Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 5,130 Reviews
john shaw S.
london, ontario
"The technician was knowledgeable and efficient in his work."
vernon P.
st thomas, ontario
"I answered this and now it is gone.??"
siegfried B.
london, ontario
"Craig Hern was professional, polite and very knowledgeable. The repairs were done quickly and to our satisfaction."
susan R.
london, ontario
"On time, friendly & professional, observing COVID-19 protocol. He was very thorough & answered all my questions"
george H.
london, ontario
"Installers were on time and completed the job professionally. They provided necessary information and answered all questions."
nancy H.
london, ontario
"It was a regular maintenance visit and I have no reason not to be satisfied."
christine M.
london, ontario
"Very thorough, polite, discusses what he is doing and neat"
linda M.
london, ontario
"This technician was courteous, professional and thorough."
ron C.
london, ontario
"Happy with furnace work. Guys knew before they came that I wanted pipe vibration from hot water tank fixed--you installed hot water tank. They were not able to complete this task and I have still heard nothing about getting this corrected. Disappointed that I could not find any coupons."
mr dix D.
london, ontario
"I think your prices are TOO high"
david F.
belmont, ontario
pamela G.
london, ontario
"Technician came after hours and solved the problem in minutes"
norm C.
london, ontario
"You guys were great. Took a long time to get the toilet part by you folks ordered from Kohler - which we acknowledge is not your fault but that of Kohler. and Covid19."
dale H.
london, ontario
"one of the techs had his mask down off his nose at the end. Otherwise both were very professional, clean and did a great job. Otherwise totally 10."
yolanda C.
st thomas, ontario
jack H.
st thomas, ontario
"Tech was very professional and answered all my questions"
anthony W.
london, ontario
"Service was professional on time and options explained"
shannon K.
london, ontario
"Excellent and informative service."
al M.
komoka, ontario
beattie B.
london, ontario
don T.
london, ontario
"Mike was proactive and replaced our thermostat because he was getting inconsistent readings."
stephen K.
london, ontario
"People were courteous and checked everything."
derek B.
london, ontario
lorie V.
london, ontario
"All services asked for were done in a friendly & efficient manner"
terry H.
west lorne, ontario
"Excellent as always"
vickie D.
london, ontario
alan G.
st. thomas, ontario
"Brandon answers all our questions, is efficient and likeable as well as professional.A great combination of attributes."
tim B.
london, ontario
"Very friendly, answered all of my questions, discovered that the humidifier has not been working since the original instal3 years ago."
sandy H.
london, ontario
"polite cordial and knowledgable"
harold C.
london, ontario
jean H.
london, ontario
"Our service expert Greg was so professional and knowledgeable with several plumbing issues we had.. He had a solution on each issue very quickly and explained every repair before he fixed it. Great pricing too."
nancy D.
st. thomas, ontario
"Brandon is very friendly and knowledgeable. We always hope its him when its annual service time!"
pat C.
london, ontario
"Friendly, thorough job, explained and answered questions"
mrs anderson A.
london, ontario
robert B.
port stanley, ontario
genevieve M.
st thomas, ontario
"We were very pleased with the work Tom did. We even thought of calling to let you know!"
allan M.
london, ontario
"Furnace tuneup, furnace sales meeting and furnace installation all were first rate."
darlene L.
london, ontario
"Tom was very professional and told us exactly what the problem was and how it reschedule so it can be fixed probably."
roger S.
london, ontario
"The attention detail by the Tech great! He was on time, polite and courteous. We have had this tech before and same program and he is by far your # 1 Service Techs."
paul W.
london, ontario
"The technician explained everything to us very clearly, and the fee charged for his service was reasonable."
elaine M.
london, ontario
"Tiffany very thorough re sales. Jason was able to tell us. No need for a furnace just yet."
melinda R.
port franks, ontario
"Sales and installers were beyond excellent. Your service is unparalleled. Courteous, thorough work, went above and beyond."
dianna H.
st.thomas, ontario
"Because the technician are the only good thing Roy Inch has going for it"
frauke M.
nairn, ontario
"I would actually give the 2 guys who installed our heat pumps a 15, they were unbelievable good. After everything was done they even cleaned the area where they had worked. well this had never happened to me before, so I am really impressed."
richard B.
london, ontario
"Prompt knowledgeable and personable"
harry & J.
london, ontario
dianne F.
london, ontario
warren J.
london, ontario
"Prompt, efficient, very polite and an installation well done!"
chris B.
london, ontario
"Scott and Nick were very professional."
mr lindenburger L.
london, ontario
"good work"
greg S.
london, ontario
"Stephanie persevered in troubleshooting the problem with the furnace. She took her time and the necessary steps to diagnose what was wrong and got me back up and running. She's very professional. I was impressed!"
siegfried B.
london, ontario
"Very polite technican. Knowledgeable. However still waiting for information on the part for the fire place. Cost and when this will be installed."
jesse/jenn L.
london, ontario
linda M.
port stanley, ontario
"The technician was polite and knew what he was doing."
john L.
london, ontario
"would have been a 10, but only one out of two buildings was serviced."
doug B.
london, ontario
denise L.
london, ontario
"Thomas showed up early after phoning first and was able to install my toilet and repair a broken flange. Even when his drill died he persisted to fixing it by hand. Very personable and professional"
pia O.
london, ontario
"Josh was not told that I had booked the appointment for both furnace & AC with a $60 discount off the regular $298 . Since it was too cold to check the AC he told me it I could get a "deal" to have the furnace now and the AC in the spring for $250. I had to find the promotional email to prove it to him. Then he told me I never booked a spring maintenance for my AC. I had an appointment May 13 4-6pm but no one came because of Covid. Someone in the office is dropping the ball and the customer ends up paying more. Luckily Josh contacted his supervisor and all was settled for the price I had agreed to. Josh booked my AC appointment for Apr 23 8-10 am but I still have no confirmation from Roy Inch. I don't want another problem...PLEASE get back to me."
tiena J.
aylmer, ontario
"Pleasant men. Left everything cleaned up. Gave perfect instructions."
carolyn M.
london, ontario
"Work done in timely manner. Scott explained everything."
susan S.
london, ontario
"I had water leaking and was able to get same day service on a Saturday."
donna K.
london, ontario
"Very flexible in terms of timing and he went over and above my expectations. Left the house in perfect condition, turned off all lights, put cover on a/c for me, set thermostat for heat at my previous pre-set level. He knew I was alone with my elderly mother at another unit in the condo complex so did all these extra things for me to help out. My mom is also a long time Roy inch customer ??"
emiliana D.
london, ontario
carol L.
st thomas, ontario
"Always a pleasure to deal with the people at Roy Inch"
percy O.
london, ontario
"He was friendly efficient knowledgable friendle a top notch servicemanmost helpful"
william R.
london, ontario
"Person was polite on time and very efficient."
debbie E.
dorchester, ontario
"He was very courteous and explained What he was doing and how everything worked."
mr parkin P.
london, ontario
christina K.
grand bend, ontario
"Richard comes when he says he will, does whatever is necessary cleans up leaves. What ever he was here to do is done, never had a problem."
john N.
london, ontario
"Service man was efficient, professional,and business like."
john C.
london, ontario
"As always the technician was thorough and courteous"
doug W.
komoka, ontario
tom L.
london, ontario
marilyn H.
london, ontario
"boys very good , but know after inspection"
joe Z.
london, ontario
"I think I finally found the right person for my service needs. He is thorough , interested in making sure the work is done right the first time!"
william R.
komoka, ontario
"Safety and customer satisfaction were top of mind for Brandon. A replacement part that was different from the original on our downstairs fireplace required Brandon to come back on his day off to complete the job, after talking to people at Kingsman, to ensure that the replacement part sent was installed correctly installed. He also serviced the furnace and upstairs fireplace."
tom B.
st. thomas, ontario
"You guys are always good. It is almost like you had done it before."
doug D.
london, ontario
"Craig spent over an hour to eventually solve our problem. He gave us lots of tips on how to resolve future similar problems, and he didnt charge us. He truly provided excellent service."
richard M.
london, ontario
"Was very thorough and took his time to explain and repaired issues we were having with our equipment, then took extra time to help set up the ecobee on our iPads"
mr pollard P.
london, ontario
robert R.
london, ontario
david M.
st thomas, ontario
marcus E.
london, ontario
dave P.
strathroy, ontario
"I did not ever hear back from tiffany"
bill E.
london, ontario
"The problem is not fixed. I called three days ago to get it fixed and have not heard back from you."
joan H.
london, ontario
"I am satisfiesd"
dean D.
southwold, ontario
"good service person who was here to do the service friendly and got the work done"
barb C.
london, ontario
"Rob is very personable, answered all of our questions, initiated questions that we might have, worked efficiently, was on time and reminded us to renew our annual service plan with you by Dec. He made sure we were comfortable during our service call and we felt he was here to make sure we understood our units and were comfortable using them. Thank you!"
g maule M.
st thomas, ontario
donna H.
london, ontario
marian R.
london, ontario
"The technician was able to repair my fireplace"
ken A.
london, ontario
"Brandon was exceptionally professional and thorough, and explained what he had done and why. Much appreciated."
orville J.
london, ontario
"Very glad to hear that defective sensor on our less than 1 year old water heater tank was changed. It was changed 4 hrs. after initial telephone call which sometimes we normally experience less of time to help us through"
adrienne V.
london, ontario
"Very nice service technicians, fixed the problem . For the question below we would likely not continue with the service. A breakdown of the price would be good for services. A part valued at $250 was a service job that cost over $1000 and was done in less than an hour. The cost of the parts and labour do not seem to add up."
audrey B.
london, ontario
"As my daughter and family are moving in to my home in November, Craig recommended that I have a carbon monoxide detector for the basement where I will be sleeping."
julio M.
london, ontario
perry W.
london, ontario
jeff T.
london, ontario
"Always quick and efficient."
irene M.
london, ontario
"Stephanie appeared to be a very competent, personable and capable technician."
jake J.
london, ontario
"They did fine, professional work in a timely manner."
teri S.
londn, ontario
"Very thorough and knowledgeable Able to answer all questions Professional and punctual Observed COVID-19 safety protocols"
clayton M.
london, ontario
"Got here quickly, did a good job, knows his stuff. Only thing I wasn't pleased about is the service charge raise which seemed to be a lot even with the discount for monthly billing, too much of a jump since last years amount. The service was good and that's what I'm rating."
kristina M.
london, ontario
"Brandon Inch was very professional and went above and beyond during the service call."
jean/jane W.
st thomas, ontario
"Staff are always pleasant and professional and always answer any questions"
penny G.
london, ontario
"Ryan was on time, did a great job with the install, cleaned up"
barbara B.
london, ontario
"Scott was very informative and gave me some great tips on keeping my furnace and A/C running well. He was also just a super nice guy!"
joan M.
london, ontario
"On time. Courteous service Service person called before arrival and answered any questions I had"
rick O.
london, ontario
"Scott was very professional. Very effective & efficient during the service call."
heather D.
london, ontario
"The technician was punctual and polite. The work was excellent. He even disposed of the old laundry tub and taps."
jessica T.
london, ontario
bruce B.
london, ontario
barbara W.
london, ontario
"Thorough preventative maintenance provided Answered questions Arrived during scheduled time"
bonnie T.
london, ontario
"Kind. Competentu"
richard L.
london, ontario
maureen K.
london, ontario
"Professional. Efficient. Friendly"
beth S.
london, ontario
"Excellent service. Polite."
charles F.
london, ontario
"Did his job very well."
jack V.
london, ontario
"The tech. was polite, sincere and very professional"
charlene B.
london, ontario
joanne T.
london, ontario
"Technician answered several questions I had about heating my home. Work performed in a very professional manner; very tidy job. Gave me a summary of the work completed and the state of the heating system in my home."
lawrence C.
london, ontario
susan L.
london, ontario
"He was courteous and very careful in his choices for the annual review ."
nancy B.
london, ontario
"Very positive and personable. Took safety precautions during these covid times."
gaetan B.
london, ontario
tara D.
london, ontario
"Technician was a very nice and personable young man but did not vacuum out furnace has been done in the past. He could not adequately explain the new and more expensive prepaid maintenance package and did not give me a copy of the plan."
derek B.
london, ontario
"Extremely pleasant,knowledgeable and efficient. The work was done carefully and advice provided on additional plumbing work needed with parts being ordered."
janet S.
st thomas, ontario
"Brandon was efficient and explained what he did and why."
murray G.
london, ontario
mary B.
london, ontario
"Both your technician and sales rep were very amenable, professional and most importantly, very informative. all my concerns and questions were addressed and I felt better able to make a final decision re purchasing in the future."
mike T.
london, ontario
"Knowledgeable thorough."
mary R.
st thomas, ontario
"Efficient. Pleasant and friendly."
michael O.
london, ontario
"Note -, fan booster not working"
tammy P.
london, ontario
"Very reliable company"
richard A.
london, ontario
"-new water heater leaked fixed but minus an original part -difficulty setting up automatic billing from credit card -difficulty setting up annual a/c service"
norm C.
i st thomas, ontario
"He was very informative and friendly"
bob W.
st thomas, ontario
"Josh was very knowledgeable and thorough in his service routine. He offered suggestions to improve the system performance. We asked him about a problem with our gas fire place he was servicing and his diagnosis was right on and I fixed it myself."
m K.
st thomas, ontario
erich W.
town of plympton wyoming, ontario
william M.
london, ontario
"Gar was very pleasant and helpful in assisting us in understanding what exactly would be performed under the service order to install our tankless water heater."
al W.
london, ontario
"He was not aware of what plumbing maintenance as to what was covered as he was new, he would get answers and call us. Not called yet."
david L.
london, ontario
"Milton did an amazing job of our Furnace/AC/Hot Water Tank install. He took the time to go over the equipment and show us how to make adjustments as needed to temperatures, etc."
dave J.
london, ontario
"Good Service"
mike T.
london , ontario
"Excellent service and advice."
dennis L.
london, ontario
"On time arrival. Demonstrated a strong service attitude. Very professional staff. Able to answer any questions I asked. Very efficient carrying out the work. Left our home spotless when the work was completed"
addie V.
london, ontario
"Craig was very attentive to the questions I had and like the last visit he did an excellent job in servicing the furnace and air conditioner"
pragnesh P.
london, ontario
"I had an AC & furnace tuneup done last year (2019) & at the time a weird noise was detected in the dehumidifier so they sent a specialist to have a look at it.He inspected everything thoroughly but couldn't determine why/where the noise came from and promised to contact Lennox to determine the problem.Now this was in July or August last year.After that the person never called/emailed with any updates and later i totally forgot about it too.Then came COVID which shut everything down.Then in 2020 i emailed your office but never heard from anyone till september & that too after a second email.Although the techician did a very good job in determining the problem and also contacted Lennox to determine the cost of fixing it,Lennox now says that the warranty for the dehumidifer is only for 5 years and that time passed.Unfortunately due to delay from your techician from last year i lost the warranty and it will cost me $2000 to fix it.Had the techician fulfilled his promise and contacted me last year i could have had it fixed under warranty or even got the problem fixed through another dealer."
shon B.
dorchester, ontario
"Very helpful- pleasant and knowledgeable"
john B.
london, ontario
henry D.
st thomas, ontario
nick H.
london, ontario
brenda R.
lambton shores, ontario
"Really excellent service - my only qualm was that it took so long to get the appointment - but I understand, given the year we've had"
marilyn D.
cambridge, ontario
"Thorough conscientious friendly knowledgeable Good explanations re service Respects Covid Restrictions"
norm C.
st thomas, ontario
"Very informative & thorough."
ian A.
london, ontario
"Josh was very thorough, explained what he was doing and why, even fixed some things the installers could have done better then cleaned up after himself,"
gordon J.
london, ontario
"Satisfied with service provided."
lynn R.
london, ontario
derwin L.
london, ontario
"Service technician was knowledgeable and took the time to show us various reading measurements from our furnace and educated us on what these meant in relation to its performance."
norm G.
london, ontario
"Stephanie is a very friendly and seems very competent."
eric L.
st thomas, ontario
"I never award a 10. At the same time I was completely satisfied as usual, with the work done."
dorothy F.
london, ontario
nancy T.
london, ontario
"The tech was professional and answered all my questions. He explained what he needed to do and completed the job"
judy C.
london, ontario
"Craig was courteous, professional and thorough."
keith A.
london, ontario
margaret A.
london, ontario
barry G.
st thomas, ontario
"Brandon was extremely polite, knowledgeable and careful"
jason G.
london, ontario
ian W.
london, ontario
scott F.
london, ontario
lesley Q.
london, ontario
louise S.
london, ontario
"Richard is excellent. His knowledge and professionalism are outstanding."
len K.
london, ontario
"Very thorough service and useful information provided."
stephen A.
london, ontario
"Craig was thorough, efficient, careful, very pleasant to deal with, willing to answer questions and offered information."
pamela G.
london, ontario
marilyn S.
st thomas, ontario
"On time, courteous explained my problem and the new payment system"
brian G.
london, ontario
"Brandon was amazing and extremely thorough"
brock F.
london, ontario
"Prompt, knowledgeable but the thermostat still does not work"
tom D.
aylmer, ontario
"efficient , courteous service"
martin G.
london, ontario
"the tech who came to my house was very professional , but when I made the appointment on the Saturday the lady on the phone told me she would leave a message for Steve Gilbert to ring me on Monday to discuss a problem with my water heater . today Thursday still waiting for that call from somebody at your office!!"
bruce E.
london, ontario
"Courteous, efficient"
nancy Q.
london, ontario
"Richard, as always, was very thorough in testing the system. He found some caps missing on the new air conditioner install and is coming back with them. He also identified that there was an issue with the condensate pump and fixed it."
john D.
london, ontario
"Don't like surprises - receipt/bill should always show the total amount the cheque should be made out for. Our's had hidden expenses so cheque was made out for more than what was on the receipt/bill. We're very upset about it."
james D.
london, ontario
"The technician was very thorough and answered all my questions"
wilhelmina V.
london, ontario
nancy W.
london, ontario
"Earlier than scheduled time extremely pleasant and professional and provided tips for next summer"
michelle R.
denfield, ontario
"Great and friendly service"
tom P.
london, ontario
"Matt was very respectful, polite and professional. He was very thorough with the testing and explained everything very well. I would definitely request Matt again."
ron A.
wyoming, ontario
"Excellent plan with top technicians doing the work."
louise M.
london, ontario
german C.
london, ontario
"Excellent work and great attitude"
emily H.
london, ontario
andrew P.
st thomas, ontario
"Greg seemed knowledgeable and he was professional. Appreciated that he wore a mask and booties the whole time (for my wife). He was willing to do the work right away. The visit was originally for an estimate. He made a recommendation for additional work. Im not sure 100% that it is necessary (to a non expert), but it seemed like a good recommendation for future prevention and he seemed like a trustworthy guy so we are proceeding with the work. I was glad to hear that Greg is going to be the tech coming back for the additional work."
denise L.
london, ontario
"Patricia was great at understanding my needs and booking me a quality plumbing tech that same day. Ryan arrived and was personable and efficient. He even called to ask if he could arrive early."
paul H.
watford, ontario
"your technician is always on time, answers any and all questions clearly"
sharon B.
london, ontario
"These ice was timely and efficient."
doug E.
st thomas, ontario
"They were very efficient & polite"
dave F.
forest, ontario
larry P.
london, ontario
"Brandon was knowlegable. Spent the necessary time to go over my furnace from head to toe!"
pam W.
london, ontario
"Punctual, courteous, professional"
dave P.
london, ontario
"On time, right to work, friendly."
wendy B.
komoka, ontario
"Scott was wonderful. Spotted the leak problem right away and fixed it"
ken W.
aylmer, ontario
"Guys are very nice and do a clean expert job"
john york Y.
belmont, ontario
"He was prompt, friendly and had a great attitude."
ben H.
london, ontario
lynda F.
london, ontario
"She was efficient, friendly and great at explaining the revised service plans."
cindy M.
arva, ontario
"Works hard, pleasent to have in house, knowledgeable"
kevin S.
london, ontario
"Stephanie was efficient and pleasant to deal with."
kate H.
london, ontario
"the young men were polite, respectful and completed the work and thoroughly cleaned up after themselves"
donna B.
london, ontario
"Arrived at appointed time. Did job. Was pleasent."
ron S.
london, ontario
"Arrived on time, friendly, knowledgable about my issue, fixed in a time fashion. No complaints."
sharon V.
london, ontario
carol D.
london, ontario
"Dependable and knowledgeable"
peter V.
london, ontario
anne G.
london, ontario
"Punctual and friendly!"
edward P.
london, ontario
"On time and seemed efficient"
wendy B.
komoka, ontario
"Scott was amazing! Saw why the furnace was leaking water right away and fixed it. Couldnt ask for better service, as always! Thank you Service Experts!"
ragnhild T.
london, ontario
"So far I am very satisfied, but there is more work to be done when he gets the part that is needed."
mike W.
london, ontario
"Josh was extremely helpful in explaining what he was doing and why."
lesley P.
london, ontario
bill E.
london, ontario
ann F.
london, ontario
"The three men installing our furnace were courteous."
linda H.
st thomas, ontario
gord W.
london, ontario
"Service was quick, efficient and Matthew explained exactly what he was doing."
jane B.
london, ontario
"The technician called ahead, was early, was thorough, explained his findings clearly and was polite"
diane W.
london, ontario
"Always helpful,friendly, informative"
frank W.
london, ontario
"Michael was very thorough in his inspection of my furnace and air conditioning unit. He communicated results very well. He did an awesome job of cleaning the a/c unit."
john M.
london, ontario
linda V.
london, ontario
"He was very professional and checked cleaned both air conditioner and furnace."
sharon R.
london, ontario
"Brandon carefully and clearly explained what he was doing. He made sure I understood how to access information on my thermostat."
marlene P.
st thomas, ontario
"Brandon was very nice and explained what he did on the service maintenance."
jean B.
london, ontario
"Excellent response time to initial request"
syd F.
london, ontario
"The technician was very professional and answered any and all of my questions and apologized for having the wrong parts"
gary M.
london, ontario
susan R.
london, ontario
"Tom was very efficient & polite. Diagnosed problem quickly. I made this appt online & service response was great"
brian D.
st thomas, ontario
"Josh identified a thermostat mistake by previous technician."
chris L.
london, ontario
terry L.
st thomas, ontario
"Knowledgeable, friendly"
jane H.
london, ontario
murray W.
london, ontario
"There is always room for improvement"
sue E.
london, ontario
"Explained the issue very clearly, fixed the problem"
susan L.
dutton, ontario
carol J.
london, ontario
"Both men were very friendly & explained things well to me."
jamie H.
london, ontario
"You guys always make everything very easy for us. We also appreciate that the technicians take the time to explain what they have done."
brad S.
london, ontario
"Steve was awesome. Explained everything and shared his process and what he was thinking. We were able to understand everything and are confident in the solutions provided"
ernie M.
london, ontario
"a gromet/washer was replaced to be proactive in preventing a future leak but now we have a persistent leak so the job needs to be redone under warranty of services provided."
gary L.
london, ontario
"Good service"
jose N.
london, ontario
"Service was quick. Tech that installed were friendly and fast."
gary D.
st. thomas, ontario
"Everything was done well and efficient"
marc/carri S.
st thomas, ontario
"The tech was helpful with advice, very professional, knowledgeable and curious."
brian S.
london, ontario
"Robert was very helpful with information and direction on a number of things about the thermostat and furnace."
bev K.
london, ontario
"Scott let me know that he would be early . He made sure I knew what he was doing and why . He also didn't worry about my barking dogs ."
elizabeth C.
london, ontario
brenda D.
london, ontario
beverly P.
london, ontario
"I am very satisfied about how the service was delivered."
cassin A.
london, ontario
"The best service"
donna C.
st thomas, ontario
"He provided great explanations and very pleasant."
ron O.
kilworth, ontario
gerry W.
london, ontario
"Roberto was prompt in his arrival time & called to give me a heads up as to his arrival time. Answered all my questions and was friendly. Took a bt longer than I anticipated but I don't know what h had to do. Left a replacement filter since I had already bought a filter due t the covid delay."
maryann S.
london, ontario
"On time, professional, thorough, clean, explained everything"
cheryl V.
london, ontario
"The technicians called ahead, arrived on time and did a thorough job. They were pleasant and courteous."
delio B.
london, ontario
"Rob always takes the time to answer my questions and to tell us what is happening with our appliances (furnace, a/c, etc.) he is working on, in wording that I can easily understand. He is polite, respectful, and works diligently every time he is here."
steven V.
london, ontario
"You guy kept moving the appointment"
ken mel butler B.
london, ontario
"Josh was very efficient and explained to me how he repaired and cleaned our A/C."
george K.
london, ontario
gail N.
london, ontario
"prompt,pleasant, informative"
mr chaplin C.
london, ontario
"murray spent much time getting me the info needed"
mike T.
london, ontario
"Brandon was awesome and explained everything to me clearly. He was polite and very good at his job!"
beverly B.
london, ontario
"Jason was very friendly and professional while at my home. He gave me a good overview of the condition of my furnace, and answered all of my questions."
james H.
london, ontario
"Just over all pleased"
mike M.
port stanley, ontario
"Very thorough inspection Ignition assembly was rated as FAIR would like understanding as to why or how I can get it to good"
glenn P.
london, ontario
"Thorough inspection"
cheryl M.
st. thomas, ontario
"Brandon greeted me pleasantly before promptly tending to the annual inspection of the HVAC system. Brandon was thorough in testing and recording data, and he carefully cleaned various components i.e.: outside A/C unit, hepa filtering unit. Brandon was professional from start to finish and he respected my home and person by wearing foot coverings, in addition to a facial mask. Brandon informed me of his findings, provided information on potential needs in the future, and shared that an invoice/receipt would be forthcoming via email. Excellence service is what has been consistently been delivered by Roy Inch in Sons over the decades."
john S.
west lorne, ontario
"Dan & Ryan were very professional and they quietly and efficiently went about their business. They explained everything that they had done. They cleaned up after they completed their work."
laura L.
london, ontario
"Very thorough, pleasant and instructive about explaining the system and potential issues"
taylor T.
london, ontario
"Scott was very thorough!! Excellent job!"
robert R.
london, ontario
"I've used Roy Inch for years There like a family always friendly and do great work"
mr misko M.
london, ontario
william Z.
london, ontario
marco D.
london, ontario
brian W.
komoka, ontario
"Brandon did an excellent job and I really appreciate his knowledge and concern in seeing that the issues get corrected."
john S.
london, ontario
"Matt was friendly, informative and very efficient. He answered all our questions and was very pleasant to have in our home!"
roger B.
london, ontario
antonio S.
london, ontario
"Prompt fast service. Knowledgeable tech."
mark D.
london, ontario
"Josh was excellent, very proficient, and courteous. Also as he was leaving he was nice enough to recommend that I spray out my ac unit."
bob M.
london, ontario
"Very personable. Took time to explain what he was doing and why"
don B.
london, ontario
raheem A.
london, ontario
lesley B.
london, ontario
"On time, polite, carried out work efficiently"
jason G.
london, ontario
"All points of contact were polite and courteous. Service was fast and on time. Ive dealt with other companies in the industry in the past and Roy Inch & Sons professionalisms and customer service should be the standard."
jonathan S.
london, ontario
cindy O.
london, ontario
"Professional, friendly and took care to make sure things were in good running order for next year. A pleasure to have in my home."
murray M.
ilderton, ontario
"Although not looking over the technicians shoulder, he appeared to be thorough in the performance of his visit. Healso explained additional features with regard to the operation of the thermostat"
john T.
london, ontario
"Very thorough check done by Roberto."
colin&lisa W.
london, ontario
noel P.
london, ontario
"The technical called before arriving, was very pleasant and efficiently completed the service appointment."
mr molina M.
london, ontario
cathy V.
london, ontario
helene L.
london, ontario
"Technicians very friendly and respectful to me and my house."
richard C.
london, ontario
"Technician was polite and patient and even took the time to explain how our new thermostat worked and explained in detail the entire test and all the results of his testing on our furnace."
brian S.
london, ontario
"Courteous, knowledgable and competent"
jean M.
st thomas, ontario
"He was very thorough in what he did and left the basement neat and tidy. He explained everything so a person could understand."
maureen K.
london, ontario
"He worked diligently through out the time he spent here.He wore his mask, gloves and booties throughout.He kept me informed between each equipment. He worked right through even pass work hours.he gave his recommendation in a professional manner.Kudos to Jason!"
waldenar N.
london, ontario
sharlene M.
london, ontario
dr chernick C.
london, ontario
"Corteous careful thorough explanatory Best one yet"
maggi O.
london, ontario
"Scott very pleasant and knowledgeable I would recommend him"
bill W.
london, ontario
"Service was thorough."
kjeld H.
london, ontario
"Brandon will answer all my questions and give good advice."
childcan C.
london, ontario
"great explanation of what was done and what's needed"
bev G.
london, ontario
"Service tech was outstanding a real pro. Telephone contact the night before response was confusing and incomplete. Indicated first on list and expected am service but this was not correct"
mark H.
london, ontario
"Scott was very helpful in educating me on our home air filtering system. He took the time to clean it. He also showed me pictures of our AC before and after to show the extent of buildup."
melissa M.
london, ontario
"The service technician was extremely knowledgable and very helpful. He took the time to explain the problem and the solution. We were extremely satisfied with him."
gord M.
london, ontario
"Steve gave us a company to call to deal with are damp basement . Very helpfull"
kim S.
london, ontario
"Jason was very polite, he explained the issues well."
bob G.
dorchester, ontario
trevor H.
london, ontario
mr mura M.
london, ontario
"We called for a leakage in the shower, you charged us 130$ and didn't even stop the leakage, made us wait for days and days while we were wasting liters and liters of water, while you could have at least stopped the immediate problem. Shame on you! We will never call you again."
steve M.
london, ontario
joyce M.
london, ontario
rachael D.
london, ontario
"Scott was pleasant, informative, explained what he was doing and went the extra mile to clean my air conditioner when I didn t have an outside water source"
sylvia Y.
london, ontario
"Scott was very friendly. Also told us everything he was doing. We are always happy with your workers."
jean/jane W.
st thomas, ontario
kathy R.
london, ontario
"Very friendly, professional"
sean V.
london, ontario
wendy R.
london, ontario
"Brandon arrived on time, was friendly and courteous to us (and our dog) explained what he would be doing, and, after showing him where everything was located he set to work immediately. After finishing everything he explained exactly what he had done and took the time to answer our ridiculous questions. You have an exceptional employee!"
josephine F.
london, ontario
"Marcus was very respectful and I like the fact he put covers over his shoes ,,and did not leave a mess behind."
angela J.
london, ontario
ms thomas T.
london, ontario
"Improved the efficiency of my air conditioning."
nick B.
poplar hill, ontario
"Richard was punctual, thorough and engaging providing the quality of service we have come to expect from Inch in our 36 year relationship"
vazrick S.
london, ontario
"excellent service"
luc&kendra A.
london, ontario
"The work that was done leaked which whatever you came and fixed it. Calling to get it fixed however was very unorganized. The office placed me on hold numerous times to obtain answers I felt as front line staff they should know. Very pleasant though."
peter B.
london, ontario
"Technician arrived slightly earlier than promised time frame (approx. 1/2 hour) but no big deal on the day. Whilst he was here he did a thorough inspection of the AC, addressed a few concerns I had - no problems found, and was very congenial throughout his entire time here. Thank you for the excellent service."
mr pollard P.
london, ontario
chirstine M.
london, ontario
"Jason is a very thorough Technician. He takes pride in his work and does a complete check of all components."
ron N.
ilderton, ontario
"Would have been higher, but tok expensive.."
tim C.
london, ontario
jordan I.
london, ontario
david L.
london, ontario
"work was thorough, and carefully explained"
robert M.
london, ontario
"We had a piece of pipe that needed to be replaced (less that 10) and replace an outside tap. The tap was installed with the copper pieces sticking out way too far past the wall and the cover for the brick was installed and left completely loose....for $437!!!!"
simon W.
london, ontario
"Brandon did a great job"
irene T.
london, ontario
"the tecs. were polite and professional, they put rugs down on my floor to keep it safe. they showed me how to drain sediments once a year from my water heater. they took back my present water heater to reliance a huge relief for me. just an overall good and positive expirence."
mr pinkerton P.
st thomas, ontario
james C.
london, ontario
"Technician was very knowledgeable about his job, and what he was doing."
louise S.
london, ontario
"Craig is professional and courteous. He always communicates honest answers to questions. Excellent service from him."
jennifer M.
london, ontario
margaret F.
london, ontario
"Lee came when he said he would and was polite and distanced well"
denis F.
london, ontario
"professionalism and knowledge towards his job was at a high standard."
john P.
london, ontario
"Very professional"
slavko P.
london, ontario
"PROMPT POLITE INFORMATIVE"
ruth&gord G.
st thomas, ontario
ken P.
london, ontario
"The rep was very knowledgeable, courteous and prompt."
pam M.
london, ontario
"The technicians were very friendly and professional."
winifred L.
london, ontario
"Very friendly and very knowledgeable- Jason was very helpful"
harold R.
komoka, ontario
andrew T.
london, ontario
frances M.
ingersoll, ontario
"they were acurate, polite, understanding of our needs"
bryan G.
london, ontario
bret D.
london, ontario
brian G.
london, ontario
jason M.
london, ontario
paul dyk D.
london, ontario
"Very good communication"
david M.
st thomas, ontario
"Checkup was done right on time and quickly. Tech reviewed results and explained each step."
nancy M.
london, ontario
"Only complaint would be that our 6 month advanced booking for the month of May was cancelled and moved to the end of July without any explanation other than conflict with another appointment. Understand that things come up, however a more detailed explanation would have been appreciated."
walter H.
london, ontario
"very quick reaction to our problem- 20 min. (amazing)"
gord S.
dorchester, ontario
"Craig is the best...he explains what he is doing and make sure youre satisfied with everything he is doing !!!"
kevin L.
st. thomas, ontario
jennifer L.
london, ontario
"He was thorough, polite and went out of his way to answer our questions on how to cook the upstairs more."
karl J.
london, ontario
"Thorough job"
christine G.
london, ontario
"covid aside, service was to be for AC tuneup. tech also wanted to do furnace and humidifier instead of in Sept. tool 3 hours which was more than expected. in future will get furnace done in fall. do I feel confident in service? we will see - he thought motor broken but then determined lose wire. Could not get fan outside to turn on, said last person who worked on it had wires messed up ** this would have been Roy Inch last check up in 2019. concerned! after 935 Country Club, tech went to 190 Mark street AND 124 Irving PLACE - he did not have addresses and when he printed out my receipts 124 Irving was listed as 190 Mark - should they have same customer number?"
chris G.
london, ontario
"system has trouble when clients have more than one address. Technician asked I point this out, he had first address but not the two rental houses he was to go to after 1st house. I also found it frustrating to keep the 3 houses sorted when talking with booking person."
kelly W.
london, ontario
"We are prepaid for 2021 and still need to have a date scheduled for the 2021 Furnace and A/C check. Will Roy Inch call us to schedule?"
mrs judd J.
london, ontario
"We have AC wall units and our serviceman, Craig, does a fantastic job in keeping them in good working order. He also does a wonderful job on our gas fireplace"
edna rodwell R.
london, ontario
"Professionnel and trust."
bhama R.
london, ontario
"Scott was courteous, professional and knowledgeable. He took time to explain how things worked and was very patient. Scott did a thorough job."
john b. Y.
london, ontario
"Ryan showed up in the allotted time, we discussed the problem...he worked on a quote and then presented the quote to us with options. When we decided on the course of action, Ryan accomplished the installation in a timely manner and left the space clean and tidy. Easy to work with and answered all of my inquires."
percy O.
london, ontario
"HE WAS PLEASANT AND EXPLAINED WHAT HE HAD DONE AND WHY. HE WAS MOST EFFICIENT AND HE REMEMBERED US FROM LAST TIME HE WAS HERE AS WE R3EMEMBERED HIM."
scott/jean H.
london, ontario
"The technician, Craig, arrived at scheduled time, performed the service efficiently, advised us of the various steps he would be performing with respect to the service, informed us and showed us a part that required replacing and the cost of the part and efficiently completed the service. He is always neat, polite,professional and respectful of both us and our property."
david Q.
london, ontario
"They were very courteous, respectful, efficient and did a great job to explain what they had done. A great experience!"
ms krajnyk K.
london, ontario
"Excellent service, professional, courteous, respectful."
paul S.
london, ontario
"on time, kept me informed of his progress - liked my dogs"
david M.
london, ontario
"on-time, competent, friendly"
cliff P.
london, ontario
"Everything was done satisfactorily"
mr patroch P.
london, ontario
"communicates well, friendly"
sharon O.
london, ontario
"Professional, arrived when he said he would, polite and respectful of pandemic protocols"
peter L.
london, ontario
ray C.
london, ontario
"Effficient service and very responsive to questions."