Commonly Available Job Positions at Roy Inch & Sons Service Experts Heating & Air Conditioning in London General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides guidance to all staff and processes for the location. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and confirm complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also conducts installation and service on inside air equipment and products, as well, and has the qualifications to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer questions, concerns, and billing questions with the highest degree of respect and professionalism to solve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using company radio and pager procedures, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the positiong also interacts with the customer to ensure the customer is informed of scheduled appointments, reply to inquiries, and to help resolve issues. The Dispatcher strategically plans and routes the most suitable technicians following established company processes.