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We Can Repair Any Kind of Gas Fireplace in London

Gas fireplaces make adding warmth to your London home effortless. Just flick a switch or press a button for immediate heat.

They’re also fairly easy to use. Unlike their woodburning equivalents, there’s no need to add firewood or remove ashes. But like any other natural gas units, these fireplaces need annual service to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t stay lit, the specialists at Roy Inch & Sons Service Experts Heating & Air Conditioning can help. Use our easy-to-understand tips first. If your fireplace still isn’t running correctly, contact us. We can handle any brand. All of our specialists are NATE certified, which means they’ve completed in-depth training to better serve you. And all of our quality work is supported by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several reasons why your fireplace won’t start. Pull off the ornamental cover below your fireplace to gain entry to its pieces.

  1. Is a breaker tripped? Check your home’s electrical panel and reset breakers as needed.
  2. Is the gas flowing? Make sure the valve is in the “open” setting.
  3. Is the pilot light lit? If it is out, follow manufacturer instructions to relight it. Connect the vent cap to halt drafts from blowing it out.
  4. Pilot light lights but won’t stay on? There could be an issue with the thermocouple, a metal safety sensor that monitors gas flow.
  5. Pilot light stays ablaze but fireplace won’t start? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for service.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
  • Grinding or shrieking sounds? Have Roy Inch & Sons Service Experts Heating & Air Conditioning service or replace the blower.
  • Strange odors? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and get in touch with us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid costly malfunctions. It may even help it work longer.

  1. Verify your fireplace is fully cooled.
  2. Switch the gas off by spinning the valve to “off.”
  3. Pull out the gas logs, check them for cracks and clean them with a soft-bristled brush.
  4. Remove the lava rocks, vacuum them separately and get rid of soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down interior edges with a damp cloth. Use warm, soapy water to remove dust or soot accumulation.
  7. Return lava rocks and logs in the same arrangement.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
  9. If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
  10. Check your carbon monoxide detector is operating properly.

Schedule Annual Maintenance Today

Once your fireplace is heating again, schedule annual maintenance with us. These checks can potentially catch problems before they start. We’ll check your components for cracks. We’ll also double-check there aren’t any leaks and that pressurization levels are accurate.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.