Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 5,378 Reviews
darling M.
london, ontario
"Friendly knowledgeable advice and service."
angela B.
london, ontario
"On my annual service maintenance (which I pay a contract for each year), Matt had to condemn my furnace for leaking CO outside. There was none in my house. While I totally understand his ticket was on the line (and he was wonderful and so apologetic), I was shocked that there was no "action plan" on what to do on one of the coldest nights of the year besides "we're shutting it down". There was no attempt to diagnose the problem. Was it inappropriate combustion? Heat exchanger? Why jump right to a new furnace? Add that to the expectation that a single woman will be able to figure out purchase options, payment options in a few hour turn around during COVID lockdown in -17 degree weather was unreasonable. It was going to be -20 every night that week! And no one generously offered a heater. I could get one if "you purchase a furnace from us". I was appalled as a regular customer on a maintenance contract. Another company spent 1.5 hrs here to diagnose the problem AND offered a heater AND checked up on me the next day. A company I had no affiliation with. A company that I will now recommend to everyone. I am also shocked that your advantage plan charges over 3x the price of the furnace over 15 years. I think of all the struggling families and on an essential product, someone can't live without. That is not community-minded and is super disheartening that a company would take advantage of families in a time of great need."
carol J.
london, ontario
"It was same day service for something that could have waited.I just didn't know what I should have done so called any way."
sam R.
london, ontario
bill L.
london, ontario
"The Team of Gentlemen that came and worked here were very perfessional and worked to our best interest and explained everything to us and made sure everything was cleaned up before they left"
pete B.
london, ontario
"Excellent service and friendly technicians. Answered all our questions. Great job cleaning up and very knowledgeable."
kate V.
dorchester, ontario
"Friendly & informative. I did ask that they not drill anything from 1-2 as I had an important meeting & it was a bit loud though. They thought they'd be done by 2 but were not."
bruce B.
london, ontario
"Tom is a very nice guy who had helpful suggestions about resolving my leaking tap problem."
harold D.
london, ontario
glenn M.
london, ontario
"Josh did a great job"
keith R.
london, ontario
elizabeth S.
london, ontario
"The problem was dealt with quickly and successfully I am back cosy and warm in my house."
doug M.
london, ontario
"Service was prompt. Knowledgeable technicians. Personable techs. Job completed quickly and competently."
john M.
london, ontario
"Thorough workmanship. Good communication"
barb S.
london, ontario
"Both were friendly, wore mask, foot protection and answered my questions."
marnie S.
arva, ontario
"The technician was thorough and friendly. He explained what he did and answered our questions."
marion K.
london, ontario
"Woke up to freezing house on Thu. (-13°C outside) Jason arrived within 90 mins of my phone call, followed by Murray - new furnace needed. Team Inch arrived first thing Sat. new furnace installed and heat back on again by early afternoon. Everyone played their part most efficiently, thanks to Peter Inch and ALL the Gang"
brian G.
london, ontario
"the issue was periodic and did not occur when technician was here."
guillermo R.
london, ontario
"The repair guy told me everything and advise on how to keep the equipment running good"
david law firm F.
london, ontario
"Service techs arrived promptly, quickly diagnosed and fixed the issue, and communicated to us why the issue occurred and why they have prevented it in the future. Perfect communication."
brad C.
town of plympton wyoming, ontario
"Sales and technicians very knowledgeable, polite, and cleaned up after them selves so you would never know that they were there"
alana T.
london, ontario
"Having Jason servicing the furnace every year has been great Excellent technician"
robert V.
london, ontario
"Was happy someone could come out on short notice and was able to fix the issue right away with the proper part already in stock in the truck"
tony L.
london, ontario
donna B.
london, ontario
"He found and fixed the problem and didn't diddly dally around. He explained what he was doing and what he was doing to remedy the problem. "He done good""
gudrun P.
london, ontario
"The service was great, the technician explain everything do us, great service."
judy P.
dorchester, ontario
"Prompt..did his job..polite..helped us with warranty..knew his job"
stephen B.
london, ontario
"Steve, the sales representative provided a very clear understanding of the nuts and bolts of heating and cooling. It turns out our A/C unit was underpowered. He recommended a system and it has made summer and winter so much more comfortable in our home. The installation technicians, were very polite and efficient. I knew I could trust their workmanship by how clean they left everything. We are very satisfied!"
gerald M.
london, ontario
"Response time was under 90 minutes. Josh our technician knew after asking us 1 question the reason for our problem and resolved the issue promptly. Service always done professionally, safely and with respect to our home."
michelle K.
london, ontario
"Representative was thorough and professional"
dave S.
port stanley, ontario
ruth W.
london, ontario
"Very polite and honest. Helped us out with the problem that we were having."
andy L.
london, ontario
"Came when said, did what said and in a considerate manner."
jim B.
london, ontario
"At the outset, Tom seemed to be rushed and in a hurray to move on to his next appt. Matt, his apprentice was relaxed and eager todos good job"
ms sandles S.
london, ontario
"Very knowledgeable and always explains every thing about why or how things happened"
darren dam D.
london, ontario
james H.
london, ontario
"Whe was polite, knew what he had to do, asked is we had a date for our air conditioning check"
george T.
london, ontario
"Josh phoned to let us know what time he would arrive. He was here on time. He was very pleasant to deal with!"
ron S.
sarnia, ontario
"Arrived on time and wore a mask. I wish the billing situation was fixed."
kevin P.
aylmer, ontario
"Got Appt right away, when we called. Tech was on time, efficient and courteous."
tim B.
london, ontario
"They were very efficient, friendly and explained to us about our installation. Used mats in the house and stairs to the basement. Very satisfied."
larry M.
london, ontario
"knowledgeable and friendly"
ron L.
london, ontario
"pleasant and informative"
james B.
london, ontario
"Charged me.$350 for a job I paid $80 for two years ago"
maggie H.
london, ontario
steve M.
london, ontario
"The service providers were friendly and efficient. They recommended a maintenance check, which we did."
rick D.
london, ontario
"your Tech. was very helpful and explained what he was doing it was very informing"
wilson N.
ilderton, ontario
mrs varnell V.
london, ontario
"Ryan provided excellent service in a timely manner. He identified issues and alternatives for us to consider. he performed his work efficiently."
robert B.
london, ontario
"On time answered all questions kept area clean explained problem Well done even with many more calls to do"
linda P.
london, ontario
"Better communication with office. On appointment dates."
al M.
komoka, ontario
eva S.
london, ontario
"Rob was very thorough and great at explaining what he did to fix our gas fireplace and suggested having a thermostat to control it in case of a power failure."
gayle S.
thorndale, ontario
"Provided good information relating to the service and upkeep of the appliance being serviced."
greg T.
london, ontario
david S.
delaware, ontario
"Amazing service, knowledgeable technician. Very effecient and kind."
rick D.
london, ontario
"professional, prompt and knowledgeable service"
john V.
london, ontario
"The timing for parts was problematic 5 days in the winter is not ok"
doug W.
dorchester, ontario
"ontime, good communication, friendly effecient service"
kjeld H.
london, ontario
"Matt was on scheduled and did an excellent job. He explained everything he completed to my level of understanding."
dorothy F.
london, ontario
"What started out was to replace Flapper in Toiet tank Tom said I needed a new Fill valve $177.00 Feb 03 21.He did not replace Flapper.So I called Roy Inch again.He came this morning Feb 05 21 put Flapper in Toiet would not stop running.Tom said I need a Toiet tank rebuild $251.00 and would have to order the parts.So I am left with a toilet that won't stop running I had to turn it off.Very upsetting.This is the first time this happened I always got good service.I wish he had told me in the beginning that I needed a toilet rebuild."
mark M.
st thomas, ontario
"Fast, friendly and professional service."
greg T.
london, ontario
gary D.
london, ontario
"We are seniors with no heat since February 3 and are still waiting for the part. I know that you are doing your best but it's still nippy!"
sara/tim S.
london, ontario
"He was so kind and approachable, I trusted what he told me, I didnt feel sales pressure. He was such a professional. If matt is representative of a typical roy inch employee, then you have earned a customer for life. As well, I have shared how excellent his customer service was with everyone Ive spoken with."
alysia P.
london, ontario
"Very helpful when I called to book. The technician that came to our home was very knowledgeable, helpful, friendly, and honest."
marion F.
london, ontario
"Very informative, quick, polite and cleaned up after themselves"
nancy M.
london, ontario
"He did everything he could to insulate the water tank pipes and fix the door."
pat B.
belmont, ontario
"We had two technicians out to deal with our furnace problem. The first technician got us up and going for heat, however our issue appeared to be with the furnace not reacting to the thermostat commands. \the second technician (Rob) was awesome and spent the time to fix the problem rather than just replace a part which would not have resulted in a fix anyway."
birgit P.
london, ontario
"Very professional"
robert P.
st thomas, ontario
"The technition very quick and efficient.."
ann K.
london, ontario
"They were very courteous and answered a couple of questions I had."
ninian M.
london, ontario
"Man from Forest was efficient and pleasant."
tyrone P.
london, ontario
"very thorough and considerate technician"
grace L.
london, ontario
annie O.
london, ontario
"Mike was very knowledgeable, and friendly."
jane W.
st thomas, ontario
"Craig answer a few questions I had before he started about the filters I had and he gave a suggestion about the HRV"
judy C.
st thomas, ontario
"Appointment went well."
steve H.
london, ontario
christines C.
london, ontario
"Greg was knowledgeable, personable and completed to work quickly."
jay J.
london, ontario
"Great service and very informative"
lorraine M.
london, ontario
nancy M.
london, ontario
lewis/karen A.
london, ontario
"Craig was very pleasant and even went as far as to re-arrange things in the fireplace after cleaning so that it would have glowing embers."
jesse/jenn L.
london, ontario
patricia S.
london, ontario
"Craig's changes and suggestions worked to make my heating much more comfortable and quieter"
matt T.
london, ontario
"Mike was awesome! Well organized, friendly, on time."
bill P.
london, ontario
"Quick, efficient, on time for appointment"
michelle R.
denfield, ontario
"Polite, professional and courteous service, as always"
richard B.
london, ontario
"Steve provided information and a well priced quote. Gar did the installation and provided good information on the product and how to adjust in different seasons."
charlie D.
st thomas, ontario
"Good communication and left everything clean."
ms surtees S.
london, ontario
jaime R.
london, ontario
"Sales Associate Steve was great, he was very informative and helpful through the process. There was a little bit of miscommunication regarding installation (I did not want a vent put in my bathroom as it was newly installed tile and I didnt like the location of the vent) but its already done so cant go back. I also was surprised the technicians didnt use drop sheets or tarps while doing some of the cutting. I found sawdust, metal pieces all over the basement. I understand it is a dirty job and there will be a little bit of a mess, I suppose I just wasnt expecting it to be as much as it was. Its Just a bit frustrating to find tiny metal pieces in my washing machine which will cause damage. May be a good idea to inform customers to put covers on their furniture,etc before installations as to avoid them having to clean sawdust and metal shavings out of furniture and carpets."
patricia G.
london, ontario
"Arrived on time, polite, wore mask and booties."
brian S.
london, ontario
"very efficient and helpful"
maurice R.
london, ontario
craig J.
london, ontario
"Service technician was efficient and effective, answering my questions. He wore booties over work boots in our house. The reservation agent told me there would be no charge; but as I suspected we did prepay next year in advance."
timothy L.
london, ontario
mike S.
st. thomas, ontario
"Tech was very efficielcient, knowledgeable and passed on a couple of tips."
john C.
london, ontario
"Took the time to solve a situation that I was unaware of"
bev C.
london, ontario
patte A.
london, ontario
"We recently had a new Lennox furnace and air conditioner installed and appreciate the informed assistance by Murray Stark in choosing the system to best serve our needs, and for his personable and ongoing support. The installers also far exceeded our expectations. From their arrival early in the morning they were hard-working and diligent, ensuring that we would have heat later that dayappreciated in January. We were impressed with the whole team who were efficient, always courteous, and respectful of us and our home. Kudos to Brandon Inch who returned the next day to complete the A/C install. As always, we are very pleased with the work done by this company, and we love the new system."
denise S.
london, ontario
"Matthew was very respectful of me and my home when he arrived. He was also following protocol for COVID which I greatly appreciated since I'm nervous having people into my home right now. I was very impressed with his thorough investigation. He discovered an issue that would have shortened the life of my furnace that I just purchased with you in 2012. So I was very grateful. He also took the time to explain the work he did which I greatly appreciated. I purchased both my furnace and AC 8 1/2 years ago from Roy Inch & Sons and have your technicians come twice a year. I also have my ducts cleaned every 3 years by your company. Your staff is always a pleasure to work with and I feel safe having them in my home. I also appreciate your reception when she calls to make appointments with me. She is absolutely lovely and always helpful. You are an amazing company to work with and I appreciate you. So thank you."
henry B.
london, ontario
"service person was prompt, friendly and efficient."
brock F.
london, ontario
"on time, articulate, clear, focused"
linda F.
london, ontario
"He was very helpful,arrived on time ,clean up after him self couldn't ask for a nicer guy."
susan A.
london, ontario
joseph D.
london, ontario
"Very friendly, answered my questions, made suggestions as motor is getting noisy . Wore mask"
barbara K.
london, ontario
"Very good job, and a very pleasant man."
susan S.
delaware, ontario
"Efficient, tidy, explained things when necessary"
fixedright A.
st thomas, ontario
"Quality job and cleaned up after."
jason W.
dorchester, ontario
"The guys put some protective carpets, were friendly, kept us informed and updated and cleaned up thoroughly."
robert L.
london, ontario
"Tech was awesome"
sarah H.
london, ontario
"My furnace shut off at 11pm on a Friday night and it was running again within 2 hours. The team was very responsive and the technician had the required part and was able to fix the issue."
megan W.
london, ontario
"My problem was solved. But the problem seemed to be created by the previous tech. Also, there seems to be an issue with your folks on the phone 1. Before my visit last week (the first visit) I returned a call to do the COVID check and you asked about changing my appt time. When I returned the call, the person on the phone thought my appt was at a different time and for a different service. The next morning, the day of the appt., I got a call because you didnt think Id called back. Obviously, there was confusion about who I was when I called. 2. When I called about the problem, first I was told this was a problem for a plumber (?!). Then I convinced the person I was talking to this was a furnace issue. 3. When the tech arrived her thought he was coming for a completely different issue so I needed to explain it again. 4. The next say I got a call from you asking about when you could come, you did not have a record of my service."
james N.
london, ontario
"He was very professional"
kirby I.
london, ontario
carter M.
london, ontario
"When I thought he was done, he went back and looked at the humidifier which was not working at 100%. Also, I had just came home from major surgery, and he was able to do everything without me needing to locate things for him...even turned off the lights so I didnt have to do stairs"
james K.
london, ontario
"Richard was absolutely fabulous! From the minute he arrived. He covered his boots, he was wearing a mask, polite and he got right to work no small chitchat. He solved the problem and you could see he was very knowledgeable with his task at hand. I wish all servicemen were like Richard."
laverne M.
london, ontario
"I found them to be courteous and professional. They were willing to answer any questions I had."
peter/lynda S.
st thomas, ontario
"I thought he did a very good job. I don't know what a "10" would look like."
naushin V.
london, ontario
"Ryan was an absolute superstar. He explained exactly what he was doing to my husband so if we have the issue again, we know how to troubleshoot. He was patient and very kind."
eric F.
london, ontario
justin F.
london, ontario
"Great service"
william g. P.
london, ontario
"Brandon was very polite, friendly and explained how he serviced the unit. He had removed a active mice nest. I asked to dispose of it and Brandon had bagged and put it in his vehicle and cleaned the area. I wouldnt have known if not told. Brandon informed us about our unit and that in the future we would require a new unit. The company would service the ac unit as long as they could but because of its age and freeone it would eventually need to be replaced. Brandon spoke clearly was easy to understand. Hope to have him for service work in the future."
jim B.
london, ontario
"efficient, effective, and polite"
laure S.
london, ontario
"I don't understand why I was charged so much for the part. Calling around afterwards the average PART PRICE WAS SIX TIMES LESS."
fay metz M.
petrolia, ontario
"the techs were kind, thoughtful and knowledgeable,"
fred R.
london, ontario
"Although usually very satisfied with your service, in this case two things were missed: 1. They forgot to plug the water heater back in when they were done so we had no hot water the following morning. 2. They installed a battery back up for out sump pump but did not plug that into the AC so the battery was not charging. Good thing I checked or it would not have worked if I needed it."
cathie P.
london, ontario
"The gentleman was courteous, polite and helpful. He was respectful of my house and answered my questions."
joann G.
london, ontario
"The technician was pleasant, efficient and explained the problem to me"
stephanie N.
london, ontario
"Craig was very friendly, respectful, informative, thorough, and helpful - an excellent representative of your company."
james M.
london, ontario
grace B.
london, ontario
"Very courteous, thorough, careful"
ken C.
london, ontario
"very positive attitude, explained everything he did very clearly"
jane M.
alvingston, ontario
atoshim W.
london, ontario
jim R.
london, ontario
"Stephany provided a thoroughly professional service."
mr defreitas D.
london, ontario
"Explain what was happening with the machine"
catherine M.
london, ontario
"Quick, courteous, good communication skills, efficient, good natured."
anthony N.
london, ontario
"The technician, Brandon Baldwin, was very professional, polite and thorough. Kindly note that I have a service/maintenance contract for heating plumbing with another company but they do not service gas fireplaces....that is why I contacted Roy Inch & Sons."
lawrence D.
london, ontario
"Everyone I dealt with from Roy Inch was very courteous and knowledgeable about the product and service"
james M.
london, ontario
"Technician called before coming, arrived on time, took his time to ensure a great service call and took the time to explain everything he did during the servicing."
audrey L.
london, ontario
"Rob Moser was very personable and provided me with excellent service. He was very knowledgeable of the products he worked on and gave suggestions as to how to improve their operation."
tobi M.
west lorne, ontario
"Steve was knowledgable, was able to answer questions, was friendly and listened to me. By that I mean he heard what I said and didn't try to sell me something I didnt want. The crew of 4, came for 4 days and worked. They were polite and friendly. I was made aware of 2 small unfinished portions of the job and was told they would be completed when the parts came in. They didnt have to tell me that! I never would have known anything was missing. THAT is integrity."
steve P.
london, ontario
"Plumber went above and beyond to do the best job."
ron C.
st thomas, ontario
"Prompt arrival, friendly, thorough investigation, very willing to share details, efficient work, well equipped, "Covid aware","
ernst H.
port stanley, ontario
"A total professional"
lorne J.
london, ontario
"We were disappointed that the technician did not have the right part for the repair. We had sent a picture of our top to your office and trusted that they would determine which part was required. The technician didnt realize that a picture had been provided. As a result the repair requires two trips."
liz D.
london, ontario
"Fixed my problem, explained everything. very efficient!"
leah W.
london, ontario
"Courteous, good folllow up regarding ordering parts."
doug D.
london, ontario
"On time. Clean, helpful"
tracy A.
london, ontario
"The tech was friendly, put disposable coverings for his boots. He kept me informed on everything he was doing."
marj P.
london, ontario
"Could'nt be any better. Friendly, mannerly. Phoned and here within time frame he said."
tom W.
london, ontario
"Technicians were very professional, polite and pleasant to deal with. They are experienced, proficient and seem to have a high degree of product and service knowledge."
mr harris H.
london, ontario
"Mike arrived early and was very friendly and professional. Very informative about my options and helpful in making a decision .Andrew was also helpful when I talked to him about ordering the part."
glenn G.
london, ontario
"Professional, friendly"
mary D.
london, ontario
sylvia K.
london, ontario
tricia F.
st thomas, ontario
jonathan H.
tillsonburg, ontario
brent E.
ilderton, ontario
"Our service request was responded to promptly, the work was explained and an estimate provided prior to commencing service."
paul L.
london, ontario
"great service & the tech was very knowledgeable."
warren S.
st thomas, ontario
wilhelmina V.
london, ontario
tamara R.
strathroy, ontario
margaret T.
london, ontario
"I gave a 7 because the first chap that came did not really fix the problem but Rob Moser came today and had it sorted in about 10 min.......so I would give him a 10! So the rest of my ratings are going to be based on Robs work. He was great!!"
john R.
london, ontario
"Prompt, efficient service"
mark R.
london, ontario
"Your technicians were polite informative and efficient"
david A.
london, ontario
"First tech resolved issue quickly. Second tech installed part with no difficulty"
margaret B.
london, ontario
cathie P.
london, ontario
"The guys that came were professional and I felt very confident they would solve the problem with my furnace. My only complaint was being left on hold for over an hour, my part came in but was found only after I called and for a part that breaks down commonly why would the company not keep any in stock rather than customers going one to two weeks without heat in the winter."
elizabeth G.
london, ontario
"The technician was very courteous and knowledgeable."
kevin H.
london, ontario
"Matt was the second tech this year given bad information from the office before arriving. Came close to missing both appointments because of that. Matt was more than willing to listen to my questions and answer them. lengthened his visit by a bunch. (hope his wife is forgiving). I liked that he was fussy enough to do stuff the way he'd want it done in his own home. The fire place looks amazing and gives off a delightful amount of heat. And its REALLY REALLY nice not having to put up with techs that are just there to up sell. I hate upselling. He came. He adjusted. He cleaned. He lefted no trace. He went home. And as much as the Little Inch did a fine job on the A/C in the spring, i'd certainly welcome Matt back"
betty S.
strathroy, ontario
scott C.
london, ontario
"Matt was thorough, worked diligently, and explained what he was doing."
rick R.
port stanley, ontario
"Matt was very polite and great with my dog. He seemed to be very capable."
dorinda G.
london, ontario
serbo D.
london, ontario
"Very knowledgeable and professional person."
dan A.
london, ontario
"Didn't give a 10 because I am waiting for a quote for a new furnace"
jessica R.
london, ontario
"The technician was very knowledgeable and friendly to deal with"
marion R.
london, ontario
"Both fellows worked quickly , but carefully ....always explaining what they did and why ....or explained what they had to do and the cost . Well done !"
jim K.
st thomas, ontario
"very knowledgeable and explained everything"
manny L.
st thomas, ontario
susan B.
ilderton, ontario
shiraz K.
st thomas, ontario
"On time, efficient, and professionally done"
leonard H.
lambton shores, ontario
"Same day response to temperature alarm"
gary O.
london, ontario
"Tech was on time, friendly and took me through the process he used to diagnose issue"
evelyn M.
aylmer, ontario
"Knowledgeable and efficient.Explianing all they did"
frank U.
london, ontario
"knowledgable"
shelley W.
london, ontario
"I really don't have any issues service wise, I just wish the cost was lower."
jennifer M.
london, ontario
brian B.
london, ontario
"Very professional and efficient. Explained things well."
susan H.
london, ontario
"I wasnt there but my son in-law was"
bill Z.
london, ontario
elaine M.
london, ontario
"Came out quickly very polite, knew what needed repair."
kelly K.
london, ontario
"Arrived on time, efficient and did a good job. Friendly"
ron W.
london, ontario
"Your tech suggested replacing the gas valve and 2 pressure switches for $1500. We had a competitor attend and they cleaned the blocked drain trap that was causing the pressure switch faults. We would like our "Fault Locate Charge" reimbursed. (as your service is guaranteed). Incompetent or a ripoff??"
donna M.
london , ontario
"The service technician knew the furnace was under warranty as I told him it was just 4 years ago put in brand new and he still charged me for the part that was needed. The bill was not clear at all! Nothing was itemized as hourly rate, part charge or anything so it is not clear what the charges are for. Very poor."
michelle K.
london, ontario
"Technician very effiicient & respectful"
tyler S.
london, ontario
"Seemed to have fixed my drain issue! Said he was going to see if he had a spare washer for my washing machine hose, but never mentioned it again. Still very satisfied though."
wayne S.
st thomas, ontario
"Professional, courteous,knowledgeable technican"
john C.
london, ontario
"Excellent service."
ruth W.
london, ontario
"Service was excellent. Came on time. Explained everything that he was doing in detail. Very polite and professional."
corey W.
london, ontario
"Very professional, informative highly recommend Scott and the Roy inch team"
murray T.
london, ontario
"Techs were unable to finish the job because of a small leak where the water line to the frig and ice maker connect to the water line. A work order was to be issued when they returned to the shop for a plumber to return to fix the issue.Other wise they did a great job."
gary C.
london, ontario
"Timely and cost effective service"
jodie K.
london, ontario
linda R.
london, ontario
richard O.
london, ontario
kathy C.
london, ontario
"Furnace maintenance and never touched the thermostat"
patricia T.
london, ontario
"Professional and courteous, fully ensured the problem was fixed and not just the symptoms"
bud W.
st thomas, ontario
"This young man was very capable. He was determined to find the issue and get it fixed. It was a very tiny leak in a very tine piece of the equipment but he stayed with it until it was found, then took it apart with expertise and repaired it with outstanding ability!"
art B.
london, ontario
marilyn R.
london, ontario
"Personable , competent and efficient"
sandra M.
london, ontario
carole A.
london, ontario
"We have come to expect the techs from Roy Inch to be very knowledgeable and professional and helpful and Scott and Nick didn't disappoint."
dana H.
london, ontario
"The technician was just totally competent, knowledgeable and professional."
duane S.
london, ontario
"Danielle and the techs were very professional."
jason S.
london, ontario
"Great communication; I was always kept up to speed with appointment changes and all people I've dealt with have been excellent."
jared D.
london, ontario
"This is tough because the technicians we dealt with were professional and courteous, as was one dispatcher (Patricia) but other logistics that happened on the back end and our interactions with one of the other dispatchers (Diana) were really disorganized, dismissive and disappointing. The lack of follow through could've resulted in further damage or harm. In the end I do appreciate that efforts were made to make things right."
dolores R.
london, ontario
carol F.
london, ontario
"Very friendly and took their time to do the job right."
paul F.
london, ontario
grant M.
london, ontario
"Bob completed a fireplace service on our Majestic gas fired unit. He explained why our unit was not operating and what he would have to do to have it operational. He proceeded to disassemble the unit, clean the unit and check the system before putting it all back together.. He checked for CO2 leakage. He explained to us how to operate the unit. He was very careful of our furnishings and left the fireplace area spotless. He gave us his card and explained that should we have questions regarding our furnace and AC systems your firm would have someone who would address our questions. I should mention that we had to reschedule our appointment and this was well taken care of by your staff. I would recommend your firm as a result of our very positive service interaction."
amjad K.
london, ontario
"Friendly technician, was new to job so wasn't confident on some answers (i.e. pricing, which is important). After paying extra for cleaning, and technician left, found mess in sink and on floor. Poor professionalism, especially for price I paid for services."
sherry F.
london, ontario
"perfect advice on what to do while waiting on part."
victoria S.
belmont, ontario
"professional, curteous, friendly"
lynn D.
london, ontario
"Because the service technician went over and beyond his duties and spent a reasonable amount of time to insure our furnace would be running all winter long"
penny G.
london, ontario
laurie O.
thamesford, ontario
sandy S.
london, ontario
"I believe everything that needed to be assessed was properly assessed. I think the part that was replaced needed to be replaced. We have a strong history of excellent, knowledgeable and experienced techs from you. We didnt get that this time. Our tech appeared to have the bare bones knowledge necessary to tune up the furnace. He acknowledged that hes new and only been in the role since May. Everyone needs to learn, and I can get that apprenticing him with a more experienced tech could be challenging. But you sent out two techs to install our hot water heater, and two techs to install my mothers new furnace after I referred her to you. We just bought this house and it has an HRV that our last house didnt have. So I asked a few questions. He looked HRV up on his phone and then the answers left me more confused. I was going to ask him to take a look at the gas fireplaces. But Im pretty sure I just need to swap out the switch on one of them. One of your techs let us know about that at our last house. I wasnt confident enough in this tech to bother asking for any reassurance from him. My emailed receipt was for a zero balance and was for the hot water heater. However the service provided was a furnace maintenance. The paper bill was accurate. My postal code was wrong. I updated that on this survey."
james E.
london, ontario
cheryll J.
london, ontario
"The technicians called ahead, came on time, were polite and friendly, and worked with minimal mess and disruption."
melissa G.
london, ontario
"The only hiccup was the original appointment I book for early November 2020 (booked in August 2020) was never recorded on your end so when the tech never showed and I called to find out why not, found out there was not appointment booked."
philip S.
london, ontario
"competence"
tom H.
lucan, ontario
ari P.
london, ontario
rob C.
port burwell, ontario
"Friendly tech and cordial"
brenda W.
london, ontario
robin T.
london, ontario
"The technician took his time and explained what he was doing."
jeff P.
london, ontario
albert L.
london, ontario
"Efficient/explained everything/"
ken M.
london, ontario
"Prompt response to my initial inquiry as to ''no heat'. and to speed of installation and in giving me understandable operating instructions,"
brian M.
london, ontario
"Very courteous, professional and knowledgeable"
gina P.
london, ontario
"Craig was friendly, courteous and professional. I was impressed with his knowledge and the way he explained what he was doing with respect to maintaining our furnace."
ron S.
london, ontario
"On time. Friendly. Efficient."
mike M.
london, ontario
"Scott has been here the last two visits and has done an excellent job. He is very professional and personable. He takes time to inform me what he is doing and gives good advice. The only downside is, when I try to book an appointment online I haven't gotten a response until I make a phone call. I usually wait 2 days for a response and then phone it in."
john shaw S.
london, ontario
"The technician was knowledgeable and efficient in his work."
vernon P.
st thomas, ontario
"I answered this and now it is gone.??"
siegfried B.
london, ontario
"Craig Hern was professional, polite and very knowledgeable. The repairs were done quickly and to our satisfaction."
susan R.
london, ontario
"On time, friendly & professional, observing COVID-19 protocol. He was very thorough & answered all my questions"
george H.
london, ontario
"Installers were on time and completed the job professionally. They provided necessary information and answered all questions."
nancy H.
london, ontario
"It was a regular maintenance visit and I have no reason not to be satisfied."
christine M.
london, ontario
"Very thorough, polite, discusses what he is doing and neat"
linda M.
london, ontario
"This technician was courteous, professional and thorough."
ron C.
london, ontario
"Happy with furnace work. Guys knew before they came that I wanted pipe vibration from hot water tank fixed--you installed hot water tank. They were not able to complete this task and I have still heard nothing about getting this corrected. Disappointed that I could not find any coupons."
mr dix D.
london, ontario
"I think your prices are TOO high"
david F.
belmont, ontario
pamela G.
london, ontario
"Technician came after hours and solved the problem in minutes"
norm C.
london, ontario
"You guys were great. Took a long time to get the toilet part by you folks ordered from Kohler - which we acknowledge is not your fault but that of Kohler. and Covid19."
dale H.
london, ontario
"one of the techs had his mask down off his nose at the end. Otherwise both were very professional, clean and did a great job. Otherwise totally 10."
yolanda C.
st thomas, ontario
jack H.
st thomas, ontario
"Tech was very professional and answered all my questions"
anthony W.
london, ontario
"Service was professional on time and options explained"
shannon K.
london, ontario
"Excellent and informative service."
al M.
komoka, ontario
beattie B.
london, ontario
don T.
london, ontario
"Mike was proactive and replaced our thermostat because he was getting inconsistent readings."
stephen K.
london, ontario
"People were courteous and checked everything."
derek B.
london, ontario
lorie V.
london, ontario
"All services asked for were done in a friendly & efficient manner"
terry H.
west lorne, ontario
"Excellent as always"
vickie D.
london, ontario
alan G.
st. thomas, ontario
"Brandon answers all our questions, is efficient and likeable as well as professional.A great combination of attributes."
tim B.
london, ontario
"Very friendly, answered all of my questions, discovered that the humidifier has not been working since the original instal3 years ago."
sandy H.
london, ontario
"polite cordial and knowledgable"
harold C.
london, ontario
jean H.
london, ontario
"Our service expert Greg was so professional and knowledgeable with several plumbing issues we had.. He had a solution on each issue very quickly and explained every repair before he fixed it. Great pricing too."
nancy D.
st. thomas, ontario
"Brandon is very friendly and knowledgeable. We always hope its him when its annual service time!"
pat C.
london, ontario
"Friendly, thorough job, explained and answered questions"
mrs anderson A.
london, ontario
robert B.
port stanley, ontario
genevieve M.
st thomas, ontario
"We were very pleased with the work Tom did. We even thought of calling to let you know!"
allan M.
london, ontario
"Furnace tuneup, furnace sales meeting and furnace installation all were first rate."
darlene L.
london, ontario
"Tom was very professional and told us exactly what the problem was and how it reschedule so it can be fixed probably."
roger S.
london, ontario
"The attention detail by the Tech great! He was on time, polite and courteous. We have had this tech before and same program and he is by far your # 1 Service Techs."
paul W.
london, ontario
"The technician explained everything to us very clearly, and the fee charged for his service was reasonable."
elaine M.
london, ontario
"Tiffany very thorough re sales. Jason was able to tell us. No need for a furnace just yet."
melinda R.
port franks, ontario
"Sales and installers were beyond excellent. Your service is unparalleled. Courteous, thorough work, went above and beyond."
dianna H.
st.thomas, ontario
"Because the technician are the only good thing Roy Inch has going for it"
frauke M.
nairn, ontario
"I would actually give the 2 guys who installed our heat pumps a 15, they were unbelievable good. After everything was done they even cleaned the area where they had worked. well this had never happened to me before, so I am really impressed."
richard B.
london, ontario
"Prompt knowledgeable and personable"
harry & J.
london, ontario
dianne F.
london, ontario
warren J.
london, ontario
"Prompt, efficient, very polite and an installation well done!"
chris B.
london, ontario
"Scott and Nick were very professional."
mr lindenburger L.
london, ontario
"good work"
greg S.
london, ontario
"Stephanie persevered in troubleshooting the problem with the furnace. She took her time and the necessary steps to diagnose what was wrong and got me back up and running. She's very professional. I was impressed!"
siegfried B.
london, ontario
"Very polite technican. Knowledgeable. However still waiting for information on the part for the fire place. Cost and when this will be installed."
jesse/jenn L.
london, ontario
linda M.
port stanley, ontario
"The technician was polite and knew what he was doing."
john L.
london, ontario
"would have been a 10, but only one out of two buildings was serviced."
doug B.
london, ontario
denise L.
london, ontario
"Thomas showed up early after phoning first and was able to install my toilet and repair a broken flange. Even when his drill died he persisted to fixing it by hand. Very personable and professional"
pia O.
london, ontario
"Josh was not told that I had booked the appointment for both furnace & AC with a $60 discount off the regular $298 . Since it was too cold to check the AC he told me it I could get a "deal" to have the furnace now and the AC in the spring for $250. I had to find the promotional email to prove it to him. Then he told me I never booked a spring maintenance for my AC. I had an appointment May 13 4-6pm but no one came because of Covid. Someone in the office is dropping the ball and the customer ends up paying more. Luckily Josh contacted his supervisor and all was settled for the price I had agreed to. Josh booked my AC appointment for Apr 23 8-10 am but I still have no confirmation from Roy Inch. I don't want another problem...PLEASE get back to me."
tiena J.
aylmer, ontario
"Pleasant men. Left everything cleaned up. Gave perfect instructions."
carolyn M.
london, ontario
"Work done in timely manner. Scott explained everything."
susan S.
london, ontario
"I had water leaking and was able to get same day service on a Saturday."
donna K.
london, ontario
"Very flexible in terms of timing and he went over and above my expectations. Left the house in perfect condition, turned off all lights, put cover on a/c for me, set thermostat for heat at my previous pre-set level. He knew I was alone with my elderly mother at another unit in the condo complex so did all these extra things for me to help out. My mom is also a long time Roy inch customer ??"
emiliana D.
london, ontario
carol L.
st thomas, ontario
"Always a pleasure to deal with the people at Roy Inch"
percy O.
london, ontario
"He was friendly efficient knowledgable friendle a top notch servicemanmost helpful"
william R.
london, ontario
"Person was polite on time and very efficient."
debbie E.
dorchester, ontario
"He was very courteous and explained What he was doing and how everything worked."
mr parkin P.
london, ontario
christina K.
grand bend, ontario
"Richard comes when he says he will, does whatever is necessary cleans up leaves. What ever he was here to do is done, never had a problem."
john N.
london, ontario
"Service man was efficient, professional,and business like."
john C.
london, ontario
"As always the technician was thorough and courteous"
doug W.
komoka, ontario
tom L.
london, ontario
marilyn H.
london, ontario
"boys very good , but know after inspection"
joe Z.
london, ontario
"I think I finally found the right person for my service needs. He is thorough , interested in making sure the work is done right the first time!"
william R.
komoka, ontario
"Safety and customer satisfaction were top of mind for Brandon. A replacement part that was different from the original on our downstairs fireplace required Brandon to come back on his day off to complete the job, after talking to people at Kingsman, to ensure that the replacement part sent was installed correctly installed. He also serviced the furnace and upstairs fireplace."
tom B.
st. thomas, ontario
"You guys are always good. It is almost like you had done it before."
doug D.
london, ontario
"Craig spent over an hour to eventually solve our problem. He gave us lots of tips on how to resolve future similar problems, and he didnt charge us. He truly provided excellent service."
richard M.
london, ontario
"Was very thorough and took his time to explain and repaired issues we were having with our equipment, then took extra time to help set up the ecobee on our iPads"
mr pollard P.
london, ontario
robert R.
london, ontario
david M.
st thomas, ontario
marcus E.
london, ontario
dave P.
strathroy, ontario
"I did not ever hear back from tiffany"
bill E.
london, ontario
"The problem is not fixed. I called three days ago to get it fixed and have not heard back from you."
joan H.
london, ontario
"I am satisfiesd"
dean D.
southwold, ontario
"good service person who was here to do the service friendly and got the work done"
barb C.
london, ontario
"Rob is very personable, answered all of our questions, initiated questions that we might have, worked efficiently, was on time and reminded us to renew our annual service plan with you by Dec. He made sure we were comfortable during our service call and we felt he was here to make sure we understood our units and were comfortable using them. Thank you!"
g maule M.
st thomas, ontario
donna H.
london, ontario
marian R.
london, ontario
"The technician was able to repair my fireplace"
ken A.
london, ontario
"Brandon was exceptionally professional and thorough, and explained what he had done and why. Much appreciated."
orville J.
london, ontario
"Very glad to hear that defective sensor on our less than 1 year old water heater tank was changed. It was changed 4 hrs. after initial telephone call which sometimes we normally experience less of time to help us through"
adrienne V.
london, ontario
"Very nice service technicians, fixed the problem . For the question below we would likely not continue with the service. A breakdown of the price would be good for services. A part valued at $250 was a service job that cost over $1000 and was done in less than an hour. The cost of the parts and labour do not seem to add up."
audrey B.
london, ontario
"As my daughter and family are moving in to my home in November, Craig recommended that I have a carbon monoxide detector for the basement where I will be sleeping."
julio M.
london, ontario
perry W.
london, ontario
jeff T.
london, ontario
"Always quick and efficient."
irene M.
london, ontario
"Stephanie appeared to be a very competent, personable and capable technician."
jake J.
london, ontario
"They did fine, professional work in a timely manner."
teri S.
londn, ontario
"Very thorough and knowledgeable Able to answer all questions Professional and punctual Observed COVID-19 safety protocols"
clayton M.
london, ontario
"Got here quickly, did a good job, knows his stuff. Only thing I wasn't pleased about is the service charge raise which seemed to be a lot even with the discount for monthly billing, too much of a jump since last years amount. The service was good and that's what I'm rating."
kristina M.
london, ontario
"Brandon Inch was very professional and went above and beyond during the service call."
jean/jane W.
st thomas, ontario
"Staff are always pleasant and professional and always answer any questions"
penny G.
london, ontario
"Ryan was on time, did a great job with the install, cleaned up"
barbara B.
london, ontario
"Scott was very informative and gave me some great tips on keeping my furnace and A/C running well. He was also just a super nice guy!"
joan M.
london, ontario
"On time. Courteous service Service person called before arrival and answered any questions I had"
rick O.
london, ontario
"Scott was very professional. Very effective & efficient during the service call."
heather D.
london, ontario
"The technician was punctual and polite. The work was excellent. He even disposed of the old laundry tub and taps."
jessica T.
london, ontario
bruce B.
london, ontario
barbara W.
london, ontario
"Thorough preventative maintenance provided Answered questions Arrived during scheduled time"
bonnie T.
london, ontario
"Kind. Competentu"
richard L.
london, ontario
maureen K.
london, ontario
"Professional. Efficient. Friendly"
beth S.
london, ontario
"Excellent service. Polite."
charles F.
london, ontario
"Did his job very well."
jack V.
london, ontario
"The tech. was polite, sincere and very professional"
charlene B.
london, ontario
joanne T.
london, ontario
"Technician answered several questions I had about heating my home. Work performed in a very professional manner; very tidy job. Gave me a summary of the work completed and the state of the heating system in my home."
lawrence C.
london, ontario
susan L.
london, ontario
"He was courteous and very careful in his choices for the annual review ."
nancy B.
london, ontario
"Very positive and personable. Took safety precautions during these covid times."
gaetan B.
london, ontario
tara D.
london, ontario
"Technician was a very nice and personable young man but did not vacuum out furnace has been done in the past. He could not adequately explain the new and more expensive prepaid maintenance package and did not give me a copy of the plan."
derek B.
london, ontario
"Extremely pleasant,knowledgeable and efficient. The work was done carefully and advice provided on additional plumbing work needed with parts being ordered."
janet S.
st thomas, ontario
"Brandon was efficient and explained what he did and why."
murray G.
london, ontario
mary B.
london, ontario
"Both your technician and sales rep were very amenable, professional and most importantly, very informative. all my concerns and questions were addressed and I felt better able to make a final decision re purchasing in the future."
mike T.
london, ontario
"Knowledgeable thorough."
mary R.
st thomas, ontario
"Efficient. Pleasant and friendly."
michael O.
london, ontario
"Note -, fan booster not working"
tammy P.
london, ontario
"Very reliable company"
richard A.
london, ontario
"-new water heater leaked fixed but minus an original part -difficulty setting up automatic billing from credit card -difficulty setting up annual a/c service"
norm C.
i st thomas, ontario
"He was very informative and friendly"