We Can Repair Any Kind of Gas Fireplace in London

Gas fireplaces make adding warmth to your London home effortless. Just flick a switch or press a button for immediate heat.

They’re also fairly easy to use. Unlike their woodburning counterparts, there’s no need to add firewood or remove ashes. But like any other natural gas systems, these fireplaces have to have annual service to help them run efficiently and avoid failure.

When your fireplace won’t start or won’t stay lit, the specialists at Roy Inch & Sons Service Experts can help. Use our easy-to-understand guide first. If your fireplace still isn’t running correctly, let us know. We can handle any brand. All of our specialists are ACE certified, which means they’ve completed in-depth training to better serve you. And all of our quality work is upheld by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few reasons why your fireplace won’t start. Take off the cosmetic cover below your fireplace to gain entry to its pieces.

1. Is a breaker tripped? Check your home’s electrical panel and reset breakers as appropriate.
2. Is the gas flowing? Make sure the valve is in the “open” placement.
3. Is the pilot light lit? If it has been extinguished, follow manufacturer instructions to relight it. Fasten the vent cap to halt drafts from blowing it out.
4. Pilot light turns on but won’t stay on? There could be an issue with the thermocouple, a metal safety sensor that controls gas flow.
5. Pilot light stays ablaze but fireplace won’t start? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for assistance.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Tweak the flame and vacuum the burners once they’ve completely cooled.
• Grinding or shrieking sounds? Have Roy Inch & Sons Service Experts service or replace the blower.
• Strange odors? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and call us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid pricey malfunctions. It may even help it run longer.

1. Confirm your fireplace is fully cooled.
2. Switch the gas off by spinning the valve to “off.”
3. Pull out the gas logs, check them for cracks and clean them with a soft-bristled brush.
4. Clear the lava rocks, vacuum them one at a time and remove soot with the brush.
5. Clean the internal parts of the fireplace with a vacuum hose attachment.
6. Clean interior edges with a damp cloth. Use warm, soapy water to remove dust or soot accumulation.
7. Put back lava rocks and logs in the same arrangement.
8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to break.
9. If you have a vented gas fireplace, examine the outside vent and remove debris such as leaves or bird nests.
10. Ensure your carbon monoxide detector is working properly.

Schedule Annual Maintenance Today

Once your fireplace is running again, schedule annual maintenance with us. These checks can potentially catch problems before they start. We’ll test your components for cracks. We’ll also make certain there aren’t any leaks and that pressurization levels are accurate.