"Very customer oriented"
"Have used Roy Inch for last fourteen years, so we must be happy with their service."
"I have had Roy Inch for many years and service is alway great and the company is reliable"
"He was very friendly and efficient, answered and explained questions."
"Robert is always very helpful and polite"
"Very professional.does good work."
"The service was efficient and complete."
"Dylan was fine and polite. The pricing plans are a bit heavy. What soured me on the experience was that he needed a plug (which was fine) but he didn't plug it back when ...
"Every year I seem to get double booked appointments. Then the technicion did not arrive during expected time frame. He was late. I had to rush him out of my house. So a t...
"Service was very well performed"
"We really liked craig hern he was amazing friendly and explained every thing to me any more services we want craig only thank you norm barb"
"good technicians who are informative, polite and respectful."
"On time , gave good maintenance tips,answered all our questions"
"Jason was very detailed in his service. He gave me a review of all he had done and how everything looked. He also suggested I get new Lifebreath filters and would get bac...
"Daniel was great - he clearly explained what was wrong with my garburator - and even though it could not be fixed, he explained why."
"Jordan was prompt, on time, finished on time, courteous and very capable"
"On time, very pleasant. Thorough"
"Thorough knowledge and explanation of what he was doing. Answered my questions thoroughly and ineasily understood language. Found a non-related water leak that I was not ...
"Polite , informative"
"The service tech did a great job on all the equipment and was very detailed in doing the service on it even to the point of evicting a clan of spiders that had taken up r...
"We had a bathroom sink replaced. The caulking was done terribly -- a gap was uncaulked, caulk was on the counter and on the side of the sink. It was uneven. We called ...
"we always receive very good service."
"Everything went smoothly and quickly."
"Called before he came, On Time and brought a furnace filter in case required.
"Timely, professional service"
"I provided a rating of 8/10, the service call was good, technician was personable. The only issue I have with the call, the technician broke a vase we had sitting on the ...
"prompt,courteous, kept me informed of what was found, careful about my property"
"Chris was very professional and efficient and took the time to review our system with me"
"Craig was very informative and took the time to make sure I was doing the right thing to ensure proper care of the air conditioner."
"Thorough service, conducted in a friendly and competent manner"
"On time. Identified minor problems and fixe them. "
"First time using Roy Inch for my furnace/AC, and they exceeded my expectations on all levels. From booking the service call they were very accommodating offering evening ...
"Brendan was friendly and efficient. He was serious about the job and I feel he gave us a good maintenance for our air conditioner."
"On scheduled time, and very complete in his work"
"TECHNICIAN WAS VERY INFORMATIVE AS TO QUESTIONS WE ASKED ABOUT THE JOB AND HIS ANSWERS WERE HELPFULL IN UNDERSTANDING HIS WORK."
"arrived on time; did toilet repair very quickly; provided complete information; very friendly"
"On time introduced himself (Dan) checked job, explained what was needed and fixed right away."
" WE are always extremely pleased w1ith the service provided by Craig Hern ! He knows our house and our needs and looks after everything perfectly ."
"Arrived on time, answered our questions, told us of any concerns that may pop up, respected my home"
"A courteous and professional technician."
"Jason was very efficient, courteous and helpful. Jason is welcome to service all our needs."
"on time, dog friendly, thorough service"
"Jason was very knowledgeable and courteous. "
"He fixed my plumbing problem quickly "
"arrived on scheduled time, concern with our property, drop sheet, booties, etc
Very precise on all items, furnace, air, humidifier,HRV, Filter, Mits. fireplace
Did a ...
"they were prompt, polite, worked hard, explained what they were doing and any answered questions"
"very thorough - friendly and loved the care taken to put booties on"
"Technician was polite, knowledgeable and thorough."
"very polite. explained everything that he did. excellent technician notes"
"The service technician was very thorough in explaining the service that was completed and was excellent at answering all my questions. Very professional, excellent servi...
"Josh took his time to discuss and explain any questions or concerns I had. He also provided advice tor improve air flow to the furnace. He was very pleasant and considera...
"Courteous and informative regarding problems with our furnace"
"Josh was friendly, professional, thorough and explained what he did while conducting the annual check up on my central air unit."
"Extremely quick and straightforward service. The technician knew everything he was doing and provided helpful answers and suggestions."
"Brandon B. Explained everything he did on the yearly maintenance of the furnace and a/c. Very thorough."
"Excellent attention to detail by Craig. Best service technician we have ever had."
"My service expert was very courteous, and efficient."
"Techs arrived at 10 as arranged. Proceed to remove furnace. At 12:10 hydro service lost. Removal and installation proceeded in crawl space/basement with no outside light...
"I am very happy with Jason's work and request him back every year I know he does a great job which is very satisfying"
"Dan did not give up trying to snake our laundry room drain. He was very professional and very courteous. Explained everything he was doing."
"From the initial estimate for a new furnace and AC unit through to installation and follow-up, Steve, Jeremy and Colin were professional, knowledgable and personable. Exc...
"The service tech did a great job and respected my home."
"Josh came in to our home respectfully and was asking questions that were on topic from the start. He then asked to see the thermostat and then the furnace and answered a...
"on time, kept me informed what was going on and provided suggestions and options."
"I had 10 separate visits from INCH service reps.They installed a,furnace,air conditioner,hot water heater,water activated sump pump,AMERISPEC survey,and had the fireplace...
"The rep was on time which was very helpful. "
"Serve e was professional from the person who set the appointment, the curtesy call from the technician to give me his ETA, the call itself. Technician was well mannered, ...
"Technician was polite, professional and thorough. Explained clearly the work to be done and explained the work that was done. Work area was left clean."
"The service person was polite, tidy, and informative. "
"I am always satisfied, have never had a problem"
"The men were very professional, and took care while working in my home. They did a great job cleaning up after themselves, did not even realize they had been in the hous...
"Richard has conducted work within my home on a couple of occasions - installed steam humidifier and last evening's large scale repair on the furnace. Richard is knowledge...
"Serviceman prompt and pleasant. Worked quickly and did a good job"
"The problem took 2 days to resolve. Wrong parts were delivered to technicial from Viessman so he had to travel to Waterloo to pick up part, which was a good thing."
"The sales person was very knowledgeable about our requirements, and arranged everything needed for the installation, His followup call was also helpful, because he insure...
"The technician was very thorough and did not do a rush job. We had trouble with our thermostat last summer and he replaced the two AAA batteries which were weak. He knew ...
"The Technician was very conscientious in completing his work properly."
"Friendly serviceman who was fast and efficient."
"He was polite, he explained things and it woked"
"Problem solved in a timely manner - very courteous"
"Based on past service experience, I think younger technicians are more open to doing their work in the customer's presence - and they are happy to explain their work alon...
"Our furnace issue was fully resolved the same day we called which surprised considering a part was required. Also the service technician was very friendly and knowledgea...
"Tech, was on time, fast and efficient repair,, neat with his cleanup,
He had the forethought to bring a few spare parts with him, which proved to be a good idea sine he...
"service tech was prompt, thorough, & discovered the problem(an unusual one) & set to fix it. pleasant & efficient, as well as tidy & explained the entire process"
"They were able to come out earlier than first time window. Technician was fast and friendly."
"Good Service and answered our questions"
"Dave was great"
"arrived in the indicated time frame & did job quickly "
"The technician was pleasant and knew what he was doing. He cleaned up after himself and respected my home. "
"Dillon called in advance of appointment to confirm that he was on his way. Dillon was professional, courteous and conducted a thorough inspection of the furnace "
"Dylan did a great job. He is very personable, friendly and knowledgeable."
"Larry was prompt, cleaned up any messes, and both advised me and delivered to me a new furnace filter."
"Service guy was very good."
"Barry and Kris were very good about answering our questions during installation. "
"Always outstanding service, and knowledgeable. "
"pleasant, fast and factful"
"Service man was competent and polite. Mentioned that paying for a/c check could be paid in advance which I appreciated."
"Technician was amazing and provided many tips such as putting vinegar in the water line to my humidifier that I was not aware I could do!"
"The technician was punctual, professional and knowledgeable about the service provided. He was thorough and got the job done successfully."
"The technician was polite, respectful of my home, and he arrived on time."
"I was very impressed with the quality of the installation of my new furnace humidifier (e.g. rigid plastic pipe for drain, copper pipe for the water line). Robert was ve...
"Our boiler was not working the morning after the visit. It was 12 degrees in our house. "
"Larry was very personable"
"Promt, Clea Excellent Service"
"The technician was polite and unobtrusive, but after he left, I found at least twenty little bits of metal as well as about two handfuls of gravel in our basement. We hav...
"Fast and easy and courteous."
"Fast, efficient, friendly, knowledgeable, attentive."
"The technical was very good but was unable correct the issue do to misplacement of the unit . Unable to service."
"pleasant, courteous, knowledgeable, technician that completed the work in a pragmatic reasonably priced fashion"
"Very professional, polite. |Answered any questions I had. Very informative about future services that will be needed."
"Service punctual, thorough,and professional"
"The technician was very courteous and helpful. I would certainly recommend him and he is a first rate representative for your company but he did not solve the problem as ...
"Tech was on time and polite. Answered all of my questions. When I told the tech that I did not receive a filter from the last visit, he corrected the omission immediately...
"Excellent service from Richard as always
"The technician arrived on time, was very courteous, and provided a detailed explanation of the service performed. "
"Our disappointment was exclusively with the dispatch services. I clearly articulated that it was an issue with our boiler, but they sent us a plumber. Daniel, the plumber...
"Outstanding customer service. Friendly, professional, courteous, and informative. Answered all of our questions, and concerns."
"Polite, efficient, informative technician. Quick response to service request."
"good tech. guy
"Very professional and highly detailed in the work carried out. One of the best experiences yet."
"prompt, professional, pleasant"
"Service technician was great and helpful. Didn't do service unless it was necessary"
"Our boiler furnace has never run so quiet as after having Larry Curts service it and repair a bleeder valve"
"Josh was very friendly. He clearly explained the issues with the furnace and outlined my options. "
"We did have to wait a long time for someone to come but we were new clients so were thankful they came the same day and on a Sunday."
"Explained what he was doing to us and told us what needed to be done."
"Service was fast, efficient, and courteous. Technician was knowledgeable and helpful."
"The technician seemed to spend a lot of time in his truck. He called to say he was coming so I waited on the main floor to let him in. He arrived within minutes of callin...
"Tech called ahead and was on time. He left no mess and was very courteous."
"Very courteous and knowledgeable. On time and very efficient "
"Relatively timely; called in advance; tech was thorough and explained everything"
"The technician was very helpful and provided clear explanations and advice."
"Two parts needed to be replaced. Expansion tank and pressure release valve on hot water heater. The parts were replaced one by one. Making the repair a few weeks long."
"The technician was polite, respectful and fast. Very satisfied with him.
* The phone message, left earlier was TOO FAST..couldn't understand what was said as to the "na...
"Obviously knew what he was doing as he had a diagnosis so quickly He repaired it quickly He was pleasant and friendly but professional
Very nice young man very respectf...
"dan was very helpful. He took pics of the pump to exam for what parts are needed.
He has promised a messGe back for costs on the repair."
"Craig was awesome and did a great job. He explained his results & recommendations to me"
"Very friendly and knowledgeable."
"Service has always been great."
"I was extremely pleased with the service that Daniel provided. He came on time, made the changes to the faucets quick and efficiently and gave me great advice on how to ...
"Prompt service; polite. thorough and knowledgeable technician."
"Very customer service oriented. Extremely helpful with advice"
"Professional, thorough, polite, helpful."
"Arrived on time, explained what he had done inquired if we had any questions, very pleasant"
"Very efficient, and friendly"
"Pleasant service individual. Polite, courteous and efficient."
"professional, informative, easy to talk to"
"I noticed that the caulking around some of the hoses are cracked and split and not providing a good seal, is this not something that is part of the maintenance of the fur...
"Good job "
"Friendly, courteous and left the area of work very clean."
"Technician was very professional and knowledgeable and explained thongs in user friendly terms.
"Technician provided excellent service and advice."
"Dan was great at taking off boots before entering home and was great at answering all the questions that I always have to ask.Knowledgeable and Client friendly which I li...
"Very helpful and did not hesitate to teach me about my furnace and how it works. He even fixed a piece on the fireplace that has been bothering my wife and I for a while....
"our service man was perfet"
"Brandon performed the service professionally, competently. He was very polite and took the time to answer any questions we had."
"keep us informed what he was doing and was very friendly"
"The technician was courteous and efficient"
"Technician took his time to explain everything and answered our questions
"Service was very thorough. He explained the work done along the way. He provided tips on the operation of the furnace."
"The technician was very helpful and provided tips to avoid the problem we were having."
"Technician was prompt, respectful an efficient."
"Larry does our yearly fireplace maintenance and he is very professional and can answer all of our questions. Looking forward to seeing him next year. "
"Kept me informed from the time of booking the appointment to the end of the repair."
"Dylan is the man! Courteous and congenial, he answered all of my questions in a quiet yet technical manner, convincing me of the benefits of being on your service plans w...
"Everything was professional and timely"
"He did what he should do exactly."
"Only found a number for the service check and not the sales call. I will respond for both on average."
"Usual great service expected from Roy Inch"
"impressed with attitude and respect of Josh. He willingly answered all questions
he was very thorough and I felt he did a good job.."
"Arrived exactly at time he called ahead with. Was very friendly, fast, efficient, and completely solved our issue."
"Service technician Jason did a excellent job in every respect in servicing our furnace. I found him to be very knowledgeable and explained in detail everything he was doi...
"Service technicians were very thorough."
"Your service person was polite and clean and did his job with ease and in a timely fashion and explained anything that needed explaining. Also, you rescheduled the appoin...
"Excellent service by knowlegable technician. "
"Jason is very knowledgeable, thorough and efficient - very impressed."
"timely, polite, thorough"
"Great attitude. Detail oriented. Respectful of property."
"Technician came on time and, knows what he is doing "
"the technician arrived on time, did his job efficiently, made a followup appointment."
"The technician was very thorough and he explained everything clearly and told me what the next steps were. He was very polite."
"Exelent technician, polite,onest, frendley,.the best i have had so far. Give him a big raise."
"The service was great as per usual. The only that was not great was that the appointment needed to be rebooked twice because the correct machinery needed was not availab...
"Jason Kobal is a very professional service man. He answered all of my questions in a courteous and informative manner. His work this year and last year was excellent. I w...
"very efficient and courteous"
"Josh fixed our furnace humidifier which had not worked for several years, job well done. Josh is a pleasant person."
"Polite, honest and informative technician"
"He was very nice and answered all my question as well as provide additional information about Roy Inch products"
"Technician was on time and knowledgeable."
"The initial tech did not write down the size of the connector for the expansion tank. This resulted in the wrong part being ordered. "
"Dylan was very helpful"
"Knew what he was there to do and got on with it"
"Technician was here for a while & thoroughly inspected all of our equipment to ensure it is in good, working order."
"Courteous & efficient service provided in booking appointment & technician visit. Text message confirmation & phone call just prior to service appointment are helpful."
"Friendly. Knowledgable called to let me know what time he would be here"
"He arrived on time, was very helpful and pleasant to deal with."
"the technician was Robert Duffy, who has been here before, the last time before this one, in December 2015, replacing a water pump in the same system. He is knowledgeable...
"Jason was thoughtful answered my questions and so neat never knew he was here"
"I think he probably did a good job but i have no idea. I think it would be helpful to the home owner if the swevice person reviewed visually what had been done. Other yea...
"Service tech was very professional and very thorough."
"good service--promt and efficient"
"tech always on time, neat in aperance very professonal"
"The young man was polite, thorough,quick and seemed to know what he was doing."
"Roberto took the necessary amount of time to do a full & proper inspection of our furnace, A/C unit & tankless water tank. He also recommended when we get our basement re...
"Dylan was very thorough in his servicing our furnace needs."
"Josh came out to restart our fireplace and discovered it needed a good cleaning as well. Instead of having me make another appointment he was able to change his schedule...
"He was very thorough and left everything tidy and clean."
"Excellent customer service. Well-explained in a courteous manner."
"Showed up on time. Did great job."
"everyone was very helpful"
"Technician arrived on time and did the job efficiently and answered our questions."
"The technician was very professional, knowledgeable and friendly."
"Excellent attention to detail. Heat goes to all areas of house as he 'bled' the pipes which had not been done for several years. Very, very pleased with his efforts and...
" Craig Hern lets us know what he is doing and anything we should be doing "
"It was a pleasure to deal with a well run, efficient, and a friendly company like Roy Inch & Sons. Everyone one was courteous and on time and they took the time to explai...
"Craig is always so polite, helpful and truly kind. He always does such a fantastic job and I so appreciate the work he does to keep the furnace and air conditioner runnin...
"No issues, worked quickly and got it tuned up!"
"Your technician was very thorough. He explained everything clearly. He found some problems with my tankless water heater and called for more experienced advise. He was ve...
"Service person was prompt polite and helpful"
"Technician called ahead of time,came on time, wore "bootees" over his work boots and competed the furnace servicing on a timely manner. "
"Got right to work and pleasant "
"Technician was courteous, thorough, professional and excellent communicator."
"Very pleasant, seemed proficient"
"Technician called ahead. Was very professional and informative. "
"Never give a 10 just like school .Teachers never give 100"
"Professional and courteous service."
"I found the technician/plumber to be very good at his job.polite and courteous.But give me a break $1900.00 1 man for 6 hrs. of work.I find the flat rate book prices to ...
"On time, phoned ahead of arrival, very efficient manner, very polite, explained what he did, booked next appointments"
"Brandon was very thorough, prompt, courteous, neat & tidy, and efficient.
He explained what he had done, outlined other Inch services that might interest us, and when we...
"Richard was, as always, excellent in providing the furnace maintenance and filter change. He is very knowledgeable and courteous."
"great service, on time
"Went about his job with efficiency. He explained every step."
"The thoroughness of the maintenance and the helpful advice re water heater replacement was very appreciative."
"very efficient and knowledgable "
"always polite, courtesy and thorough, never leaving a trace behind of being there"
"Fast efficient service - friendly and professional staff."
"Decent technician, friendly, considerate and clean"
"Technician seemed to do a professional service. Took the time to answer all
My questions. Very pleasant. "
"No transparency on amount billed"
"Mike, the associate,was on time, courteous,efficient and knowledgeable. "
"Justin was on time, courteous and worked efficient."
"he was very good"
"Brandon was very thorough and solved problems that previous technicians were unable to solve"
"Ali was extremely professional, as well as personable. "
"Professional, explained everything and was very considerate and keeping area/house clean"
"The technician was effecient, polite and thorough."
"On time, professional and personable."
"Reliable & very professional service"
"We purchased Unit 11-40 Quinella Drive London November 2015. It is 26 years old.
Looked at furnace and noticed both Salmon and Inch had serviced in past. More Inch stick...
"Friendly, did the job, answered our question "
"Always the same service
Timely , clean, neat and friendly , and willing to detail what is to be done , and done"
"Worker informative "
"Technician was very polite and courteous."
"Friendly, polite and does a great job cleaning everything with care."
"Good communication with technician. We like the phone call when tech is on his way to our home. "
"Service was conducted with minimal disruption to ourselves ie.efficiently, quickly and quietly."
"on time, efficient, very competent and personable"
"Technician is a credit to your company "
"I had to change my original date of service and they rescheduled it without any problem. Rob Coto is an excellent technician - friendly, knowledgeable, and hard working."
"Josh was knowledgeable about what he was doing, efficient at the job and explained the process very well."
"Technician was very efficient and very careful of our home. He went out of his way to be sure we knew exactly what he had done. Very pleasant and respectful."
"Service was prompt and well done."
"Technician arrived on time, completed the check up quickly, cleaned up after himself"
"Cory is knowledgeable and thorough. He willingly spends time answering my questions."
"very polite and knowledgeable"
"Technician was on time, professional and explained what he had done"
"Was on time, considerate of property (i.e. tidy), and was thorough with explanation on work completed and anything that may have needed adjustments. This included identif...
"for me, a 10 rating would be at a lower cost."
"polite, mannerly efficient"
"The technician always supplies exemplary service. He does his work methodically & quietly. This is the one I always want to come here. On the other hand, I do not find th...
"Technician Dylan was very knowledgable and well mannered. I will definately recommend Roy Inch & Sons."
"Technician answered questions I had well."
"he did great"
"The technician called ahead of arrival and arrived on time. He ws courteous, friendly and efficient."
"Very satisfied. He was very corteous and explained what he was doing"
"Technicians were knowledgable and professional in all aspect of the installation"
"The most thorough pre-quote inspection and proposal, followed by the most courteous and helpful installation that I've ever seen."
"Very polite, professional and efficient service"
"THE TECHNICIAN WAS EXTREMELY COURTEOUS AND TOOK THE TIME TO WALK ME THROUGH ALL THE THINGS THAT HE DID AND SHOW ME WHAT I HAD TO DO FOR PREVENTIVE MAINTENANCE. "
"The remote control needed to be rebooted which I did the following day. That solved the problem. "
"The service technician found gas leak from my hot water heater when he is fixing my furnace."
"Friendly, Respectful, Knowledgeable technician."
"Dan Mitchell was my tech. Very informative, knowledgeable and helpful. Did a great job. Very apt representative for the company."
"Always room for improvement but we had no problems"
"The technician Peter Millson #77674 showed up during the scheduled time, and he was professional and courteous during his visit."
"Your technician was very polite and helpful. He represented your company very well and explained the benefits of a service plan. Please note that I was determined not to ...
"I was very satisfied with the work provided
"Mike is always very thorough and informative."
"Competent, very professional, cordial."
"Paul was very knowledgeable and very pleasant. "
"Peter was the technician that came to service our air conditioner to make sure it was ready for the summer. After he completed the service he noted a problem and reported...
"George is always very pleasant and takes his job seriously. It is a pleasure to watch him work."
"Because I was (?)!!
He did everything expected, polite, took the time to answer questions and completed the reason he was here."
"Very polite and friendly technician. Made sure we were
satisfied with his explanations."
"He was on time. He took of shoes. He checked in Furnace room and helped me change a stuck filter. He told me what steps he was taking and how and why. He fully explained...
"arrived within time courteous and efficient"
"Technician was polite, efficient and answered my questions promptly to my satisfaction"
"On time "
"Arrived early but called and asked if it was convenient. Courteous technician. Took time to check unit out and explain."
"Because the service man did everu=ythig and was veryhelpful"
"clean competent and polite tradesperson"
"Tech was knowledgeable, courteous, helpful, efficient."
"Technician was here promptly after a phone call advising us of our appt. He worked constantly and informed me of what he was doing for our service call."
"no one is perfect"
"Price is a bit high. Service was great."
"Came in time. Did all the activity in timely fashion. I got a detailed report."
"clean, prompt, efficient"
"Technician was knowledgeable & courteous,very businesslike"
"The technician arrived after the window of time allotted and I received no notification. The previous evening I had been advised that we were the first call of the day. T...
"he was very polite and explained things very clearly"
"came on time, friendly, professional"
"he was professional,checked the AC & found that the thermostat was defective so replaced that."
"The young man was very respectful and knew what he was doing."
"Good service but was an hour late arriving"
"Friendly attention to detail"
"I was mostly satisfied except that the technician trampled my tarragon plant while checking the compressor."
"Very professional, answered all my questions, left the area very clean and checked the air conditioner and pump helped me program my new thermostat for cool and showed my...
"On time and proficient."
"tech on time and very thorough"
"The technician was very thorough and provided all details required about the health of the air conditioner."
"Paul is very thorough, conscientious, and sensitive. He takes as much time as he needs to do a good job. He is very professional and a pleasure to have in our homel"
"He was prompt, polite, efficient, clean"
"Service is always good (Excellent)"
"your tec s are always great and curtious effeciant and friendly
"Always pleasant and helpful and gives good advice"
"very courteous. . .took time to explain work and related matters"
"I made an appointment late at night to try and get a technician come the next day. I had call 45 minutes prior to the technician showing up, informing me they would arriv...
"Pleasant and knowledgeable technician who explained what hr was doing."
"Very helpful and answered all my questions clearly."
"Prompt, efficient, friendly service"
"Keven was very knowledgeable and polite. Answered my questions clearly. Replaced furnace filter, telling me when it should be replaced. Showed me how to hose the air c...
"Very accomodating- answered my questions willingly"
"The thermostat was reset by tech but the temp stayed up."
"expert knowledge on product"
"John Park ,did a very good job on our aircondition,he also told me about the problem wit the furnacehumidifier.He is acompetent technician! "
"Very anxious to explain things."
"The cost charged for the part was unacceptably high. It was 3x the price charged by a reputable Canadian supplier of OEM parts! The explanation from your office was bogus...
"On time, explained what was done and what to expect down the road"
"Professional, tidy, attentive and on-time service."
"Technician was polite and very efficient"
"Jessie explained the work done by him on the furnace."
"Technician was on time, was very professional and explained everything."
"Called before they came, very friendly and covered his shoes
entering the house."
"Very efficient and frindly"
"Very polite and efficient"
"Friendly, efficient and informative."
"what he did was fine, however we were not happy that he shut down our fireplace. We do however acknowledge it wasn't his doing."
"Roy explained everything properly. took time to address my concerns"
"The young man new his and done it well"
"The service personnel were excellent and quality was great"
"Tech came in without botties and used washroom."
"It is great to have the same technician every year. He knows our heating and cooling systems and informs us about the status of such. He is reliable trustworthy and frie...
"On time, quick, tidy. Explained what services were completed, didn't try to sell extra services. "
"Tech was on time, did the job quickly and efficiently, and left everything in working order when he left. "
"To start with, the very nice gal that answered the phone at made the appt. and then the tech Paul who came to the house were both very professional in their respective du...
"Techs were on time, knowledgeable,neat and professional."
"Jessie Densmore came in, did the job,told me about rebates etc.
"Professional Sales & Installation by knowledgeable people "
"Polite, fast, knowledgeable technicians"
"Would like the same technician to come next time."
"The service call was booked immediately/same day. Mike the technician showed up on time, was knowledgeable about our "vintage" furnace and provided an honest assessment ...
"SERVICE MAN WAS PROMPT , COURTEOUS AND EFFICIENT."
"Courteous, same technician as last year who remembered the job and also provided good advice on our air conditioner."
"Appeared to be efficient, went over in detail what they did. "
"The technician was very courteous."
"Joe helped me to clarify my position with the people that installed my new furnace and A/C. Abby Air lost out on the bidding process last fall. Joe confirmed my understan...
"We have been loyal Mersey customers for approximately 30 years and have been very satisfied with their service. They are very thorough and explain everything in detail a...
"He arrived on time, explained what he was doing, and told me afterward about the results which were entirely satisfactory for a brand new furnance after its first winter ...
"Representative was punctual, polite, efficient and cleaned up after work was completed."
"Technician was very respectful and explained everything to me, that I did not understand."
"Fast efficient friendly service"
"quick response to request for service"
"Technician very informative and explained his actions"
"Very professional and honest"
"The technician was very polite and informative professional and on time. To further add to this experience when I trouble with filling out some of the on line forms Oliv...
"Very professional, great attitude, took the time to answer my questions regarding my furnace issues. "
"On time and professional"
"A technician was at my home about 3 hours after I contacted Abbey Air"
"good work, good technician"
"prompt & did a very good job with efficiency"
"Polite and efficient. "
"He was on time,and he did what I was asking for.Clean up after nim self."
"Very good at confirming appointment and arriving on time. Technician is always professional and knowledgeable."
"Your technical staff are excellent representatives on behalf of your company. "
"Knowlgeable, Polite,Helpful(nest thermostat).I like having the same Technician."
"The technician was very knowledgeable, helpful, thorough and courteous. He even got the fireplace remote working again."
"Timeliness and precision in yearly tuning"
"Mike gave advice that should have been given at the instalment date of my furnace and AC unit. He explained why certain things need to be done for my maintenance contract...
"Technician descaled hot water heater but was not able to locate cause of leak in effluent pump "
"The guy seemed to be conscientious and helpful."
"technician arrived on time and finished quickly"
"The whole process was very professional and efficient"
"On time, professional, friendly, helpful suggestions, meticulous. My fireplace looks like new!"
"Tech was excellent, very helpful, answered all questions, very professional."
"He showed up on time and was courteous and helpful"
"Wallace always friendly and professional. He noticed a hairline crack in fireplace and told us the steps necessary to get it replaced through the warranty"
"The technician was polite throughout and I like the fact that your organization calls the day prior to confirm the appointment and the day of to let us know the technicia...
"The technician was polite, quick and seemed knowledgeable"
"Technician had to fix a part for the humidifier attached to furnace. Appreciated that the technician took the time to explain issue."
"Timely. efficient and knowledgable"
"Jordan was very nice, polite and personable young man. He did a very nice job and was neat and tidy. "
"I found Emmanuel (George) very knowledgeable and very thorough throughout the servicing of my furnace. he was respectful and took care while he was in my home. He offered...
"Effective communication "
"Very efficient service"
"The technician was punctual, friendly and efficient."
"Polite and business like"
"Diligent and professional"
"Have always received good service "
"service was quick, thorough, and answered my questions "
"Technician seemed unsure of himself, consulting the client's owner's manual along the way and eventually declaring the ignitor module in need of replacement. Then after h...
"He explained all the service he performed in detail"
"Mike T. was courteous and extremely knowledgeable and explained everything very well and answered all questions. He did an excellent job, as always!"
"Residential Sales Consultant and the technicians involved in the installation were punctual, professional, neat/tidy and technically competent"
"Ryan throughly diagnosed the problem and in response to his assessment replaced our thermostat, we have had no problems since"
"Workers were efficient, on time, clean and informative,Very pleasant to deal with."
"On time, knowledgeable, friendly"
"limited feedback, other than the system is working"
"Mike is always helpful."
"The young man did a great job"
"They always arrive in the window as specified, are courteous and helpful with any further advice they can give."
"Prompt, clean and friendly service."
"While we had concerns about the sales presentation - 5 - the installation was a 10"
"Dave was friendly and very professional in the execution of his servicing our heating units."
"courteous, fast service"
"The service was done very efficiently and fast."
"very pleasant and knowledgeable technician"
"Very personable technician who provided an excellent update of what he did to service our furnace. "
"Mike was courteous, helpful and knowledgeable. He took the time to explain things well. "
"George is very polite, clean and very helpful and knowledgeable
"Flawless service that went a little beyond"
"I can't say enough about Mike. He was very friendly and knowledgable. A true professional. Knew exactly what was wrong and explained the process throughly. It was an ext...
"My furnace is under warranty. I diagnosed the error code my self by looking at the flashing LED. I was charged a $ 99 diagnostic fee plus $150 for the pressure switch. Wh...
"Felt very well looked after. Derek, the salesperson and Brian, the lead installer were both great. "
"Kyle was efficient with the service and he explained everything he was doing to me as I tagged along."
"The technician diagnosed a plugged coil and cleaned it so no issue with that, however I am extremely dissatisfied that the technician who does our annual service for year...
"Brandon and Chris were prompt and efficient and explained the work that was done as well as how to operate the high tech new thermostat!"
"Mike was very helpful."
"Scott Byers was professional, courteous, efficient and very helpful. We weren't seeing the expected savings on our gas bill as consistently as we would like since the ne...
"Technician was on time, very polite, friendly and professional. Explained process, what was being done, what needed to be done, and completed all work to our complete sa...
"Adam was a pleasant, knowledgeable technician who handled the furnace
repair in a competent and efficient manner."
"Keven was polite and courteous and did a nice neat job replacing our hot water tank. "
"EVERYONE was upfront and informative.
Appreciated that noone mucked up the floors either."
"Woke up without heat. Dave was here quickly and got my old furnace running at least for now. He was friendly and professional."
"because I was very satisfied"
"Helge was very professional and took the time to explain the issues with my furnace. "
"The service call was looked after right away."
"Prompt arrival and service by Frank"
"Technician was clean with his work, cleaned up, helpful, did not take too long. "
"I asked for them to come on Saturday March 18 between 8.00am and 1.00pm - they came the previous Thursday without telling me and did not even leave a phone message. I the...
"Excellent service as usual."
"Having been a customer of Peel for over 20 years, I am totally disgusted, with our recent episode experience with Peel. We will never use them again. There is a complete...
"Very efficient and informative. Clearly explained. Well done!"
"Prompt and thorough."
"explains system and gives tips on energy savings "