"Fixed a problem that had existed for 7 years "
"Work was dowe quickly. Tech arrive right on time "
"courteous, friendly and efficient."
"Quick and clean...very polite"
"Booked first appt beginning of Nov, I called to confirm the day before.. no record of any appt, booked another, no show and no phone call. Called to speak to manager, rec..."
"Friendly, timely, polite, informative service who is a pleasure to deal with."
"friendly/quick fix/ no senior discount"
"Technician was friendly and explained things to me"
"Technician came in and did what he needed to do. Quick, efficient, friendly."
"Shaan was very knowledgeable and helpful in resolving problems on our furnace. He recommended the right part and gave a food price for it "
"Service man was on time and very polite. Put on his little boots and asked where the thermostat was and then went to the furnace. Did his thing and cleaned up after his..."
"He was v knowledgeable, skilled and polite. Worked tirelessly for 1 1/2 days installing new furnace and AC"
"Technician was very personable and thorough."
"on time, pleasant, thorough"
"Mr. Hamlyn was courteous, professional and very efficient. He has worked on our furnace multiple times and is always able to explain what the problem is and the best way ..."
"When the technician saw that I needed the the use of a walker due to recent hip surgery he made every effort to see that my walking was held to a minimum.
Please thank ..."
"The problem was not fixed at this appointment and I am having to wait almost 3 weeks for the next appointment. Secondly, why wasn’t the problem found at our annual appt."
"She was very pleasant, engaging, professional and knowledgeable."
"Good service. Punctual."
"The technician was very courteous and completed his work in a competent fashion. The call was an emergency and service was prompt. Because the problem should have been ..."
"No leak was found but the odour is still there on and off. Not looking forward to furnace break down before the furnace can tell what part is going. Guess that is life. ..."
"Efficient,knowledgeable, very helpful."
"Service request was placed quickly, technician was professional and took time for o explain the problem. "
"I had a service appointment booked Dec 1st 2017. I called the nigh beforet to confirm and no one showed; no one called. My husband took the day off work for the appoint..."
"Arrived when they said they would, problem quickly identified and repair made"
"Service guy was great, really knew his stuff "
"Tech seemed more interested in checking his phone. Did not not ask me where the manual was (it was stuck to the furnace), consulted an online version which he said was f..."
"The technician was courteous, knowledgeable and answered my questions completely to my satisfacrtion. He took the time to explain things about which I am not familiar. ..."
"Wallace has been my service expert for several years and I have always been happy with his service."
"Pleasant efficient technician "
"Friendly, thourough, on-time, polite, professional"
"He was very professional when it came to the maintenance of the furnace and courteous to me, the customer."
"The technician was friendly and helpful."
"The technician answered all of our questions and explained very clearly what was our problem."
"professional, friendly, very informative"
"Seem to be doing a good job. Everything seems in good working condition. Technician discussed some aspects with us."
"The service man was courteous He answered all our questions without treating us like a nuisance Made suggestions and was prompt"
"Technician was very knowledgeable and helpful "
"The technician was courteous and provided some helpful hints. He also cleaned up wiring that was left in a bit of a mess from a renovation by another company."
"Quick response to my furnace not turning on"
"Helpful, courteous, knowledge technician. Timely arrival. "
"Pleasant and efficient and knowledgeable"
"Technician was helpful and knowledgeable."
"technician was very helpful - answered many questions I had and was very friendly and personable."
"Kept me informed of when technician would arrive. Technician was efficient and answered all my questions."
"The technician was friendly, polite and was able to find the problem and replace a faulty part."
"Tighting a screw that was loose, I didn't anticipate the charges would have been as high as they were, being that we have been loyal customers for so long..."
"Polite, professional , gave good advice"
"Scott was determined to find a solution to the problem"
"Pleasant and agreeable - very open to questions and discussion concerning furnace operations"
"prompt - informative - pleasant"
"Service call was was responded too very quickly and efficiently. The tech was very knowledgeable and capable."
"The service was efficient and timely and the technician was polite and pleasant to deal with."
"Came at agreed time. Efficient in his use of time. Informative, knowledgeable and friendly."
"Technician was knowledgeable and efficient "
"Corey was there on time, took the time to explain what he did. Mersey has always provided prompt, courteous service. I wouldn’t deal with any other company"
"The installation of my furnace was done and even though there were a lot of configurations to my basement because my existing furnace was so old, they did an excellent jo..."
"He knew his business and very informative"
"Brandon called ahead and arrived at the beginning of the time window we were given and was very professional and helpful, in fact offering to dig the snow away from our c..."
"Pat was very friendly, polite and patient with all my questions. He took a lot of care in inspecting and cleaning our furnace. Excellent service!! Thanks, Pat!!"
"We needed emergency service and it was provided right away."
"Although Zhao had many appointments that day, he did not rush. He stayed until he found a solution to our problem."
"Because she was professional and knowledgeable"
"George did a thorough job.He is extremely knowledgable."
"The tech was very professional &knowlegble
"DEXTER!! He's the best. He always does a very professional job and continues to educate us on our furnace/AC systems."
"Emmanuel George was excellent - he was on time, friendly, and respectful to my home. He showed me how to use my newly installed humidifier, and made sure to clean up befo..."
"Steve was polite, friendly, knowledgeable and answered all questions."
"Mike was efficient and recognized the problem and gave options and advice that we very much appreciated. He knew his work well."
"Prompt,efficient service . Explained each step of the service "
"Technician was polite and appeared to know what he was doing."
"First time ever the tech checked the outside connection."
"Helge did a super great job. He was right on time. He thoroughly cleaned up my pilot light assembly. I thought that because my fireplace was 20 years old, It was a goner..."
"very comprehensive, knowledgeable
"Service guy gave us other suggestions to improve humidity in the house. "
"Shaan was on time. He was neat and very courteous. It was obvious that he knew his job and he did it well. He explained the function of the work he had performed which..."
"Appreciated the reminder call. Technician was very courteous. When booking the appointment, I got cut off and had to call back but the person was apologetic. It would hav..."
"Very happy with the technician, Murray. Not thrilled that appointment was between 1 and 3 and he arrived at about 3:30. Basically waited all afternoon. Why can't someo..."
"Came on time and did the service. The technician was polite knowledgeable and helpful. "
"Service was prompt- in less than an hour on a Sunday evening, pleasant and empathetic. The service man came back by 9:30 am to replace the furnace motor. The speed and co..."
"Serviceman was very knowledgeable and friendly , and was a pleasure to deal with"
"The technician was efficient, courteous and knowledgeable."
"the problem was correctly assessed and quickly addressed."
"Karl was able to get our furnace going at 70%. Unfortunately, a difficult to find part is still on its way and Karl will need to return for a second appointment."
"The technician explained everything thoroughly. He is friendly and has great customer skilled. "
"The service consultant was courteous, effective and explanatory. "
"Everything was installed and working as expected."
"Technician appeared to go the extra mile in checking out the unit."
"Nice guy who came to the house but he could not pin point the issue. An hvac worker on Monday pin pointed the issue right away for free. I would take a reimbursement for ..."
"your customer care rep was on time, pleasant and clean about his work area. No problem. "
"Quick response and knowledgeable and polite "
"Previous ratings were 9 or 10. This time, no one at Limcan advised us the day or time the technician was coming, she just showed up. Fortunately it didn't cause an issue ..."
"excellent timing and service"
"Very knowledgeable. Professional fixed the problem "
"The technician, Murray Misener, is excellent! Professional, respectful, very informative especially regarding energy saving and appliance longevity tips and simply a very..."
"I ALWAYS GET GREAT SERVICE WITH FRANCIS."
"Terry was polite, efficient and punctual."
"Professional and considerate phone and service staff"
"Fast service, the technician was very knowledgeable."
"Background: we had a routine maintenance visit, and 2 days later the furnace failed. We thought the two events were related, but it turned out that there was an accumulat..."
"Your man was very polite, knowledgeable, punctual and tidy."
"Thorough. found a leak in th furnace"
"Tech was effective and efficient; very professional. Arrived at scheduled time."
"Great prompt service. Knowledgeable and friendly technician."
"I think it was unfair to be charged for 3 visits the first tec had no
idea what was wrong where Clarke looked up the serial # ,and
was able to find the problem and also..."
"Your technician is very good"
"Corey Cabral arrived earlier than expected and went right to work solving my pilot light problems. He demonstrated how to relight the fireplace in case I ever wanted to ..."
"service promt, reliaible,friendly"
"Luke responded very rapidly to my call about a malfunctioning furnace and it didn't take him long to find the cause. He was prompt and courteous and explained in detail w..."
"Thorough service.. happy to give me info re: furnace"
"Prompt and knowledgeable"
"Because you don’t listen "
"On time, explains things completely, fixes it right first time"
"Technician gave same level of good service for fixing the furnace vs us agreeing to replace the furnace"
"The technician was friendly and knowledgeable."
"professional, friendly service"
"Cory Latino was very professional, thorough and friendly. He is an asset to your company."
"Courteous, friendly and efficient."
"very helpful. dianosed problem right away"
"Professional, courteous and helpful service."
"The service person was wonderful in every regard, very thorough in checking every aspect, inside and outside, of our furnace problem and suggested a solution to the therm..."
"Technician came promptly on New Year's Day and fixed the problem."
"Thorough and expert service"
"They showed up on time, were able to analyze the problem and performed repairs in a timely manner"
"Replaced the old humidifier on the furnace in a good amount of time."
"Terry was great about explaining why I was having the situation I am, and possible solutions on top of the one that he performed himself. The others I need to do myself."
"Cannot be better service given by this knowledgable/professional and courtesious technician - Mr.Resat Vergun "
"The service tech was polite and knowledgeable"
"Madison came to provide me with information to select a new furnace the same day that the technician had to shut the old furnace down. Technicians arrived the following ..."
"They did their best to understand and help us with our furnace problem."
"Technician was polite and thorough with his explainations"
"Efficient, Polite & Good in providing answers "
"Jesse did an excellent job and was very professional in all aspects of it."
"Job was completed in a timely manner and very knowledgeable representation "
"He checked for all reasons why water was getting into the furnace and corrected the issue."
"he explained what he did to check the furnace and also pointed out to check the vent outside for ice buildup because it has been cold we did not think of that as a"
"The technician who came to do the second scheduled annual maintenance was knowledgeable, polite, effective, etc. However, before that, it was the worst experience ever wi..."
"PH has been very good over year's of service"
"Excellent service. Very polite and friendly. He has serviced our furnace before and we are extremely pleased with both him and the service we get from your company. Kudos..."
"Technician Helge was very professional and informative
Same day service
Technician arrived in designated appointment time
I would highly recommend Abbey Air
"Didn’t close door behind him. Left lights on"
"John is so effecient, friendly and so trustworthy. He comes ever year and always a big smile"
"Excellent response considering it was New Year's day, to correct a dirty burner problem. Knowledgeable technician, pleasant demeanour and fast service. The reason for a 9..."
"Great service, very helpful!"
"Richard was friendly, easy going and professional. He explained everything succinctly and clearly."
"Very friendly and professional. "
"Mike was here earlier than expected. Made the repair quickly and was very courteous and knowledgeable. "
"Courteous, efficient and successful"
"The technician completed the service efficiently and with minimum disruption. Everything was left tidy."
"Your technician, Helge, has a truly professional attitude...very punctual, courteous and leaves the work area very clean after each visit. He is also very willing to answ..."
"Good service, informative technician."
"He provided a very good service. He has been in my house for the heating and air condition maintenances. He always does good job."
"Accidentally pulled off a hose and didn't discover it till he was trying to fix something else. Requested books on furnace to look up settings. Never been requested bef..."
"Technician was courteous, helpful and offered suggestions.00"
"No wait time before my initial call was picked up. Once Ryan arrived on site he was able to quickly figure out what needed fixing."
"on time, sincere and doing a excellent job. "
"Quick knowledgeable technicians. Fast and prompt service."
"courteous and efficient "
"Satisfied the heat was restored. Not happy this keeps happening every year on the coldest days. The technician seemed rude at first when I asked why the same issue keeps..."
"Prompt, Polite, Competent."
"Courteous, on time, communicative, competent. "
"on time,courteous and efficient "
"Francis services to date have been very satisfactory"
"From the time I placed the call until the technician came to my door, it was less than one hour which was amazing with the time of year (it being New Year's Eve) and the ..."
"On time, friendly, great service!"
"Helge is always very thorough in problem solving any issues"
"The technician was through and proessional."
"Customer service and friendliness "
"\'while I was extremely pleased that we could get emergency help on the day we needed it, I was concerned when it got to be 10:30 pm and we had no idea when the technicia..."
"It took several days and phone calls before SE was able to send a technician. Once here, he did a terrific job diagnosing the problem quickly and repairing it. Also, he c..."
"Despite fixing the problem, the issue is why there was one. Please have a manager call me and I will explain why I am concerned with the quality of your work."
"It was very good, just that it took two calls/visits to sort it out"
"Technician was on time and very courteous. Knew what he was doing and finished quickly. "
"Part was installed in a timely fashion."
"The Service technician was on time and was respectful throughout the scheduled maintenance. He was willing to answer questions and provide advice not pertaining to the sc..."
"Because the problem was fixed"
"Extremely helpful and friendly service technician and a nice level of detail."
Called ahead to advise arrival time, and came on time. After testing the furnace to determine the lack of heat, explained why it was happening and pro..."
"Dexter knows our equipment and is in and out without any disruption.
2nd attempt to do this survey. "
"The problem was solved and the heat returned to the house"
"Jesse was very helpful and explained things to me as he was going through. He also was very kind to my puppy who really wanted to help him! He advised me on needing a new..."
"The technician was on time had nice people skills. He was very good explaining what he had done."
"Terry, your service representative, responded quickly to my call for help and was prompt, friendly and courteous in resolving my heating problems. Darren, your sales repr..."
"very satisfied with the services and the technician expertise. "
"your service expert went above and beyond our expectations. He insured our fireplace was working and venting properly and was here to fix the furnace"
"Cory was very helpful, polite and personable. He seemed to know what he was doing and was quick and efficient."
"Tech worked hard to fix the problem but needed advice from his superior"
"Dave has been very professional and Mersey has been excellent in helping us fixing the issue. The only slight issue is it takes multiple attempt to fix the issue. But I..."
"The technician was extremely well informed, helpful, courteous and competent. I was grateful for his guidance on an aging furnace. "
"Excellent service as per usual"
"The person was plesent and knew his job"
"Terry came through, correctly diagnosing the problem with our furnace and getting it fixed -- on New Year's Eve, no less -- while being friendly, open to answering questi..."
"Service person on time, he was excellent. Very polite, explained what was happening and what my options are. Did not press me to choose the most expensive. This is the se..."
"your sales professional was very knowledgeable and respectful of our needs and budget and your installers were amazing - very hard working and as always very thoughtful a..."
"our technician arrived within the time frame stated, he did a very thorough job and was very pleasant - would request him again"
"Technician came out late during the holidays to fix our furnace. It was a simple fix but she checked extra things while she was here. "
"fast on a friday night during the holidays. Our technician ran out and got a part at midnight & came back and installed it. Super easy, fast, worry free. Tech did good..."
"Mr. Palmer didn't return our calls when questioning when parts were to be provided and the agreement said we would get a $250 Costco cash card but we only got $200. Afte..."
"Very helpful and pleasant technician."
"All of our questions were well answered in a very knowledgeable manner. The consultation went well and left us with complete confidence in proceeding with our purchase an..."
"Serviceman arrived at the prearranged time. He was quick, courteous, and very personable."
"Prompt, genuine, professional, "
"Always on time friendly and able to sign me up for the next year whIle here"
"Furnace failed on the coldest day of the year so far. First serviceman arrived prompty and ordered the necessary part. Technician arrived with the part within 2 hours an..."
"Generally the technician shows me that everything is in order, e.g., here is your humidifier filter working, new furnace filter, etc. This was not my usual technician."
"Daniel was personable, explained things clearly and resolved the matter quickly"
"We had Mark Lake come out yesterday. 1st call was friendly enough just felt very large company... if that makes sense. Having a stanger in you home is always scary, Mark ..."
"He performed all the steps required for a good tuneup including the filter and answered clearly the few questions I asked him"
"Tech was informative , and explained everything. He also answered all my questions"
"Technicians are very knowledgeable, courteous and polite."
"Technician very pleasant as always. All technicians to-date have always been very pleasant and easy to talk to."
"Service was thorough and well executed while the technician was knowledgeable and very respectful."
"They did what they said they would do"
""Technician was polite, helpful, on time "
"My only complaint is that the first person to come and diagnose the furnace at 8 pm was on call the next day and had not given in the paperwork requesting the new motor. ..."
"On time, polite and friendly"
"He tried his best to fix the problem but because of where the problem was he could not safey complete the job. James fixed the problem so we had water, and gave me option..."
"Richard helped us to understand the reasons for lack of heat and what we could do to improve. It worked great"
"very professional, honest and explained his work in detail,"
"The technician was very professional and did a good job explaining everything to me."
"Service men came on time, worked steady, got job done quickly."
"Appointment made for the next day. Tech showed up when arranged, and diagnosed the problem, and was to make arrangements for the ordering of it."
"Service Technician was very thorough and check items on our furnace that as far as we knew were not checked before. Even found that the humidifier on the furnace was not..."
"Technicians quickly identified the source of the problem and fixed it. They were both friendly, prompt, and courteous."
"Cory was very knowledge and helpful."
"Tech was on time, even called just prior to arriving, he was knowledgeable,friendly and efficient."
"Tech was courteous and competent"
Very knowledgeable "
"Phoned and was able to co.e early. Very effecient and courteous. Introduced himself. cleaned up after the service. Explained what he did and his findings"
"Brandon was polite and efficient"
"When James Arrived I had told him the two issues that the hot water heater would be experiencing, either Ignitor Failure or Gas Valve Failure. Two hours later he tells m..."
"Courteous, fast service. Used booties over shoes. Explained the problem even offering advice on running the HRV which he didnt have to do. Both men were great."
"Arrived in the time they said and he answered and explain things to me."
"Have always en very satisfied with the service at Roy Inch. We have dealt with them for years and have no problem referring Roy Inch to anyone."
"The technician was very courteous, notifying me that he was arriving soon and then being on time. Seemed knowledgeable and confident when I had questions about the filter..."
"We were not able to absolutely determine the cause of the gas release,"
"Professional and efficient. Friendly."
"Jesse (319-00235) was efficient, very polite and friendly, and explained everything!"
"The sensor part required was not in stock for a one year old furnace. Had to wait 11 days for part. Larry was a very thorough technician, painted a part that was corrodi..."
"Dan was extremely thorough in all of the plumbing problems that existed after Jason came out. Went out of his way to make sure everything was done to code and that every..."
"Brandon was personable and extremely efficient and thorough in his inspection. Spent a long time locating a small problem (mouse eaten AC wire). Showed things I could d..."
"Very thorough and explained everything to me."
"The technician was very professional, knowledgeable and friendly."
"Jeff provided me with all the information necessary to make a decision on repairing my air conditioner. He was very courteous "
"friendly, knowledgeable and professional service "
"I was in a mad rush to use the phone and I needed the tech to know as my office is close to where he had to work. I needed him to be quite while I was on the phone. - he..."
"Richard Scott did a thorough servicing of the furnace. I have confidence in his expert servicing, through years of his doing the furnace servicing."
"Unfortunately a screw was not tightened in my toilet installation causing a flood after I used it for the first time that night. Water also dripped through the floor caus..."
"The technicians that installed the water heater were prompt, efficient and explained the process. Barry Pett and Jeremy Edmonstone had the expertise to complete the insta..."
"Good customer relations, thorough technical activity, on time, courtious."
"Mr. Inch was very courteous, introducing himself to both my wife and I. Explained what he was doing and the results of same. After 18 years have nothing to complain about..."
"Krys is very personable. He is neat in the work area he is at."
"easy to book, arrived on time, professional and friendly, did great work and explained everything. Gave me tips to help prevent problem in the future. "
"These guys were quick, and very professional"
"Jesse did a great job on my furnace maintenance. He told me what he was doing and why. He was a real gentleman and a credit to Roy Inch & Sons Experts"
"Craig had a challenging job finding the leak. When he did find it, he showed me a picture via his phone. I was impressed."
"Dylan was professional, friendly and very thorough."
"Because the technician Graig,could not have been any more helpful,thorough and courteous .He explained what the problem was and rectified it all th while explaining what ..."
"very courteous & timely "
"Technician was polite, helpful, on time and cared about our issue as if it was his own."
"Jesse explained everything on his technician notes. He was polite, treated our home like his own, cared about things. Patient when questioned."
"Arrived promptly. Courteous and efficient."
"He arrived on time, let me know what he was doing and what he had done. "
"All work done properly and on time."
"Josh was on time, informative and one hell of a nice guy!"
"Very polite and informative "
"Jesse is very personable and efficient."
"Brandon arrived during appointed time
Very friendly and courteous
Answered any of my queries
Exchanged furnace filters for proper fitting
Explained what he was doing ..."
"Yesterday I had a maintenance service call scheduled for between 4:00 – 6:00.
Craig arrived at my home around 4:00. He was extremely friendly and even brought my recy..."
"The technician arrived within the promised time frame. He was polite, clean and answered my questions. "
"Technician arrived on time, did a complete inspection and service to my fireplace in a timely manner."
"We are always pleased with the service. The technicians are very qualified and know what they are doing."
"On time, professional and helpful."
"Tech arrived early and was in and out in good time."
"Jordan was very polite, very careful bringing that huge apparatus in the house and he did a great job in a timely fashion."
"Service was thorough and well-explained."
"Told us what was wrong with furnace, ordered part and made spots for the part to be installed as well as next years servicing appointment. Made suggestions "
"The tech was efficient and I had a few questions which he answered fully a"
"Full & Complete Service & Information"
"Service expert explained some of the workings of my humidifier and furnace that were very helpful. Service completed in a timely manner. "
"Service representative was very thorough, knowledgeable, and pleasant to deal with."
"explained actions taken and provided helpful tips"
"Krys Kowalski was very polite, knowledgeable & on time He answered all my questions."