"THEY INSTALLED THE FURNACE, AC AND WATER HEATER IN A TIMELY MANNER, THEY WERE VERY HELPFUL AND PROFESSIONAL"
"Craig, as always, is polite, professional, neat and tidy, respectful, conscientious, and takes the time to explain everything he does. "
"Technician, Corey, was polite, efficient, knowledgeable, thorough. "
"Your tech's were friendly and very respectful. I enjoyed my time spent with them both. They work very well together. Very knowledgeable. "
"the Dude rocks the A/C service"
"Dylan was knowledgeable and informed me about things I didn't know. He showed me what he was doing and explained it clearly."
"While I was pleased with the service provided by the technician, Josh and salesman, Adam, I was informed this heating and cooling repair company would not replace my unit...
"very friendly and very knowledgeable"
"early for appointment, personable,efficient,"
"Very disappointed with the scheduling person I spoke with. The person that I spoke with didn't have the English language skills to understand that an a/c reconnect is not...
"Friendly service and I see the. Same technician each time."
"Larry was very honest about everything, and he was open about the issues involving the A/C unit."
"The pumIp was not working and had water on basement floor,
I do not know if this could have been avoided"
Friendly,timely service combined with excellent technical expertise."
"everything was handled first class"
"Fixed what was needed. Very pleasant experience. Very knowledgeable."
"Corey was polite, efficient and was happy to answer all my questions about the HRV, which provided me with the knowledge I require!"
"Very pleased with the courteous and informative service,one of best service check ups I have had ."
"Josh provided excellent professional advice while mentoring Jesse. He communicated with me each step of the work and provided a written report. Very knowledgeable. "
"Very informative,polite and knowledgeabe"
"Our furnace fan quit right in the middle of the heat wave and our house temperature was 34 degrees. I called Roy Inch and they had a technician call me. I got the phone ...
"Very kind and clean working person. This air conditioner I think is working better now then it did when it was put in new 4 years ago. Also the furnace is running with le...
"Excellent work explained all derails well."
"very friendly, good advice, arrive on time and did service in a timely manner"
"Technician very knowledgeable. Fast service"
"TECH CAME ON TIME AND DID A THOROUGH AIR CONDITIONER CHECK."
"Came on time, knowledgeable, careful with our home, explained what he had done and why."
"prompt well explained service"
"The technician was focused on his work and seemed to care. "
"Brandon was very good at his job and had a great attitude.
He gave me a website to report to but I just did not know how to do it in order to commend his work to you."
"Josh and Jesse did a great job.They both were very polite and answered every question.I was so happy with their work I have already booked next years service and would lo...
"No problems with A/C installation. "
"Jason called before coming this morning to give me approx arrival time, he was on time as scheduled for yearly A/C-Furnace inspection. All inspected well but Jason did re...
"Larry was pleasant, concerned, capable and knowledgeable. The machine is fixed the way it should be."
"He did a good job and was friendly."
"He was here on time. Called before. "
"Technician was helpful explained everything .He even was able to switch
us from using a Reliance water tank to your companies"
"Prompt fast service. Courteous and friendly tech. "
"Very friendly efficient knowledgable "
"I liked he was on time and from what I saw he did a exceelent job."
"on time fast and reliable service from one of ypur great techs"
"Very thorough. Explained the options I had to correct the problem. Made arrangements for me to speak to Audrey."
"Krys was excellent. He was really through and answered all my questions."
"The float was indeed repaired but I felt that I was discouraged from a $100 repair towards a $500 replacement. Clean-up was not complete. I found and replaced one of th...
"Very professional and courteous. It was nice to have the same technician visit my home."
"Friendly, explained well and polite. "
"The furnace/AC check was completed as requested. Filter changed on the humidifier because it was clogged up. Even cleaned the glass on my gas fireplace although that was ...
"Jordan was pleasant quiet and very professional"
"Always great service"
"he was on time, courteous, polite, informative and knowledgeable."
"Like all your staff that comes each spring/fall, Dylan was very professional and pleasant. He explained everything he was doing in a way I understood. I appreciate the pu...
"technician was polite, very thorough and explained the problem clearly. He is a credit to your firm."
"The technician arrived on time, was respectful of our home and explained what he was doing."
"pleased with no time service and service rep who explained what we required."
"- Very polite, professional, and knowledgeable "
"Technicians Milton, Omar, and Pete and sales person John Moes were very polite and professional. They listened to all my concerns regarding the installation in the baseme...
"I have never had a problem your service team. Josh was very efficient and carried out his work while I felt at ease working in the garden. I particularly like your servic...
"The technician was polite, professional, on time, and explained exactly what he would do. The service he performed appears to be functioning."
"Professional, courteous, knowledgable and thorough service."
"why do I pay Roy Inch for an air conditioner service...then 1 week later receive an email from Roy Inch telling me that my unit contains R22 refrigerant which will soon ...
"good service, fast response."
"John was very courteous, polite, respectful. He explained everything in detail and did not pressure me and allowed me time to make my decision."
"The technician was on time and dealt with the fireplace quickly and effectively."
"Very efficient, friendly and on time."
"The men were very good at communicating all they were doing and why. "
"Technician was very polite, thorough, professional, not in a hurry. concerned with cleanliness, etc.
"Technician wa on time, efficient and explained the jobs that he did"
"The service provided has not allowed us to use our Air Conditioner at this time.
Dillon serviced all that could be done in a professional and very satisfactory way.
"Detected leak in evaporation coil and arranged for replacement."
"The tech was polite, efficient and was on time and answered a few questions that I had, in fact he called and was earlier than schedule."
"tech was on time, friendly, and efficient."
"Larry arrived @ the predetermined time and completed the air system check in a very timely manner."
"Jason went out of his way to service our airconditioner..I was away when he arrived and the area was not ready for him and he wouldn,t let my wife clear the area for him"
"On time, quick, polite, and efficient."
"Technician called to announce his arrival time as expected. He was polite and friendly and did a through inspection to furnace and A/C and reported what he found to me wh...
"Dillon did an excellent maintenance check. He was on time. He left everything in good condition."
"Personality and knowledge of serviceman."
"He was very thorough, & did a neat job. Pleasure to work with."
"The service person was polite, prompt, quick and tidy."
"Performance of work was excellent."
"Th agent provided excellent explanation for all that he was doing."
"technician was tidy
found a problem with a/c and arranged for further service soon"
"As a customer of longstanding, we have always been completely satisfied with the qualitiy of professionalism and courtesy of the Roy Inch Staff."
"Technician called before arriving, arrived early, did service quickly and efficiently."
"He was very helpful and done a good job."
"The Technicians are always very courteous and helpful."
"Dan was thorough in his inspection, listened to my comments, corrected the noted deficiencies, and was pleasant and personable."
"Craig gave many helpful tips. He was very thorough, going above and beyond expectations."
"Service call was on a Saturday and the time respond was excellent. The technician was very polite and courteous and expedient in repairing the furnace."
"Rob listened to my concerns with respect to the noise made by the furnace even though - of course - that noise did not present whilst he was here. Then he set to work to ...
"The gentleman was very competent and did a very comprehensive service on my air conditioner. He showed me the before and after picture of his cleaning and was most thoro...
"All my questions were answered & Craig Hern was very knowledgeable & courteous."
"Very efficient and helpful"
"Called before arrival, arrived at promised time, did his work thoroughly and professionally. Was very polite and knowledgeable."
"I had no complaints of any kind."
"Richard did his usual great job ...
explained every everything we needed to know
"The technician, (Keys), was through and informative."
"Everything went perfectly"
"Dylan was friendly, very professional and respectful of our home. When it was time to renew our contract, he explained all the options so that we could make the best deci...
"The tech forgot to reset the thermostat, not a huge issue but it got a little cold before we discovered the problem."
"On schedule...efficient....pleasant to deal with"
"Work was completed quickly and with no problems"
"fast and efficient and knowledgable technician"
"Friendly and efficient "
"The technician was very polite and personable and worked very cleanly. "
"As usual a very thorough and professional service call."
"You robbed me. You charged $158.00 for a thermostat that retails for under $60"
"Larry did a great job and was professional."
"Krys has been coming for the maintenance for the furnance and air conditioner bi yearly and we trust what he tells us. He tells me if things should be done or if I can h...
"On time and polite"
"Technician Krys Kowalski very good at his work & telling me what he was doing.....very helpful."
"The technician was very polite, neat, and answered all my questions.I would have given him a 10 but he did forget to put a panel on the furnace back on, but I was able to...
"on time, phoned ahead, courteous, through, polite"
"Courteous and polite, pleasant.
Very knowledgeable re product he was informing us of.
"The service was excellent but I couldn't give a ten because of a concern that I had over the billing"
"Josh was a very pleasant, efficient, polite young man who did an excellent job for us."
"Service rep was knowledgeable and personable. He arrived within the scheduled time window and completed the service in a reasonable amount of time. What else could I ask ...
"Josh was easy to talk with, he explained everything well
He was very respectful"
"Craig is a very competent technician."
"Top notch technician ...
Credit to your company."
"No problems, quick service and simple."
"Technician was on time, professional and was in and out of my house with little disruption to my life. "
"Roy Inch &. Son has worked out the kinks over the years, so things run very smoothly from the call taker to the technician very seamless. Keep up the Good Work."
"Craig was so professional knowledgeable and went what we think is above and beyond to ensure our services are working properly"
"technician was thorough with his work"
"Kris was very thorough, polite, and explained the work that he had performed pn our HVAC system."
"Jason was courteous & helpful and problem solved."
"Asked a couple of times how long it would take, were told approx 45 minutes. Asked after 45 minutes, told soon. Turned into a 2 hour appt.
"We have been Roy Inch Customers for the past 35 years and have always been appreciative of their service, knowledge and attention to detail. Larry was on time, friendly, ...
"Efficient, pleasant and reliable service"
"Technician was courteous, on time, and went out of his way to explain things"
"Very customer oriented"
"Have used Roy Inch for last fourteen years, so we must be happy with their service."
"I have had Roy Inch for many years and service is alway great and the company is reliable"
"He was very friendly and efficient, answered and explained questions."
"Robert is always very helpful and polite"
"Very professional.does good work."
"The service was efficient and complete."
"Dylan was fine and polite. The pricing plans are a bit heavy. What soured me on the experience was that he needed a plug (which was fine) but he didn't plug it back when ...
"Every year I seem to get double booked appointments. Then the technicion did not arrive during expected time frame. He was late. I had to rush him out of my house. So a t...
"Service was very well performed"
"We really liked craig hern he was amazing friendly and explained every thing to me any more services we want craig only thank you norm barb"
"good technicians who are informative, polite and respectful."
"On time , gave good maintenance tips,answered all our questions"
"Jason was very detailed in his service. He gave me a review of all he had done and how everything looked. He also suggested I get new Lifebreath filters and would get bac...
"Daniel was great - he clearly explained what was wrong with my garburator - and even though it could not be fixed, he explained why."
"Jordan was prompt, on time, finished on time, courteous and very capable"
"On time, very pleasant. Thorough"
"Thorough knowledge and explanation of what he was doing. Answered my questions thoroughly and ineasily understood language. Found a non-related water leak that I was not ...
"Polite , informative"
"The service tech did a great job on all the equipment and was very detailed in doing the service on it even to the point of evicting a clan of spiders that had taken up r...
"We had a bathroom sink replaced. The caulking was done terribly -- a gap was uncaulked, caulk was on the counter and on the side of the sink. It was uneven. We called ...
"we always receive very good service."
"Everything went smoothly and quickly."
"Called before he came, On Time and brought a furnace filter in case required.
"Timely, professional service"
"I provided a rating of 8/10, the service call was good, technician was personable. The only issue I have with the call, the technician broke a vase we had sitting on the ...
"prompt,courteous, kept me informed of what was found, careful about my property"
"Chris was very professional and efficient and took the time to review our system with me"
"Craig was very informative and took the time to make sure I was doing the right thing to ensure proper care of the air conditioner."
"Thorough service, conducted in a friendly and competent manner"
"On time. Identified minor problems and fixe them. "
"First time using Roy Inch for my furnace/AC, and they exceeded my expectations on all levels. From booking the service call they were very accommodating offering evening ...
"Brendan was friendly and efficient. He was serious about the job and I feel he gave us a good maintenance for our air conditioner."
"On scheduled time, and very complete in his work"
"TECHNICIAN WAS VERY INFORMATIVE AS TO QUESTIONS WE ASKED ABOUT THE JOB AND HIS ANSWERS WERE HELPFULL IN UNDERSTANDING HIS WORK."
"arrived on time; did toilet repair very quickly; provided complete information; very friendly"
"On time introduced himself (Dan) checked job, explained what was needed and fixed right away."
" WE are always extremely pleased w1ith the service provided by Craig Hern ! He knows our house and our needs and looks after everything perfectly ."
"Arrived on time, answered our questions, told us of any concerns that may pop up, respected my home"
"A courteous and professional technician."
"Jason was very efficient, courteous and helpful. Jason is welcome to service all our needs."
"on time, dog friendly, thorough service"
"Jason was very knowledgeable and courteous. "
"He fixed my plumbing problem quickly "
"arrived on scheduled time, concern with our property, drop sheet, booties, etc
Very precise on all items, furnace, air, humidifier,HRV, Filter, Mits. fireplace
Did a ...
"they were prompt, polite, worked hard, explained what they were doing and any answered questions"
"very thorough - friendly and loved the care taken to put booties on"
"Technician was polite, knowledgeable and thorough."
"very polite. explained everything that he did. excellent technician notes"
"The service technician was very thorough in explaining the service that was completed and was excellent at answering all my questions. Very professional, excellent servi...
"Josh took his time to discuss and explain any questions or concerns I had. He also provided advice tor improve air flow to the furnace. He was very pleasant and considera...
"Courteous and informative regarding problems with our furnace"
"Josh was friendly, professional, thorough and explained what he did while conducting the annual check up on my central air unit."
"Extremely quick and straightforward service. The technician knew everything he was doing and provided helpful answers and suggestions."
"Brandon B. Explained everything he did on the yearly maintenance of the furnace and a/c. Very thorough."
"Excellent attention to detail by Craig. Best service technician we have ever had."
"My service expert was very courteous, and efficient."
"Techs arrived at 10 as arranged. Proceed to remove furnace. At 12:10 hydro service lost. Removal and installation proceeded in crawl space/basement with no outside light...
"I am very happy with Jason's work and request him back every year I know he does a great job which is very satisfying"
"Dan did not give up trying to snake our laundry room drain. He was very professional and very courteous. Explained everything he was doing."
"From the initial estimate for a new furnace and AC unit through to installation and follow-up, Steve, Jeremy and Colin were professional, knowledgable and personable. Exc...
"The service tech did a great job and respected my home."
"Josh came in to our home respectfully and was asking questions that were on topic from the start. He then asked to see the thermostat and then the furnace and answered a...
"on time, kept me informed what was going on and provided suggestions and options."
"I had 10 separate visits from INCH service reps.They installed a,furnace,air conditioner,hot water heater,water activated sump pump,AMERISPEC survey,and had the fireplace...
"The rep was on time which was very helpful. "
"Serve e was professional from the person who set the appointment, the curtesy call from the technician to give me his ETA, the call itself. Technician was well mannered, ...
"Technician was polite, professional and thorough. Explained clearly the work to be done and explained the work that was done. Work area was left clean."
"The service person was polite, tidy, and informative. "
"I am always satisfied, have never had a problem"
"The men were very professional, and took care while working in my home. They did a great job cleaning up after themselves, did not even realize they had been in the hous...
"Richard has conducted work within my home on a couple of occasions - installed steam humidifier and last evening's large scale repair on the furnace. Richard is knowledge...
"Serviceman prompt and pleasant. Worked quickly and did a good job"
"The problem took 2 days to resolve. Wrong parts were delivered to technicial from Viessman so he had to travel to Waterloo to pick up part, which was a good thing."
"The sales person was very knowledgeable about our requirements, and arranged everything needed for the installation, His followup call was also helpful, because he insure...
"The technician was very thorough and did not do a rush job. We had trouble with our thermostat last summer and he replaced the two AAA batteries which were weak. He knew ...
"The Technician was very conscientious in completing his work properly."
"Friendly serviceman who was fast and efficient."
"He was polite, he explained things and it woked"
"Problem solved in a timely manner - very courteous"
"Based on past service experience, I think younger technicians are more open to doing their work in the customer's presence - and they are happy to explain their work alon...
"Our furnace issue was fully resolved the same day we called which surprised considering a part was required. Also the service technician was very friendly and knowledgea...
"Tech, was on time, fast and efficient repair,, neat with his cleanup,
He had the forethought to bring a few spare parts with him, which proved to be a good idea sine he...
"service tech was prompt, thorough, & discovered the problem(an unusual one) & set to fix it. pleasant & efficient, as well as tidy & explained the entire process"
"They were able to come out earlier than first time window. Technician was fast and friendly."
"Good Service and answered our questions"
"Dave was great"
"arrived in the indicated time frame & did job quickly "
"The technician was pleasant and knew what he was doing. He cleaned up after himself and respected my home. "
"Dillon called in advance of appointment to confirm that he was on his way. Dillon was professional, courteous and conducted a thorough inspection of the furnace "
"Dylan did a great job. He is very personable, friendly and knowledgeable."
"Larry was prompt, cleaned up any messes, and both advised me and delivered to me a new furnace filter."
"Service guy was very good."
"Barry and Kris were very good about answering our questions during installation. "
"Always outstanding service, and knowledgeable. "
"pleasant, fast and factful"
"Service man was competent and polite. Mentioned that paying for a/c check could be paid in advance which I appreciated."
"Technician was amazing and provided many tips such as putting vinegar in the water line to my humidifier that I was not aware I could do!"
"The technician was punctual, professional and knowledgeable about the service provided. He was thorough and got the job done successfully."
"The technician was polite, respectful of my home, and he arrived on time."
"I was very impressed with the quality of the installation of my new furnace humidifier (e.g. rigid plastic pipe for drain, copper pipe for the water line). Robert was ve...
"Our boiler was not working the morning after the visit. It was 12 degrees in our house. "
"Larry was very personable"
"Promt, Clea Excellent Service"
"The technician was polite and unobtrusive, but after he left, I found at least twenty little bits of metal as well as about two handfuls of gravel in our basement. We hav...
"Fast and easy and courteous."
"Fast, efficient, friendly, knowledgeable, attentive."
"The technical was very good but was unable correct the issue do to misplacement of the unit . Unable to service."
"pleasant, courteous, knowledgeable, technician that completed the work in a pragmatic reasonably priced fashion"
"dylan was most helpful"
"Mike, the associate,was on time, courteous,efficient and knowledgeable. "
"Justin was on time, courteous and worked efficient."
"he was very good"
"Brandon was very thorough and solved problems that previous technicians were unable to solve"
"Very professional, polite. |Answered any questions I had. Very informative about future services that will be needed."
"The technician was very courteous and helpful. I would certainly recommend him and he is a first rate representative for your company but he did not solve the problem as ...
"Tech was on time and polite. Answered all of my questions. When I told the tech that I did not receive a filter from the last visit, he corrected the omission immediately...
"Our disappointment was exclusively with the dispatch services. I clearly articulated that it was an issue with our boiler, but they sent us a plumber. Daniel, the plumber...
"Polite, efficient, informative technician. Quick response to service request."
"good tech. guy
"Very professional and highly detailed in the work carried out. One of the best experiences yet."
"prompt, professional, pleasant"
"Service technician was great and helpful. Didn't do service unless it was necessary"
"Our boiler furnace has never run so quiet as after having Larry Curts service it and repair a bleeder valve"
"Josh was very friendly. He clearly explained the issues with the furnace and outlined my options. "
"We did have to wait a long time for someone to come but we were new clients so were thankful they came the same day and on a Sunday."
"Explained what he was doing to us and told us what needed to be done."
"Service was fast, efficient, and courteous. Technician was knowledgeable and helpful."
"The technician seemed to spend a lot of time in his truck. He called to say he was coming so I waited on the main floor to let him in. He arrived within minutes of callin...
"Very courteous and knowledgeable. On time and very efficient "
"The technician was very helpful and provided clear explanations and advice."
"Two parts needed to be replaced. Expansion tank and pressure release valve on hot water heater. The parts were replaced one by one. Making the repair a few weeks long."
"The technician was polite, respectful and fast. Very satisfied with him.
* The phone message, left earlier was TOO FAST..couldn't understand what was said as to the "na...
"Obviously knew what he was doing as he had a diagnosis so quickly He repaired it quickly He was pleasant and friendly but professional
Very nice young man very respectf...
"Craig was awesome and did a great job. He explained his results & recommendations to me"
"Very friendly and knowledgeable."
"Service has always been great."
"I was extremely pleased with the service that Daniel provided. He came on time, made the changes to the faucets quick and efficiently and gave me great advice on how to ...
"Professional, thorough, polite, helpful."
"Arrived on time, explained what he had done inquired if we had any questions, very pleasant"
"Very efficient, and friendly"
"Pleasant service individual. Polite, courteous and efficient."
"professional, informative, easy to talk to"
"I noticed that the caulking around some of the hoses are cracked and split and not providing a good seal, is this not something that is part of the maintenance of the fur...
"the same part I replaced 18months ago for a cost of $855. broke down again. I was told the tech would arrive between noon and 2pm... he arrived at 4:25pm... there was no ...
"Technician prompt and very pleasant"
"I was dissatisfied because the technician came in and didn't fix the problem nor did he troubleshoot properly"
"answered all my questions.
"DEXTER!! Knowledgeable, helpful, proactive - this is why we request - insist on him - every time!!"
"Technician was prompt (i.e. he arrived early in the assigned service appointment window) and efficient."
"Kyle informed us with cost saving tips."
"Our technician was very professional, personable and resolved our issue very quickly"
"Service proved accurate and efficient This follows several years of great service. "
"Technicians were on time an completed the project in a timely matter. They answered all of my questions and took care to ensure that no mess was made."
"Efficient and thorough and quite willing to explain what he is doing"
"He called to say he was finished his previous appt. and when he would be at my house. Prompt and efficient service and pleasant to deal with."
"Very experienced tech"
"Dexter has been here before. He is always so very helpful and friendly. His kindness is very much appreciated."
"The technician, as usual with Francis is polite and efficient - no concerns there. The scheduling system again is NOT satisfactory. I had prebooked my AC maintenance 6 ...
"Very knowledgeable, courteous and respectful. Knew exactly what he was doing and was very proficient."
"Paul , my assigned technician , did a very thorough job ensuring my air conditioner was ready for the season . Moreover, I asked him to program my thermostat and he notic...
"Very thorough job done on all units serviced."
"Professional & reliable after sale services were excellent.
Service technicians were friendly & fixed all problems in one time
We are very happy in doing business with ...
"Chris was very friendly and took care of the installation letting me know every step of the way."
"Mike Takla always does a fantastic job! made all the adjustments to the furnace so that the ac runs at optimum.. had all the answers to my questions and left the site cle...
"Very professional and friendly"
"Because Karl did many other tasks for my AC that other technician from previous years did not do. I feel that my AC has been well taken care of and runs much better."
"Technician was very friendly and efficient."
"Your tech is thorough and very respectful"
"friendly and informative"
"We found the technician courteous and efficient. He completed the work in good time was was careful too explain what he did and the condition of the air conditioning unit...
"The service man did not check the fan in the furnace, just simply said we need a new furnace and a/c because it is icing up."
"efficient and quick"
"Very professional and knowledgeable person"
"Evening operators would not book a service call for my unit, and when I called back the next day could not get an appointment for a week. Luckily, ther were a few cool d...
"On time, neat, clean and courteous "
"Timely and polite"
"We were experiencing some problems with our air conditioning during very warm weather and during a time when the call center was overwhelmed with callers. The service ap...
"On time, efficient, professional and friendly"
"Good service, on time."
"Everyone I was in contact with was very friendly and helpful. Also, they kept in touch when serviceperson would arrive"
"quick turnaround time"
"Technician arrived on time for service appointment."
"He explained what work he had done."
"Technician did a very thorough job and explained the relevance of evrything"
"I have been a Limcan customer since 1992 and have been satisfied with your work since. Mike is great. I know I can trust him to maintain my furnace or AC. Good rapport. "
"Knew what he was doing cordual"
"1. I never award an absolute 10 on principal.
2. Murray did a good job."
"Keith was courteous and knowledgeable and efficient. He took the time to explain what he did and provided options for future maintenance/replacement of equipment without ...
"The technician is prepared to answer most of my questions and is quite knowledgeable."
"Mike is very knowledgeable and extremely helpful"
"The technician was EXCELLENT. He was here for quite awhile to ensure the AC was fixed perfectly. He was very courteous "
"Issue was identified and fixed same day"
"Prompt, punctual, pleasant service"
"Service was fine, but technician arrived 1 1/2 hours later than expected. I had to phone twice."
"The technician is very professional, on time and goes the extra mile while doing the tune-up."
"He showed up in the scheduled time and was very personable and knowledgeable. He took care of the problem right away"
"Service technician was personable and efficient "
"technician came on time; was friendly; cleaned up everything; and he was helpful."
"He was very professional and knowledgeable"
"Question 7 - I presume it was quality work.
Question 10 - I don't know other pricing."
"Great technician. Deducted 1 point because the office called trying to reschedule an appointment booked a month before. Claimed they were busy with emergencies. Too bad,...
"the lady who answered our call knew it was a busy schedule, but she made sure to put us on the "get out to help these people if at all possible list". the repair man was ...
"George called 15 minutes before arrival. A pleasant fellow,set quickly to work, diagnosed AC problem, corrected it, then the heating system. did the service, paperwork ar...
"Technician very knowledgable and efficient"
"Ryan is THE BEST but the dispatcher has screwed things up annually. Long story but Ryan always comes through. He was not resonsible for arriving late and having a hassle ...
"The technician arrived on time and was extremely pleasant"
"Mike was friendly, professional and able to answer our questions."
"1) Told the tech that the system made gurling noises but he did not check it out
2) Didn't check the furnace, said the attic was too warm to work in
3) Said unit was no...
"Our technician was thorough, professional and friendly. "
"As a regular customer I should not of had to pay for a service call"
"Peter was on time and very efficient."
"Terry is efficient honest and thorough "
"Serviceman...Efficient, communicated any potential issues"
"David arrived on time, was very cordial and performed the work efficiently."
"The technician did a through inspection and cleaned the unit and took the time to explain the operation"
"Tech did a good job"
"The technician was knowlegable, respectful of our home and time conscious "
"Technicians were on time, very professional and respected our home."
"Arrival on time. Courteous. Answered any questions knowledgeably. Worked together in terms of requiring a hose to clean out the A/C unit - also adjusting thermostat ...
"Very friendly and helpful, answered all questions and performed work promptly and on time."
"Service was thorough and a part is needed for the furnace. Disappointed that I am no longer eligible for platinum service"
"He was polite, helpful, and did an excellent job.
He rectified the poor job done by previous Mersey service person"
"did a thorough job and kept me informed as he proceeded with the testing and repairs."
"this is brandnew equipment as of July 2016 and needed very little to be done "
"Tech did his job measured against the tasks he was expected to do according to the PEEL WEBSITE. HE ALSO FIXED SOME AIR LEAKS IN THE PLENUM CHAMBER SHEET METAL JOINTS, U...
"Fast and prompt response to my water heater problem. Very friendly, helpful and professional staff ( receptionist, scheduler and technicians)."
"Your service technician Daniel gave me some helpful tips."
"Polite, appeared to know what he was doing"
"Friendly and informative"
"Technician was professional, knowledgeable, personable"
"Was here on time and got the job done quick."
"The service man was polite and helpful and tidy in his work."
"Joe was efficient and thorough, as usual."
"In my previous survey, I indicated that I was dissatisfied. Since then, Andrew has informed me that a new filter is being provided for my air conditioner (at your cost) ...
"The technician was friendly, thorough, and knowledgeable"
"Helge one of the best"
"I just had a split unit put in my house and had issues right off the bat. I had the first tec in to fix, he did not, I called again this Tec could not fix as well then t...
"Murray was very professional, he worked quickly and quietly and told us the results at the end of his visit."
"Kyle our technician was amazing! Friendly, nice, professional and had our unit running in no time. "
"Technician was very knowledgeable as well as personable. Appreciated his suggestions."
"Excellent professional service"
"Technician was on time (even a bit early). Was very neat and finished in great time."
"They were quick to come. But had a minor problem but did come back to fix. Mix up of giving the check to."
"Dan, was very professional and polite. He explained in detail what the issue was so that I understood. Fixed the issue in a timely manner. I felt confident that the prob...
"Very cautious neat and polite"
"Mike did a thorough inspection. He explained to me why and what he was testing and the the results he should get to ensure my system was operating effectively. I was 100...
"Ever since my A/C was serviced it runs non-stop. The technician said I needed a 2nd opinion as the unit was not running ras it should and that someone would call me. That...
"We are still waiting for a diagnosis on what's wrong but the technician did all he could at the time."
"Excellent service. Friendly technician and more important, same technician as last time."
"Good knowledge and thorough!"
"Technician arriveded on time, provided several tips on running the system."
"The service was very smooth in all aspects."
"Phoned towards end May and initially wanted me accept a mid July appointment Not acceptable to me After negotiations with rep the appointment was on June 8
"We have been customers for many years and always receive excellent service from friendly , knowledgeable technicians."
"Ryan was very professional, thorough and even peeked inside our air ducts at my request to see if they might need cleaning. "
"Showed up in the proper time frame. Gave me some knowledgable information about your services and products.Also gave me information about your plans."
"He explained what he was doing and gave us helpful hints."
"TOM provideD information on every detail of his work. Answered questions honestly. He spoke highly of MERSEY and yet does not push to sell service. Confident and competen...
"He was helpful, very competent and prompt"
"prompt and clean work"
"Pete was very knowledgeable and answered all my questions and he was very respectful of our home."
"The technician was friendly, thorough and informative."
"We have always requested Murray for service required as we know we can trust his expertise and professionalism."
"The serviceman was very considerate of my carpets and put on little booties to come into my home."
"He knows his stuff, very helpful."
"I thought the service man had a good knowledge of what he was to do"
"Mike is always on time or early and does what needs to be done efficiently and quickly."
"Service provided efficiently, knowledgeably and with courtesy."
"Advance call; good suggestions from friendly technician"
"They know what they are doing "
"Prompt. Polite. Professional."
"The service representative arrived On time and the dispatcher called me when the driver was leaving his last location "
"Prompt, courteous, professional, with explanations of what was done, and what might be expected in the future."
"The technician was there for 10 minutes and told me something I already knew that my thermostat was broken. He didn't have a replacement unit and were still waiting to ha...
"Alton was very personable, informative, efficient and cute."
"Technician was on time, completed things quickly, thoroughly and efficiently, and was very pleasant and easy to deal with. First-rate job One thought... I discovered that...
"Was not happy air conditioner was examined. We booked this appt more than 4 weeks ago. Yes, it was raining. But it tends to do that at times. It ****s to get wet but that...
"Very thorough and. Answered all queries "
"The technician arrived within the given timeframe. He was courteous and thorough. "
"Peter has been coming here for many years and he is always very polite, thorough and honest."
"Fixed mouse caused problem with A/C
"very pleasant rep."
"Murray our technician is very knowledgeable, helpful and goes the extra mile."
"Your technician is thorough, knowledgeable, courteous, and helpful. "
"Scott is amazing, clean, polite, knowledgeable"
"I e planned the problem to Josh and he asked a few questions, and then went to work doing his
Job. When he finished he explained everything to me. I asked questions th...
"Timely. Thorough. Very nice and affable.
Company stays on top of maintenance which is a comfort.
"Professional service and seemed thorough"
"Technician was very accommodating, professional and thoroughal"
"After the initial mix-up with appointment as it was scheduled the day after I requested it and I ended up waiting all day taking time off work, George the technician was ...
"The technician arrived promptly, was courteous and polite, and was very helpful in answering any questions I had. "
"Great customer service, personality, and experience "
"Very nice, tidy, polite, respectful to our property. Due to construction next door he was able to rearrange a/c maintenance until the dirt stops flying at my request. I r...
"tech was on time and knowledgeable and helpful"
"He did a good job"
"appointment booked as heating service call so the furnace was checked but not the air conditioning. unit"
"First let me start with the excellent office staff who listened to my problem and my request for an experienced technician. The staff listened, asked questions, assigned...
"Service is always good. Same person has been coming for several years."
"Helge always exceeds our service and communications expectations."
"Mike did a great job quickly finding the issue and explaining it. He went above and beyond to make some adjustments to our A/C to address ongoing concern with humidity. ...
"Your technician was friendly and efficient"
"I didn't really see what he did as I was busy doing something else, but he told me he checked the furnace blower, and suggested a new filter - which I agreed with - and t...
"I don't believe the service this time around was great. Your Tech after running a few tests said that there is a problem with the cooling coil. A leak somewhere. Time to ...
"gives me assurance that my appliances are looked after well"
"The technician was very polite and helpful. He did a great job - as usual."
"Karl was very professional, friendly, and clearly had my best interests in mind."
"Service rep. was very courteous and polite. He arrived in a timely manner and explained the results to me."
"both service men were pleasant and did a good job"
"The actual service was very good, the booking appointment part was not."
"it is good"
"Hans is excellent. Very professional, does his work very well, is courteous, polite and respectful of our home."
"Alex was professional, knowledgeable and friendly. Wonderful customer service and fixed the issues with AC quickly."
"Had concerns with air conditioner and the technician was very helpful with checking everything out and explaining what he was doing. "
"They were extremely professional and knowlegeable about the equipment and its installation.
"E.George arrived within the time frame window, diagnosed the problem with my malfunctioning A/C unit and was quick and thorough in fixing the problem.
He took the time ...
"You always provide great service and this time it was no different. You provided a great price and managed to fit me in to your busy schedules. Kyle was prompt and the jo...
"Helga is a very thorough technician and does not cut corners. He checks everything to ensure that our air conditioner is operating efficiently. "
"Murray was great for the 20 mins he was here"
"very polite and unobtrusive"
"Courteous, on time. Helpful with answers. Respectful of our home.
We particularly like being able to book ahead with a particular technician - by name."
"On one of the hottest days of the year - John was able to come over very quickly...!"
"Helpful courteous "
"I am out of town. My neighbour looked after this. He was impressed. I appreciated the help of Service Experts in arranging this visit in my absence."
"Knowledgeable and friendly technician "
"The Technician was very pleasant and appeared to do his job efficiently even though the weather was not co-operating - "
"Excellent Customer Service
Explained everything in detail "
"He not only did the tune up, he also explained what he did.
He also provided information on ATCO air purifier."
"Every experience I've had from whomever answers the phones to the various technicians that have serviced my home...everyone is professional, polite and knowledgable."
"technician was friendly, competent and respectful of home and property"
"Very pleasant well-spoken person (Cory Latino).
Just a very positive experience."
"Technician arrived on time and completed service in a timely and professional manner."
"My technician was friendly and did a great job. Unfortunately, on the phone I'd been told that part of the service involved replacing the filter at no cost to myself. L...
"Very efficient technician"
"This guy was excellent and very helpful "
"Mike explains what he has done and if there are any concerns. As well he is very friendly and polite. I trust his knowledge
"No technician came for the original booked appointment. I called the customer service line multiple times and was told I was still booked for an appointment, but no one ...
"The technician, Mike Rihana, took time to explain things to me. But, better still, Mike offered many helpful hints regarding my air conditioner and furnace. I want to ask...