Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh area who told us about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She relies on a wheelchair to move around and her house was not wheelchair compatible, mainly due to the size of the equipment. When Jimmy realized the problem, he thought about remodeling the Tracy family’s residence to make it completely wheel-chair compatible. However, due to the age of the home, remodeling was going to be more work than he realized. Finding his way around the obstacles, Jimmy decided to try transforming the Tracy family’s carport into a wheelchair compatible mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy started calling local home service groups, including building supply companies, plumbers, and electricians and they all said they would be thrilled to help and provide services and supplies. He called Service Experts of Raleigh for the heating and cooling piece of Kyla’s new living area. A couple of Service Experts residential sales consultants went to Kyla’s home to ask more about the project and were amazed by how bright and sweet Kyla was and they determined they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling equipment for Kyla’s new living area, but with the help of Lennox and RE Michel, the team at Service Experts was able to give the Tracy family a bill that said:

“We are honored to present you with a total heating and AC system free of charge as long as we can all get a hug.”

The staff at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy family is fundraising to purchase a wheel-chair friendly vehicle to better transport Kyla and her family. To find out more or to donate to the Tracy’s van, please go to their GoFundMe account.

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