Average Rating
592 Total Reviews
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"very courteous & timely "
"Technician was polite, helpful, on time and cared about our issue as if it was his own."
"Jesse explained everything on his technician notes. He was polite, treated our home like his own, cared about things. Patient when questioned."
"Arrived promptly. Courteous and efficient."
"He arrived on time, let me know what he was doing and what he had done. "
"All work done properly and on time."
"Josh was on time, informative and one hell of a nice guy!"
"Very polite and informative "
"Jesse is very personable and efficient."
"Brandon arrived during appointed time Very friendly and courteous Answered any of my queries Exchanged furnace filters for proper fitting Explained what he was doing ..."
"Yesterday I had a maintenance service call scheduled for between 4:00 – 6:00. Craig arrived at my home around 4:00. He was extremely friendly and even brought my recy..."
"He did a good job"
"The technician arrived within the promised time frame. He was polite, clean and answered my questions. "
"Technician arrived on time, did a complete inspection and service to my fireplace in a timely manner."
"We are always pleased with the service. The technicians are very qualified and know what they are doing."
"On time, professional and helpful."
"Tech arrived early and was in and out in good time."
"Jordan was very polite, very careful bringing that huge apparatus in the house and he did a great job in a timely fashion."
"Service was thorough and well-explained."
"Told us what was wrong with furnace, ordered part and made spots for the part to be installed as well as next years servicing appointment. Made suggestions "
"very knowledgeable "
"The tech was efficient and I had a few questions which he answered fully a"
"Full & Complete Service & Information"
"Service expert explained some of the workings of my humidifier and furnace that were very helpful. Service completed in a timely manner. "
"Service representative was very thorough, knowledgeable, and pleasant to deal with."
"explained actions taken and provided helpful tips"
"Krys Kowalski was very polite, knowledgeable & on time He answered all my questions."
"Pleasant, knowledgeable and efficient technician"
"Always provide prompt, courteous and professional service"
"Very professional---actually showed me that the ducts were clean ---warned me not to respond to the phoney duct cleaning phone calls."
"The technician was friendly, knowledgeable, and thorough."
"Great explanations. Cleanliness "
"Technician, Brandon Baldwin, was excellent .... efficient, meticulous respectful and communicative. I felt comfortable with his advice."
"Krys was efficient in his job of cleaning the fireplace and his use of time."
"Excellent furnace maintenance plus extras regarding thermostat and cleaning humidifier filters plus advice"
"Fixed a problem with fireplace. "
"punctual, polite, efficient & informative; exceptional attention to detail, many thanks (I wish you still did appliances)"
"Everything was done by the technician in a timely manner. He was very friendly & even told me about other things that needed doing. He was kind enough to change the batte..."
"Good tech"
"Very efficient service"
"Always friendly and get the job done. "
"Efficient, covered all the bases, nice guy. Summarized what he saw."
"prompt, pleasant, well organized, professional"
"Very professional, great advice. Great thorough service."
"Professional technician,knowledgeable, with customer service skills."
"arrived on time, able to complete the request, defined the problem for me, and provided a reasonable estimate of the cost"
"Jeff was prompt, pleasant and efficient"
"Larry did a great job in checking out the furnace and air conditioner. Very thorough in answering my questions. He did an excellent job representing Roy Inch and Sons. ..."
"Easy to rebook. Pleasant and efficient staff ."
"Jesse took special care to tell us exactly what services he performed for us today in a clear logical manner. He was a pleasure to have in our home."
"You have been coming to my home 2x's per year for the last 5 years. Each technician is professional and respectful. As a female, I feel safe and comfortable with each rep..."
"Quick & to the point - in & out!"
"All services were done promptly, in a neat, professional way. Process was well explained and courteous."
"service was done with very little disruption, on time, in a very courteous manner"
"Jesse provided a very thorough explanation of the services he performed."
"Dylan came shortly after my call for service, contacting me to let me know he was on his way. He did his work efficiently and quietly with respect, and answered question..."
"Polite, focused on task and completed in a timely manner, left area clean and neat"
"They explained what they were doing and they seemed to know exactly what to do . Worked very consistent . "
"The service tech was on time, used 'booties' to come through the house, answered my questions, was efficient and polite, and arranged the next appointment for when I want..."
"The technician Jesse was excellent and the service as well but does seem rather expensive."
"Very professonal.did good work"
"He phoned 20 minutes before his arrival so that I did not need to wait at the rental home during the entire two hour time frame, which I appreciated. "
"Technician Rob, was very good with all aspects of our heating and cooling equipment.we have a scheduled appointment for next Aud/2018 and would like to have Rob come back..."
"Dylan has been to my home on several occasions, and I always appreciate his punctuality, courtesy, and efficiency. Having maintenance done by a technician who knows my s..."
"The response to my need was handled promptly.The technician (the third one for this A/C problem)was fully informed and was very quick with his work;also he was polite and..."
"They came the same day I called. They also fixed all of the problems I had. The service technician demonstrated knowledgeable expertise and explained everything to me cle..."
"Brandon was very thorough and took his time doing the work at my place."
"Our service technician, Jesse, was very professional and efficient. At the end he provided an accurate briefing of the state of our two furnaces and booked our next year ..."
"Jason is very thorough and explains what he has found. I have recommended him to my daughter. "
"Craig is an incredible technician. He is friendly, thorough, and professional. He invites questions and always explains exactly what and why he is doing what he is.I have..."
"They did what they said they would do. On time, respectful of homeowner and property."
"Larry Curts was respectful and wore booties on his shoes to keep our carpets clean. His was work was quick and efficient with good advice."
"Both technicians were courteous, very well prepared and knew what they were doing. "
"Craig, as always, is professional, respectful, trustworthy, and helpful."
"Jesse was very polite and friendly. He explained what he was doing. He also gave tips on keeping the furnace in good shape and recommended duct cleaning. As far as I can ..."
"Good service"
"just overall good service"
"Top notch work"
"Technician was prompt, polite, efficient, informative."
"He was very thorough and we felt he did a great job"
"always reliable, very organized and punctual, friendly and courteous"
"Very efficient "
"Craig diagnosed the problem within 3 minutes of being in our home. He was thorough and took the time to explain to us what he was doing, he had the part on his truck, kep..."
"punctual, phone call reminder, phone call to say arrival time, on task, problems solved"
"Because the service was excellent. "
"Jason seemed very thorough and he also noticed a very dangerous situation regarding the venting of my hot water heater. He provided an option for a replacement pipe and ..."
"Work well done quickly"
"Larry was very efficient and friendly. Did a great job on my equipment "
"Milton and Omar came in time, were very nice, worked efficiently and left everything clean. They answered my questions and offered information on the system. I am no ex..."
"on time, professional, neat, tidy, called before they arrived, polite, knowledgable"
"The service technician, Dylan, was excellent. Would like to have him on future calls!"
"Roberto Couto has continued to provide excellent service for my home for many years. His knowledge and skills gives confidence that my furnace,ac and water heater is main..."
"Very friendly, knowledgeable, and helpful. O"
"The technician Larry Curts was appreciative of our interest in our new unit. He answered all questions we were very pleased."
"Technician was efficient, knowledgeable and polite."
"Technician was easy to talk to, took time to explain things related to our service. Service response time was very short"
"Rob Coto always arrives on time, is friendly and personable, and answers any questions we have about our furnace, a/c, or gas fireplace with knowledge and understanding. ..."
"Courteous Professional Good job"
"Richard always provides excellent service!"
"My son wanted to help and the technician was very good with him telling him what he was doing and letting him help/watch"
"Service expert was very polite, thorough and well informed. He took the time to explain things and had a positive attitude."
"on time, friendly, wore boot covers, put up wth our dog who didn't stop barking."
"Prompt. Polite. Personable. Efficient. Took time to explain things. Reviewed information at the end. "
"Was quick to respond , found the problem and had the AC fixed right away , also answered all my questions ..."
"Craig Hern was very knowledgeable, explained what he was doing and why. Gave me much useful information for the future, and just generally an amazing person. I will ask..."
"Josh was very helpful, "
"Roberto arrived at the scheduled time, prepared to do the work necessary to service our AC and Furnace. He was polite, respectful, cheerful and very helpful."
"great communication on arrival time, confirming appointment. Good use of my time"
"The technician was thorough and thoughtful and professional."
"I did not find it very helpful being told that it was my fault that my less than 5 year old air conditioner bought from Roy Inch & Sons did not work as I did not sign up ..."
"Your staff were very informative and very professional "
"The job was completed on time and as promised."
"Excellent service, tech was on time."
"Professional and friendly approach. Competed the job on time. Work area was left spotless. Felt very comfortable having Milton and Omar in my home."
"Both Omar & Milton acted very professional, performed their work without any delay or personal interruptions & answered all of my questions. Having been a manager myself ..."
"Professional, helpful, kind, connection to past installations in the same house, sense of understanding, efficient, clean, non-evasive."
"Efficient and knowledgeable "
"on time and great service"
"Brandon is an excellent technician. Very professional and aware of any issues to check."
"technician called ahead and was prompt. Service was quick and thorough. "
"Good service came when needed"
"Prompt and speedy service. Knowledgeable technician."
"He called to say he would be here in half an hour and was he right on time.He explained what he was going to do.Clean after he was finished.Very polite and courteous."
"Craig, as always, is polite, professional, neat and tidy, respectful, conscientious, and takes the time to explain everything he does. "
"Technician, Corey, was polite, efficient, knowledgeable, thorough. "
"Your tech's were friendly and very respectful. I enjoyed my time spent with them both. They work very well together. Very knowledgeable. "
"the Dude rocks the A/C service"
"Dylan was knowledgeable and informed me about things I didn't know. He showed me what he was doing and explained it clearly."
"While I was pleased with the service provided by the technician, Josh and salesman, Adam, I was informed this heating and cooling repair company would not replace my unit..."
"very friendly and very knowledgeable"
"early for appointment, personable,efficient,"
"Very disappointed with the scheduling person I spoke with. The person that I spoke with didn't have the English language skills to understand that an a/c reconnect is not..."
"Friendly service and I see the. Same technician each time."
"Larry was very honest about everything, and he was open about the issues involving the A/C unit."
"The pumIp was not working and had water on basement floor, I do not know if this could have been avoided"
" Friendly,timely service combined with excellent technical expertise."
"everything was handled first class"
"Fixed what was needed. Very pleasant experience. Very knowledgeable."
"Corey was polite, efficient and was happy to answer all my questions about the HRV, which provided me with the knowledge I require!"
"Very pleased with the courteous and informative service,one of best service check ups I have had ."
"Josh provided excellent professional advice while mentoring Jesse. He communicated with me each step of the work and provided a written report. Very knowledgeable. "
"Very informative,polite and knowledgeabe"
"Our furnace fan quit right in the middle of the heat wave and our house temperature was 34 degrees. I called Roy Inch and they had a technician call me. I got the phone ..."
"Very kind and clean working person. This air conditioner I think is working better now then it did when it was put in new 4 years ago. Also the furnace is running with le..."
"Excellent work explained all derails well."
"very friendly, good advice, arrive on time and did service in a timely manner"
"Technician very knowledgeable. Fast service"
"Came on time, knowledgeable, careful with our home, explained what he had done and why."
"prompt well explained service"
"The technician was focused on his work and seemed to care. "
"Brandon was very good at his job and had a great attitude. He gave me a website to report to but I just did not know how to do it in order to commend his work to you."
"Josh and Jesse did a great job.They both were very polite and answered every question.I was so happy with their work I have already booked next years service and would lo..."
"No problems with A/C installation. "
"Jason called before coming this morning to give me approx arrival time, he was on time as scheduled for yearly A/C-Furnace inspection. All inspected well but Jason did re..."
"Larry was pleasant, concerned, capable and knowledgeable. The machine is fixed the way it should be."
"He did a good job and was friendly."
"He was here on time. Called before. "
"Technician was helpful explained everything .He even was able to switch us from using a Reliance water tank to your companies"
"Prompt fast service. Courteous and friendly tech. "
"Very friendly efficient knowledgable "
"I liked he was on time and from what I saw he did a exceelent job."
"on time fast and reliable service from one of ypur great techs"
"Very thorough. Explained the options I had to correct the problem. Made arrangements for me to speak to Audrey."
"Krys was excellent. He was really through and answered all my questions."
"The float was indeed repaired but I felt that I was discouraged from a $100 repair towards a $500 replacement. Clean-up was not complete. I found and replaced one of th..."
"Very professional and courteous. It was nice to have the same technician visit my home."
"Efficient service"
"Friendly, explained well and polite. "
"The furnace/AC check was completed as requested. Filter changed on the humidifier because it was clogged up. Even cleaned the glass on my gas fireplace although that was ..."
"Jordan was pleasant quiet and very professional"
"Always great service"
"he was on time, courteous, polite, informative and knowledgeable."
"Like all your staff that comes each spring/fall, Dylan was very professional and pleasant. He explained everything he was doing in a way I understood. I appreciate the pu..."
"technician was polite, very thorough and explained the problem clearly. He is a credit to your firm."
"The technician arrived on time, was respectful of our home and explained what he was doing."
"pleased with no time service and service rep who explained what we required."
"- Very polite, professional, and knowledgeable "
"Technicians Milton, Omar, and Pete and sales person John Moes were very polite and professional. They listened to all my concerns regarding the installation in the baseme..."
"I have never had a problem your service team. Josh was very efficient and carried out his work while I felt at ease working in the garden. I particularly like your servic..."
"The technician was polite, professional, on time, and explained exactly what he would do. The service he performed appears to be functioning."
"Professional, courteous, knowledgable and thorough service."
"why do I pay Roy Inch for an air conditioner service...then 1 week later receive an email from Roy Inch telling me that my unit contains R22 refrigerant which will soon ..."
"good service, fast response."
"John was very courteous, polite, respectful. He explained everything in detail and did not pressure me and allowed me time to make my decision."
"The technician was on time and dealt with the fireplace quickly and effectively."
"Very efficient, friendly and on time."
"The men were very good at communicating all they were doing and why. "
"Technician was very polite, thorough, professional, not in a hurry. concerned with cleanliness, etc. "
"Technician wa on time, efficient and explained the jobs that he did"
"The service provided has not allowed us to use our Air Conditioner at this time. Dillon serviced all that could be done in a professional and very satisfactory way. We ..."
"Detected leak in evaporation coil and arranged for replacement."
"The tech was polite, efficient and was on time and answered a few questions that I had, in fact he called and was earlier than schedule."
"tech was on time, friendly, and efficient."
"Larry arrived @ the predetermined time and completed the air system check in a very timely manner."
"Jason went out of his way to service our airconditioner..I was away when he arrived and the area was not ready for him and he wouldn,t let my wife clear the area for him"
"On time, quick, polite, and efficient."
"Technician called to announce his arrival time as expected. He was polite and friendly and did a through inspection to furnace and A/C and reported what he found to me wh..."
"Dillon did an excellent maintenance check. He was on time. He left everything in good condition."
"Personality and knowledge of serviceman."
"He was very thorough, & did a neat job. Pleasure to work with."
"The service person was polite, prompt, quick and tidy."
"Performance of work was excellent."
"Th agent provided excellent explanation for all that he was doing."
"technician was tidy found a problem with a/c and arranged for further service soon"
"As a customer of longstanding, we have always been completely satisfied with the qualitiy of professionalism and courtesy of the Roy Inch Staff."
"Technician called before arriving, arrived early, did service quickly and efficiently."
"He was very helpful and done a good job."
"The Technicians are always very courteous and helpful."
"Dan was thorough in his inspection, listened to my comments, corrected the noted deficiencies, and was pleasant and personable."
"Craig gave many helpful tips. He was very thorough, going above and beyond expectations."
"Service call was on a Saturday and the time respond was excellent. The technician was very polite and courteous and expedient in repairing the furnace."
"Rob listened to my concerns with respect to the noise made by the furnace even though - of course - that noise did not present whilst he was here. Then he set to work to ..."
"The gentleman was very competent and did a very comprehensive service on my air conditioner. He showed me the before and after picture of his cleaning and was most thoro..."
"All my questions were answered & Craig Hern was very knowledgeable & courteous."
"Very efficient and helpful"
"Called before arrival, arrived at promised time, did his work thoroughly and professionally. Was very polite and knowledgeable."
"I had no complaints of any kind."
"Richard did his usual great job ... "
"on time explained every everything we needed to know "
"The technician, (Keys), was through and informative."
"Everything went perfectly"
"Dylan was friendly, very professional and respectful of our home. When it was time to renew our contract, he explained all the options so that we could make the best deci..."
"The tech forgot to reset the thermostat, not a huge issue but it got a little cold before we discovered the problem."
"On schedule...efficient....pleasant to deal with"
"Work was completed quickly and with no problems"
"fast and efficient and knowledgable technician"
"Friendly and efficient "
"The technician was very polite and personable and worked very cleanly. "
"As usual a very thorough and professional service call."
"You robbed me. You charged $158.00 for a thermostat that retails for under $60"
"Larry did a great job and was professional."
"Krys has been coming for the maintenance for the furnance and air conditioner bi yearly and we trust what he tells us. He tells me if things should be done or if I can h..."
"very professional"
"On time and polite"
"Technician Krys Kowalski very good at his work & telling me what he was doing.....very helpful."
"The technician was very polite, neat, and answered all my questions.I would have given him a 10 but he did forget to put a panel on the furnace back on, but I was able to..."
"on time, phoned ahead, courteous, through, polite"
"Courteous and polite, pleasant. Very knowledgeable re product he was informing us of. "
"Excellent service, very knowledgeable, professional and courteous."
"Very efficient. Take care of my problem in a timely manner. All technicians have been very polite and helpful."
"Perfect work of a Serviceman"
" Brandon arrived on time , was very pleasant , completed his work , explained what he had fixed and took time to review the system with me "
"dylan was most helpful"
"The service was excellent but I couldn't give a ten because of a concern that I had over the billing"
"Josh was a very pleasant, efficient, polite young man who did an excellent job for us."
"Service rep was knowledgeable and personable. He arrived within the scheduled time window and completed the service in a reasonable amount of time. What else could I ask ..."
"Josh was easy to talk with, he explained everything well He was very respectful"
"Craig is a very competent technician."
"Top notch technician ... Credit to your company."
"Craig Hern."
"No problems, quick service and simple."
"Roy Inch &. Son has worked out the kinks over the years, so things run very smoothly from the call taker to the technician very seamless. Keep up the Good Work."
"Excellent,polite technician!"
"Craig was so professional knowledgeable and went what we think is above and beyond to ensure our services are working properly"
"technician was thorough with his work"
"Kris was very thorough, polite, and explained the work that he had performed pn our HVAC system."
"Jason was courteous & helpful and problem solved."
"Asked a couple of times how long it would take, were told approx 45 minutes. Asked after 45 minutes, told soon. Turned into a 2 hour appt. "
"Efficient, pleasant and reliable service"
"Technician was courteous, on time, and went out of his way to explain things"
"Very customer oriented"
"Have used Roy Inch for last fourteen years, so we must be happy with their service."
"I have had Roy Inch for many years and service is alway great and the company is reliable"
"He was very friendly and efficient, answered and explained questions."
"Very professional.does good work."
"The service was efficient and complete."
"Dylan was fine and polite. The pricing plans are a bit heavy. What soured me on the experience was that he needed a plug (which was fine) but he didn't plug it back when ..."
"prompt,expert service"
"Every year I seem to get double booked appointments. Then the technicion did not arrive during expected time frame. He was late. I had to rush him out of my house. So a t..."
"Service was very well performed"
"We really liked craig hern he was amazing friendly and explained every thing to me any more services we want craig only thank you norm barb"
"good technicians who are informative, polite and respectful."
"On time , gave good maintenance tips,answered all our questions"
"Service centre called when technician en route Technician was on time, polite and efficient"
"Francis was to arrive between 10-12. At 12:10, without having any updates and clearly a no show from Francis, I called to understand if I was forgotten. I was put on hold..."
"Found the price very high for the service provided. Took 2 service visits."
"Prompt, polite, efficient, clean service."
"Very careful, efficient and courteous. "
"Technician was excellent and spent the time to do a very good job"
"Tech was on time, courteous, informative and explained what he was doing. "
"The tech was friendly and efficient ."
"Informative, on time, good customer service. "
"Roy is very helpful and informative and very polite and knows what he's doing very happy with him servicing me."
"Roy diagnosed the problem correctly and installed a new thermostat but did not perform the proper checks to ensure both heating and cool systems were functioning properly..."
"Called to advise that she was running behind by 30 minutes very much appreciated."
"Rating would have been higher but the appointment was for between 2 and 4 pm, service showed up at 2 minutes to 4."
"I had water leaking from an unknown source. John Park was able to find the source and fixed the problem. He did a great job and I am very pleased."
"i am always happy with our tech. ha does great work is pleasant and helpful he is an asset to your company and deserves a bonus "
"Jesse was right on time. Very polite and explained everything that he was to do. Changed our filter for us. Explained everything in detail that he did to furnace and air..."
"Technician provided good information"
"Zhao explained everything that he was doing and why he was doing it. Zhao represents your company very well."
"Annual preventative maintenance service takes less time with each passing year. We had an ac service where the tech didn't even look at the outside unit. Huh? "
"We have had the same technician several times. Always polite and efficient."
"Did not feel like I got clear information upfront on what my options were. Was quoted a price but was never shown the rate book until I called the office to confirm. Non ..."
"Roy was quick and efficient."
"Very good explanation of work done and state of health of my system."
"Excellent Service Rep"
"Everything great except technician came at 415. Supposed to be between 12 and 4"
"Service was good...questions mark in detecting problem"
"Technician showed up within the specified time window and performed the requested work."
"They took time to explain what they did. Actually had same service person for third year running and he remembered me and my boiler."
"At the end of the service I did not receive a print out (the long sheet) of the payment received nor the service technician notes on the service provided. was quite surp..."
"Knowledgeable pleasant on time."
"Professional, efficient"
"The technician was on time, he was friendly, thorough and approachable and answered all our questions. "
"You always did well over the past"
"The gentleman was very kind, polite, to the point. He answered our questions and he was very helpful."
"everything done smoothly and on time"
"I don't live at 205 Hilltop in AYR anymore. Thanks for the 12 years of Service. I will always recommend you. You are the Best and had a the best Techs. Thank you so much ..."
"Fast, professional and very friendly"
"The technicians always do a good job."
"Very thorough and knowledgeable."
"He was very knowledgeable and helpful"
"A fantastic Service person."