How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, please visit their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to resolve the glitch and get it up and going again.

Indications of this issue include the following:
  • the thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the unit has turned on while plugged in, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more completed instructions and information, please go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Roy Inch & Sons Service Experts Heating & Air Conditioning put in your Nest Thermostat, please give us a call at 226-270-1164 or schedule an appointment online. If your Nest Thermostat was not installed by Roy Inch & Sons Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Finally, do not let this incident worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you daily. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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