Average Rating
609 Total Reviews
Submit A Review
"They came the same day I called. They also fixed all of the problems I had. The service technician demonstrated knowledgeable expertise and explained everything to me cle..."
"Brandon was very thorough and took his time doing the work at my place."
"Our service technician, Jesse, was very professional and efficient. At the end he provided an accurate briefing of the state of our two furnaces and booked our next year ..."
"Jason is very thorough and explains what he has found. I have recommended him to my daughter. "
"Craig is an incredible technician. He is friendly, thorough, and professional. He invites questions and always explains exactly what and why he is doing what he is.I have..."
"They did what they said they would do. On time, respectful of homeowner and property."
"Larry Curts was respectful and wore booties on his shoes to keep our carpets clean. His was work was quick and efficient with good advice."
"Both technicians were courteous, very well prepared and knew what they were doing. "
"Craig, as always, is professional, respectful, trustworthy, and helpful."
"Jesse was very polite and friendly. He explained what he was doing. He also gave tips on keeping the furnace in good shape and recommended duct cleaning. As far as I can ..."
"Good service"
"just overall good service"
"Top notch work"
"Technician was prompt, polite, efficient, informative."
"He was very thorough and we felt he did a great job"
"always reliable, very organized and punctual, friendly and courteous"
"Very efficient "
"Craig diagnosed the problem within 3 minutes of being in our home. He was thorough and took the time to explain to us what he was doing, he had the part on his truck, kep..."
"punctual, phone call reminder, phone call to say arrival time, on task, problems solved"
"Because the service was excellent. "
"Jason seemed very thorough and he also noticed a very dangerous situation regarding the venting of my hot water heater. He provided an option for a replacement pipe and ..."
"Work well done quickly"
"Larry was very efficient and friendly. Did a great job on my equipment "
"Milton and Omar came in time, were very nice, worked efficiently and left everything clean. They answered my questions and offered information on the system. I am no ex..."
"on time, professional, neat, tidy, called before they arrived, polite, knowledgable"
"The service technician, Dylan, was excellent. Would like to have him on future calls!"
"Roberto Couto has continued to provide excellent service for my home for many years. His knowledge and skills gives confidence that my furnace,ac and water heater is main..."
"Very friendly, knowledgeable, and helpful. O"
"The technician Larry Curts was appreciative of our interest in our new unit. He answered all questions we were very pleased."
"Technician was efficient, knowledgeable and polite."
"Technician was easy to talk to, took time to explain things related to our service. Service response time was very short"
"Rob Coto always arrives on time, is friendly and personable, and answers any questions we have about our furnace, a/c, or gas fireplace with knowledge and understanding. ..."
"Courteous Professional Good job"
"Richard always provides excellent service!"
"My son wanted to help and the technician was very good with him telling him what he was doing and letting him help/watch"
"Service expert was very polite, thorough and well informed. He took the time to explain things and had a positive attitude."
"on time, friendly, wore boot covers, put up wth our dog who didn't stop barking."
"Prompt. Polite. Personable. Efficient. Took time to explain things. Reviewed information at the end. "
"Was quick to respond , found the problem and had the AC fixed right away , also answered all my questions ..."
"Craig Hern was very knowledgeable, explained what he was doing and why. Gave me much useful information for the future, and just generally an amazing person. I will ask..."
"Josh was very helpful, "
"Roberto arrived at the scheduled time, prepared to do the work necessary to service our AC and Furnace. He was polite, respectful, cheerful and very helpful."
"great communication on arrival time, confirming appointment. Good use of my time"
"The technician was thorough and thoughtful and professional."
"I did not find it very helpful being told that it was my fault that my less than 5 year old air conditioner bought from Roy Inch & Sons did not work as I did not sign up ..."
"Your staff were very informative and very professional "
"The job was completed on time and as promised."
"Excellent service, tech was on time."
"Professional and friendly approach. Competed the job on time. Work area was left spotless. Felt very comfortable having Milton and Omar in my home."
"Both Omar & Milton acted very professional, performed their work without any delay or personal interruptions & answered all of my questions. Having been a manager myself ..."
"Professional, helpful, kind, connection to past installations in the same house, sense of understanding, efficient, clean, non-evasive."
"Efficient and knowledgeable "
"on time and great service"
"Brandon is an excellent technician. Very professional and aware of any issues to check."
"technician called ahead and was prompt. Service was quick and thorough. "
"Good service came when needed"
"Prompt and speedy service. Knowledgeable technician."
"He called to say he would be here in half an hour and was he right on time.He explained what he was going to do.Clean after he was finished.Very polite and courteous."
"Craig, as always, is polite, professional, neat and tidy, respectful, conscientious, and takes the time to explain everything he does. "
"Technician, Corey, was polite, efficient, knowledgeable, thorough. "
"Your tech's were friendly and very respectful. I enjoyed my time spent with them both. They work very well together. Very knowledgeable. "
"the Dude rocks the A/C service"
"Dylan was knowledgeable and informed me about things I didn't know. He showed me what he was doing and explained it clearly."
"While I was pleased with the service provided by the technician, Josh and salesman, Adam, I was informed this heating and cooling repair company would not replace my unit..."
"very friendly and very knowledgeable"
"early for appointment, personable,efficient,"
"Very disappointed with the scheduling person I spoke with. The person that I spoke with didn't have the English language skills to understand that an a/c reconnect is not..."
"Friendly service and I see the. Same technician each time."
"Larry was very honest about everything, and he was open about the issues involving the A/C unit."
"The pumIp was not working and had water on basement floor, I do not know if this could have been avoided"
" Friendly,timely service combined with excellent technical expertise."
"everything was handled first class"
"Fixed what was needed. Very pleasant experience. Very knowledgeable."
"Corey was polite, efficient and was happy to answer all my questions about the HRV, which provided me with the knowledge I require!"
"Very pleased with the courteous and informative service,one of best service check ups I have had ."
"Josh provided excellent professional advice while mentoring Jesse. He communicated with me each step of the work and provided a written report. Very knowledgeable. "
"Very informative,polite and knowledgeabe"
"Our furnace fan quit right in the middle of the heat wave and our house temperature was 34 degrees. I called Roy Inch and they had a technician call me. I got the phone ..."
"Very kind and clean working person. This air conditioner I think is working better now then it did when it was put in new 4 years ago. Also the furnace is running with le..."
"Excellent work explained all derails well."
"very friendly, good advice, arrive on time and did service in a timely manner"
"Technician very knowledgeable. Fast service"
"Came on time, knowledgeable, careful with our home, explained what he had done and why."
"prompt well explained service"
"The technician was focused on his work and seemed to care. "
"Brandon was very good at his job and had a great attitude. He gave me a website to report to but I just did not know how to do it in order to commend his work to you."
"Josh and Jesse did a great job.They both were very polite and answered every question.I was so happy with their work I have already booked next years service and would lo..."
"No problems with A/C installation. "
"Jason called before coming this morning to give me approx arrival time, he was on time as scheduled for yearly A/C-Furnace inspection. All inspected well but Jason did re..."
"Larry was pleasant, concerned, capable and knowledgeable. The machine is fixed the way it should be."
"He did a good job and was friendly."
"He was here on time. Called before. "
"Technician was helpful explained everything .He even was able to switch us from using a Reliance water tank to your companies"
"Prompt fast service. Courteous and friendly tech. "
"Very friendly efficient knowledgable "
"I liked he was on time and from what I saw he did a exceelent job."
"on time fast and reliable service from one of ypur great techs"
"Very thorough. Explained the options I had to correct the problem. Made arrangements for me to speak to Audrey."
"Krys was excellent. He was really through and answered all my questions."
"The float was indeed repaired but I felt that I was discouraged from a $100 repair towards a $500 replacement. Clean-up was not complete. I found and replaced one of th..."
"Very professional and courteous. It was nice to have the same technician visit my home."
"Efficient service"
"Friendly, explained well and polite. "
"The furnace/AC check was completed as requested. Filter changed on the humidifier because it was clogged up. Even cleaned the glass on my gas fireplace although that was ..."
"Jordan was pleasant quiet and very professional"
"Always great service"
"he was on time, courteous, polite, informative and knowledgeable."
"Like all your staff that comes each spring/fall, Dylan was very professional and pleasant. He explained everything he was doing in a way I understood. I appreciate the pu..."
"technician was polite, very thorough and explained the problem clearly. He is a credit to your firm."
"The technician arrived on time, was respectful of our home and explained what he was doing."
"pleased with no time service and service rep who explained what we required."
"- Very polite, professional, and knowledgeable "
"Technicians Milton, Omar, and Pete and sales person John Moes were very polite and professional. They listened to all my concerns regarding the installation in the baseme..."
"I have never had a problem your service team. Josh was very efficient and carried out his work while I felt at ease working in the garden. I particularly like your servic..."
"The technician was polite, professional, on time, and explained exactly what he would do. The service he performed appears to be functioning."
"Professional, courteous, knowledgable and thorough service."
"why do I pay Roy Inch for an air conditioner service...then 1 week later receive an email from Roy Inch telling me that my unit contains R22 refrigerant which will soon ..."
"good service, fast response."
"John was very courteous, polite, respectful. He explained everything in detail and did not pressure me and allowed me time to make my decision."
"The technician was on time and dealt with the fireplace quickly and effectively."
"Very efficient, friendly and on time."
"The men were very good at communicating all they were doing and why. "
"Technician was very polite, thorough, professional, not in a hurry. concerned with cleanliness, etc. "
"Technician wa on time, efficient and explained the jobs that he did"
"The service provided has not allowed us to use our Air Conditioner at this time. Dillon serviced all that could be done in a professional and very satisfactory way. We ..."
"Detected leak in evaporation coil and arranged for replacement."
"The tech was polite, efficient and was on time and answered a few questions that I had, in fact he called and was earlier than schedule."
"tech was on time, friendly, and efficient."
"Larry arrived @ the predetermined time and completed the air system check in a very timely manner."
"Jason went out of his way to service our airconditioner..I was away when he arrived and the area was not ready for him and he wouldn,t let my wife clear the area for him"
"On time, quick, polite, and efficient."
"Technician called to announce his arrival time as expected. He was polite and friendly and did a through inspection to furnace and A/C and reported what he found to me wh..."
"Dillon did an excellent maintenance check. He was on time. He left everything in good condition."
"Personality and knowledge of serviceman."
"He was very thorough, & did a neat job. Pleasure to work with."
"The service person was polite, prompt, quick and tidy."
"Performance of work was excellent."
"Th agent provided excellent explanation for all that he was doing."
"technician was tidy found a problem with a/c and arranged for further service soon"
"As a customer of longstanding, we have always been completely satisfied with the qualitiy of professionalism and courtesy of the Roy Inch Staff."
"Technician called before arriving, arrived early, did service quickly and efficiently."
"He was very helpful and done a good job."
"The Technicians are always very courteous and helpful."
"Dan was thorough in his inspection, listened to my comments, corrected the noted deficiencies, and was pleasant and personable."
"Craig gave many helpful tips. He was very thorough, going above and beyond expectations."
"Service call was on a Saturday and the time respond was excellent. The technician was very polite and courteous and expedient in repairing the furnace."
"Rob listened to my concerns with respect to the noise made by the furnace even though - of course - that noise did not present whilst he was here. Then he set to work to ..."
"The gentleman was very competent and did a very comprehensive service on my air conditioner. He showed me the before and after picture of his cleaning and was most thoro..."
"All my questions were answered & Craig Hern was very knowledgeable & courteous."
"Very efficient and helpful"
"Called before arrival, arrived at promised time, did his work thoroughly and professionally. Was very polite and knowledgeable."
"I had no complaints of any kind."
"Richard did his usual great job ... "
"on time explained every everything we needed to know "
"The technician, (Keys), was through and informative."
"Everything went perfectly"
"Dylan was friendly, very professional and respectful of our home. When it was time to renew our contract, he explained all the options so that we could make the best deci..."
"The tech forgot to reset the thermostat, not a huge issue but it got a little cold before we discovered the problem."
"On schedule...efficient....pleasant to deal with"
"Work was completed quickly and with no problems"
"fast and efficient and knowledgable technician"
"Friendly and efficient "
"The technician was very polite and personable and worked very cleanly. "
"As usual a very thorough and professional service call."
"You robbed me. You charged $158.00 for a thermostat that retails for under $60"
"Larry did a great job and was professional."
"Krys has been coming for the maintenance for the furnance and air conditioner bi yearly and we trust what he tells us. He tells me if things should be done or if I can h..."
"very professional"
"On time and polite"
"Technician Krys Kowalski very good at his work & telling me what he was doing.....very helpful."
"The technician was very polite, neat, and answered all my questions.I would have given him a 10 but he did forget to put a panel on the furnace back on, but I was able to..."
"on time, phoned ahead, courteous, through, polite"
"Courteous and polite, pleasant. Very knowledgeable re product he was informing us of. "
"The service was excellent but I couldn't give a ten because of a concern that I had over the billing"
"Josh was a very pleasant, efficient, polite young man who did an excellent job for us."
"Service rep was knowledgeable and personable. He arrived within the scheduled time window and completed the service in a reasonable amount of time. What else could I ask ..."
"Josh was easy to talk with, he explained everything well He was very respectful"
"Craig is a very competent technician."
"Top notch technician ... Credit to your company."
"Craig Hern."
"No problems, quick service and simple."
"Technician was on time, professional and was in and out of my house with little disruption to my life. "
"Roy Inch &. Son has worked out the kinks over the years, so things run very smoothly from the call taker to the technician very seamless. Keep up the Good Work."
"Excellent,polite technician!"
"Craig was so professional knowledgeable and went what we think is above and beyond to ensure our services are working properly"
"technician was thorough with his work"
"Kris was very thorough, polite, and explained the work that he had performed pn our HVAC system."
"Jason was courteous & helpful and problem solved."
"Asked a couple of times how long it would take, were told approx 45 minutes. Asked after 45 minutes, told soon. Turned into a 2 hour appt. "
"We have been Roy Inch Customers for the past 35 years and have always been appreciative of their service, knowledge and attention to detail. Larry was on time, friendly, ..."
"Efficient, pleasant and reliable service"
"Technician was courteous, on time, and went out of his way to explain things"
"Very customer oriented"
"Have used Roy Inch for last fourteen years, so we must be happy with their service."
"I have had Roy Inch for many years and service is alway great and the company is reliable"
"He was very friendly and efficient, answered and explained questions."
"Robert is always very helpful and polite"
"Explains itself"
"Very professional.does good work."
"The service was efficient and complete."
"Dylan was fine and polite. The pricing plans are a bit heavy. What soured me on the experience was that he needed a plug (which was fine) but he didn't plug it back when ..."
"prompt,expert service"
"Every year I seem to get double booked appointments. Then the technicion did not arrive during expected time frame. He was late. I had to rush him out of my house. So a t..."
"Service was very well performed"
"We really liked craig hern he was amazing friendly and explained every thing to me any more services we want craig only thank you norm barb"
"good technicians who are informative, polite and respectful."
"On time , gave good maintenance tips,answered all our questions"
"Jason was very detailed in his service. He gave me a review of all he had done and how everything looked. He also suggested I get new Lifebreath filters and would get bac..."
"Daniel was great - he clearly explained what was wrong with my garburator - and even though it could not be fixed, he explained why."
"Jordan was prompt, on time, finished on time, courteous and very capable"
"On time, very pleasant. Thorough"
"Thorough knowledge and explanation of what he was doing. Answered my questions thoroughly and ineasily understood language. Found a non-related water leak that I was not ..."
"Polite , informative"
"The service tech did a great job on all the equipment and was very detailed in doing the service on it even to the point of evicting a clan of spiders that had taken up r..."
"We had a bathroom sink replaced. The caulking was done terribly -- a gap was uncaulked, caulk was on the counter and on the side of the sink. It was uneven. We called ..."
"we always receive very good service."
"Everything went smoothly and quickly."
"Called before he came, On Time and brought a furnace filter in case required. "
"Timely, professional service"
"I provided a rating of 8/10, the service call was good, technician was personable. The only issue I have with the call, the technician broke a vase we had sitting on the ..."
"prompt,courteous, kept me informed of what was found, careful about my property"
"Chris was very professional and efficient and took the time to review our system with me"
"Craig was very informative and took the time to make sure I was doing the right thing to ensure proper care of the air conditioner."
"Thorough service, conducted in a friendly and competent manner"
"On time. Identified minor problems and fixe them. "
"First time using Roy Inch for my furnace/AC, and they exceeded my expectations on all levels. From booking the service call they were very accommodating offering evening ..."
"Brendan was friendly and efficient. He was serious about the job and I feel he gave us a good maintenance for our air conditioner."
"On scheduled time, and very complete in his work"
"arrived on time; did toilet repair very quickly; provided complete information; very friendly"
"On time introduced himself (Dan) checked job, explained what was needed and fixed right away."
" WE are always extremely pleased w1ith the service provided by Craig Hern ! He knows our house and our needs and looks after everything perfectly ."
"Arrived on time, answered our questions, told us of any concerns that may pop up, respected my home"
"A courteous and professional technician."
"Jason was very efficient, courteous and helpful. Jason is welcome to service all our needs."
"on time, dog friendly, thorough service"
"Jason was very knowledgeable and courteous. "
"He fixed my plumbing problem quickly "
"arrived on scheduled time, concern with our property, drop sheet, booties, etc Very precise on all items, furnace, air, humidifier,HRV, Filter, Mits. fireplace Did a ..."
"they were prompt, polite, worked hard, explained what they were doing and any answered questions"
"very thorough - friendly and loved the care taken to put booties on"
"Technician was polite, knowledgeable and thorough."
"very polite. explained everything that he did. excellent technician notes"
"The service technician was very thorough in explaining the service that was completed and was excellent at answering all my questions. Very professional, excellent servi..."
"Very efficient. Take care of my problem in a timely manner. All technicians have been very polite and helpful."
"Perfect work of a Serviceman"
" Brandon arrived on time , was very pleasant , completed his work , explained what he had fixed and took time to review the system with me "
"dylan was most helpful"
"Josh took his time to discuss and explain any questions or concerns I had. He also provided advice tor improve air flow to the furnace. He was very pleasant and considera..."
"Courteous and informative regarding problems with our furnace"
"Extremely quick and straightforward service. The technician knew everything he was doing and provided helpful answers and suggestions."
"Excellent attention to detail by Craig. Best service technician we have ever had."
"My service expert was very courteous, and efficient."
"I am very happy with Jason's work and request him back every year I know he does a great job which is very satisfying"
"Dan did not give up trying to snake our laundry room drain. He was very professional and very courteous. Explained everything he was doing."
"The service tech did a great job and respected my home."
"Josh came in to our home respectfully and was asking questions that were on topic from the start. He then asked to see the thermostat and then the furnace and answered a..."
"on time, kept me informed what was going on and provided suggestions and options."
"I had 10 separate visits from INCH service reps.They installed a,furnace,air conditioner,hot water heater,water activated sump pump,AMERISPEC survey,and had the fireplace..."
"Mike, the associate,was on time, courteous,efficient and knowledgeable. "
"The rep was on time which was very helpful. "
"Serve e was professional from the person who set the appointment, the curtesy call from the technician to give me his ETA, the call itself. Technician was well mannered, ..."
"Technician was polite, professional and thorough. Explained clearly the work to be done and explained the work that was done. Work area was left clean."
"The service person was polite, tidy, and informative. "
"I am always satisfied, have never had a problem"
"The men were very professional, and took care while working in my home. They did a great job cleaning up after themselves, did not even realize they had been in the hous..."
"Serviceman prompt and pleasant. Worked quickly and did a good job"
"The problem took 2 days to resolve. Wrong parts were delivered to technicial from Viessman so he had to travel to Waterloo to pick up part, which was a good thing."
"The sales person was very knowledgeable about our requirements, and arranged everything needed for the installation, His followup call was also helpful, because he insure..."
"Justin was on time, courteous and worked efficient."
"The technician was very thorough and did not do a rush job. We had trouble with our thermostat last summer and he replaced the two AAA batteries which were weak. He knew ..."
"He was polite, he explained things and it woked"
"Problem solved in a timely manner - very courteous"
"Based on past service experience, I think younger technicians are more open to doing their work in the customer's presence - and they are happy to explain their work alon..."
"Our furnace issue was fully resolved the same day we called which surprised considering a part was required. Also the service technician was very friendly and knowledgea..."
"They arrived on time and were courteous, professional and completed the installation in a timely manner. They ensured that everything was cleaned up after. "
"Quick and professional "
"Tech called ahead, showed up on time, had right parts, wore boot slippers, etc."
"Thorough and polite technician"
"Garrison was courteous, receptive and to the point."
"The service guy was polite and hardworking. "
"Was fast and fixed"
"The technician was very friendly, efficient, and provided useful advice. "
" Very friendly and knowledgable "
"The job is still not finished nor is it scheduled, yet my credit card has been billed in full."
"Within 60 minutes of making a call, a technician was at my house and within 30 minutes after that, I had my air conditioner repaired. Technician was very helpful and serv..."
"Because I was very satisfied."
"Murray M is an excellent tech! A wealth of very helpful knowledge regarding equipment upkeep and energy saving tips. Every question I had for him was answered respectfull..."
"The technician was helpful in explaining everything he inspected."
"Liked the fact that technical recommended a different type of furnace filter for better results."
"Fast service call and assessment of problems "
"He knew what he was doing and explained things well."
"This was the first time the Service Expert did not introduce himself by name & really didn`t have much to say about the visit. Extremely disappointed that our "air condi..."
"He was courteous, professional and friendly. I had no issues at all."
"Knowledgeable person, able to detect if something was wrong with air conditioner"
"He was very professional and answered all my questions and didn't try to get me to buy new filters when I didn't need too. There was a mix up in scheduling but it was cle..."
"Knowledgeable about his work. Took time to explain what he was doing. Very polite and friendly. Was neat and work looks thorough. Showed respect for our home, taking ..."
"When I called in the middle of a hot week in the summer, about our a/c going out, I expected it would take a day or two to get someone out. Knowing we are a cancer suppor..."
"very polite and did a great job"
"100% professional"
"The technician was here for a while and seemed to be very thorough."
"Technician was very polite and helpful and gave suggestions to assist me with my maintenance plan for the air conditioning unt. Was very impresssed and happy."
"Anthony was very professional and polite."
"On time service performed and reschedule next appointment. Service contract is stress free and service agents well trained."
"Prompt and efficient service - both from the person who took the call to the technician who did the work."
"Kyle is very knowledgeable and great service person"
"re #3 moving to an apartment"
"very thorough attention given to equipment. friendly service"
"Murray went over and above to service the equipment, doing a totally thorough job, and freely gave of his time. I would prefer to get the service scheduling back on trac..."
"Nice person. Listened to our concerns. "
"Service man was excellent"
"Friendly service, efficient, explained any issues"
"Very nice gentleman "
"Very professional and thorough."
"Work was carried out to my satisfaction"