margaret W. london, ontario April 26, 2022 "I didn't receive service. I cancelled my contract with you last year"
graham B. london, ontario February 21, 2022 "Basement was left somewhat dirty and I had to clean up after crew. Overall crew was nice and respectful of the home, just an obvious small pile of debris that should have been cleaned up."
gary D. london, ontario February 09, 2022 "The technician was very friendly and explained all that he did. I enjoyed speaking with him and would welcome him back anytime."
barry P. london, ontario February 07, 2022 "Timely service. Technician took his time to make sure fireplace working before he left. Very personable"
kelly B. london, ontario February 04, 2022 "Great problem solving options. Good team work. Accountable. Called before arrived"
marion F. london, ontario February 03, 2022 "No one showed up or even called. Your callback system didn't work either. Called and talked to a woman who wasn't helpful at all."
rick D. london, ontario February 03, 2022 "Nick was prompt, professional, respectful and knowledgeable. He also kept a clean work area."
kevin B. london, ontario February 02, 2022 "Nobody showed up? The appointment was scheduled after my last appointment in January 2021 and nobody arrived on Jan 31, 2022."
ursula G. london, ontario January 31, 2022 "The technician was extremely courteous and knowledgeable and answered all our questions."
lucy A. london, ontario January 30, 2022 "The first one ordered the wrong piece the second one came and put my furnace on and we never shut it off so theres a problem still so Im not happy about it"
barrett G. london, ontario January 30, 2022 "The technician had to come out twice, which I understand because they had to order a part. But thing I'm displeased with is the cost first visit 230 dollars , next visit 230 dollars the guys were here for a whole 2 minutes to replace a part . Which is outrageous, and of course the technician didn't even bother to make sure it was working properly. The next day having the same issue as before ,so nothing was resolved."
ruth A. london, ontario January 29, 2022 "The young man that came out in the evening did not seem to know what he was doing. Everyone else was very helpful and went over and above to get us a new furnace just before the temperature dropped."
brian r. W. komoka, ontario January 28, 2022 "The technician was Reliable; Courteous and was clearly an expert in his field."
karen F. london, ontario January 28, 2022 "Polite, efficient service. The technicians always arrive during the time frame specified, and are good at what they do."
steve M. london, ontario January 28, 2022 "tech solved the issue in the first 10 minutes he was here."
frank C. london, ontario January 28, 2022 "Service rep was friendly and very knowledgeable. Matt clearly explained the problem in the furnace and his solution."
sheik M. london, ontario January 26, 2022 "Roy Inch keep up their regular yearly maintenance Services on my equipment when necessary."
andrea C. london, ontario January 25, 2022 "Cleaning and service were done quickly and efficiently. Nothing to be unhappy about"
kenneth A. london, ontario January 23, 2022 "A service person did not come as scheduled on the previous day but we were able to reschedule for the following day. We were disappointed that he was unable to readjust our ecobee thermostat. Everything else was fine."
michael S. london, ontario January 23, 2022 "technicians were thorough and explained what they were doing clearly"
regna D. london, ontario January 22, 2022 "Technician went far beyond expectations in answering my questions and interacting on a personal level."
cheryl S. london, ontario January 21, 2022 "The problem was resolved and he answered several other questions we asked."
judy T. london, ontario January 21, 2022 "Excellent explanations and suggestions! Mike our technician was awesome."
ashley B. st thomas, ontario January 20, 2022 "Earlier than expected, kind courteous and knew the furnace well and answered all my questions."
mr north N. london, ontario January 20, 2022 "Always very courtesy doing a fine job knowing it is downright"
trevor H. london, ontario January 17, 2022 "Technicians were prompt and personable. They were able to answer questions and provide great recommendations. Sales person was very knowledgeable and not at all pushy. Very refreshing"
marlene P. st thomas, ontario January 16, 2022 "Robert was very friendly and explained to me about my concerns."
lawrence C. london, ontario January 16, 2022 "Technician was efficient, polite and explained the outcome well"
stewart C. thorndale, ontario January 14, 2022 "The service tech was great super friendly and honest"
peter M. london, ontario January 13, 2022 "Jordan did a good job, but the cut and installation of the floor vent was sloppy. It is not square to the wall, and I had to ask him to put more nails into the metal to make it flush with the floorboard edges. The gauge of the vent material is also much lighter than older floor vents in the house. Pease make sure that your technicians arrive at the job site with properly fitting masks. This is now essential PPE for the protection of both the worker and the client. Poor Jordan spent the entire job pulling up his mask over his nose because it didn't fit him snugly."
cheryl M. st thomas, ontario January 13, 2022 "The tech was professional, courteous and thorough in his inspection of my furnace."
john H. london, ontario January 13, 2022 "The Tech was great at explaining the issue, very knowledgeable and personable."
robert B. port stanley, ontario January 13, 2022 "Disappointed that your company's plumbing division ( who installed my battery backup sump pump system 2 yrs ago) will not support pump repair if it fails on a 24/12 emergency basis. Inspection will not check the pump itself as it is an involved time-consuming process. Pumps DO fail, and a backup pump system should have been suggested and made available at installation. Failed pump leads to a quickly flooded basement!"
alan G. london, ontario January 12, 2022 "Service was completed thoroughly, satisfactorily and any issues (eg. humidifier screen) brought to my attention and explained. Technician was pleasant to deal with and polite."
gaile D. london, ontario January 12, 2022 "Our fireplace looked so much better. Roy not only fixed the fireplace, he made a recommendation about running it all day to stop the furnace switching on and off all day. We shall compare our bills after a month. Best of all was his vacuuming of the cobwebs. We had never seen the fire and logs so clearly! We were even glad to have had a problem to be able to have such better ambience as a result!"
karen F. london, ontario January 12, 2022 "Technician came way too early and I appreciate next time they don't come ahead of time not until the specified time and to park on side of the road not in my driveway"
greg M. glencoe, ontario January 11, 2022 "he arrived early was very polite asked several times if we had questions, explained everything clearly showed us what had been done very impressed."
rob L. london, ontario January 09, 2022 "Tech knew his job and diagnosed the problem quickly. Fixed the problem. Friendly and competent"
carter M. london, ontario January 09, 2022 "Technician was very thorough in trying to locate the furnace problems..spent a lot of time on this one!"
james C. london, ontario January 09, 2022 "Your service man knew how to correct the no heat problem. A couple of ideas tried, and furnace was working shortly after he arrived. Thank you for great service"
sherry J. london, ontario January 07, 2022 "Excellent knowledge of Heating system and Air Flow. Advised to relocate Thermostat which we did."
steve M. london, ontario January 07, 2022 "Service tech was friendly & knowledgeable about the task."
mary etcher E. dorchester, ontario January 01, 2022 "My furnace problem was fixed in no time. A technician was sent the very same day which I appreciated because it was getting chilly in the house. The technician diagnosed the problem and had the needed replacement part on his truck. He was efficient and professional."
craig J. london, ontario January 01, 2022 "This service call part 2 of 2 which started prior day. Yesterdays technician had not understood that in addition to installing the replacement iComfort S30, he was o do the annual furnace servicing. Todays technician was thorough and efficient, as was yesterdays, not withstanding the 2 visits."
angela R. london, ontario December 31, 2021 "Both the receptionist and the service tech that came out were so friendly and helpful. I was so happy to get a same day appointment, and the service tech kept me informed of everything he was doing and what the problem was and how he was going to fix it. I had no doubt that he would do a great job and he certainly did!"
bruce L. st. thomas, ontario December 31, 2021 "Because they Diagnose the problem and didnt try to sell us all their product and advised us how to use our sump pump the right way!"
brad C. ingersoll, ontario December 29, 2021 "Although the service tech could not fix my valour fireplace, he was upfront and did not waste my time or money. He helped identified who could provide the help I would need. This honesty goes a long way and I am more likely to call on your Ron Inch for other services in the future because of this experience the service tech provided. Thank you."
jim C. london, ontario December 29, 2021 "I didn't get what I asked for and could not get satisfaction."
doug M. london, ontario December 27, 2021 "Being a new home owner in this community, your service technician Matthew Polfuss took the time to explain in great detail the various mechanical devices associated with the furnace and fireplace operation. All my concerns were addressed. Matthew is a credit to your business."
margaret K. london, ontario December 27, 2021 "The first visit was not successful but the company acted fast, send another technician to rectify the problem. I was very impressed with Roy Inch and Sons. It is easy to get a perfects score when everything is smooth but you really get to know the company and service when the problem arises and needs to be dealt with. Thank you for good service"
adele M. london, ontario December 27, 2021 "Both Matthew and Ryan were pleasant, respectful and professional. They came when expected, completed the job in good time and clearly knew what they were doing :)"
michael T. london, ontario December 25, 2021 "The ordering and installation of the tankless water heater was done in a very timely manner. We give full credit and great thanks to Murray for making this happen on a very difficult day for us!"
gerry G. west lorne, ontario December 24, 2021 "Rob was very knowledgeable, efficient, friendly and a pleasure to deal with. We're never disappointed with Roy Inch service."
rick H. tillsonburg, ontario December 23, 2021 "Rob was very thorough and explained everything he was doing. Made sure we didnt have anymore questions or concerns before he was on his way."
eileen C. london, ontario December 23, 2021 "I had all my questions answered and felt I was given good, honest advice."
tyrone P. london, ontario December 23, 2021 "Service agent was great, friendly, efficient, respectful"
murray S. london, ontario December 21, 2021 "Exceptional Customer Service, a Top Notch Professional in his field - A Great Asset to your company!"
anne bennett B. london, ontario December 21, 2021 "I was very impressed with the technician that came. He phoned ahead to give me an arrival time and answered any questions that I had and wore a mask and foot covering"
scott C. london, ontario December 20, 2021 "Technician was right on time, worked diligently, was friendly and went out of his way to give us a review of how the thermostat works"
james M. st thomas, ontario December 19, 2021 "the technition was very curtious and knew what he was doing"
john B. london, ontario December 17, 2021 "Service expert took the time to understand my concerns and to suggest possible solutions."
brian B. london, ontario December 16, 2021 "Technician came within allotted time, left the area clean and orderly, and friendly staff."
tom W. london, ontario December 15, 2021 "showed up when he said he would. was very neat. explained to me everything he did. helped me sign up for the new service procedure"
mrs ferrari F. london, ontario December 12, 2021 "Service person worked quickly & communicated areas of concern"
mrs nesbitt N. london, ontario December 12, 2021 "The technician made sure that I understood the new program and actually helped me to get set up, in addition to completing the usual furnace maintenance."
reg T. london, ontario December 11, 2021 "The young man was very informing & explained what was being done !"
john M. london, ontario December 11, 2021 "He did the best he could under the circumstances with an old furnace which needed a part that is very hard to find. He was scheduled two hours earlier than we were told but it was OK as we had just come home."
todd S. st thomas, ontario December 11, 2021 "we have had firplace services in the past, however, this technician did the best cleaning of the fireplace we have ever had, both my husband and I were very impressed"
kimberley H. st.thomas, ontario December 11, 2021 "Technician was very friendly, professional and helpful! On time!"
ted S. london, ontario December 10, 2021 "The furnace filters I required were quickly and pleasantly provided."
zara K. london, ontario December 10, 2021 "The technician was very efficient , professional and friendly"
kevin H. london, ontario December 09, 2021 "Technician Nick is exceptionally competent and affable. He represents your company with class and style. Treat him well."
nancy H. london, ontario December 09, 2021 "I was very pleased to know that your service people will remain with the change-over. I was on the fence about switching over to another company but decided to stay with that information. You need to let people know that because some of us are very loyal to local people."
martin L. london, ontario December 08, 2021 "Someone came on the same day to look at my furnace. Once we decided to replace the furnace, Murray was very professional in handling and explaining the situation and booked an appointment to have the furnace replaced on a timely manner."
johanne G. london, ontario December 08, 2021 "- professional - Craig explained everything and answered all questions."
marian K. london, ontario December 08, 2021 "Mike was friendly, professional and explained everything he was doing. He quickly figured out the cause of the problem and fixed it!"
tania L. london, ontario December 07, 2021 "The service man came to look at why our furnace was not producing heat. He (Mat) reviewed the furnace and quickly detected a probable cause. He explaned what needed to be done and proceeded to get it fixed.. His work ethic was very prfessional and customer friendly."
nancy W. london, ontario December 06, 2021 "The technician was very knowledgeable very efficient answered all my questions .Roy Inch has been up to now a very reliable company. Hope that does not change.."
maureen W. london, ontario December 06, 2021 "Answered my questions & gave extra tips/ ideas Polite Seemed conscientious"
cathy P. london, ontario December 04, 2021 "Craig was professional and thorough. He was friendly and knowledgeable, answered all my questions very well. He proved a lot of helpful tips and information about my furnace. He seemed to genuinely care about providing a quality service. I have used Roy Inch for many years, but cant say whether I will continue to use or recommend once enercare takes over. Hopefully the technicians will be as good as Craig and service will not suffer."
beth W. ilderton, ontario December 04, 2021 "Thorough, knowlegdeable, explains everything he has done as he is doing it. Takes the time to do it right!"
chris D. london, ontario December 04, 2021 "Very pleasant technician. Answered the questions I had and showed me the furnace at the end of the service."
sharon H. london, ontario December 04, 2021 "Matt was a pleasant technician who was knowledgeable, patient when explaining what he was doing. He did a great job cleaning and setting up our fireplace."
ron J. thorndale, ontario December 03, 2021 "tech told what condition furnace is in explained what he did,"
chris H. london, ontario December 03, 2021 "The 2 techs came in and did their job efficiently. Able to answer questions. Pleasant."
glen Q. london, ontario December 03, 2021 "Nick who came to do the maintenance on our units was extremely polite, courteous and took the time to explain everything to me."
susan R. london, ontario December 03, 2021 "Craig is an excellent technician. Polite & very knowledgeable"
betty W. london, ontario December 03, 2021 "The tech was very pleasant & knowledgeable. Arrived within the appointment window & called 15 minutes before arriving."
arnold W. london, ontario December 02, 2021 "Initial thermstat was faulty and as a result had to be replaced. System did not fully work until two weeks after initial installation. Communication poor between office and tradespeople on site. We often were left in the dark as to what was happening. Salesperson misinformed us as to how the heat pump/furnace would work in practice and gave us the impression it would do most of the heating during low hydro rates except for the coldest part of the winter. No one properly explained how the system actually works in practice. It was only after I made inquiries to BKR that I got a comprehensive and easily understandable explanation.(we have been infomed that heat pump will only work above 4.2 C during lowest hydro rates). Failure to expain this properly has been very stressful for us/"
carol F. london, ontario December 02, 2021 "The service tech was great. He did everything I asked for in an efficient and timely manner. He cleaned up when he was finished and left everything like new"
paul G. london, ontario December 01, 2021 "On time, working efficiently and answering any questions we had. Reajusted our vents and put mouse seed up in them"
bob C. london, ontario December 01, 2021 "Matt was excellent! He called before coming, introduced himself when he arrived, had booties to cover his outside shoes, explained the work he was doing , answered our questions and did a great job!"
mark W. london, ontario December 01, 2021 "Occasionally, your people will do something during their annual maintenance check-up the require a return call later. Other than that, they would get a 10."
bruce M. lambton shores, ontario November 30, 2021 "The technician was friendly & very professional."
mrs kyle K. london, ontario November 30, 2021 "the technician was 30 mins early to the 2 hr window, which is pretty much unheard of. He was efficient and even found and fixed things I wasn't aware of."
charles M. london, ontario November 30, 2021 "polite and informative sales staff punctual and efficient install techs"
luke S. london, ontario November 29, 2021 "I had a very friendly technician who came on time, completed the work very efficiently, and was just a great guy all around."
james M. london, ontario November 28, 2021 "The visit was to deliver 2 air filters of the correct size. These had been order much ordered, but due to a variety of errors (mis labeling) had resulted in the wrong size being provided. Your staff has been excellent in fixing the problem. Your tech installed one to insure it was the proper size."
peter S. london, ontario November 28, 2021 "The tech that came in today was a pleasure to deal with. Answered all of my questions and concerns."
dennis L. london, ontario November 27, 2021 "Very thorough and took time to explain what he was doing."
wayne B. london, ontario November 27, 2021 "Technician called and asked to come early which was great for us. Tech very friendly and professional"
christines S. london, ontario November 26, 2021 "The young man was very polite and took his time to answer my questions - Im so happy with my fireplace running again. Ive had it on every day since he was here,"
judith B. london, ontario November 26, 2021 "The problem was fixed quickly and the technician was very nice."
denis A. london, ontario November 26, 2021 "Sales and service people were excellent. Very knowledgeable and professional. Communication was lacking between them, the scheduling team and the customer. In one case we were away from the house and the service people phoned to say they were there and we had no idea they were coming at that time or at all for that matter. Needs work for both the customers sake and for the sake of business efficiency."
patrick O. london, ontario November 25, 2021 "Craig is the best service technician in his field. Polite and knowledgeable. My answers below are based on being able to count on using him going forward. So this is a very specific survery going forward."
siegfried B. london, ontario November 25, 2021 "3 different techs were involved all were very polite and knowledgeable"
john S. london, ontario November 25, 2021 "The technician was very prompt, friendly, respectful and efficient."
norm B. london, ontario November 25, 2021 "I think the teck's name was Matt and he was friendly and efficient, but unfortunately did not have the part to fix the fireplace. I am now waiting for the part and a call with a date to install it."
bill P. london, ontario November 25, 2021 "The installation of the system was not completed to its end. Your service addressed the problem well."
tony O. port stanley, ontario November 24, 2021 "He was on time and he figured out the problem and proposed a solution"
don T. london, ontario November 23, 2021 "Thorough review of furnace and provided us with the details of his findings."
travis allison A. woodstock, ontario November 22, 2021 "Excellent communication about arrival time and well explained when here"
julie G. london, ontario November 22, 2021 "the technician was very thorough, knowledgable, friendly and explained everything that was being done during the service and why. He answered any questions we had in a manner that was easily understandable."
paul F. london, ontario November 21, 2021 "Technician was great to identify the problem. He could not fix it"
brian R. london, ontario November 20, 2021 "The Service Technician was very friendly, thorough in his tasks, offered great tips and was very professional."
peggy B. london, ontario November 19, 2021 "Scott was punctual, took the time to provide full detailed description and information. Personable. Great experience."
jonathan H. london, ontario November 19, 2021 "My experience over many years is that Roy Inch service technicians are always friendly, competent, and happy to answer questions."
george D. london, ontario November 18, 2021 "Customer service was excellent. Technicians were very polite and helpful"
pat M. london, ontario November 18, 2021 "The technicians I have had in the past have reviewed their findings with me before they left. This allowed me to ask a few questions so I better understand what they did and what I should do to maintain my system. This time that did not happen. The technician said an email would come to me with his findings-I never received it. I also did not receive a copy of the paid invoice."
andrew S. london, ontario November 18, 2021 "Jason communicated well what he was doing and seemed exceptionally conscientious"
carolyn B. london, ontario November 18, 2021 "Got a appointment quickly, technician met his window and was excellent."
clarence F. london, ontario November 18, 2021 "You Did what you said you would do in a very satisfactory timely matter"
laurie L. london, ontario November 17, 2021 "On time. Friendly. Knowledgeable of topic on my questions about my furnace and best practices to keep it running smoothly"
bud W. st thomas, ontario November 16, 2021 "Jordan, Tim and Rob were polite, professional and efficient. They were joined by an additional helper when all moved a very heavy air conditioner to an unusual location. This "TEAM" is super!!"
mary R. london, ontario November 16, 2021 "I have provided this rating because I have no idea what the young man did. I had guests while he was here so I greeted him at the door, let him out at the end of his visit and have no idea what he did. Since your service men are always good, I assume he was, too. I have no idea whether he changed the filter on the furnace, something the service people always do. He very politely did not interrupt my conversation with my firend. Usually, your people ask for the payment for the next visit and set a date but he did not do that. I assume that you will be in touch to set a date for the next visit."
erin F. dorchester, ontario November 16, 2021 "We received a lot of great tips to maintain our furnace. Very knowledgeable!!"
mark D. london, ontario November 16, 2021 "Technicians are always polite and explain clearly what they did."
ken W. london, ontario November 15, 2021 "Proof of the pudding is in the eating, and proof of the furnace maintenance is in the heating. Mike came across as competent, friendly, and attentive."
john C. london, ontario November 15, 2021 "I was advised that I need to start saving for a replacement furnace and water heater. There was no information provided on why and there have been no issues with either appliance. Specifically for the furnace on last fall's inspection I was advised it was a very good quality furnace that will last a while longer and rarely has issues. This leaves me with the impression that the new ownership is more interested in sales than maintaining quality products."
nancy O. london, ontario November 15, 2021 "Matt was very helpful with checking the furnace and with answering all of my questions."
andrea I. london, ontario November 14, 2021 "receptionist was lovely to talk to. Technician was very knowledgeable and pleasant."
gord B. st thomas, ontario November 14, 2021 "Technician was very professional, knowledgeable and friendly."
john R. st thomas, ontario November 14, 2021 "The technician was friendly,professional, and straight to work"
art S. london, ontario November 14, 2021 "Technician was on time and completed work efficiently as well as showing me the completed work."
tom B. st. thomas, ontario November 14, 2021 "Got everything done before the 11th hour of the 11th day of the 11th month."
gerry G. west lorne, ontario November 14, 2021 "Josh is very knowledgeable and friendly besides! He's a keeper!"
terry M. london, ontario November 14, 2021 "Very professional, great suggestions to solve problem, clean workmanship and very personable in dealing with client."
margaret P. port stanley, ontario November 13, 2021 "the appointment was cancelled twice I believe due to a lack of technicians available."
mrs leslie L. dorchester, ontario November 13, 2021 "All of my questions were answered by the technician and maintenance done well."
robert M. london, ontario November 13, 2021 "The service man knew what he was doing & did a good job."
rodney V. london, ontario November 13, 2021 "They were quick, knowledgeable and efficient. They went above and beyond"
kathleen D. london, ontario November 12, 2021 "A wonderful experience. Phil and Derek from Oakville were a tremendous team, They were polite courteous, a pleasure to have in our home. They explained the installation thoroughly and professionally did their work. I would welcome them to our home for any work required at any time, That is also for Luke and Josh from the london store."
krista T. london, ontario November 12, 2021 "Jordan and the 2 tims were amazing. On time, professional, friendly, clean and informative."
cheri F. london, ontario November 11, 2021 "Chad arrived earlier than expected, was very very friendly, and was done in a short time. Very good service technician."
angel S. london, ontario November 11, 2021 "Great experience with Craig. He took his time to explain everything he was doing"
catherine M. london, ontario November 11, 2021 "Polite, highly skilled and knowledgeable, worked hard to diagnose and fix the problem. Explained everything."
elizabeth S. london, ontario November 11, 2021 "Very efficient and friendly. Provided helpful advice."
sandra C. strathroy, ontario November 10, 2021 "The service rep that came to my house was on time . He checked everything from the furnace to the thermostat to the outdoor vents. I was comfortable with him being in my home. Job well done"
patricia S. london, ontario November 10, 2021 "Mike P. is very knowledgeable. He also knows my furnace well. He cheerfully answers all of my questions. Excellent service, as always!"
norman L. london, ontario November 10, 2021 "Friendly and professional. Explained everything to us in terms we understood"
linda M. london, ontario November 10, 2021 "Very knowledgeable polite and professional service technician"
linda M. london, ontario November 10, 2021 "very professional, knowledgable and polite service technician."
linda M. london, ontario November 10, 2021 "Excellent professional and knowledgeable service technician"
lynda F. london, ontario November 09, 2021 "He lets me know what he is doing and how our furnace is performing."
marilyn K. woodstock, ontario November 09, 2021 "It was excellent service by the tech but I got a bit of a run around in trying to get service. After waiting to speak to someone the first time, I got rerouted to someone else where I had to wait awhile again, after which time they directed me to contact Lennox which I did. Got right through to Lennox and he diagnosed that I needed to call Roy Inch back and book a service tech which I finally did. Once I got a tech dispatched, everything was excellent after that."
ben R. london, ontario November 09, 2021 "After hours call during cold weather, so responsiveness was critical. Very pleased that someone was manning the phone line; technician called when he was on his way; diagnosed the problem effectively and explained the issue + next steps on remediation very clearly. Tech was awesome"
marian Y. london, ontario November 08, 2021 "Rob is very friendly and definitely very good at his craft. He took the time to explain his findings and what they mean throughout the process. It was a great learning experience for me."
shaun J. london, ontario November 08, 2021 "Matthew was very polite, mannerly, explained exactly what he was doing and why."
shelley H. london, ontario November 08, 2021 "Matt was very easy to talk with and he answered all my questions. Even showed me how to do a few things."
henry F. london, ontario November 08, 2021 "Jason came promptly on time and did his work efficiently. He was pleasant and courteous and answered some questions for us. Very professional."
yousef Z. london, ontario November 07, 2021 "Very bad experience I called you guys 3 times for the same problem the teck said its the thermostat than he took out the Lennox thermostat and give be the chipest thermostat Honeywell that you cant read it until you put light on when I called to speak to a manger the secretary shot the phone on me and no manager called back for 3 times to talk so I well never deal with Roy insh anymore bad service"
christine M. london, ontario November 07, 2021 "Mike was very knowledgeable and even though the problem was rectified without having to do any adjustments, he continue to look for the issue and make suggestions for the future if the problem happens again. I would also like to mention the Diane, Service Consultant made suggestions in regards to my appointment and went out of her way to arrange the Sr. Technician visit."
tony C. st thomas, ontario November 07, 2021 "Prompt on time service with a knowledgeable technician."
cindy K. london, ontario November 06, 2021 "Fireplace needed a second check up and it was provided as soon as I asked for it."
alex P. london, ontario November 06, 2021 "Jason had the patience to wait until all the air had been removed from the system, draining one container at a time for 2 hours!!"
john M. london, ontario November 06, 2021 "Marcus came on time. Early diagnosis indicated a faulty inducer motor assembly but after detailed examination it turned to be a loose screw on the assembly. Saved me a considerable amount of money."
judy J. london, ontario November 06, 2021 "The gentleman was very efficient and thorough. He took the time to answer my questions and never rushed. Well done!"
dorothy F. london, ontario November 05, 2021 "Technician Matt Lustig was very friendly and helpful answering all my questions and did a excellant job on my gas fireplace."
derek V. london, ontario November 05, 2021 "I have called in to discuss the situation with a couple of staff members/ manager - Still waiting for a call back. Too much to type. Multiple problems and issues. The tech was amazing so dont blame him. Poor communication, told wrong information, charged a whole lot of money for nothing. My appointments changed - my loss of wages mean nothing"
larry M. london, ontario November 05, 2021 "Pleasant technician. On time, fully explained what needed to be done."
paul/jodi J. london, ontario November 05, 2021 "Pleasant, arrived within the given time frame, called to let me know he was on the way, completed work in a professional manner and provided feedback on the condition of the furnace and filter."
sandra M. london, ontario November 04, 2021 "The technician was courteous, helpful and informative. Great experience"
j S. london, ontario November 03, 2021 "Good service. He answered any and all questions and concerns."
gordon B. london, ontario November 03, 2021 "The technician took the time to explain to me, a lay person, what he was doing, what my concerns should be and answered all my questions"
carol J. london, ontario November 03, 2021 "The technician was very informative. Unfortunately the problem has been there for years so why hasn't any technician caught it during yearly maintenance. It should have been done right in the first place. I would like an answer to this. ."
elise H. london, ontario November 03, 2021 "the technician explained clearly what he was doing and why."
william R. st thomas, ontario November 03, 2021 "service is great still waiting for parts please update as to when repairs will be completed"
dawn/don H. komoka, ontario November 02, 2021 "Very pleasant, good explanation of what he did, gave clear understanding of the future coverage that is beginning next year."
elizabeth S. london, ontario November 02, 2021 "Polite and very knowledgeable...was very patient with the questions I had"
mr schmelzle S. london, ontario November 02, 2021 "Very professional, good personality, solved the problem without difficulty."
jim S. london, ontario November 02, 2021 "He was very helpful and gave good suggestions regarding our gas fireplace"
mark P. london, ontario November 02, 2021 "He (I think Jeff was his name?) was meticulous with his inspection and service and has an engaging personality. Also, he's a great guy because he graduated from the University of Windsor as did my wife and myself (sorry for the bias) GO LANCERS!"
dianne W. london, ontario November 02, 2021 "he was very professional, personable and very skilled at his job."
patricia B. london, ontario November 01, 2021 "The plumbers were on time, courteous and completed all the work required. They did discover some other hidden issues but were clear about the cost. There was an issue that one of the newly hooked up vanities leaked (puddle) but we called the plumber's cell and he immediately returned and fixed it. There were a lot of plumbing jobs to be done and everything was completed."
shelley O. london, ontario October 31, 2021 "The Resident Sales Consultant (Murray Stark) was excellent in helping us choose a new furnace and heat pump and being part of the pilot project. He made sure everything was taken care of and on time. Josh, the technician, explained the new thermostat, and wifi connection to us on our IPad for the upcoming surveys. He was very knowledgeable, and worked quickly to get us connected."
geoffrey L. london, ontario October 31, 2021 "Furnace died on a Monday, attempted repair was made on Friday. New furnace installed the following Monday. Really quick turn-around."
peter S. london, ontario October 31, 2021 "Showed up as I was advised he would .Furnace was checked out New thermostat was needed and installed at no charge to me. All round, a positive experience."
jennifer R. london, ontario October 30, 2021 "He has been better with a furnace than our fire place. The fan did not work immediately at the end, and the grate on the front came loose after he left"
ann M. forest, ontario October 30, 2021 "Annual maintenance cleaning of boiler furnace done expertly."
tammy C. london, ontario October 29, 2021 "Craig Hern arrived on time and was very thorough, professional and friendly. He took the time to show and explain all necessary maintenance and system information. He changed some settings to provide more even heating/cooling throughout the home. It seems to be working well. I feel reassured that I can contact Roy Inch & sons at any time and get great service. I have recommended Roy Inch & sons to many people and will continue to do so."