Training & Development

Career Training Opportunities from Roy Inch & Sons Service Experts Heating & Air Conditioning in LondonCareer Training Opportunities from Roy Inch & Sons Service Experts Heating & Air Conditioning in London

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Continual NATE certification and specialty classes as required

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day program. In this class we go over heating, ventilation, and air conditioning basics, what makes people invest, calling procedures, scripts, customer purchasing signals, and overcoming customer grievances.

Dispatcher

  • No formal training given. Ongoing training conducted by the General Manager and appropriate staff at center level.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Continual NATE certification and specialty classes as required

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and framework for operating a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day program. In this class we go over heating, ventilation, and air conditioning basics, what makes people invest, calling procedures, scripts, customer purchasing signals, and overcoming customer grievances.

Dispatcher

  • No formal training given. Ongoing training conducted by the General Manager and appropriate staff at center level.
Roy Inch & Sons Service Experts Heating & Air Conditioning
3500 White Oak Road, Unit B-1
London, Ontario N6E 2Z9

Phone: 226-270-1164
Email: royinch@serviceexperts.com