Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 5,667 Reviews
mehar G.
london, ontario
"your expert was very thorough in explaining his findings."
jim K.
st thomas, ontario
"This guy really knows his stuff. Jason is fast, efficient and reliable. I know when he does the job it is done to perfection. He is also very personable."
chris G.
london, ontario
"very polite and to the best of my knowledge did what needed done. I wish there was a check list like when you go to have car lube oil filter - it shows what was checked. I had 3 AC service calls in 2 days at 3 locations and the process was different each time. had 2 appointments back to back, same neighborhood. Matthew after finishing 124 Irving said he would meet me at 190 Mark, 45 minutes later I called him to see where he had gotten to - called away to another site - wasted my time. called office, they had Nicholas right there."
kerry N.
london, ontario
"Friendly and good service."
bill A.
london, ontario
isolde S.
london, ontario
"Very nice pleasant young man. There were no issues."
sumit Y.
london, ontario
"I got the Mitsubishi Heat pump installed at my property and the unit was installed with Mitsubishi thermostats. Its been more than a year and I complained around 6-7 times that my heat pump is malfunctioning all the times. Its not shutting off and on on desired temperatures and keeps on running. My experience with Roy inch was pretty bad and I will never ever do any business again."
tiena and norman J.
aylmer, ontario
"Murray presented the products clearly to help us make our choice. Very polite gentleman. Tim and Jordan dismantled and installed the equipment quickly and showed total respect for us and our home. Jordan patiently walked me through the operation of the furnace and the technology of the wifi thermostat."
dwight B.
london, ontario
doug D.
london, ontario
"Craig has been here before and we asked specifically for him as he is quite familiar with our sytems. He does a fine job!"
linda N.
london, ontario
john shaw S.
london, ontario
"We had a small leak in the laundry room. When I called, Patricia told me that she had two crews who could respond between 4 and 6 pm but Gregory called within a few minutes to say he was on his way. It was not an easy fix as the symptoms were not the usual and he had to do some sleuthing but eventually arrived at a solution."
allan S.
london, ontario
"He was friendly, answered all my questions, wore his botties, as it was a wet day. Completed the inspection and made changes when necessary. Nice Man."
dorothy F.
london, ontario
"They arrived at at appointed time and was very friendly and helpful to my questions."
kaitlyn K.
london, ontario
"Guys were friendly and i felt comfortable with them in my home, however i was shocked at the lack of clean up after the service. There was 8 in of copper pipe left on my floor, multiple screws, copper wiring and what looked like welding beads/spatter?? very unprofessional and not the level of service i would expect from the Roy Inch company. Please ensure your crew has a broom/dustbuster in their truck and uses it post installation."
brian D.
london, ontario
naomi R.
london, ontario
"It was a thorough visit and he found no issues. I feel confident he knew what he was doing."
miranda D.
st thomas, ontario
"Mike explained everything he was doing and gave tips on how to maximize our AC unit"
jack P.
forest, ontario
"We have been service by Richard Scott for many years and have found him very good and very knowledgeable about his work."
john C.
london, ontario
tammy R.
melbourne, ontario
"Our plumbing has been backed up since we first reached out to you! Ryan came on the first visit and it seemed things were running smoothly again. However within 2 weeks we found ourselves back in the same situation. We reached out again, someone came out but they were not able to assist at that time. We were told we had to wait another 2 weeks for someone to come out and have a look as the work we need is extensive. We have 4 kids...we are not able to do laundry, shower, do the dishes, or flush the toilet. Waiting another 2 weeks is an eternity for a family of 6, and during a lock down. :("
steve C.
london, ontario
"Rob was very good at his job...provided excellent service"
gina P.
london, ontario
"Mike was very friendly and professional. He explained what he was doing every step of the way and kept me in the loop. As an added note, it turned out that my son had an exam to write at the same time Mike was to come out. My son was going to be writing his exam online in the basement near where Mike would be walking back and forth. Both the receptionist at Roy Inch and Mike made it possible to schedule the appointment a little later in the day to accommodate my son with the writing of his exam. We were both appreciative of the gesture."
john S.
london, ontario
"Nicholas was very helpful in answering questions and explaining things. I believe him to have done a thorough job."
felix M.
london, ontario
elizabeth S.
london, ontario
"Timely arrival, efficient service and good advice."
christine D.
london, ontario
"Tom was very efficient., very informative. So very happy with the service."
robert B.
london, ontario
"Careful thorough followed Covid rules, Made realistic suggestions to improve drain setup to minimize clogging issue Kept us updated on cost issues Overall very complete repair"
sarah D.
st thomas, ontario
"Great service, knowledgeable tech"
susan G.
london, ontario
bryan H.
london, ontario
shirley L.
london, ontario
"quiet - polite. Knowledgeable-"
william moorsel M.
london, ontario
"He got it working and was very nice"
bob Z.
london, ontario
duncan M.
london, ontario
debra M.
mount elgin, ontario
"Very professional Very informative"
jack P.
ingersoll, ontario
ian A.
london, ontario
"Richard was great. He was courteous and ensured all our questions were answered."
chris G.
london, ontario
patrick S.
london, ontario
"We were happy with the service of the AC and the Merv 16 filter being broght to exchange, and with Michael's personality. He was creative in getting his hose to hook up to our sink inside, since our outdoor tap had been removed temporarily during construction. It was a slight oversight that the window was left open and let critters in, though I (Jennifer) was able to see & fix this after he left. Overall we were very happy other than this window being stuck open."
william R.
london, ontario
"Service was prompt and time was allowed to discuss ways to make the system to run better."
colleen W.
dorchester, ontario
"still awaiting clarification on billing and warranty coverage"
mr turnbull T.
london, ontario
troy P.
london, ontario
"Josh was very friendly, personable and communicated what he was doing very well. He found a faulty coil on my A/C unit and replaced it without prompting."
will H.
london, ontario
"Great service, professional, kind and educational"
joan O.
london, ontario
"Did a thorough and complete job on maintenance servicing of three units Furnace, A/C Hrv"
bill/jacqu D.
ailsa craig, ontario
"We have NEVER had this hot of water since they put the tank in NEW several months ago"
john H.
london, ontario
"Efficient polite got right on to task."
marysue F.
london, ontario
"Josh told me he was reviewing my service record and noticed I had John here in the past to quote me a new AC unit. Did i get the AC unit replaced. I explained No didn't. I got two other furnace/AC service companies to come take a look. Each of them including John at Roy Inch told me i needed to spend $8K on a new unit. A friend of mine owns a construction company and deals with another furnace AC supplier. he sent that man over who took the lid off my AC unit and noticed i had a loose wire. He fixed the loose wire and my AC has been running just fie for the past two summers. at the same time I was receiving numerous phone calls from Mary in customer service at Roy Inch begging me to give her another chance to quote on a new AC Unit. I did call Mary back and told her my AC unit had been fixed by connecting a lose wire. She yelled at me about my Luck and slammed the phone down. Josh listened to my story and provided my service appointment at N/C. TU"
belinda H.
london, ontario
"prompt service. presented information clearly. answered all questions. conducted themselves professionally."
shirley H.
london, ontario
"10 all the way great service thanks"
ken A.
london, ontario
"Prompt arrival. Interest in serving customer. Professional and polite. Expertise in their field. A pleasure to deal with both Luke and Robert."
marsha A.
london, ontario
"I can always depend on the techs to explain what they are doing to my furnace or A/C..and why!"
joanne J.
st thomas, ontario
"Plumber was very helpful and pleasant"
judith K.
london, ontario
"Knowledgeable. Problem solves very well"
della M.
london, ontario
"Nice person to deal with and answered all my questions"
pia O.
london, ontario
mathew M.
london, ontario
bernadette W.
london, ontario
"Very satisfied with plumbing work done. However, ceiling tile was not put back. Light in garage was left on. A very pleasant, polite technician ??"
ray C.
london, ontario
"Matthew was courteous, efficient and answered questions to my satisfaction."
erin K.
st thomas, ontario
"Ryan was amazing. He was informative, and thorough. Completed the work quickly and was thoughtful about setting up future assistance for more plumbing work."
sophia L.
london, ontario
"Craig has been our service technician for several years and is always courteous, prompt, and good at his job."
mark D.
london, ontario
"Very personable and took the time to explain things and provide advice around a/c use in the summer"
evelyn M.
aylmer, ontario
"On time.Efficient and explains everything ."
bill E.
london, ontario
"Exceptional service"
tom B.
st. thomas, ontario
"Everything I needed was explained to me"
bethany M.
london, ontario
"All of the service technicians and customer service reps we have dealt with have been amazing. Everyone was polite, courteous, knowledgeable and overall really great to deal with. After our appointment, both my husband and I reflected on the great employees there are at Roy Inch, and how each experience we have had so far has been an enjoyable one. Please pass along our thank yous to everyone who has served us so far!"
robert T.
lambton shores, ontario
"technician was capable and personable"
justin F.
london, ontario
ross W.
london, ontario
"Roy Inch has serviced my needs since 1973. Stay doing what you are doing."
margarida P.
london, ontario
"The only complain I really have is how expensive it was: $155 for pilot cleaning on a tankless water heater and $99 to come to the door. I understand the $99, but the $155 for 15 minute work, with no parts replaced is steep. $287 (including tax) is just a bit much."
kevin H.
london, ontario
"She isn't as good as Brandon. But then, who could be? Let me know she was coming from the opposite side of the city. But still arrive shortly after. Didn't smack her head on my century old hand dug basement. Figured she knew what she was doing when she looked over the old inspect stickers, popped open the back right away, sat down on her vac and started looking at stuff. No time wasted. i got my instructions and left. Steph offered operation details, future appointments and stuff i should buy. i am all set for next winter. Or this spring as its working out. And if she is ever paying her Roger's bill at Hyde Park, she should look for the tall guy her age covered in dog fur. My son is a Husky owner too"
stephen G.
st.thomas, ontario
"Nick was very pleasant and on time. He completed his work quickly and efficiently. He is very professional"
gerry W.
london, ontario
"Brandon was on time and explained everything that was doing to the furnace and A/C. Very professional but also friendly & helpful."
ken mel butler B.
london, ontario
"Matt took great care in servicing our furnace and A/C and answered our questions."
barry H.
ilderton, ontario
"Polite and answered our questions so we could understand"
catherine B.
london, ontario
"The employees where great to deal with, they all worked perfect together, they explained everything in full detail."
derwin L.
london, ontario
"The technician arrived within a timely timeframe, was knowledgeable and resolved our issue quickly and to our satisfaction."
tom W.
london, ontario
"ARRIVED ON TIME AND SET RIGHT TO WORK. SEEMED COMPETENT IN WHAT HE WAS DOING. CLEANED OUT COMPRESSOR UNIT. LEFT EVERYTHING IN GOOD ORDER, ARRANGED FOR FURNACE INSPECTION IN THE FALL"
janet S.
st thomas, ontario
"100"
janet S.
st thomas, ontario
"Brandon did an excellent job of explaining things to me re our HRV and airconditioner"
michael M.
london, ontario
"Matt did a great job.Most helpful in explaining all matters as I have just moved into this new house"
jeremiah M.
london, ontario
"Sales guy Scott Parker was highly experienced and professional and one of the main reasons we chose Roy inch besides the great price."
mr macdonnell M.
port stanley, ontario
"Brandon was a great technician. Service was efficient, conscientious, and personable."
joanne A.
london, ontario
"Marcus arrived on time with an advanced call. He was professional, courteous and friendly and knowledgeable!"
richard B.
london, ontario
"Reasonably quick efficient and friendly."
freddy M.
london, ontario
"Professional presentation and installation"
isolde S.
london, ontario
"He knew what we needed and was very nice and professional"
lesley W.
london, ontario
walker E.
woodstock, ontario
"Fantastic group of people to work with"
ken E.
london, ontario
"The technician was polite, professional, pleasant, and extremely knowledgeable. He explained concepts clearly. He wore a mask and kept his distance. We would not hesitate to have him service our system in the future."
chris B.
london, ontario
"Got called asked if I would like earlier than scheduled routine maintenance. Service tech was a good guy."
jennifer B.
london, ontario
"Phone call just prior to service appointment appreciated. Technician was very helpful and thorough. An all round good experience."
sarah I.
london, ontario
"Brandon explained more about out new Ecobee thermostat (installed last July) and diagnosed a problem with how the humidifier was set up. He was knowledgeable about the system and how it works and provided us with more information."
frederick R.
london, ontario
"Matt arrived on time and did his work."
ray M.
london, ontario
"Tech. Very knowledgeable, explain what he was doing, made sure we understood"
joyce M.
london, ontario
toni O.
london, ontario
"Nice courteous technician. Didnt mind Keaton, the pug, wanting pets."
karen B.
delaware, ontario
rick M.
london, ontario
"Very attentive technician who explained what he was doing."
betty wilson W.
komoka, ontario
"Very pleasant technician. Very respectful. Covered outdoor shoes and kept mask on and explained what he was doing along the way"
lynn M.
woodstock, ontario
mr larden L.
london, ontario
", well mannered, knew his stuff, speedy, great attitude"
aby A.
london, ontario
donna J.
london, ontario
"The tech provided excellent information and was thorough."
james H.
london, ontario
"Very polite, respected the Covid restrictions, and was able to give us information on the furnace inspection."
joanne V.
london, ontario
"He was very polite and answered my questions."
rose S.
aylmer, ontario
"Greg and/or Roy Inch has not yet communicated with us after this service call to let us know their findings. We are having on-going problems with our water purification equipment that we purchased from Roy Inch over one year ago. We asked for this service call because the system is still not functioning properly. Steve and Greg are trying to figure out our water issues, and we appreciate that...we think Excalibur has some issues with their diagnosis and equipment, but we trust one day it will all be great! We would just like to know how this last service went."
tracy D.
london, ontario
"Craig was very thorough and polite."
gary E.
london, ontario
"The tech, Brandon Inch, was an outstanding ambassador for your company. He was friendly, open-minded, thorough in his analysis of the problem, quickly analyzed the cause of the issue and just as quickly resolved it."
josephine F.
london, ontario
john M.
london, ontario
"She was very professional. Took her time .took top off ac and clean all insde and spray wash to."
cynthia B.
london, ontario
"Prompt, curtious service with added advice"
mary G.
grand bend, ontario
"Richard was very efficient & clean"
marilyn S.
st thomas, ontario
"Tech explained everything. Had a good conversation with him with my mask on"
sarah D.
st thomas, ontario
"Stephanie was excellent- friendly, knowledgeable and efficient"
susan R.
london, ontario
"Roy Inch & Sons is a very reliable company that hires & trains their employees exceedingly well I was very satisfied with the installation of my new air conditioner & have been a long time customer Excellent installation by Jordan & Tim"
james M.
london, ontario
michelle M.
london, ontario
"The receptionist was fantastic, very friendly and helpful. When the technician arrived he was professional and helpful. Answered all my question and solved all my issues."
richard L.
london, ontario
fred T.
london, ontario
"Matt arrived as stated, went thru the process efficiently and cleaned up after. Also offered some advice and even cleaned the AC Cover for me.."
linda H.
london, ontario
"Good service, technician was on time & explained maintenance provided"
tom P.
london, ontario
"quick service and provided recommendations about future equipment replacement"
nancy H.
london, ontario
"nobody is perfect"
tammy R.
melbourne , ontario
"Customer Service was great from the moment they answered the phone. They showed up quick when nobody else would come and Ryan McLean was extremely friendly and willing to listen to our issues before going straight to work. He was able to solve our issues and answered all of our questions. Thanks again Ryan!!!"
jennifer A.
london, ontario
michele C.
london, ontario
"he arrived on time, was pleasant"
juliano F.
london, ontario
"4* for sale's consultant - needs improvement on timing, scheduling and Q & A. (i think waiting one month for installation of one water softener is not fair and also its foul play somewhere. 10* for plumbers - they were absolutely awesome and well representative of the company."
stephanie O.
london, ontario
"Mike is very friendly and was quite willing to explain everything that needed to be done, taking no short-cuts he fixed a few things that have been wrong with our furnace, since the original install 10 yrs ago."
bob A.
london, ontario
"Arrival was less than after setting the appointment"
rocky C.
london, ontario
"Great service"
michael B.
london, ontario
"Technician arrived on time, did thorough work, asked for what he needed at the beginning of his visit and carried on very well. Good explanation of the status of our air-conditioning unit (20+ years old but so far in good shape)"
james N.
london, ontario
"Excellent work"
jack H.
st thomas, ontario
"Very skilled, thorough and politr"
maryann S.
london, ontario
"He went over and above"
selina C.
london, ontario
"Arrived on time. Cleaned up. Reviewed new equipment and function."
paul S.
london, ontario
"I think the guy was Todd. He explained, in layman's terms, how everything worked and potential issues. I really appreciated that he took the time to educate me on the systems and functionality."
joanne G.
london, ontario
tri N.
london, ontario
"Explain and answer questions very clearly and thoroughly."
rodney S.
london, ontario
"Your Tech was very personable and informative"
stewart M.
london, ontario
don B.
london, ontario
ron B.
shedden, ontario
"The service tech arrived on time, was polite and spent what appeared to be plenty of time to do his job. Upon completing the work he explained what was needed and provided an explanation in regard to solving the problem."
alida J.
woodstock, ontario
"Cheryl-Ann is simply one of the best sales people I have ever met! She warm and kind and trustworthy, and she goes the extra mile to make sure that the customer is well looked after and that their needs are met."
sherri S.
london, ontario
"Very professional staff, on the phone and at the house. Courteous and knowledgeable."
stephen S.
london, ontario
ettie R.
london, ontario
"Technician was very professional, through and polite. Taking the time to explain what the problem was."
gilbert O.
london, ontario
"The technician was on time and professional."
sylvain T.
london, ontario
"Friendly and explained things thoroughly. Very professional"
stacey W.
london, ontario
"Matt was absolutely wonderful. Very thorough, detailed, patient and I could tell he had the experience I was looking for."
elizabeth G.
london, ontario
"Nick was very thorough and answered all questions asked."
ninian M.
london, ontario
"Ryan McLean is efficient and pleasant."
gayle S.
thorndale, ontario
"The service tech explained things clearly and aviso gave good advice about the care and maintenance of the furnace."
greg S.
london, ontario
"Stephanie serviced my air conditioner. She gave me thorough feedback and carried out the service in an efficient and professional manner once again."
tom J.
st thomas, ontario
"The technician was here when he said he would and I was please at how quickly inches came to help us"
malti P.
london, ontario
"He seems to know what he was doing. He was polite. Professional and friendly. He came on time."
david B.
london, ontario
"I think Josh is good ay what he does"
brian H.
st.thomas, ontario
"Great service and friendly guys. Explained everything well. Expensive for a simple drain replacement and why the $99 charge for a repeat customer?"
brian D.
st thomas, ontario
"Josh was able to fix the problem with the furnace. Rob tried his best but was unable to solve problem."
paul S.
london, ontario
"had a call to adjust my scheduled maintenance - to Thursday -- and technician was on time, professional and pleasant and liked my dogs"
gail B.
london, ontario
"On time, friendly, respectful of our home and keeping a distance (covid safety)"
jenn G.
melbourne, ontario
"They were quick! Furnace is fixed and the price wasnt bad."
jerry S.
london, ontario
"Excellent detailed work and answered questions with easily understood answers."
bernadette W.
london, ontario
"Technician (sorry, I forgot her name) was knowledgeable, courteous, accommodating."
kevin B.
st thomas, ontario
nick B.
poplar hill, ontario
elizabeth F.
london, ontario
susan S.
london, ontario
mr harris H.
london, ontario
"Craig as always was incredibly friendly, professional, and as always my questions about my system were answered. I always learn something new each maintenance call which is really appreciated. Really appreciated the call from the store to ask about moving the appointment up for the day as well."
sandra S.
woodstock, ontario
"The sales rep and the installation team were very professional and explained everything to us clearly and in layman's terms."
ernst H.
port stanley, ontario
susie W.
london, ontario
walt H.
st thomas, ontario
robert F.
london, ontario
"Josh arrived in the time he said. He took the time to explain what he was doing on each part of the service he did Very nice young man. Thank you Josh"
robert H.
london, ontario
"Work was done quickly and efficiently. The technician was friendly and polite and thorough."
karen S.
london, ontario
roger B.
st thomas, ontario
patricia M.
london, ontario
sami E.
london, ontario
"The service was comprehensive and expeditious."
margaret G.
london, ontario
"Very thorough"
lynn M.
woodstock, ontario
"Absolutely love Cheryl-Ann"
susana R.
london, ontario
"Quick and efficient"
christine D.
london, ontario
"I am always happy with the service and technicians from your company. Your technicians are informative and polite. They always take the time to inform me what the problem is. I have recommended you to my neighbors."
john S.
london, ontario
gary C.
london, ontario
ellen S.
london, ontario
"On time, prepared, informative"
richard C.
london, ontario
"Jason called ahead, arrived on time, prepared and professional, completed the maintenance work and communicated effectively."
silcox S.
talbotville, ontario
margo V.
london, ontario
"Nick was not able to solve a problem and he called the office for assistance, An appointment was booked for the next day with Craig who was able to diagnosis the issue, pick up the part needed and repair the issue. Both were professional and patient with me. Thanks to both of them."
rosemary V.
london, ontario
cynthia W.
london, ontario
"Explained everything to me and didnt leave me wondering"
celine B.
london, ontario
"The technician was very professional"
jim B.
london, ontario
"all the reasons below"
richard B.
london, ontario
"We are always pleased with the service we receive and how helpful and polite the Technicians are."
jenny W.
london, ontario
"Both were helpful,hard working and considerate, Mike did the most thorough job we had ever experienced on the AC and furnace!"
randy N.
london, ontario
syd F.
london, ontario
"Very polite and well mannered did an excellent job and kept everything clean and tidy"
deb B.
london, ontario
"On time, courteous, knowledgeable, efficient, friendly."
tom B.
st. thomas, ontario
"I have always found you to be a reliable company."
dwight B.
london, ontario
"Stephanie was wonderful and did a great job. She is very personable and knowledgeable and was very accomodating and reliable. We hope to see her back for our future service needs as we were extremely satisfied!"
mrs molenkamp M.
london, ontario
"Was well informed as to what had to be done."
linda F.
london, ontario
"pleasant knowledgeable and understood safety needs during covid"
marian R.
london, ontario
"Matt was friendly and helpful."
gary H.
london, ontario
"No surprises. Arrived when scheduled."
aldona S.
london, ontario
dianne W.
london, ontario
"Matthew was on time, very pleasant, explained everything completely, and efficient at the task involved."
dolly T.
london, ontario
"work was professionally completed."
beth S.
london, ontario
"He was on time, completed the job quickly and efficiently. He was polite and informed."
leah S.
london, ontario
"Very polite, friendly and gave me understanding of my furnace and AC and how it works better."
cassandra H.
london, ontario
"Good communication, solved the issue in under an hour, courteous, great work"
donata F.
london, ontario
"Ryan called before arriving to let me know he was on his way. He was so pleasant and skilled. He knew what he was doing and explained the work that needed to be done clearly. I asked if he had time to do an additional job, that was not scheduled. It was to replace the faucet. Ryan was able to accommodate that job also. His customer service presence is wonderful. I was very impressed with the work and attitude. I would gladly recommend Roy Inch."
david S.
london, ontario
"He did a good job, and helped me rest the thermostat to program different temperatures night and day. Very cheerful and helpful"
gerry S.
london, ontario
may M.
london, ontario
"Nicholas was quiet and clean and did the job very well."
elizabeth L.
aylmer, ontario
"What I was impressed with was their option. Not to waste money on something not last long. Thanks Tom.. Merry in sales was the same way. He gave us his advice but still left us with the final say. Great job Murray."
margaret B.
london, ontario
"The team was courteous and efficient. We were able to have the furnace assessed and repaired the same day."
robert R.
london, ontario
"On time and work all done within time expected"
shelley W.
london, ontario
"Stephanie, was thorough, professional and she treated my animals with great respect."
craig J.
london, ontario
"After giving the technician details about location and access to the AC unit, he completed the service without interrupting us. He asked us to turn back yard water on ... ok. Only at the very end did he advise of configuration improvements to Circulate Blower speed. Excellent."
samar S.
london, ontario
"Punctual and thorough job"
mr driskill D.
london, ontario
"Matt did a great job and came in a timely way."
shirley S.
london, ontario
"He was pleasant and respectful. He noticed we had a gas leak and fixed it. He cleaned the grills and reminded us about the batteries in the control pad."
susan F.
london, ontario
"Roy Inch always arrives when expected, and the technicians are always neat and clean and efficient."
keith P.
london, ontario
"because no one is perfect."
george I.
london, ontario
"there are no 10's"
peter L.
london, ontario
phil R.
london, ontario
cindy M.
arva, ontario
"efficient aand personable"
david M.
st thomas, ontario
"Tech was friendly, seems knowledgeable, was efficient. Communicated results."
kit W.
london, ontario
"On time, efficient and responsible"
bud R.
thedford, ontario
"Polite friendly and prompt"
john S.
london, ontario
"Service on time.Very professional."
mr kominek K.
london, ontario
patricia G.
london, ontario
"GOOD TECHNICIAN"
wayne S.
st thomas, ontario
"Tech. Was very polite and answered all question satisfactory."
della M.
london, ontario
"Everything was cleaned and problem was corrected. It was all done and cleaned up in a good time."
gary S.
london, ontario
"Professional, courteous help with a desire to make sure your system is working well"
annette S.
london, ontario
"Efficient, professional and friendly"
norman J.
aylmer, ontario
germano l.
london, ontario
john R.
st thomas, ontario
"The guys that Installed our water heater and removed the other one were top notch in my eyes (very professional workmanship)"
barbara B.
london, ontario
"Your technicians are knowledgeable, friendly, punctual and neat."
john N.
london, ontario
"Good service"
irene F.
london, ontario
"As always, technician called to give a heads up, was on time, courteous and friendly. I also appreciate the reminder call for the furnace check & renewal of maintenance agreement."
henry B.
london, ontario
"The service person was quick, pleasant and efficient."
lorie F.
london, ontario
"efficient, polite, fixed the problem, on time"
bruce P.
dorchester, ontario
lynda S.
london, ontario
"Matt was an efficient, polite young man. He expanded what he was doing. I was quite happy to accept inchs offer to come early since the weather was warm"
monika L.
komoka, ontario
"Expensive estimate for a job that Roy Inch doesn't even do. You might have told us before coming out."
gary P.
delaware, ontario
"The technician was excellent. Didn"t mind me asking any questions. Explained things as he went along. Cleaned up after the job was done."
murray F.
london, ontario
marnie S.
arva, ontario
"The technician was great. My only complaint is that he said wed be getting an e-mailed receipt right away, and we still have not received one."
jayne S.
london, ontario
"Dean was on time. He was polite and answered my questions."
david S.
london, ontario
"Courteous, explained a function of the furnace, and fixed it. A very fine representative of the company"
pam W.
london, ontario
"Prompt, on time, professional, very easy to work with"
carole a.
london, ontario
"The two young men were very professional, went straight to work and explained exactly what they were doing."
james A.
london, ontario
"Everything went smoothly"
carolyn R.
london, ontario
"Professional. Friendly. Efficient. Explains things to me in a way that I understand."
pat F.
london, ontario
phil J.
st. thomas, ontario
johanne N.
london, ontario
"Efficient ,polite,COVID-19 prepared"
philip B.
st. thomas, ontario
"Everything went as planning. Quick. Clean. Professional installers."
gord B.
st thomas, ontario
"100"
gord B.
st thomas, ontario
"Technician was very friendly, knowledgeable and professional."
susan G.
london, ontario
"Stephanie was very polite and explained everything to me."
sherry H.
london, ontario
"Very efficient, pleasant thorough"
cindy O.
london, ontario
"On time (ahead of schedule actually) and so pleasant, both Brandon and Matt were. I had my ventilation system explained to me in a way to benefit from it and learned my furnace is a three stage system and AC is a two stage which I really appreciated knowing. Both Brandon and Matt were very professional and just wonderful fella's to have in my house."
gayle W.
komoka, ontario
"Technician was thorough and spent time explaining things to me and corrected an issue with the pipe running outside"
gail B.
london, ontario
"Plumber arrived on time. Friendly, respectful of my home. Followed Covid protocols."
gail T.
london, ontario
"Pleasant efficient staff. Identified problem promptly and made every effort to obtain part to repair. Communicated plan when unable to do so."
vallerye M.
london, ontario
"Very prompt, polite and efficient"
ruth B.
sarnia, ontario
"13 years of great service from Richard"
barrie W.
london, ontario
"very professional and fixed both of my concerns, explained what he did and asked if we had any questions."
diana L.
st thomas, ontario
"Very professional, explained everything and clean"
eric P.
london, ontario
"Honest, professional and timely."
stuart P.
london, ontario
"Work was done and tech was helpful, friendly, and seemed to know his job well"
terri B.
sarnia, ontario
jay S.
forest, ontario
florence C.
ipperwash, ontario
sutton S.
london, ontario
sean V.
london, ontario
"Very nice guy who knew his stuff and was very clean and polite"
yvonne G.
london, ontario
bruce J.
lucan, ontario
"Kept us informed through the whole visit, very pleasant, no problems with the installation, knew the equipment very well, identified and implemented improvements to existing equipment."
buka C.
camlachie, ontario
"Very prompt and professional service"
jeff M.
london, ontario
"Markus was pleasant, answered questions and did his job efficiently"
bevin M.
london, ontario
kathy B.
london, ontario
richard D.
london, ontario
patricia S.
london, ontario
"Service was available same day as I called Booked for next day and he called and came earlier than booked which was good"
darling M.
london, ontario
"Friendly knowledgeable advice and service."
angela B.
london, ontario
"On my annual service maintenance (which I pay a contract for each year), Matt had to condemn my furnace for leaking CO outside. There was none in my house. While I totally understand his ticket was on the line (and he was wonderful and so apologetic), I was shocked that there was no "action plan" on what to do on one of the coldest nights of the year besides "we're shutting it down". There was no attempt to diagnose the problem. Was it inappropriate combustion? Heat exchanger? Why jump right to a new furnace? Add that to the expectation that a single woman will be able to figure out purchase options, payment options in a few hour turn around during COVID lockdown in -17 degree weather was unreasonable. It was going to be -20 every night that week! And no one generously offered a heater. I could get one if "you purchase a furnace from us". I was appalled as a regular customer on a maintenance contract. Another company spent 1.5 hrs here to diagnose the problem AND offered a heater AND checked up on me the next day. A company I had no affiliation with. A company that I will now recommend to everyone. I am also shocked that your advantage plan charges over 3x the price of the furnace over 15 years. I think of all the struggling families and on an essential product, someone can't live without. That is not community-minded and is super disheartening that a company would take advantage of families in a time of great need."
carol J.
london, ontario
"It was same day service for something that could have waited.I just didn't know what I should have done so called any way."
sam R.
london, ontario
bill L.
london, ontario
"The Team of Gentlemen that came and worked here were very perfessional and worked to our best interest and explained everything to us and made sure everything was cleaned up before they left"
pete B.
london, ontario
"Excellent service and friendly technicians. Answered all our questions. Great job cleaning up and very knowledgeable."
kate V.
dorchester, ontario
"Friendly & informative. I did ask that they not drill anything from 1-2 as I had an important meeting & it was a bit loud though. They thought they'd be done by 2 but were not."
bruce B.
london, ontario
"Tom is a very nice guy who had helpful suggestions about resolving my leaking tap problem."
harold D.
london, ontario
glenn M.
london, ontario
"Josh did a great job"
keith R.
london, ontario
elizabeth S.
london, ontario
"The problem was dealt with quickly and successfully I am back cosy and warm in my house."
doug M.
london, ontario
"Service was prompt. Knowledgeable technicians. Personable techs. Job completed quickly and competently."
john M.
london, ontario
"Thorough workmanship. Good communication"
barb S.
london, ontario
"Both were friendly, wore mask, foot protection and answered my questions."
marnie S.
arva, ontario
"The technician was thorough and friendly. He explained what he did and answered our questions."
marion K.
london, ontario
"Woke up to freezing house on Thu. (-13°C outside) Jason arrived within 90 mins of my phone call, followed by Murray - new furnace needed. Team Inch arrived first thing Sat. new furnace installed and heat back on again by early afternoon. Everyone played their part most efficiently, thanks to Peter Inch and ALL the Gang"
brian G.
london, ontario
"the issue was periodic and did not occur when technician was here."
guillermo R.
london, ontario
"The repair guy told me everything and advise on how to keep the equipment running good"
david law firm F.
london, ontario
"Service techs arrived promptly, quickly diagnosed and fixed the issue, and communicated to us why the issue occurred and why they have prevented it in the future. Perfect communication."
brad C.
town of plympton wyoming, ontario
"Sales and technicians very knowledgeable, polite, and cleaned up after them selves so you would never know that they were there"
alana T.
london, ontario
"Having Jason servicing the furnace every year has been great Excellent technician"
robert V.
london, ontario
"Was happy someone could come out on short notice and was able to fix the issue right away with the proper part already in stock in the truck"
tony L.
london, ontario
donna B.
london, ontario
"He found and fixed the problem and didn't diddly dally around. He explained what he was doing and what he was doing to remedy the problem. "He done good""
gudrun P.
london, ontario
"The service was great, the technician explain everything do us, great service."
judy P.
dorchester, ontario
"Prompt..did his job..polite..helped us with warranty..knew his job"
stephen B.
london, ontario
"Steve, the sales representative provided a very clear understanding of the nuts and bolts of heating and cooling. It turns out our A/C unit was underpowered. He recommended a system and it has made summer and winter so much more comfortable in our home. The installation technicians, were very polite and efficient. I knew I could trust their workmanship by how clean they left everything. We are very satisfied!"
gerald M.
london, ontario
"Response time was under 90 minutes. Josh our technician knew after asking us 1 question the reason for our problem and resolved the issue promptly. Service always done professionally, safely and with respect to our home."
michelle K.
london, ontario
"Representative was thorough and professional"
dave S.
port stanley, ontario
ruth W.
london, ontario
"Very polite and honest. Helped us out with the problem that we were having."
andy L.
london, ontario
"Came when said, did what said and in a considerate manner."
jim B.
london, ontario
"At the outset, Tom seemed to be rushed and in a hurray to move on to his next appt. Matt, his apprentice was relaxed and eager todos good job"
ms sandles S.
london, ontario
"Very knowledgeable and always explains every thing about why or how things happened"
darren dam D.
london, ontario
james H.
london, ontario
"Whe was polite, knew what he had to do, asked is we had a date for our air conditioning check"
george T.
london, ontario
"Josh phoned to let us know what time he would arrive. He was here on time. He was very pleasant to deal with!"
ron S.
sarnia, ontario
"Arrived on time and wore a mask. I wish the billing situation was fixed."
kevin P.
aylmer, ontario
"Got Appt right away, when we called. Tech was on time, efficient and courteous."
tim B.
london, ontario
"They were very efficient, friendly and explained to us about our installation. Used mats in the house and stairs to the basement. Very satisfied."
larry M.
london, ontario
"knowledgeable and friendly"
ron L.
london, ontario
"pleasant and informative"
james B.
london, ontario
"Charged me.$350 for a job I paid $80 for two years ago"
maggie H.
london, ontario
steve M.
london, ontario
"The service providers were friendly and efficient. They recommended a maintenance check, which we did."
rick D.
london, ontario
"your Tech. was very helpful and explained what he was doing it was very informing"
wilson N.
ilderton, ontario
mrs varnell V.
london, ontario
"Ryan provided excellent service in a timely manner. He identified issues and alternatives for us to consider. he performed his work efficiently."
robert B.
london, ontario
"On time answered all questions kept area clean explained problem Well done even with many more calls to do"
linda P.
london, ontario
"Better communication with office. On appointment dates."
al M.
komoka, ontario
eva S.
london, ontario
"Rob was very thorough and great at explaining what he did to fix our gas fireplace and suggested having a thermostat to control it in case of a power failure."
gayle S.
thorndale, ontario
"Provided good information relating to the service and upkeep of the appliance being serviced."
greg T.
london, ontario
david S.
delaware, ontario
"Amazing service, knowledgeable technician. Very effecient and kind."
rick D.
london, ontario
"professional, prompt and knowledgeable service"
john V.
london, ontario
"The timing for parts was problematic 5 days in the winter is not ok"
doug W.
dorchester, ontario
"ontime, good communication, friendly effecient service"
kjeld H.
london, ontario
"Matt was on scheduled and did an excellent job. He explained everything he completed to my level of understanding."
dorothy F.
london, ontario
"What started out was to replace Flapper in Toiet tank Tom said I needed a new Fill valve $177.00 Feb 03 21.He did not replace Flapper.So I called Roy Inch again.He came this morning Feb 05 21 put Flapper in Toiet would not stop running.Tom said I need a Toiet tank rebuild $251.00 and would have to order the parts.So I am left with a toilet that won't stop running I had to turn it off.Very upsetting.This is the first time this happened I always got good service.I wish he had told me in the beginning that I needed a toilet rebuild."
mark M.
st thomas, ontario
"Fast, friendly and professional service."
greg T.
london, ontario
gary D.
london, ontario
"We are seniors with no heat since February 3 and are still waiting for the part. I know that you are doing your best but it's still nippy!"
sara/tim S.
london, ontario
"He was so kind and approachable, I trusted what he told me, I didnt feel sales pressure. He was such a professional. If matt is representative of a typical roy inch employee, then you have earned a customer for life. As well, I have shared how excellent his customer service was with everyone Ive spoken with."
alysia P.
london, ontario
"Very helpful when I called to book. The technician that came to our home was very knowledgeable, helpful, friendly, and honest."
marion F.
london, ontario
"Very informative, quick, polite and cleaned up after themselves"
nancy M.
london, ontario
"He did everything he could to insulate the water tank pipes and fix the door."
pat B.
belmont, ontario
"We had two technicians out to deal with our furnace problem. The first technician got us up and going for heat, however our issue appeared to be with the furnace not reacting to the thermostat commands. \the second technician (Rob) was awesome and spent the time to fix the problem rather than just replace a part which would not have resulted in a fix anyway."
birgit P.
london, ontario
"Very professional"
robert P.
st thomas, ontario
"The technition very quick and efficient.."
ann K.
london, ontario
"They were very courteous and answered a couple of questions I had."
ninian M.
london, ontario
"Man from Forest was efficient and pleasant."
tyrone P.
london, ontario
"very thorough and considerate technician"
grace L.
london, ontario
annie O.
london, ontario
"Mike was very knowledgeable, and friendly."
jane W.
st thomas, ontario
"Craig answer a few questions I had before he started about the filters I had and he gave a suggestion about the HRV"
judy C.
st thomas, ontario
"Appointment went well."
steve H.
london, ontario
christines C.
london, ontario
"Greg was knowledgeable, personable and completed to work quickly."
jay J.
london, ontario
"Great service and very informative"
lorraine M.
london, ontario
nancy M.
london, ontario
lewis/karen A.
london, ontario
"Craig was very pleasant and even went as far as to re-arrange things in the fireplace after cleaning so that it would have glowing embers."
jesse/jenn L.
london, ontario
patricia S.
london, ontario
"Craig's changes and suggestions worked to make my heating much more comfortable and quieter"
matt T.
london, ontario
"Mike was awesome! Well organized, friendly, on time."
bill P.
london, ontario
"Quick, efficient, on time for appointment"
michelle R.
denfield, ontario
"Polite, professional and courteous service, as always"
richard B.
london, ontario
"Steve provided information and a well priced quote. Gar did the installation and provided good information on the product and how to adjust in different seasons."
charlie D.
st thomas, ontario
"Good communication and left everything clean."
ms surtees S.
london, ontario