siegfried B.
london, ontario
june W.
london, ontario
"Jackson was on time, professional, and knowledgable."
alex W.
london, ontario
"He did a good job keeping us informed. Worked with efficiency. Solved our problem. Very competent."
peter L.
london, ontario
donald F.
london, ontario
ari P.
london, ontario
gary S.
london, ontario
"Excellent service as always from Roy Inch all around"
charlene B.
london, ontario
"Very thorough. Excellent service, professional and polite."
john W.
st thomas, ontario
"Brandon was very professional and knows his trade. A pleasure to have woeking on quip,ment"
chris S.
london, ontario
"Quick service! Very good tech. Pleasant, clean, knowlegable."
sylvain T.
london, ontario
"Tech. called ahead of time and was very efficient."
g maule M.
st thomas, ontario
christine T.
london, ontario
"Quick appt, very friendly and helpful technician, reasonable pricing, good communication."
harold R.
komoka, ontario
"He was very efficient and confident in his assessment and polite"
mike W.
london, ontario
"Service Technician was very courteous and polite. He arrived on time and I believe did his job very efficiently. He took time to explain what he was doing and had to replace a part which he showed us and explained why. He answered all our questions satisfactory."
beverly J.
london, ontario
"I was very pleased with service Corey provided. He was very professional and knowledgeable about the problem I was having with my water heater."
brian S.
london, ontario
sandra M.
london, ontario
"Knowlegable, courteous"
sandra M.
london, ontario
"Professional, courteous,"
darryl H.
london, ontario
"Marcus was very efficient, courteous, tidy, informative and helpful."
sonia B.
dutton, ontario
edna rodwell R.
london, ontario
"The technian was very polite and professional."
jennifer M.
london, ontario
joan B.
london, ontario
"Craig was swift, efficient and pleasant in replacing the a.c. condenser motor - an issue discovered during the earlier furnace/a.c. checkup, which he also did. (I'm assuming, of course, that the new motor keeps chugging along as required.)"
john W.
london, ontario
dave&kath B.
london, ontario
"We have dealt with Cory before a very conscientious man...patient and understanding dealing with elderly people."
debbie A.
london, ontario
ann V.
london, ontario
"Corey went out of his way to fix an issue with our ac took him 2 hours."
john L.
komoka, ontario
jim V.
london, ontario
"Excellent customer service....sales rep was very thorough and took the time to make sure we were fully informed and had all questions answered."
james C.
london, ontario
"Jackson was very courteous and answered all questions and concerns I presented to him."
keith R.
london, ontario
john T.
london, ontario
"Nice service crew who were polite,explained what they were doing, very careful not to damage the house."
penny I.
st thomas, ontario
"Wore blue booties! Kept us informed."
charlene G.
london, ontario
"Customer Service was great and he provided me with all information about the furnace and AC"
sally L.
london, ontario
"Josh called to let me know when he would arrive, brought the filters I had requested, checked the furnace, A/C, thermostat, and arranged for next year's maintenance. He was thorough, efficient, and very pleasant."
sheik M.
london, ontario
"I was impressed that someone came out the very next day just from my first phone message without talking to a live person"
jeff V.
aylmer, ontario
gilbert O.
london, ontario
"100"
gilbert O.
london, ontario
"The service was exceptional and Jason who arrived to fix our AC was GREAT!"
deb L.
dutton, ontario
"We had this tech do our maintenance last fall. Very friendly, personable."
tammy M.
st thomas, ontario
"John was informative and understanding about our needs without upselling. The 10 year parts and labour warranty was a big factor in our decision."
glenn P.
london, ontario
"Corey has been at my home several times. Always patiently willing to answer my questions. PLEASE ASSIGN COREY TO DO ALL FUTURE MAINTENANCE AT MY HOME."
kathryn M.
london, ontario
"technician professional and knowledgeable"
suzanne O.
london, ontario
ari P.
london, ontario
"He prompted me to change the batteries in the AC remote and explained why. That the thermostat was in the remote. Turns out the batteries needed to be changed. Now the AC unit operates better. I will change the batteries once a year as suggested. Thanks Corey!"
barry G.
london, ontario
"Very Professional, easy to communicate with."
bill P.
london, ontario
"Quick, knowledgeable, friendly service/repair"
ken C.
london, ontario
"Great job, switched out my Ecobee for a more reliable thermostat"
diane M.
london, ontario
ms sandles S.
london, ontario
"Corey was excellentVery professional. He explained everything and why.Very polite pleasant. On time!!"
lawrence C.
london, ontario
linda F.
london, ontario
"Pleasant and informative...assisted me to understand evober"
andrew S.
london, ontario
"Technician Brandon B. was very courteous and professional. He explained to me the problem with my AC and provided me with helpful advice on maintaining it."
jim W.
london, ontario
"Both technicians were very competent and performed their work in an orderly and efficient manner."
marjorie M.
london, ontario
waldenar N.
london, ontario
maha M.
london, ontario
"#1 Technician made water leak problem worse. He would not allow us to see what he was doing. As a result, we could not use our AC at all and ended up having to buy a new AC system. If this damage did not occur, we would not have had to buy a new system. #2 Floor and stairs were left slippery due to some substance on technician booties. When your salesman came afterwards, he almost fell down the stairs due to this. We had to rub down the affected areas using chemical remover. #3 Humidifier duct was left uninstalled with no covering on the opening in the furnace. We had to cover this in order to use the furnace for some air circulation since we could no longer use the AC. #4 Small wooden shelf near the furnace was pulled off the wall on 1 side. We had to remove this to avoid it falling off."
robert W.
london, ontario
scott R.
london, ontario
"Omar was professional, informative, honest and friendly - he provided excellent service"
bob S.
london, ontario
sophie M.
london, ontario
"We appreciated Audrey's professional advice on how we could further advance our cooling requirements (roof improvements with more venting)."
cassandra H.
london, ontario
"Brandon provided almost perfect service"
angela R.
london, ontario
"Friendly, efficient and fixed the problem quickly!"
brenda F.
london, ontario
"Arrived on time, found the problem and fixed it. Answered all our questions and explained what he had done."
mr harris H.
london, ontario
"Craig is awesome. He has done my annual maintenance for years and he is always friendly and helpful in explaining what's going on and what might happen. Always provides great answers to my many questions. Down to earth guy that loves his job and takes it seriously to ensure the best for my furnace and air conditioner."
p w buckingham B.
wyoming, ontario
"We find the technicians are very helpful, courteous and professional"
ruth&gord G.
st thomas, ontario
"Respectful, courteous, seemed knowledgeable"
robert D.
st thomas, ontario
"Brandon was prompt, called ahead, was very friendly, professional and knowledgeable."
paul S.
london, ontario
"came early, did the repair explained what he did - good job."
brian M.
london, ontario
"Corey was very patient and knowledgeable about his findings and recommendations as well as what I could expect to follow. Even though it was not altogether good news!"
peggy K.
london , ontario
"I was impressed by how quickly a serviceman was sent out to fix my hot water heater. Jesse was friendly and very professional. He explained what was wrong and fixed it right away. He is an excellent representative of the company."
susan S.
london, ontario
"The technician did not just provide service on my HVAC equipment and fireplace, he made adjustments that now have everything functioning optimally, explained everything he was doing, provided suggestions and ensured I understood everything before he left."
william R.
london, ontario
"On time Courteous Efficient Professional Knew what he was doing. Explained the procedure Took away old material & boxes Respectful"
malcolm W.
union, ontario
"Excellent Service"
shelley W.
london, ontario
"I was very please with your technicians. They were efficient, cleaned up and were very professional."
matt D.
london, ontario
"Tech macgyvered a solution. Told parts often arrive over the weekend. No call back. Called Wednesday for status told would be called back with answer in a few minutes but had to call back after 2 hours passed. Now told part is on backorder till mid Aug."
mark F.
muncey, ontario
"Was on time and efficient"
dave P.
london, ontario
"fast and to the point work"
karen W.
london , ontario
"Craig fixed the air conditioner and explained the problem. I was happy to have the house start cooling down. My plan covered the cost."
chirstine M.
london, ontario
"Ryan's first visit was to replace the Sump Pump check valve under warranty. Very thorough, clean & explained everything he was doing. The 2nd visit was to check out the problem with the toilet. Very clean, took the time to explain the issue. Ryan was very thorough and answered the many questions I had. The 3rd visit was to install the new toilet. Ryan worked efficiently and cleaned up any mess he made. It was a pleasure working with Ryan on his 3 visits and he seems to enjoy what he is doing. Thank you."
joan B.
london, ontario
"Very quick and thorough - not to mention pleasant - service, including explanations for what was going on with the furnace and a.c. inspection,, and suggestions for actions I might keep on top of myself."
jeff B.
london, ontario
"The service provided was up to the level we have come to expect. Prompt, friendly and efficient."
julius D.
london, ontario
"The technician Craig Hearn did an excellent job of tuning up our heating and cooling system. He called us in advance to tell us that he was coming. He was on time, friendly, polite and explained what maintenance he performed on our system."
scott R.
ingersol, ontario
"Right from the minute John walked in my house he was very professional then I had the techs in rolled out mats in and out in two days as was quoted furnace ,central air , tankless water heater and we are so happy Than you so much for honesty."
paul C.
london, ontario
"Item when we looking into was too expensive"
ms thomas T.
london, ontario
"On time. Polite. Knowledgeable"
simon W.
london, ontario
"great service, reasonably priced, knowledgeable technician."
fred T.
london, ontario
"Surprised that I was getting an AC inspection in JUly - usually rec'd in April or Earlier in advance of need"
stuart W.
london, ontario
"Arrived right on time. Identified problem and quickly resolved. Identified potential problems and age of air conditioner."
george H.
london, ontario
"did job quickly, efficiently and knowledgeably"
tony D.
london, ontario
walter L.
london, ontario
"Cory came promptly.Diagnoseed the problem quickly and fixed it."
mr pollard P.
london, ontario
judy C.
london, ontario
"Corey was so professional, great communication and quickly solved our fireplace issue."
gwyn H.
london, ontario
"Prompt. Clear communication. Knowledgeable."
dan T.
st thomas, ontario
elizabeth T.
london, ontario
"Very prompt service on a hot night."
lynn H.
belmont, ontario
parker J.
london, ontario
"I trust the rep from your co. did a thorough job."
dr. southern S.
london, ontario
"Jesse was exceptionally attentive to detail and knowlegable. In addition to regular maintenance he discovered that the air flow had been set too high to be able to function properly. It had been so ever since installation 10 years ago, and we had never been really satisfied with its function in spite of repeated maintenance. jesse reset the air flow and within 1/2 hour we could feel a difference and during the current heat wave it has functioned much better than ever before. Thank you, Jesse. I cannot imagine why this had not been detected during repeated regular maintenance over these years."
robb N.
london, ontario
"Corey super nice guy knew what he was talking about. I have had numerous extremelt bad rcperoences with the trades. This is npw the secomd time in a row that you folks have really impressed me"
jeff K.
london, ontario
"Technician was very prompt and courteous, and very easy to talk to."
lisa V.
st thomas, ontario
sharon L.
london, ontario
jeff C.
london, ontario
"Arrived on time - very courteous - and performed work required and did a very good job of it."
leslie D.
london, ontario
"This was the second company we contacted since our house purchase last week. We are new to Ontario and were VERY happy with Steves home and equipment assessment and his explanation to us. We have arranged to make our next service appointment with your firm and when needed, we plan to purchase furnace, a/c, and water heater from you. Steve was professional, very pleasant ( and entertaining!) We will be living in NS for the time being and renting this home until we can make the move. We are confident in our choice to do business with you."
george K.
london, ontario
"He was knowledgeable, fast and friendly"
john b.
london, ontario
"very satisfied"
john W.
london, ontario
donna R.
london, ontario
"This was the first time to meet Omar. He was very pleasant to talk with and seemed very knowledgeable about my equipment."
john S.
st. thomas, ontario
"He is very knowledgable about the product"
robert B.
london, ontario
"Josh was very polite and thorough doing his work."
douglas G.
london, ontario
david R.
london, ontario
robert S.
london, ontario
"Service was timely"
paul M.
london, ontario
"Service is great and high quality. The cost however is high. I have UV air filter kit which is expensive. I can find it online for $50 less than you sell it for. The past 3 years I have called and you matched the online price, but this year when I called you would not. I ordered the kit online instead, took me a few minutes to install."
mr turnbull T.
london, ontario
"The technicians were punctual, courteous and professional. In addition they were extremely helpful with explanations."
mike B.
st thomas, ontario
"Rob Did a great job He managed to figure out our fireplace fan switch You can send him again next year"
david W.
london, ontario
"Arrived on-time; called first; corrected fault quickly"
gary T.
london, ontario
"they responded quickly and arrived as promised."
peter R.
london, ontario
george V.
london, ontario
bob R.
london , ontario
"Craig was so helpful offering ways to improve our system efficiency and diagnosing a particular problem."
doug W.
dorchester, ontario
"Would have been higher, however we needed a follow up call as the a/c didnt work after the initial visit"
ms. lutfiyya L.
london, ontario
"The technician seemed quite diligent in his efforts. My only suggestion is that not assume that some of us are scared of the technology."
bob A.
london, ontario
"As usual with ALL of Roy Inch's service crew, Jeff was early, answered every question about our system and Nest Thermostat and finished including cleaning up ALSO EARLY!"
susie W.
london, ontario
"Reliable, dependable, knowledgeable"
mike D.
london, ontario
"Polite quick and ignored the disaster that is out basement"
connie H.
london, ontario
"The technician was great, very thorough."
david S.
london, ontario
"The technician failed to call in the order for a needed part before the office closed at 4:30, though I believe he knew about that before 4:30 pm. Then when the order was placed the next day, I was told that I would be called to schedule another appointment when the part came in. However, I had to call in the following day to be told that yes, the part had come in, but I hadn't been called. I think this combination of errors cost us an extra day without air conditioning on one of the hottest days of the year so far."
andrea G.
london, ontario
"Great technician, very knowledgeable and explained problem and solutions. Wish we had him for every service call; he also fixed some shoddy work done by one of your other technicians. My only complaint with Roy Inch is consistency - this tech was outstanding, some others are not and have performed poor quality work"
nicholas B.
london, ontario
"An installation date was set up very quickly as we were moving out of the house and the air conditioning had to be functioning before we left. The two technicians who were here worked quickly and efficiently."
shawn S.
london, ontario
"Josh was very helpful and professional. He had been on the go since noon when he finally was able to arrive at our house at 1Am he still had a smile on his face and got the job done.Very good employee.He even turned down a tip we were gonna give him and just.Im just doing my job.Thanks Josh."
louise S.
london, ontario
bruce B.
london, ontario
"Omar was thorough and explained everything clearly"
linda R.
london, ontario
"Technician was very professional and on time."
christine L.
london , ontario
"It took a long time to have estimate provided, but once we recd estimate ofbrepair, the job was done very quickly...sooner than we expected"
norm G.
london, ontario
"Having our Air Conditioner stop cooling in the middle of a heatwave caused much anxiety due to heart and breathing health issues for one of our family members. We greatly appreciated the fast same day service provided by Service Experts/Roy Inch & Sons. Thank you very much once again."
carol C.
londonlondon, ontario
"Cory is very helpful and polite, an excellent tech who knows his stuff. Always a pleasure to have Cory provide service on my a/c."
steve G.
london, ontario
"Telephone reps very helpful and managed to move appointment forward to better fit availability - service tech was on time and very personable and informative"
david S.
london, ontario
"quote too high"
ann K.
london, ontario
"Trouble was found quickly and the technician was really helpful explaining the problem. The technician was very polite and friendly. I would recommend Roy Inch to everyone. Thank you."
keturah R.
london, ontario
"Very polite, took time to explain."
ben L.
london, ontario
"Tyson called ahead and let me know he was on his way, showed up on time and ready to start, took the time to go over all the steps for the yearly maintenance. Tyson explained all the readings he got from the gauges and the multimeter and made me feel very informed, this was especially important because this was the reason I chose Roy Inch & Sons in the first place."
frank C.
london, ontario
"James was knowledgeable and got the job done quickly."
sophie M.
london, ontario
"Appreciated Audrey's well explained assessment for adequate cooling in our home. Her addition advice (insulating) and roof venting are very appreciated."
jeff C.
london, ontario
"Needed to have thermostat explained. As it is a new one took some time on my own to understand it."
adrian O.
london, ontario
"Technician was efficient, courteous, fair and took time to explain the options, costings etc. He seemed very honest (and I believe he was) which is very important to me."
chris C.
london, ontario
"Josh was very knowledgeable about our heating/cooling system and explained in detail what work was completed as part of our servicing call. He took his time completing the servicing and I never felt that he was in a rush to get to the next call. Josh also made some suggestions in terns of our system settings for a more efficient operation of the cooling system."
earl P.
st thomas, ontario
"very efficient and curtious"
jack Z.
london, ontario
ron H.
ilderton, ontario
"tech was on time.did a thorough job and explained things well. Our ac seems to be working more efficiently since his visit."
richard C.
belmont, ontario
shelly H.
london, ontario
elizabeth C.
london, ontario
"Thorough assessment, tech stayed very late on Friday before long weekend to make sure (previously unknown) problem with my AC was fixed, before long weekend."
gary B.
mount bridges, ontario
"Corey fixed the problem, but did a great job explaining what the issue was and why it occurred. He was professional and friendly."
lonna A.
london, ontario
"Corey was professional, knowledgeable and communicated what he was doing throughout process."
stephanie C.
london, ontario
"Everyone is always so kind and courteous as well as exceptionally knowledgeable. I like how extra time is taken to explain things and provide educational opportunities for what's going on, what needs to be fixed and how it should work."
hoffarth C.
london, ontario
"Kept to the scheduled arrival time, was quick with his assessment and very clear with next steps"
ms tucker T.
london, ontario
"Polite, punctual, respectful"
barbara M.
poplarhill, ontario
greg H.
london, ontario
"Omar did a thorough job of servicing our A/C unit & explained to us that everything looks good & is working well. We appreciated the fact we were called ahead of time. However, we booked this appointment in way back in the fall & it was scheduled in from 12-2pm but technician had 10-12pm written in at his end for some reason? It was ok in the end but please next time if we book something in for a specific time frame, have the technician come at the actual scheduled time. frame. Thanks."
wayne M.
st thomas, ontario
"Brandon has done our furnace/ac for a few years and we have had no problems."
rachael D.
london, ontario
"Marcus was polite, respectful and informative."
linda V.
london, ontario
"Thank you Jackson for the service of the air conditioner and furnace on Monday June 24. Not only were you very thorough, you were also pleasant, informative and very professional. I tried to compliment you on google, but unfortunately I am unable to sign in there. Thanks again"
larry N.
london, ontario
"the service tech Marcus de Simone was very professional and efficient Finished the service quickly and very good"
joyce M.
london, ontario
"The person who provided the service was very personal and competent."
ron R.
london, ontario
"Craig was Very polite & respectful. He fully booked explained all aspects of repair & invoice but also gave helpful tips to improve efficiency of A/ C"
brock F.
london, ontario
michael O.
london, ontario
"He was courteous and responded respectfully to questions."
ron G.
london, ontario
"I was surprised to get such quick help on the weekend"
kal Y.
london, ontario
"I wanted to know why this wasnt addressed in the first repair back in October and back then the compressor was working. So why did it fail now? In addition wheres the paid receipt which I paid via Visa card over the phone? You need to install a system which emails receipts of paid invoices as this also happened the first time. Keep up the great work."
jordan I.
london, ontario
joseph D.
london, ontario
"Trimmed bushes back around unit,polite, answered questions and put up with barking pug!"
edith A.
london, ontario
patrick S.
london, ontario
phyllis K.
dorchester, ontario
"Tyson was very courteous and completed our furnace and a/c tuneup in a very efficient manner."
ken Y.
london, ontario
"Technician arrived at the scheduled time and was courteous and performed the annual maintenance very efficiently."
john P.
london, ontario
"He did not let the rain deter him in any way to complete his task"
don A.
london, ontario
brian C.
london, ontario
"Marcus was very punctual in arriving at our home for our AC maintenance and completed the tuneup in an efficient and workmanlike manner. He fielded questions with confidence and was very familiar with the product and worked productively throughout his visit."
bill K.
london, ontario
mr thompson T.
st thomas, ontario
chris W.
london, ontario
dolly T.
london, ontario
"A very professional, thorough job."
gary S.
london, ontario
"Good response time Problem solved the issue"
lauren M.
strathroy, ontario
susan H.
london, ontario
"Professional and polite while in my home."
kartar V.
london, ontario
tom M.
london, ontario
"Thought he was informative and courteous."
mr misko M.
london, ontario
doug M.
london, ontario
"On time, pleasant explained the process. Enjoyed dealing with Greg."
lynda F.
london, ontario
"Quick response to my water problems."
cassandra H.
london, ontario
"Problem found, explained, and fixed well"
les W.
st thomas, ontario
"Friendly, efficient, told me what he was going to do, answered my questions and had covers on his boots for when he came in the house"
lynn B.
london, ontario
"Jesse did a few extras cleaned filter and the water condenser and gave helpful info in thermostat and the vents"
ken D.
london, ontario
"Very prompt, courteous"
bruce B.
london, ontario
pat C.
london, ontario
"I live in Toronto and made a follow up appointment for this past Saturday; got a call cancelling it and asked if I could come up to London on Sunday (Father's Day). I couldn't be there and arranged for my contractor to be there to let the tech in to take photos on Friday but noone was available"
bob Z.
dorchester, ontario
gary M.
london, ontario
jim G.
london, ontario
"Techie was polite and efficient"
naomi R.
london, ontario
robert W.
london, ontario
"He was prompt, personable, thorough, & left everything in good order. A pleasure to deal with. In comment on the last question, I stay with Roy Inch because they have always given me good service. I have not shopped around."
pamela S.
london, ontario
"Professional...knowledgeable...polite...efficient"
glen M.
london, ontario
"In my opinion he did a great job"
richard R.
london, ontario
"Jesse was very thorough and very polite."
john shaw S.
london, ontario
"Jason was very knowledgeable and happy to explain all our questions."
donna F.
london, ontario
"The technician was very friendly and knowledgable. He was explained everything"
marysue F.
london, ontario
mike B.
london, ontario
david M.
st thomas, ontario
"Courteous knowledgeable. Reviewed proper setup of electronic filter. In and out guiltily, quickly."
stuart S.
london, ontario
"Great detail"
shirley H.
london, ontario
"Always get fast prompt service"
mark wales W.
st thomas, ontario
wendy R.
london, ontario
"Corey was very friendly, courteous, and efficient. He let us know exactly what he was doing, why it was being done, and how long he would take. Couldn't ask for better experience!"
craig T.
london, ontario
"I expect a high level of professionalism, added value, information that I don't know, respect for my home and explanations. Corey hit all of these right on the nose."
barbara C.
london, ontario
"Jason was efficient, pleasant and helpful. Our A/C is now running smoothly."
winnifred L.
london, ontario
"Serviceman was very friendly, helpful and very knowledgeable"
david C.
london, ontario
"Craig was through, very capable and always gives us useful advice on how to better run our heating and ac system."
tracy K.
london, ontario
"The staff is always friendly, efficient and knowledgeable."
harold C.
london, ontario
john W.
london, ontario
"Marcus was courteous, thorough and explained what he was doing all the way through."
louise S.
london, ontario
"Jason was professional and very competent."
nancy M.
london, ontario
"Thorough"
gary H.
london, ontario
"Happy with meeting and purchase of product"
frank R.
belmont, ontario
"Tyson was thorough, answered enumerable questions from my husband and our granddaughter. He made sure we knew what the charges were and why. Cleanup was impeccable."
kate D.
kilworth, ontario
"Jason provided guidance on optimizing the A/C with the existing systems."
jane E.
london, ontario
"Jason was professional, courteous, provided helpful information, answered all my questions , did a thorough inspection, tune up and clean."
sharlene M.
london, ontario
"Corey at Roy Inch has serviced my furnace/air conditioner in the Spring for at least 3 years. Always a pleasure to have him in my home. Polite, knowledgeable, happy to answer my questions. Will continue to ask for him in the future."
lynda P.
london, ontario
"Robs workmanship was apparent!"
jim R.
london, ontario
"Thoroughly competent worker!"
mr patroch P.
london, ontario
karen W.
london, ontario
"Marcus was polite and efficient ."
maurice R.
london, ontario
barrie W.
london, ontario
"great technician, very communicational with our needs."
patti L.
london, ontario
"Jesse explained every thing he did and why"
willa E.
london, ontario
"Jesse was thorough, professional and pleasant. He explained everything after he had finished and left us with excellent information regarding options going forward."
david C.
london, ontario
"Friendly, efficient,respectful in telling me how I could do better with changing filters:-)"
mandy L.
london, ontario
"Friendly service, knowledgeable!"
marco D.
london, ontario
"Corey has shown he understands everything about our heating and cooling sysytem. He was the first one to have us enjoy the humidifier as supplied with the furnace. It took many years for us to find out that the sysytem can work well if serviced correctly."
gord H.
london, ontario
"Corey, the technician was very professional and knowledagble. The work was efficiently and effectively without any mess. Very clean work. Much appreciated."
harry H.
london, ontario
"Craig is knowledgeable about my A/C, and suggested I consider upgrading my Service Agreement in the Fall when it comes due. If I had any questions, he was willing to answer them. Besides being friendly, he is polite and considerate of the working surroundings."
duncan M.
london, ontario
"Service was very slow, and only dealt with the indoor units. I don't think any service was done to the outdoor compressor. When the tech finished, it took nearly an hour to complete the paperwork."
ken N.
london, ontario
mary B.
london, ontario
linda H.
st thomas, ontario
donna J.