Roy Inch & Sons Home Services by Enercare Reviews

"Came as expeced as I was not home but my daughter was home and the service person did his work"

"showed up on time, very friendly, and was thorough and efficient."

"Promptness, capability, willingness to explain and answer any questions, eagerness to please"

"Efficiency, apparent knowledge, attitude, cleanliness"

"Tech was very courteous and took time to answer my questions."

"The service was well done and the technician friendly but I was not happy with paying for a new thermostat. We were told that there was a 5 year warranty on parts but since they had to replace the entire thermostat we had to pay for it. That makes no sense to me. We selected Roy Inch even though it was not the lowest quote but we wanted quality products. This high tech thermostat should not have lasted only 15 months"

"Brando was pleasant and explained what he did."

"The fireplace was fixed in one visit!"

"Service technician who arrived on Oct.19 was EXCELLENT is all respects. Booking service staff were VERY POOR in all respects...we are longtime customers but now must re-consider our situation. Service technician scheduled for Oct.18 NEVER ARRIVED and booking staff were NOT HELPFUL and NOT TRUTHFUL."

"All Employees who service us are extremely polite, helpful and professional."

"Luke was assigned to come to my place at the last minute because the technician who was to come came too early and I wasnt home. Luke was courteous and thorough in his work. He answered my questions and explained things well."

"On time, very polite, quite knowledgeable"

"The consultant came on a weekend and was able to get me a new water tank. Very professional, reliable and went above and beyond. The techs that came in for installation were awesome, explained everything there were doing and what they did. Installed quick and efficient."

"Poor execution of takeover of Roy Inch & Sons. Loyal customers are confused with new offerings with the new company during the transition. Just do a Google search and you will see what I mean. I have been using Roy & Inch since 2007."

"Fast good service, but it was done on Wed. and on the following Sunday my furnace would not fire up, had service call and all is good now, nice and toasty and warm. Thanks"

"Great service, service technician courteous, friendly and knowledgeable"

"Josh did an excellent job of installing our new thermostat. He was very personable and answered all our questions."

"The technician showed up on time, called in advance, seemed very knowledgeable. The individual I spoke to on the phone to arrange my repair was very pleasant but your fees are very high."

"He was on time, polite, profresional,explained the service plan patiently and clearly"

"In past years, maintenance on my on-demand water heater involved taking the cover off the unit and checking a number of components for their proper operation. This year the technician only ran vinegar through the unit. I do not believe this is sufficient."

"The work is not completed. The appointment was for (1). Routine yearly maintenance on the furnace, which was excellently done and rates a score of 10, and (2) provide two air filters for the furnace which were paid for on May 25, 2021. On that date the filters provided were the wrong size. The teck found the source of the confusion of the size and is to have ordered the correct size. He took the incorrect filters, but I await delivery of the correct filters .Item (2) is not included in the rating as it remains unsettled."

"Excellent performance in all aspects. Costs a little more than others, but you get superior service. Well worth a few extra bucks."

"Friendly and efficient service"

"Tec. was on time and as usual, very thorough and explained exactly what I needed to know. Very professional"

"He was very professional, on time, polite know his stuff."

"Jeff, the technician arrived in good time, He was very friendly and informative. He took time to explain things, especially those maintenance methods by which our heating system can enjoy a longer, efficient lifespan."

"Richard is always very professional"

"Jason is the most capeable fireplace maint person we have ever had an that is why we will onlysettle for him."

"The boiler was taken apart and every part checked"

"The office kept me updated on the service tech arrival as he was running late Very polite and helpful"

"The workman who came to our house were very efficient and skilled."

"Great Technician - very diligent and polite - excellent service"

"Job completed as expected by a very professionally minded person."

"I was glad we could come to a date for serviced after I had been out of the province recently."

"Technician failed to clean up mess left behind from fireplace inspection: bits of white and black (charcoal?). I had to vacuum & mop."

"On time,competent,efficient."

"I was hoping to have the screens applied to the outside vents for the Life Breath machine but they were not ordered despite the fact that I called the office back in the summer. Also a furnace filter was not available so I still have to purchase and install. Was hoping to have it all done at once."

"They are always prompt, get right to work, inform if there are potential issues coming up, clean up after they are done and very nice guys."

"The technician was excellent. Very personable and so helpful"

"Lots of communication"

"Technician was friendly and very knowledgeable about about HVAC systems."

"Did a great job"

"Tech was on schedule, answered questions when we asked, and was very friendly"

"i see what he does an he walks me through what he is doing"

"All units were serviced including Air Conditioner, Furnace and water on demand efficiently and with care."

"Excellent"

"Tech was efficient, polite,informative."

"Very friendly laid back staff who arrived before scheduled time ..no pressure to buy or buy better options ..explained everything well"

"Knew his job. Informed me of the repair."

"Will have to make a second visit to service the fireplace as it was too hot. Never happened before. He could have turned off the pilot light before he serviced the furnace to let it cool down."

"The problem was not solved."

"Jason (63) was so thorough. Updated the maintenance for both A/C & furnace. Very impressed with his knowledge & skills."

"As old retired folks Roy Inch is our life line for heating, cooling and plumbing. Now don't screw up"

"good quality service"

"Polite, knowledgeable, thorough."

"Professional, respectful , on time, knows what he is doing."

"Everything went as expected"

"On time, courteous service. Only thing was that I had to wait weeks for the appointment, first I entered it into your online form but within a week still didn't get a confirmation or phone call as indicated on the site. Had to call in and book a couple of weeks out, then it was postponed for about 10 days after that booking due to your being very busy. That part wasn't great, but the actual service as far as I can tell was good. By the way, that is the second time I filled out your online form with no response."

"Assuming he was thorough judging by time it took. He explained what he did and what was adjusted"

"polite and quality work which was explained to me clearly"

"investigated problem. did some checks and tests. gave evaluation"

"They made sure my furnace and fireplace are ready for winter"

"Very courteous and helpful"

"Knowledgeable, fast, friendly service"

"They arrive, do the required work and are finished within the promised timeframe."

"Smooth and efficient"

"Had to squeeze me in, on a busy day."

"Very personable technician provided detailed explanation of findings."

"Very professional and good at explaining what was done"

"The Service man explained what the problem was, fixed it and was polite."

"Service Technicians are always prompt, clean and thorough with very little disruption to our normal business day"

"Was not happy that replacing the air conditioner capacitor was so costly. The technician did not leave the old one and have not received copy of the one year warranty on the part. Also unable to renew my plan with the technician."

"Technician explained things well, informed me of costs, worked efficiently."

"Marcus was very professional and let us know what he was doing at times. Very polite. He wore his mask all the time which was appreciated by us."

"He was very polite, and professional. And explained everything."

"Josh was very enthusiastic; knew instantly what the problem was (and fixed it); then offered several other useful tips."

"Scott taught me a lot about my units."

"Courteous technician. On time and explained what was done"

"Was polite, worked efficiently and gave advice as to how to maintain furnace. Correction was installed."

"The technician was efficient and informative and easy to talk to"

"Technician was very thorough, friendly, and provided us with detailed feedback and information about our service plan and changes that will come."

"Matt left the fireplace looking just like it did when we moved in here in 2006. He explained what he was doing and that if I had any problems with the on/off switch how to restart the flame because sometime the switch will need replacing."

"No complaints-effecient and polite"

"He came on time and listened to what I thought was happening."

"Luke was very polite and knowledgeable and explained all the work he did and what we should do to maintain the equipment. i.e. changing of filters and scheduling of future services."

"Professional Helpful"

"Fast and efficient friendly service"

"Mike came & looked over everything & made sure all was in working order."

"Matthew was helpful, informative"

"Technician was great but the recent notification of change in service memberships and options was terrible."

"Very efficient and knowledgeable."

"The technician worked quietly on his own without my help and told me about something that the furnace needed. He washed out the air conditioning unit and told me that all else was fine."

"Service Techn was very thorough & knowledgeable at explaining tecnical aspects of HVAC equipment & update on new monthly billing plans"

"Knowledgeable, thorough"

"Excellent customer service Cleaned up area afterwards Explained what he was testing and outcome"

"new ownership are making stuff confusing for tradesman and LONG TIME CUSTOMERS! i might consider going LOCAL?"

"The technician was knowledgeable and with excellent customer service skills."

"The job was done quickly and efficiently and at the rate that he quoted us beforehand"

"Knowledgeable, helpful, very good at solving problems"

"Timely, personable, explained things well"

"Polite,knowledgeable service tech"

"An excellent job and great person personality"

"Craig is alway so thorough in making sure both our air conditioner and furnace are cleaned and in good working order."

"the technician is a very personable young man who does an excellent job of explaining the procedures involved. He willingly shares info and answers questions while doing efficient quality work. He shows no frustration when confronted with a minor obstacle. HE'S A KEEPER !!"

"All is working well!"

"He phoned ahead, arrived when he said, worked promptly and efficiently."

"He was friendly, polite and efficient."

"Craig and his trainee Luke were neat in appearance, wore masks at all times, and communicated in a professional manner. They were both friendly and polite."

"Called before arrival. On time. Polite. Efficient. Kept me appraised of what he was doing. Explained results."

"The service person was so helpful, careful and thorough in working on our heater/air conditioner."

"Provided me with very good service."

"The technician explained everything he was doing and answered all are questions"

"Very laid back and personable men to work with felt comfortable with them right away ..honest and friendly not pushy"

"Very friendly and informative."

"Very informative Worked quickly"

"He explained some things to me and was very helpful and polite. I think he was very thorough."

"Called ahead and arrived on time but was unsure what unit he was to inspect."

"Technician explained everything well."

"They were able to solve a location install issue right away."

"Outstanding service!"

"Service is top notch with any concerns or questions answered. Dependable and reliable."

"Friendly service, on time, tidy"

"Josh was great"

"We've dealt with Roy Inch for many years and have always been very satisfied with their work and the courtesy of the employees."

"Great and friendly service as always Your scheduling was mixed up at your office and your service technician came a day early. He phoned in advance so we were able to accomodate him."

"Ryan was very informative and did an excellent job."

"Michael, was the name of the technician and he was very courteous and friendly. He was very informative. He went above and beyond. Very professional."

"I have always been satisfied with the service but the new arrangement with the billing and doubling of the price are concerning and disappointing. I may have to look elsewhere,"

"Did not fix the problem. Only did a work around."

"Rick is always on time and sometimes early as with latest visit. Explains and answers any and all questions."

"Booking the appointment was a problem. After getting a confirmed appointment it was changed late in the afternoon to a different day, the only day that I had previously indicated I could not do."

"The technician described what he had done. He also answered questions I had pertaining to the new info I had just received."

"Took his time did good job"

"Technician was professional."

"Technician was veery thorough, and informative."

"They did a good job and cleaned up after themselves"

"Rep was pleasant, answered my questions about the service."

"Matthew was very thorough, professional and friendly. He explained everything very clearly."

"Friend;y and pleasant."

"Robert took great care to explain how our older equipment should be maintained."

"The furnace was okay when he left. Not being a technician I don't know what maintenance was required."

"He was ontime, friendly, professional, and explained the situation in plain language."

"Totally didn't expect service on a holiday, even though I used the online booking system. Our tech was knowledgable, courteous and gave us all our options. Even inspected water heater to ensure no other services would be needed."

"always professional and does good work, honest"

"Very friendly and informative. Completed what was asked. Appointment was rescheduled by Roy Inch the day prior to expected appointment which is why 9 was given."

"Josh is very pleasant and answers your questions and explains things to you."

"courteous, punctual, provided explanations and photos of any problems"

"Brandon is always polite, and does an excellent, and thorough job."

"Technicion explained services being provided. He also explained about future changes in the service plans that were under development at present time."

"Brandon has always done a good job here and is very pleasant to have in your home. If he finds something I need to know downstairs hell bring it to my attention."

"Polite, professional, on time"

"You installed within 24 hours of our order. Dan & Noel were exceptionally easy to be around, respectful of our space, efficient and cleaned up completely before leaving. As a salesperson Dean was very helpful, explained things well, asked us what our needs were and was efficient in finding the right A/C for what we needed. He gave helpful recommendations from his experience."

"Great customer service"

"On time & no issues"

"Clean neat and tidy"

"The technician worked constantly and effectively. He answered my questions clearly. And he arrived a bit early -- hooray!"

"Courteous efficient informative"

"I had 3 young guys here and they did a great job .Due to a misunderstanding they were excellent in correcting it and I had my AC up and running in good time ."

"Technician was efficient and courteous"

"Very happy. Deserves a 10, except the cover was left open on our HRV."

"Excellent service with a great sales rep that didn't pressure me and made me feel like I was going to be taken care of"

"Communication, prompt and reliable."

"Thourogh and informative"

"Rick worked quietly and cleanly, wore his mask properly and patiently answered my questions."

"Work was done well on a hot day."

"Did everything that was due, no significant outages."

"The technician hooked up our gas stove and was great in helping us with the burners and testing them, etc.,"

"Technician was very knowledgeable"

"Great service. However, new pricing/membership options were not fully explained or compared to the previous maintenance membership plan so no subsequent booking was made. Online details on plans do not appear as optimal to our needs as the previous plans and pricing is not as competitive."

"Excellent service."

"Michael took the time to thoroughly check and clean everything. He was very friendly and respectful."

"Mike is awesome. Helpful, courteous, knowledgeable and personable all things you want it a great service provider. Which he is"

"Greqt"

"Knowledgable, expedient service technician"

"Very professional explained everything he did Had some good hints and treated our house and dewling with respect"

"Richard came within 24 hours of our call, which was great as our AC had broken while we were away. He had it fixed within ten minutes and our house began to cool again."

"Technician was knowledgeable, professional, friendly, and helpful."

"He told me WHY he was doing things/tests, etc"

"Very friendly, explained everything."

"Richard, has been my Technician for years and he is very knowledgeable and proficient in keeping my furnace and heat pump working efficiently ! He is very considerate and polite as well. I have trust in his work!!!"

"Prompt and pleasing"

"Friendly, fast and efficient"

"Nick was excellent and professional"

"Fast and polite service. Cleaned up my carpet after some mud stains were left"

"Technician took the time to explain the problem and how to rectify it."

"The technician arrived in good time, worked steadily, and explained what he had done and what the results of his testing were."

"Marcus was very respectful and did not leave a mess ,Arrived on time and answered all our questions ,its so nice to have the same technician every year. Thank you Marcus."

"He was respectful and pleasant. He answered my questions and gave advise to help us"

"Cant comment on the workmanship but can on the attitude and professionalism of Brandon. Kudos"

"Polite and knowledgeable"

"the technician arrived within the allotted time and did a good service to both furnace and air conditioner"

"Ryan is a very nice, polite and professional young man. He worked quickly and efficiently to resolve our plumbing issues."

"The technician was prompt, very pleasant and explained things as went. He provided some useful advice running the humidifier."

"As always on time with call ahead, as well as courteous & friendly"

"Everyone involved was fantastic from start to finish. Very accommodating, knowledgeable and easy going."

"Came when he said, even though it was only for a filter he didactic make you feel it was unnecessary."

"Very professional, friendly and informative."

"Josh has come to our house before on service calls. He friendly, informative, respectful and does a good job."

"very nice tech"

"Repair was done well and technician arrived on time."

"Matt arrived on time and ready to perform my maintenance check. He took time to put my dogs at ease before he went to work and then put me completely at ease by explaining what he had found during the check. I feel absolutely confident facing the remaining hot days of summer and the inevitable cold days of winter."

"the thec was friendly and did an excellent job"

"Quiet and efficient"

"Jason was a great communicator and explained the problem in terms I understood."

"Craig was very knowledgeable and friendly. He fixed our tankless water heater and explained what was wrong and how he repaired it."

"Prompt response and correction"

"The service person was very pleasant and competent."

"He found issues and corrected them. He explained what was happening."

"Plumbing technician was on time, called to say he was ahead of schedule and asked if he could come sooner or keep our 2:00 to 4:00 schedule. Was very quick and finished the job in the least amount of time. Checked to make sure no leaks were present in our sink. Job well done."

"Very professional."

"The technician took as much time as I needed to get answers to all of my questions about A/C and dehumidifying and understanding my thermostat. He was very respectful of me and my home and was confident in his job. He did not appear to be in a rush and was very methodical and well prepared for the work he was doing."

"tech was efficient and skilled at his job"

"He was very attentive to all the issues that I had"

"Good communication on when the call was set, tech on the way and in talking about the issue and fix"

"Matt did a thorough job and explained all steps of the A/C Service process to my understanding and satisfaction."

"No fuss no muss"

"prompt and the technician knew what to do and the problem was resolved immediately."

"He repeated tested the condensate pump to ensure it was working properly."

"Mike is very professional, friendly and knowledgeable. He does a thorough inspection and answers all of my questions."

"Not perfect because furnace ran very long in exceptional heat."

"cordial, efficient, informative"

"A one technician"

"Very professional and courteous. Explained all work done and what will be needed and why"

"polite. gave me suggestions. Explained issues clearly."

"paid with cash but did not receive a receipt or card with his name on it , other-wise he would of got a 10......."

"The technician was very efficient, pleasant and informative"

"The fellow in charge was courteous, polite and knowledgeable."

"Kept me informed of what he was doing and how things looked."

"great service by technician. Office staff should send an appointment reminder though"

"Ryan was thorough and personable. A pleasure to deal with."

"Richard is an awesome tech who always does a great job"

"Matthew was very thorough and meticulous. He was good at explaining what he was doing and gave me needed info on my air conditioner."

"The technician was very professional. He went about his job and did an excellent job of explaining his assessments and answering all my questions."

"Technician (Rob) was very efficient, professional but also outgoing and informative. Service was timely, efficient and well done."

"The maintenance was done as scheduled, and a first class job by Brandon"

"Professional, thorough & provided explanations."

"Richard arrived on time, listened to our problem and understood right away. He figured out the solution and adjusted the fan speed, and we are so happy with the effective cooling system now."

"After the initial visit - there was no follow up communication. I submitted an email using the web site a few weeks after the initial visit but still no reply."

"Always meet or exceed expectations"

"I contacted Roy Inch and Sons to change service from the previous owner. I didn't get verification of the receipt of my information so had to follow up and then they thought I was the previous owner. Everything was resolved for the purchase but communication was always generated by myself."

"Matt was an excellent technician. He was thorough, knowledgeable, friendly and carefully explained any issues."

"Professional service. Knowledgeable technician. Provided excellent advice."

"Technician did a great job and was very helpful and thorough."

"I like it when technicians know what they are doing and do the job properly. They made sure that everything worked properly, and let us know what problems they encountered"

"professional, polite, informative, interesting"

"Guys were polite, professional, worked well together and cleaned up after they were finished. Also explained our new equipment to us."

"Service was excellent, efficient and I really felt my AC and furnace were properly serviced. Very polite and knowledgeable."

"Our AC was not working; I called Wednesday afternoon, within a few hours, Matt came and told us the AC motor needed replacing, and today (Sat)his brother Mike came and replaced it. Both technicians were efficient, professional, friendly and did an awesome job. We are very happy with the work they both did."

"No technician showed up according to the booked appointment"

"Efficient, polite, informed me about what he was doing and where he needed to be."

"Called before he came. Friendly. Didn't take long to install the part."

"Craig provides excellent service"

"The service was quick, thorough and the tech was personable."

"Technicians were respectful, professional, competent and very helpful. Installed a new thermostat and took time to explain how to use it."

"Competent, knowledgeable, polite"

"Matt phoned ahead, was very professional, knowledgeable and helpful in explaining the problem with the unit. He also took time to check the interior readings and gave me some suggestions on the upkeep of the current unit and what I may require when replacement is due."

"very cordial, friendly and professional"

"quick, pleasant and efficient."

"The technician found the problem with the furnace and fixed it."

"He did a great job and was friendly."

"Immeadiat response on weekend"

"Technician was very professional and we were very pleased with the service provided."

"Perfect service"

"great service"

"Very knowledgeable and friendly"

"He took the time to research a solution for us and then installed it and it works perfect"

"The service call was made promptly and the situation was corrected well."

"Matt was prompt, respectful of my home, explained everything well and with knowledgeable information! Thank-you Matt and Roy Inch and Sons! Sincerely, K. H."

"Steve listened well. Demonstrates an excellent understanding of the content areas of concern to us. If the technicians you send are equally competent we will be pleased."

"never give 10, nothing is perfect"

"Brandon was efficient and explained everything he did and answered my questions. Very pleasant young man"

"Technician was very polite and explained the problem and the process"

"Robert was more than helpful. Spent productive time doing the maintenance of our heating and cooling system as well as explaining how to achieve the highest and best use of our system. He is a real professional. I highly recommend him."

"Rob was here once before during covid & I was comfortable having him in my house. Knowledgeable & friendly."

"Very punctual, pleasant and respectful."

"Very helpful, very informative"

"good job"

"Craig is the best Service Expert by far !!!"

"Your technician even cleaned up cobwebs around the furnace. This was greatly appreciated!"

"TECHNICIANS VERY EFFICIENT, ANSWERED ANY QUESTIONS INSTALLED IN A DAY AND HALF , MURRAY STARK GREAT PERSONALITY IN SELLING EQUIPMENT, FOLLOWUP SEVERAL TIMES"

"He was very professional, friendly and helpful."

"Good service. Competent service person."

"the a/c wasn't working and your technician found the problem. I don't recall his name, although he did introduce himself to me."